Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Romantic
Languages Spoken
English, Spanish, Portuguese
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Fitness / spa changing rooms
Fitness classes
Sauna
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Diving
Billiards
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Bath / shower
Private balcony
Room service
Safe
VIP room facilities
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Location
Carretera Cancún-Tulum Km 51, Playa Maroma, Playa del Carmen 77710 Mexico
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This summary was created by AI, based on recent reviews.
Powered by AI
Maroma, A Belmond Hotel, Riviera Maya, is celebrated for its sophisticated elegance and luxurious amenities, with guests frequently lauding the beautifully appointed rooms boasting stunning ocean views. The hotel's cleanliness and attentive service are consistently praised, creating a magical atmosphere that enhances the guest experience.
Although some travelers are deterred by the high cost, the hotel's beachfront location near the airport remains a highlight. The exquisite attention to detail and personalized touches, however, make it a popular choice for those seeking an exclusive retreat.
Location
Beachfront
Atmosphere
Sophisticated
Rooms
Stylish
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Belmond Riviera Maya, Mexico, offers top-tier professional services. Here's why: Upon arrival, you will be personally escorted to your room for check-in and check out, and any request is fulfilled within minutes. The food is homemade, and they customize meals to your preferences. The makeup and turn-down services are exceptional, making me feel right at home. The facilities are high-quality and environmentally friendly, with everything made from wood. The tequila and delicious nuts are perfect for relaxing! The spa is gorgeous and features nature herbal oil made on-site, which is applied during massages. They also have an herbal lab where guests can explore and enjoy the natural products. It's a great spa! This resort truly deserves to be called a paradise! I'm highly impressed and recommend it to everyone who loves nature and a green environment. Thank you so much, Belmond and professional staff for providing us with a wonderful experience!
Read more
Review collected in partnership with this hotel
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Federico Echaiz, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded 13 Aug 2024
Dear namp204, We're overjoyed to read such a glowing review of your experience with us at Maroma, a Belmond Hotel Riviera Maya. It's heartening to know that from the moment you arrived, every detail of our service contributed to making your stay feel like paradise. Your kind words about our homemade food, personalized service, and environmentally conscious facilities are deeply appreciated. We’re delighted you enjoyed the tranquility of our spa and its natural offerings. Thank you for allowing us the opportunity to serve you and for sharing your recommendation. We look forward to welcoming you back for another serene escape amidst nature. Warmest regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Exclusive place, beautiful beach, excellent service and food. Since they arrive, the people who receive you, concierge, staff in consumer areas both on the beach and in restaurants and Spa, very friendly all, impeccable. He had a rented car and the people who were in charge of delivering the car, super attentive, always with cold water. The waiters in the pool very attentive and friendly at all times, hotel and rooms very nice, spacious and equipped, in short, very happy with the experience.
Read more
Review collected in partnership with this hotel
Automatically translated
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
My husband and I stayed at the Belmond Maroma for a week for my 40th birthday. First, the service here is beyond. Everyone is attentive, friendly, and we had lots of great convo with the staff. Your personal hosts really feel like they are hosting you at their home for the week - consistently reaching out to see if you need anything, and reminding you of your current reservations. Shout out to Omar and Cynthia! Thanks for the birthday decorations! Prior to coming to Belmond, I worked with Christian on excursions and reservations for the week - he was patient, funny, and had some great ideas! Second, the property is stunning! The pools are gorgeous and I'm typically not a beach person but they kept it so immaculate I found myself lounging at the beach a few days as well.Third, we got massages at the spa and they were wonderful. Don't forget to check out the thermal pools after. Finally, the food here is the best we have experienced at a resort. We have stayed at the Rosewood and although we still love it there, the food at Belmond Maroma is just beyond anything we had at RW. We had plans to leave the resort one night to get dinner elsewhere since we were there for a whole week, but decided to eat multiple times at Woodend and Casa Mayor because the food was THAT good.
Pro tip: They provide comfy cotton kaftans in your room during your stay that many people wore as coverups. I used them as PJs and next time would leave my PJs at home as they refreshed them. They also provide a beach tote and hats. There are bikes throughout the resort for use but the resort is easily walkable.
Read more
Review collected in partnership with this hotel
Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Federico Echaiz, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded 27 Nov 2024
Dear jaclynpgh, I’m so pleased to hear that you and your husband had an exceptional stay at Maroma, a Belmond Hotel, for your 40th birthday celebration! It’s wonderful to know that the service provided by our team, especially Omar, Cynthia, and Christian, made such a positive impact on your experience. I’ll make sure to share your appreciation with them. The beauty of the property is indeed something special, and I’m glad you enjoyed both the pools and the immaculate beach. It’s great to hear that you took advantage of the spa and the thermal pools as well. Your praise for our food is incredibly gratifying. Knowing that it was the best you’ve experienced at a resort and that you chose to dine multiple times at Woodend and Casa Mayor instead of venturing out speaks volumes. Thank you for sharing your pro tip about the kaftans, beach totes, and hats. These details are designed to make our guests’ stay as comfortable as possible, and I’m glad you found them useful. The bikes are a fun way to get around, although walking the resort is just as enjoyable. We look forward to welcoming you back to Maroma for another memorable experience! Until next time.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maroma, Belmond's new Maroma, is a magnificent luxury hotel that offers everything you need for a wonderful holiday. Located on the best beach in Mexico and in the middle of a jungle reserve, this hotel offers an exceptional design. We thank Maroma for providing an authentic little piece of Mexico to each person who stays with them, offering luxury rooms, a world-class spa, exceptional cuisine, a spectacular beach and an incomparable relaxation environment.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Cualquier día que viajen encontaran una sonrisa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Back from Cancun for 2wks and just have time to write my TA review.
We spent 1 wk in Maroma, it’s amazing!!!!! I can’t expect more than what I had during this whole week.
Our suite No. 2, next to Freddy’s bar, steps away from beach, with its cute yard which every morning we spent time drinking coffee there, or evening enjoy some room service, love it so much.
For a sec I don’t know where shall I start… the great breakfast in Casa Mayer to start the day officially, pool / beach or gym that I usually go after breakfast, afternoon in the Freddy’s bar for some drinks and snacks, dinner in Woodend with fantastic chef team, and end the day with the last drink in Bambuco, wow!
The room is spotless, spacious also the bathroom area including 1 outdoor shower. My gratitude to housekeeping team, everyday morning evening it’s so tidy inside.
Special thanks to Woodend chef and his team, since we had 3 or 4 dinners there during 6- night stay, the last night before we departure chef made social “chef’s dinner” to us, fabulous pasta with shrimp and choco fondue, I didn’t know I could have “omakase” in Maroma!
Of course also many thanks to the everyone works in catering service, from breakfast to lunch/dinner, also bar service, you made me feel home, so relaxed as I’m taken good care of; also room service we ordered twice, even its room service there were complete setup, so touched.
From hotel manager to butlers, gym staff and everybody that I’m sure if I have mentioned all of you, be a Belmond fan I wanna say, Belmond always the best and Maroma is definitely the one of its properties that I would like to come back.
Oh last but not least, also love all small permanent residents in the hotel lol, and thanks for helping me to take a pic with one of them :-)
The Caribbean wave with all your kindnesses, I keep them in my memory, hope to see you soon next time!
Read more
Date of stay: January 2025Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephan Post, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded 2 weeks ago
Dear Lynette0708, Thank you so much for taking the time to share your experience at Maroma, A Belmond Hotel, Riviera Maya with such detail, on TripAdvisor! I am absolutely delighted to hear that your week at Maroma was amazing and exceeded all your expectations. It sounds like you had a wonderful stay in Suite No. 2, enjoying the proximity to Freddy’s bar, the beach, and our charming yard Coronas. I'm thrilled that you loved starting your day with breakfast at Casa Mayor and ending it with drinks at Bambuco. Excellent choices! Your compliments about the spotless room and the fantastic service from our housekeeping, catering, and bar teams mean a lot to us. I appreciate you recognizing their efforts and will gladly convey your thanks to all of them, especially to our team at Woodend, for making your dining experiences so memorable. We are so happy to have you as a Belmond fan, and now a Maroma fan, and can't wait to welcome you back to your home away from home. The Caribbean wave with all our kindnesses will be here waiting for you. Until next time! Warm regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Took a shot, and visisted Belmond Maroma. We usually stay at either Rosewood or Banyan Tree in Mayakoba when visitng Cancun. Overall, Maroma needs to step it up. It's the little things in the hospitality business, that bring clients back. Will keep it short and sweet/sour. Location was great, short :30 min ride from CUN airport. Beach front location was also nice, no need to "golf cart" to the beach. Our first room suite#17, was in good location (pool facing), but if you're not hip to smelling the burning embers from Woodend the restaurant below in your room, this room could be no bueno.
After I mentioned, they moved us. We were celebrating a major anniversary that they were well aware of. A tad surprised no vino or champagne upon arrival in our room or never during the stay. A bottle of local tequila which I assume everyone gets. No rose petals, nice notes, balloons or special desserts. Never was greeted by the GM (maybe he wasnt there).
Dining was very good in my opinion. Get the breakfast included, either via Amex FHR, or when you book. All the cuisine was top notch! Drinks were also excellent, although prices were at a premium.
Go to the Spa. The Massages were fantastic! it's near the "Adult Pool" so you can relax afterwards. See Rodi at the spa, he will take great care of you. Eva for Yoga, and Gabriella for a massage. MUY FANTASTICO!
I do want to thank some of the great members of the Maroma staff, Senor Sergio at the beach, Sabrina our concierge, Armando and Nahomi at bfast, Angel and the worst bartender in the world David! JAJAJA! David is awesome.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Federico Echaiz, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded 12 Mar 2024
Dear Vinceonthemove, Thank you for taking a moment of your time to share your recent experience in Maroma, A Belmond Hotel Riviera Maya with our TripAdvisor community. I am sure they will find your feedback as useful as I have. First of all, please accept my sincere apologies for any inconveniences encountered. In Maroma we take customer feedback very seriously and firmly believe that there is always room for improvement. Rest assured that the inconsistencies you have mentioned will be addressed with my teams accordingly. Regardless of the above, I am glad to read you had a great time. That you enjoyed your time at our Spa and that several of our staff members stood out making your stay at Maroma, a wonderful experience. I truly hope that you will return to Maroma in the near future and give us another go. With best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Belmond Maroma exemplifies what a 5 star hotel truly exemplifies. The price is high but it is definitely worth it. From the moment you arrive, you are treated like the most important person on the property. The property itself is gorgeous. And even though half of the hotel is still under construction, the part that is up and running is functioning like a well oiled machine. The grounds are pristine. The beach is gorgeous and the daily snacks they offer you on the beach are fabulous. The staff is attentive, kind, and at your beck and call.
Thank you to Jean Luc for making my stay extremely pleasant and taking care of any little thing I needed. Fernando, who takes care of the beach service, was exceptional (they all were, really). And Stephany and Daniel, the experience curators, went above and beyond to help me retrieve a package that I had shipped to the hotel from a Mexican brand that I love to take home with me. Thank you all.
The only two small pieces of feedback would be -
The spa just opened the day I arrived there and I dont feel it was truly ready yet. To be sitting in a robe outside before and after a treatment (I went twice to the spa) and have many male workers all around was a little uncomfortable. And it was a bit loud too as they were working, setting the landscape, etc. Also the small details of the spa were still a work in progress, like the fountains not being filled, and so forth. But Elena was an excellent therapist.
The other feedback would be to ask your guests if they drink alcohol. There is a lot of alcohol themed amenities and as someone who truly does not drink much, I wish there had been a little more variety. For example I did not touch the complimentary tequila gift. Don't get me wrong, the special drinks in the room every afternoon were not only delicious and extremely cool (crafted with local ingredients you dont normally know about or see) - but I ended up having alcohol every day which is not something I enjoy or do at home. But that is definitely personal to me, and I know most people like to drink on vacation.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Federico Echaiz, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded 7 Dec 2023
Dear CarlaB05, I truly appreciate you taking the time to share your experience with our TripAdvisor community. I hope they find your comments and feedback as helpful and encouraging as we have. I am happy to ready that overall you had a fantastic time, despite a couple of minor setbacks. In Maroma, A Belmond Hotel, we take customer feedback very seriously, as we strive to continuously evolve our services and experiences to ensure we uphold the high standards for which we have become known. With our goal to craft a new chapter of Maroma, we have been working closely with our partners and local artisans to ensure every detail of the renovation honours the heritage, the history and has a mission to look to the future. Sadly, this task has taken longer than we originally planned and for this I apologize. I will be discussing your kind feedback with my teams to ensure corrective measures are set in place, all the while we look forward to having the opportunity of welcoming you back to Maroma in the near future and share with you the culmination of our efforts and the realization of our vision. With best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is an exceptional place. Much more than a luxury hotel, this place has an ambiance of sophisticated elegance where one feels like in a private property. The staff is permanently attentive to your constant well-being. The rooms decorated with style are directly on the white sand beach that stretches for hundreds of meters. The food is excellent, with a chef who only wants to make what you like and the breakfast are exceptional. "Calm luxury and pleasure" would be a good definition for this magic place. A special mention for the kindness of the staff, thank you Belarbino, Valentin, Jean, Rosita, and all the others for making our stay wonderful.
Read more
Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Federico Echaiz, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded 30 Jan 2024
Dear F1488DDmichelb, It has been our pleasure hosting you. I am very pleased to read how much you have enjoyed the décor, the food, the ambiance and sophisticated elegance of our tiny piece of paradise, and that our staff has played an important part of this incredible journey. I truly appreciate you recognizing their efforts and will make sure that Belarmino, Valentin, Rosita and Jean your hosts, all receive your comments. Thank you for sharing your wonderful experience with me and with our TripAdvisor community. We will be looking forward to your return visit to your home away from home Maroma, A Belmond Hotel here in the beautiful Mexican Riviera Maya. Until next time,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had the opportunity to spend the day at the Belmond Riviera Maya, and had an incredible Time. What peace, what natural essence, what beauty! All details cared for, each room and space so harmoniously executed (Tara Bernerd), to top it all, this wonderful experience would not have been possible without our hosts Alfredo Ruiz and Belarmino Gonzalez and all the restaurant staff. Thank you Rui Reis for the invite!
Read more
Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Federico Echaiz, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded 17 Jun 2024
Dear Ines D, Thank you for sharing with me and with our TripAdvisor community your recent experience at Maroma, A Belmond Hotel, Riviera Maya. I am thrilled to learn you had such a great time even if it was for a brief moment, enjoying the beauty and the tranquillity that surrounds our tiny piece of paradise. I will look forward to having the pleasure to host you for a much longer stay in the not too distant future. Until next time,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A fabulous location immersed in the jungle. Free animals , bicycles available to customers to get around the estate. 3 seawater pools, perfect service and a wonderful beach with all the necessary facilities. The spacious room , with double shower, also outdoor. Possibility to wear their beach clothes that are in the closets , all possible kits are there, water, minibar , coffee , herbal teas ... ditto in the bathroom. Only one thing is missing: toothbrush and toothpaste. Breakfast is à la carte. You can order anything you like that they prepare for you. Exceptional.
Read more
Automatically translated
Date of stay: December 2024Trip type: Travelled with friends
Room Tip:Non è segnalato ma i taxi sanno dove portarti .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, we can swim; the sea slopes gently down, and the beach is well monitored and protected by a line of buoys 50 meters from the shore. However, in case of wind, there are waves that one can easily face, but they are bothersome for swimming well.
There are more places to choose from in the Playa Maroma area.
PRICE RANGE
$1,943 - $3,851 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
maroma resort and spa by orient-express hotel playa del carmen, maroma resort spa, maroma hotel playa del carmen
FORMERLY KNOWN AS
Belmond Maroma Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
72
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.