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Comfort Inn & Suites

106 Capital Dr, West Springfield, MA 01089-1331
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Room & Suite (25)
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Payments made by partners impact the order of prices displayed. Room types may vary.
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A note from Comfort Inn & Suites
Updated 23/10/20


#7 of 18 hotels in West Springfield

Everyone needs a place to lay their weary head. For travellers visiting West Springfield, Comfort Inn & Suites is an excellent choice for rest and rejuvenation. Well-known for its proximity to great restaurants, Comfort Inn & Suites makes it easy to enjoy the best of West Springfield.

You’ll enjoy relaxing rooms that offer a flat screen TV, a kitchenette, and a refrigerator, and you can stay connected during your stay as Comfort Inn & Suites offers guests free wifi.

The hotel features 24 hour front desk. Plus, Comfort Inn & Suites offers a pool and breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.

If you like Italian restaurants, Comfort Inn & Suites is conveniently located near Bottega Cucina, Carrabba's Italian Grill, and Olive Garden.

If you’re looking for something to do, Storrowton Village Museum is a nice way to spend some time.

Whether you’re travelling for business, pleasure or both, Comfort Inn & Suites is sure to make your visit to West Springfield one worth remembering.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Golf course
Kids stay free
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Coffee / tea maker
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Spanish


Full view
40Car recommended
Grade: 40 out of 100
23Restaurantswithin 1 km
0Attractionswithin 1 km
208Reviews3Q+A33Room tips
Traveller rating
  • 56
  • 64
  • 47
  • 19
  • 22
Time of year
Traveller type
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Popular mentions
Sarah M wrote a review Aug 2021
11 contributions3 helpful votes
This hotel was fine but not great. No breakfast, sort of squishy beds, and, in our room, scalding hot water. It was clean but not sparkling. It's very quiet. The second floor of the wing we were on smelled strongly of smoke but our room did not. It was fine for eight hours of sleep but I wouldn't want to stay longer than one night.
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Date of stay: August 2021Trip type: Travelled with family
kleek2017 wrote a review Jul 2021
Providence, Rhode Island4 contributions2 helpful votes
Booking.com didn’t post my review and I know TripAdvisor will! 1 star for a working AC is about all I can give. From the moment you walk in the foyer with the cracked floor tiles, everything is dim and dingy! None of their hand sanitizer stations had sanitizer in them… maybe that’s why they make you wear a mask! We opened our room door and it smelled dank… a stale smell. I quickly sprayed everything down with Lysol as the room was dingy and old looking! I looked at the pillow cases and I said to myself “there is no way in hell these are fresh linens!” One pillow had a stain. I pulled back my sheets and yup, they were wrinkled like someone slept in them… they just pulled them up tightly instead of stripping the bed! I will strip it myself in the morning to at least guarantee the next person gets fresh sheets! (Look at my pictures and judge for yourself!). Shower was gross and not cleaned… hair from previous guest still on the walls! Mold or dirt on the bathroom walls. Some kind of gross stain on the curtains. Opened fridge to find a bunch of leftover fried rice on the bottom shelf (loose rice, not in a box). This place is not worth $139. Go stay at LaQuinta instead! YUCK Yuck yuck!!! Thank God I’m only here 1 night!!! They should pay YOU to stay here! Avoid room #219 although you will probably find the same in the rest of the rooms! If you don’t have enough cleaning staff then shut down half of your rooms! Flash on my camera makes hallway look 100x brighter than it is!
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Date of stay: July 2021Trip type: Travelled with family
Ray L wrote a review Apr 2021
Springfield, United States2 contributions
I understand that COVID-19 means that many safety measures require some of the hotel amenities to be different from "normal" or unavailable for now. Unfortunately one of these unavailable amenities appears to be that this is a 100% non-smoking hotel. The second floor of the hotel had a visible haze of cigarette smoke throughout. Additionally, many, if not most, Choice hotels that normally offer breakfast have transitioned to a grab-and-go model. This hotel has instead removed hot water and coffee service and removed any breakfast amenities at all. The website still lists all of the unavailable amenities as available. The ice machine is still available and no less of a risk of community spread than coffee service would be. This amounts to an unannounced price increase by stating that amenities are available when they are not. This isn't a new situation. The website should have been updated in the last year. There were personal items left in the nightstand, indicating that the shelf had not actually been sanitized. The toilet did not appear to have been cleaned well either, as there were still remnants of fecal matter in the bowl. The bed was less comfortable than usual for this grade of hotel. Overall, somewhat disappointing.
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Date of stay: April 2021Trip type: Travelled as a couple
Dream80055 wrote a review Dec 2020
1 contribution
We started our stay at this Comfort Inn greeted by a clerk with NO mask on in the lobby which reeked of someone smoking POT and we were informed that there was no pool, fitness room or breakfast offered. I just think that should be in large print on the website before you book. I don't need to sit in a dining area but it is nice to be able to go get coffee and a muffin or pastry. We requested a Non-smoking room however it was NOT in a non smoking corridor, again it reeked of smoke that found its way into our room. There were construction workers and other guest who were in the facility with out mask also. We were so disappointed in this hotel. Never again.
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Date of stay: December 2020
Larry wrote a review Aug 2020
Saratoga Springs, New York2 contributions
First of all, this hotel is in a scary area. I didn't feel safe and it seemed like the security was lax. I was on the second floor and had to enter through the back of the building. I noticed that someone had spilled some pink powder (i think it was candy at the bottom and at the top of the stairs. It was there when I checked in a 3:30 pm and still there when I settled in for the night at around 9:30 and then STILL there at 7:20 AM. I used the toilet when I got in and it backed up. I told the front desk to come up with a plunger. That is EXACTLY what he did. He brought up a plunger and handed it to me. The room was actually fine and clean and the bed was comfortable, but you could hear every door shut during the course of the night. It is definitely not worth the money they are charging.
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Date of stay: August 2020
Room Tip: Views are not worth the effort. Nothing to see really.
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US$91 - US$145 (Based on Average Rates for a Standard Room)
comfort hotel west springfield, comfort inn and suites, comfort inn west springfield, west springfield comfort inn
United StatesMassachusettsWest Springfield
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Frequently Asked Questions about Comfort Inn & Suites
What are some of the property amenities at Comfort Inn & Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Comfort Inn & Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Comfort Inn & Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Inn & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Inn & Suites?
Conveniently located restaurants include Donut Dip Incorporated, Cal's Wood-Fired Grill & Wine Bar, and LongHorn Steakhouse.
Are there opportunities to exercise at Comfort Inn & Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Comfort Inn & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Comfort Inn & Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Comfort Inn & Suites?
Many travellers enjoy visiting Springfield Armory National Historic Site (4.7 km), Storrowton Village Museum (4.9 km), and Wistariahurst Museum (7.5 km).
Is Comfort Inn & Suites accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.