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About
#17 of 24 hotels in Georgetown
Location
Service
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Indoor pool
Fitness Centre with Gym / Workout Room
Free breakfast
Patio
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Heated pool
Breakfast available
Breakfast buffet
Outdoor dining area
Gift shop
Non-smoking hotel
Outdoor furniture
24-hour front desk
Self-serve laundry
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Room features
Desk
Dining area
Housekeeping
Telephone
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Wardrobe / wardrobe
Clothes rack
Iron
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Good to know
HOTEL CLASS
Location
407 Cherry Blossom Way, Building B, Georgetown, KY 40324-8956
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5Reviews0Q+A1Room tip
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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We checked in and went to the assigned room. We did not even bring our bags in. The dishwasher had dirty dishes from the previous guest, which was odd, and not completely reassuring, but not a huge deal. But then we went into the bathroom. It had not been cleaned. Sorry for the graphics, but there was pubic hair and dark, yellow urine all around the bowl of the toilet and on the seat. Upon closer examination, the shower had not been cleaned and neither had the sink. I hate to think that the bedsheets probably had not been changed either, only made over. The room hadn’t even been vacuumed. We decided to just request a refund and leave. Ashley at the desk assured us that it would be no problem to receive a refund. She left a message for Cammie, the manager explaining our issues, and we were told we would receive a refund and hear back from her the next day. We left and decided to just drive through the night to get back home in Texas. When I followed up on the refund, I was told through the travel company we booked the stay with that it would not be refunded even though I was promised it would be. I attempted to call the hotel to speak with Cammie Butler, the manager. After explaining the issue, the person on the phone told me she was not in today and to call back Monday. Speaking with the travel agency, I was told that the stay had been marked as completed by the hotel. I asked them to clarify the report- it was not a cancellation because we did arrive and check-in, it was a hospitality and housekeeping issue and so a refund was required. And they stay was NOT completed- we did not even bring in our bags and were gone within ten minutes of arrival. The agent called the hotel and Cammie answered, interestingly enough, though I was told she does not work on Sundays and was not there. Little did I know it WAS her I had spoken with when I called. She lied to this agent, and told him that she has video footage of our family staying the night and leaving the next morning. I guess that’s all it took for him to believe her, even though we had receipts from getting gas in Arkansas just hours later and were in DFW by 8am the next morning. Explain that. So I called back myself and asked the person who answered, “Is this Cammie?” She screamed, “Yes it is!” and a few other choice words at me and slammed down the phone. This is a franchise unfortunately and there is no “superior” to report to. All she has to do is lie and steal and there is nothing anyone can do about it. Read the other comments about her partner and other employees as well before you book here. I wish I had. Do yourself a favor and find another place to stay.…
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations Manager, General Manager at Sleep Inn & MainStay Suites
Responded 4 weeks ago
Hi jmcgee1984, . We are so sorry to hear about the difficulties that you experienced during your recent stay with us. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention. Please accept our sincerest apologies for the housekeeping issues or amenities that did not live up to your expectations. Your review is important to us as it helps us to identify problems and take corrective measures. We assure you the best of our services and look forward to the pleasure of welcoming you back for a flawless stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the hotel as a choice rewards Gold member and were very pleased. James at the front desk was very pleasant, helpful and efficient. Our room was large, exceptionally clean and nicely equipped with a full size fridge, coffee maker, toaster, microwave, stove top, sink and dishes and utensils. Breakfast facilities were large and very clean and breakfast offered a good diversity of food choices. The hotel is highly recommended.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ashley Ratliff, General Manager at Sleep Inn & MainStay Suites
Responded 1 Sept 2022
Thank you very much for such a great review! We work really hard to offer the best experience for our guest. I am happy to see that reflected on your last visit. I made sure that James got the recognition he deserved. He was really happy to see your review. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel and our room was clean and comfortable. Chris the young man at the front desk was very kind and helpful. Breakfast was good and convenient. We were able to bring our small senior fur baby with us and that was great.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ashley Ratliff, General Manager at Sleep Inn & MainStay Suites
Responded 1 Sept 2022
Hello, I am so happy to hear you enjoyed your stay with us. Chris was really happy to see your review and also got the recognition he deserves. I hope enjoyed your visit to the Ark as well and hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We rented several rooms for my daughter's wedding. Everything is brand new. Having a suite instead of a regular hotel room made things so much more convenient. A room was large enough for the makeup artist and hair stylist to do the entire bridal party for the wedding. They even brought a wedding gift to the room for my daughter. Breakfast was really good; even had bacon. No complaints from me
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Date of stay: October 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ashley Ratliff, General Manager at Sleep Inn & MainStay Suites
Responded 24 Nov 2021
Dear Traceyle1, Thank you for your recent stay here with us at MainStay Suites Georgetown. We are very Pleased that you enjoyed your stay with us. Thank you for the positive feedback. Also congratulations to the new Bride!!!! We hope if ever in the area you come back to stay with us again!!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Check in was fast and Aicha at the front desk was very friendly. Since the hotel was only open for three weeks, it is clean and in wonderful shape. The beds were comfortable with plenty of pillows. I would definitely recommend this location and will stay there again on my next visit to Georgetown/Frankfort/Lexington, KY. This hotel is about 30 minutes from Buffalo Trace Distillery and from Keeneland Racecourse. The only thing about this hotel that I didn't like was the smoke detector in the room. It had two white LED lights that flashed every three seconds. Luckily, they provide plenty of pillows so I piled them up on one side of the bed and slept facing the other direction.
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Date of stay: September 2021
Location
Service
Sleep Quality
Room Tip: This hotel has quick access to the highway, but is far enough away that you don't hear road...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ashley Ratliff, General Manager at Sleep Inn & MainStay Suites
Responded 1 Dec 2021
Thank you for staying with us at MainStay Suites Georgetown. We are pleased to hear that you enjoyed your stay. We hope if you are ever in the area again you would come back and stay with us. Thank you for your feedback!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$97 - US$114 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKentuckyGeorgetown
NUMBER OF ROOMS
71
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Claim Your ListingSLEEP INN & MAINSTAY SUITES - Hotel Reviews & Price Comparison (Georgetown, KY) - Tripadvisor
Frequently Asked Questions about Sleep Inn & MainStay Suites
Which popular attractions are close to Sleep Inn & MainStay Suites?
Nearby attractions include Slainte Public House (7.1 km), Georgetown Peddler's Mall (6.3 km), and Bi-Water Farm (5.4 km).
What are some of the property amenities at Sleep Inn & MainStay Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Sleep Inn & MainStay Suites?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Sleep Inn & MainStay Suites?
Guests can enjoy free breakfast and an outdoor dining area during their stay.
Is parking available at Sleep Inn & MainStay Suites?
Yes, free parking is available to guests.
What are some restaurants close to Sleep Inn & MainStay Suites?
Conveniently located restaurants include Rodney's on Broadway, Fava's Restaurant, and Cattleman's Roadhouse.
Are there opportunities to exercise at Sleep Inn & MainStay Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at Sleep Inn & MainStay Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Sleep Inn & MainStay Suites?
Many travellers enjoy visiting Ward Hall (8.0 km).
Is Sleep Inn & MainStay Suites accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.