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All reviewsexpo centerfootball stadiumcracker barrelthe shuttle driverderby weekendstayed here for one nightwould stay here againbeds were comfortablefree shuttlefront desk staffbusiness tripgreat roomvery nice hotelfairgroundspapashampoorates
I gave it 3 stars because it was mostly clean and in ok repair, and location was ok. But honestly, for the price, I expect much better.
Here are the good points:
*Staff was friendly
*Room was very large
*Fairly recently updated
Thank Jenn B
Response from TeamMarriott, Manager at Four Points by Sheraton Louisville AirportResponded 2 weeks ago
Thank you for taking the time to share your feedback. We apologize for failing to provide you with a totally satisfying experience and will definitely work on correcting the problems you outlined. We appreciate you also pointing out what you enjoyed during your...More
It's near the Fairgrounds and Expo center. Lots of nearby hotels. Several fast food restaurants are nearby. Check-in was a bit cumbersome. One girl was on the phone. The other girl seemed confused. Apparently, all the rooms on my floor were handicapped rooms. Always feels...More
Thank Bucky D
Response from TeamMarriott, General Manager at Four Points by Sheraton Louisville AirportResponded 4 weeks ago
Dear Bucky D,
Thank you for choosing the Four Points by Sheraton Louisville Airport and for pointing out our convenient location. There is so much to see and do in Louisville, and our guests love being so close to so many of our city's attractions....More
We stayed in this hotel for a basketball tournament and it was the worst hotel I’ve ever stayed at. My daughter is on a travel ball team so we stay in a lot of hotels during the summer but this was by far the worst....More
Response from TeamMarriott, Manager at Four Points by Sheraton Louisville AirportResponded 13 July 2018
On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly and have rigorous inspection procedures to prevent these issues from happening. Please know...More
Nice location. Secure parking and close to airport and highway. Adequate and clean room. Nice restaurant on property with breakfast served in morning. Pool, gym on site with coffee in morning. Free and reliable wifi.More
Response from TeamMarriott, General Manager at Four Points by Sheraton Louisville AirportResponded 13 July 2018
Thank you for choosing the Four Points by Sheraton Louisville Airport. We are glad you liked our proximity to the airport and had a great experience at our hotel. On behalf of everyone here, we invite you to stay with us again soon!...More
Soo sooo many items to list:
Room was not ready at check in.
Was asked to pay $50 deposit twice.
Room smelled like smoke.
Only 1 towel in room and no wash clothes even after requested.
Shower did not drain.
Fridge and microwave were filthy....More
Response from TeamMarriott, Manager at Four Points by Sheraton Louisville AirportResponded 3 July 2018
We appreciated having you as our guest recently. We want everyone who stays with us to have a positive experience, and we are truly sorry we did not make that happen for you. Although the issues reported in your feedback are not typical...More