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Traveller (232)
Room & Suite (104)
Dining (51)
Overview
  • Excellent87%
  • Very good8%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“music room”(34 reviews)
“carriage house”(36 reviews)
“the blue room”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
All hotel details
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Reviews (295)
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LanguageEnglish
251
25
11
4
4
Show reviews that mention
All reviewsmusic roomcarriage housethe blue roomthe main houselaurel suiterelais chateauxpianist playingchateaubriandquiet elegancecorner roomdining roomdrawing roombeautiful musicspecial hoteldownton abbeyold world charmtasting menu
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1 - 5 of 295 reviews
Reviewed 3 days ago

We have never stayed at the Blantyre. Every Aug. for the past 20 years we have visited the Berkshires to partake of Tanglewood and numerous fine Art Museums. With my wife's birthday being in Aug., we celebrated with a meal at the Blantyre every year...More

Thank wredbass
Reviewed 4 days ago

Simply beautiful property, great restaurant, all around exceptional time. We stayed at few nights and walked the area, everyone we encountered were spot on and very welcoming. Will be back in the future

Thank JohnnC111
Reviewed 6 days ago via mobile

I’ve had the pleasure of staying at this newly renovated beauty twice this summer and it is yet to disappoint! The renovations are stunning and fresh, and have really brought the property in to the 21st century with class and charm. The staff couldn’t have...More

Thank Danielleielle
Response from Daniel H, Managing Director at BlantyreResponded 3 days ago

Dear Danielleielle, Thank you for your wonderful review of Blantyre. We are delighted that you enjoyed the beauty of the property, inside and out. We will share your kind words with our culinary and operations teams, and look forward to the pleasure of serving you...More

Reviewed 2 weeks ago

I could cry. Why Why? All the old world charm has been stripped and it is fake-modern now. We dined outdoor-no tablecloths, frayed edged napkins. Heavy chairs on gravel-impossible to scoot in. Dining area in full sun with umbrellas that DO NOT tilt. Very uncomfortable....More

3  Thank U4571SCpatriciad
Response from Daniel H, Managing Director at BlantyreResponded 4 days ago

Dear U4571SCpatriciad, Thank you for coming to see Blantyre. We are saddened to see your review, for it sounds like you preferred Blantyre with its previous décor. Thank you for your comments about the umbrellas and service. We will address these items with the team....More

Reviewed 2 weeks ago via mobile

This was the 3rd time staying here and unfortunately some of the charm is gone. It is still a lovely property with excellent service but the inside now looks more like a hotel. The furniture in the sitting rooms is all the same color instead...More

1  Thank lintontrio
Response from Daniel H, Managing Director at BlantyreResponded 2 weeks ago

Good Day Lintontrio, Thank you for your review of Blantyre. We are glad that you found your guest room lovely, and you think that Blantyre is a good getaway for couples in the Berkshires. We are sorry you did not care for the new décor,...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Spa
Pool
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Tennis Court
Pool
Heated pool
Outdoor pool
Details
Price range
US$687 - US$2,695 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
#3 Luxury Hotel in Lenox
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$687 - US$2,695 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
#3 Luxury Hotel in Lenox
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (232)
Room & Suite (104)
Dining (51)
Pool & Beach (1)
Family and Play Areas (1)
Questions & Answers
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Jelswiss
Too terrible for words!! A complete shambles. We took a group of more than forty people to this hotel and booked it two years in advance for a very substantial amount of money. Two years ago, when first inspected, though it was tired at the edges, it had willing and attentive staff. Upon arrival about two years later nearly all the staff had gone. My forty middle-aged clients had to carry their own bags to the rooms, with no elevator, since the staff on hand (what there were of them) were elderly ladies. One young man was asked by the GM to help and his reply was "my time is up". The rooms are shabby to the extent that they are in a complete and utter state of disrepair. Several rooms did not even have hot water for the guests. The GM kept insisting it was a five star Relais & Châteaux property and we shall make a full complaint to Relais & Châteaux also! At dinner, the wine we selected was switched for an inferior year without informing us. When we discovered this, the sommelier claimed that the wine we had selected was unavailable in sufficient quantity. This was a complete fabrication, as we discovered plenty of it in the wine cellar. With room, tax and service, the price is around 1,000 USD per day; this was daylight robbery. It was not up to the standard of a good bed and breakfast. The day we checked in, the management contract changed without our knowledge and the hotel basically ground to a complete halt. Breakfast could not be served to all guests, due again to lack of staff. It was shameful and disgraceful!! Many of our guests were so deeply upset that they demanded refunds and the new owners company blamed the former owners entirely for the terrible let down of staff and services. An extract of the correspondence is below. This property should be closed immediately and not reopened till several millions have been invested. We are all incenced by the lack of interest by any of the management, old or new. The only compensation management offered was a miserable 4.3% of our total invoice. They also offered a one-night stay at Blantyre for each of the 20 couples after the hotel had been renovated. However, as virtually all our guests live in Europe or Asia, this was completely unappealing. In any case, none of them ever wants to visit Blantyre again. New management said the following "While I understand your position, and have transmitted same to the owner of the property, we feel that the compensation offered is sufficiently generous for what amounts to a bad arrival and a bad breakfast. The property has not changed since I visited it two years ago when its indeed charming but tired. We are offering a return visit, under OHM management and after renovations and all I can do is assure you that our properties are run to a very high standard. I am not going to be held accountable for a hotel that I didn’t run until the day of your arrival, you can certainly post, but I will return in kind that the rooms were commissioned, and significantly marked up to the clients, I don’t want to make a war out of this, and I fully understand your frustration but your issue is not with me, and I will defend my reputation at all costs." Clearly they simply don't care. For those of you who are familiar with Faulty Towers, it makes that institution look first class. Representative of my opinion and those of over forty more
14 October 2017|
AnswerShow all 3 answers
Response from Jelswiss | Reviewed this property |
They would not let me post this as Blantyre obviously took some action however it is absolutely true! Read my other reviews from literally all over the world fair and accurate!!!!
1
Vote
Bostonian80
19 June 2017|
AnswerShow all 4 answers
Response from Kristin B | Reviewed this property |
Definately !
1
Vote
Google Translation
poorporkypig
12 May 2017|
AnswerShow all 4 answers
Response from Christine F | Property representative |
Thank you for your great question! Blantyre has 4 outdoor har-tru tennis courts on property.
0
Votes
Room Tips
"This review was not meant to be for the hotel. RESTAURANT ONLY"
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"We enjoyed the Crimson Suite as it had an accessible balcony"
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"Loved the Corner room and views"
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"Laurel or corner"
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