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I stayed at this hotel a long time ago and I was not impressed. It is obvious that there is a new Inn Keeper. Its 100% improved. This is a very good hotel with a great staff. This hotel is now clean and very well...More
Thank Ron A
Response from 00esa, Manager at Extended Stay America - Boston - Westborough - East Main StreetResponded 1 week ago
Ron, thank you for being our guest at Extended Stay America once again and for sharing your feedback with future travelers. It’s a pleasure to know you had an outstanding stay with us and loved our hospitality. We will be sure to share your compliments...More
Here on business, I've had several interactions with the front desk staff for various reason. Our room wasn't cleaned on the day they designated, the first week we were here. The second week our I went t o the front desk to make sure our...More
Thank Michelle M
Response from 00esa, Manager at Extended Stay America - Boston - Westborough - East Main StreetResponded 8 August 2018
Michelle, we cannot apologize enough for your experience when staying at our hotel. Your comments have prompted us to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. Also, your feedback regarding...More
Stopped to spend one night on our way up to Maine. Room was very roomy, but the beds were small and uncomfortable. The pillows were small and flat. Not the worst I’ve stayed in, but I couldn’t imagine staying here for a longer stay.More
1 Thank colbeyh
Response from 00esa, Manager at Extended Stay America - Boston - Westborough - East Main StreetResponded 9 June 2018
Colbey, thank you for evaluating your experience online. We are pleased you liked the spaciousness of your room. However, we apologize for the issues you had with the comfort of your bedding. It is never our intention to disappoint you in any way, and we...More
The front desk staff were friendly and accommodating. Room was clean and large. The room and hallway were extremely quiet for the amount of guests that were there. Hallway was clean and quiet also. Very close to the main road to the Mass pike Just...More
Response from 00esa, Manager at Extended Stay America - Boston - Westborough - East Main StreetResponded 15 April 2018
Thank you for staying at Extended Stay America. We are delighted to read you loved our convenient location and your well-appointed room. Thanks for being our guest, and we look forward to welcoming you back soon.
The property is attractive as are the rooms, however, I encountered a number of issues on my visit to this hotel.
In spite of doing the pre-check-in online when I made the reservation, it still took almost 20 minutes to check me in at the...More
2 Thank DaPhunkeeProfessor
Response from 00esa, Manager at Extended Stay America - Boston - Westborough - East Main StreetResponded 9 April 2018
We strive to provide wonderful hospitality to all of our guests, but we are sorry this wasn’t your experience. Please accept our most sincere apology for the difficulties you encountered while being here. Your feedback is important for us, so it has been discussed with...More