During a HEAT ALERT in Boston there was no air conditioning on first floor only huge fans that blew VIRUS and other particles in eating areas and kitchen. No POOL and hot shuttle. Not allowed to move!
I have to give A++ to Maria Berry in housekeeping. I was travelling with my two girls this july (2021) you know how it is travelling with two small kids. One daughter forgot her little toy which we were able to get on the day when we were checking out , as I did not check under the bed. Maria was able to go to the room with my daughter and she found it exactly where my daughter hit it. The same day I travelled from Boston to New Hamshire and as we go to bed in the new location hotel my younger one needs her blanket to sleep and now it started phone calls back and forth with Maria trying to make me to get the label for UPS which never happened on my part and the Maria CALLED ME AND SAID I WILL JUST SEND IT TO YOU. thank you Maria for your kind heart and such trouble you went thru. It just came today to our NY home , she does not know about it yet but she will find out tomorrow and she will be soooo happyyy. NO money can put price on the kids little happiness and the things that matter to them.…
I and my spouse stayed at Hampton Inn Boston Logan Airport Hotel for 2 nights. Was a very short stay, however, we encountered a number of unsatisfactory service levels and hopefully things will change after this review. First, took us more than 1 hour to reach someone on the phone in order to be picked up from the airport .The same happened on the day after, we needed the shuttle from the train station to the hotel, but nobody answered for more than 1 hour. We decided to go walking to Hilton Garden Inn Boston Logan Airport Hotel, trying to reach someone on the phone while walking. After 1 hour somebody answered and we waited another hour to be picked up because "was not a point to be picked up from". On the day of our check out because was not enough room in one shuttle for everybody waiting and was only 1 driver, we were forced to wait another 30 minutes which of course would have made us lose the flight, so we took a taxi at 4 a.m. Secondly, it's the first time when I hear that it's not possible to have a 'to go' breakfast, as we were checking out at 4 am and the breakfast started at 6 am. The answer: "no breakfast". Finally, the customer service from the front desk gentlemen, the gentlemen who worked on the 3rd and 4th of August at 10-11 pm. His attitude made all this experience be even worst, he did not try at all to offer more information, or explanations, when I asked how can we receive breakfast if we are leaving earlier the answer was as I said before: "no breakfast" when I asked how can we order a shuttle if nobody answers on the phone, his answer: "talk to the manager". Overall, a bad experience, I will not go there again, this is for sure! …
I arrived at the airport hotel the night before my flight. Upon checking in, I requested airport parking for 17 days. I was told that $255 cash payment was required up front. I was directed to a hotel ATM to get the necessary cash. I paid and was given no receipt, only a blue card to put on my mirror. My credit card was subsequently fraudulently charged $255 a few days later.
As a Hilton Honors Diamond member, I would expect far better service than received. I completed a stay at your Hampton Inn Boston Logan Airport location on 7/16 to 7/17/2022. I was VERY disappointed with my experience at this property. I reserve my room via the app prior to arrival. I selected Room 617 with access by digital key granted. I arrived late after midnight on 7/17/2022 and went directly to my room. I attempted to access the room with the digital key however the key did not work. I had to return downstairs to the front desk to get a plastic key, from the night front desk attendant Anthony. I returned to room 617, when I attempted entry the door was locked from the inside with the “night latched” active. I was able to partially open the door on a guest that was already occupying the room, the guest verbally responded, "someone is in here" which startled me and my daughter when I attempted to enter the room. I returned downstairs to tell Anthony the night attendant the room was occupied. I was then assigned room 643. I approached the room with the key that I had now been assigned, the door did not open and flashed with a green and red light. There was also a do not disturb sign displayed on the outside of the door. I yet again was given keys to a room another guest was occupying. I returned to the front desk a 4th time with my child in tow, to request yet another room assignment. I would also like to add that the A/C in the hallways of the entire hotel was NOT WORKING so it was very hot going back and forth to the front desk concerning my issue of room assignment. To say I was extremely frustrated was an understatement. My expectation is that when you are assigned a room that it is NOT occupied by other guests and second if the attendant directly assigns you a room(which was the case with room 643) that they are aware if the room is occupied by another guest. Sending a guest to a room for entry where someone is already is a risk to safety to all involved especially at 1 am in the morning with keys that open doors that other people are sleeping in. After 4 trips and about an hour of going back and forth Anthony assign me an open room. The following morning I was awoken by housekeeping at 9 am. From my experience of almost entering other people's rooms, I too activated the night latch and it seems it was a good thing I did so because housekeeping tried to enter my room while we were sleeping. The attendant gave 2 quick knocks and then attempted entry into my room. This was followed up a second time about 10 minutes later. I then got out of bed to greet the housekeeping attendant. She advised she didn’t know that anyone was assigned to the room. So to add insult to injury after getting in late and having to deal with the back and forth not being able to get settled until approximately 2 am, we were awoken by the staff attempting to make entry into the room because they claimed to not know anyone was staying our assigned room. After this interaction, I went downstairs to talk to the manager on duty Emily. After explaining to her the situation described above, she apologized and advised that she would refund the cost of the room for the inconvenience. She took down my name and my Hilton honor points number and assured me that a refund would happen. I did not receive a response I, therefore, log a complaint with Hilton.com directly to advise them of the safety issues experience. Below is the response I received: "Thank you for contacting Hilton Guest Assistance. It will be my pleasure to assist with your stay concern at the Hampton Inn Boston-Logan Airport. We sincerely apologize for any inconvenience caused to you and appreciate your patience and understanding. We have gone through your reservation details and have found that the reservation has been booked under the rate plan of best available rate and hence has been charged . Further, as per your initial complaint regarding the ants and other cleanliness issue the hotel management team has issued credit" in points. Your location, put my safety and the safety of my child at risk, not to mention the other guest in which I could open their door for entry. To remind you I was given keys to 2 separate rooms. I then made my complaint known to the property direct, a promise was made to refund the total cost of the night, you didn't do it. I escalated the complaint and then an apology for something that had nothing to do with my experience was returned to me. When I called to hilton.com I was advised that they were sorry but they couldn't do anything more. I am VERY disappointed and expected more especially as a diamond member.…
Waited 45 minutes for the shuttle. I’ve stayed here for years and it is a 15 minute drive. Even in the winter with ice and snow. The hotel seems to be running on a shoestring. 1 desk clerk, 1 bartender servicing the bar and restaurant and seemingly doing some of the cooking.
The location is ideal if you are going to downtown Boston and/or the airport. It is in a very industrial area but it takes no more than 20 minutes to get the airport. The hotel itself needs some updating compared with other Hamptons Inns I have been to. We stayed there 2 nights over a two week period - and both times, there was no AC in the common areas - during a very hot time of the summer. This meant that waiting in the lobby, eating breakfast, waiting for and riding elevators was a sweltering experience. We felt badly for the staff, because at least we had AC in the rooms. The rooms are very small (compared with other Hampton Inns), the carpet is threadbare and soiled, and the AC in the room was very loud. The parking lot was also pretty full, making it hard to find a spot if you have a car. The staff were helpful and friendly. Overall, I would only recommend this hotel for its location.…
7 minutes to Logan. Great hardy breakfast to send you on your way. Dana @ the desk is delightful & accommodating at midnight. He gets you into your room as fast as he can, so you can rest your traveling weary bones.
I arrived late, to be met with a morose collection of people manning reception. They spoke to me as though I were a prisoner. I was given a key, and found my way to a large but dismal and depressing room. The whole hotel needs renovation. Never again!
We stayed here for a total of three nights one night then back for two after a couple of days elsewhere. The $15 parking charge was a little unfair considering what we paid for the room anyway. Airport shuttle was useful. Room was spacious and clean. Breakfast was ok but did not like the wastage created by using paper plates, cups (all individually plastic wrapped) and plastic cutlery - they ran out of forks so trying to eat crispy bacon with a spoon was not easy. Snacks from the main desk were very expensive ($3 each item) but the food from the bar better value and nice. the two lifts serving 7 floors were slow. All in all it was passable but felt not great value for money.
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