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Eastclose Country House Hotel

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Traveller (158)
Room & Suite (38)
Dining (17)
Overview
  • Excellent56%
  • Very good25%
  • Average9%
  • Poor5%
  • Terrible5%
Travellers talk about
“east close”(30 reviews)
“new forest”(69 reviews)
“full english”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (391)
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389 results
Traveller rating
216
97
36
20
20
Traveller type
Time of year
LanguageEnglish
216
97
36
20
20
Show reviews that mention
All reviewseast closenew forestfull englishtoaststaff were very friendlyevening mealmain roadroad noisebride and groomfamily weddingbar areasteakwhole experiencefrom start to finishmain courseattention to detailroll top bath
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1 - 5 of 389 reviews
Reviewed 1 June 2018 via mobile

The building , although really imposing is very neglected. Agency staff drafted in, we were told , to host weddings , were very poorly trained and didn't know what was what . Barman was excellent, service there was swift but elsewhere seemed haphazard. Rooms really...More

Thank Frenchfay
Response from Ashley P, General Manager at Eastclose Country House HotelResponded 2 June 2018

Thank you for your review. We are currently collating quotes for a refurbishment both internally and externally, along with reviewing all service standards and revisiting training needs. I hope that you haven't been put off and will give revisit seeing the work has paid off....More

Reviewed 11 May 2018 via mobile

A hotel we have looked at many times as we visit family in the New Forest and were keen to experience it. On arrival the outside of the hotel when looked at closely had paint peeling off. The window boxes outside were filled with dead...More

4  Thank Jacqueline p P
Response from Ashley P, General Manager at Eastclose Country House HotelResponded 2 June 2018

Thank you for your review. We have just had our Summer Window Boxes and Hanging baskets delivered, as the winter ones had seen better days. We are currently sourcing quotes for the external of the building as we are the interiors to refurbish the hotel....More

Reviewed 28 April 2018

The public rooms in this hotel are quite nice but the bedrooms, described by the hotel as boutique, look like they were done down to a budget about 20 years ago and then have had little or no maintenence. The bathroom was tiny. The overall...More

1  Thank Philip H
Response from Ashley P, Manager at Eastclose Country House HotelResponded 6 May 2018

Thank you for your review. Having reviewed the incident with the young members of staff, we will be revisiting training needs, which we have already commenced. We apologise unreservedly and hope that the next time you visit, you come and say "Hi". With regards to...More

Reviewed 26 March 2018

This was our second visit to East Close, however we felt standards had slipped since our last stay. We stayed in a smaller room, which was separate from the main hotel building. The room was very cold on arrival, and grubby in places. More attention...More

Thank gemsie72
Reviewed 6 March 2018

A great experience, the staff at this hotel were all so friendly and couldn't do enough for you. We had room 4 for two nights recently. At first I thought what on earth had we booked into, the bedroom looked like something out of the...More

1  Thank john1556215
Response from Ashley P, General Manager at Eastclose Country House HotelResponded 13 March 2018

Thank you for your review, and we are delighted you revisited us, its lovely for all of us to see familar faces knowing that they enjoy their stay at the hotel

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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Free Parking
Meeting Rooms
Banquet Room
Conference Facilities
Non-Smoking Hotel
Room Service
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$106 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$106 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (158)
Room & Suite (38)
Dining (17)
Business Centre & Event Rooms (12)
Family and Play Areas (3)
Questions & Answers
Ask a question
Stephie M
15 January 2017|
AnswerShow all 2 answers
Response from Claressa F |
Check out time is at 10am on the day of departure and not 10pm
1
Vote
NikiKnock
13 November 2015|
AnswerShow all 6 answers
Response from SouthLawn | Property representative |
Hello, unfortunately we do not have any disabled friendly bedrooms, all guest bedrooms are accessed via stairs.
0
Votes
Meltmel
21 August 2015|
AnswerShow all 2 answers
Response from SouthLawn | Property representative |
Hi I am sorry we do not have any twin rooms at East Close.
0
Votes
Room Tips
"Go to a different hotel"
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"Rooms at the front of the hotel are near a busy main road, so you do hear traffic noise"
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"Rear view rooms will be quieter and not all rooms have a bath."
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"Ask for a room at the back and please note there are a lot of stairs."
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