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They have nice, clean hotel rooms. Personnel are top-notch....especially Vanessa (one of the hostesses). Don't go if you expect to make money. Go because you want some fun entertainment that YOU decide how much you want to pay for. If you should happen to win,...More
Reserved room and tickets for Le Ann Rhimes concert . Casino called and told me room was no longer available day before concert and they were putting us at a hotel a mile from casino.Never trust Cherokee casino. Will never book again.
Very upsetting! I purchased two tickets for a Leann Rimes concert on Friday, 14 September 2018. After I purchased the tickets, I tried to book a night at the casino hotel for after the concert so my wife and I could stay the evening and...More
Thank Marty V
Response from Jason D, Public Relations Manager at Cherokee Casino & Hotel West Siloam SpringsResponded 13 August 2018
We are truly sorry you were unable to make your reservation while you were at the front desk. We do have rooms available for the night you are wanting to stay, and would be glad to book it for you. Please call us...More
We stopped by for a quick play in the casino as we were driving through town on our way back home. The valet was very friendly and it's free to use.. just tip the car handler when they bring back your car. ;) I was...More
Response from Jason D, Public Relations Manager at Cherokee Casino & Hotel West Siloam SpringsResponded 10 August 2018
Thank you for coming! We are glad to hear both you and your daughter enjoyed yourselves. We noticed you only gave us 3 stars, so please let us know what we can do to make your next visit even more enjoyable. Have a great week!
This casino and hotel was very clean and meeted my expectations far greater than expected. The buffet and steakhouse was excellent. I will definitely be going back. Great service and friendly staff. Comps are very good here.
Response from Jason D, Public Relations Manager at Cherokee Casino & Hotel West Siloam SpringsResponded 18 July 2018
Thank you very much, Gary! We look forward to having you come back and see us.
Yes, sadly, smoking is authorized in the casino. All of the hotel rooms we have stayed in were non-smoking rooms. I do not know if they have smoking rooms. There is a very small extension room for non-smokers with a... More
Yes, sadly, smoking is authorized in the casino. All of the hotel rooms we have stayed in were non-smoking rooms. I do not know if they have smoking rooms. There is a very small extension room for non-smokers with a limited amount of slot machines. The restaurants are non-smoking also. On the whole, this casino really doesn’t cater to the non-smoking clients. I truly believe they are an after thought. Good luck and win some for me!