Grand Hôtel & Spa Nuxe Serre Chevalier
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Grand Hôtel & Spa Nuxe Serre Chevalier
594 Rue du Center, 05330 Chantemerle, Saint-Chaffrey France
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About
4.5
#1 of 3 hotels in ChantemerleLocation
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Value
Grand Hotel at Serre Chevalier valley, is a traditional mountain lodge, perfect location for skiers wanting to get on the mountain quickly and easily. Le Grand Hotel has 65 rooms all renovated in 2016 for 1 to 4 people. All rooms have bathroom or shower, hair dryer, TV, phone with self wake up call facilities, a safe and free WIFI access. Most of the rooms have south facing balconies and wonderful views of the village and the slopes.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Pool
Bar / lounge
Game room
Hiking
Children Activities (Kid / Family Friendly)
Secured parking
Wifi
Sauna
Hot bath
Heated pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Snack bar
Ski rentals
Ski school
Skiing
Bowling offsite
Board games / puzzles
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hammam
Massage
Solarium
Steam room
Ski In / Ski Out
Baggage storage
Concierge
Non-smoking hotel
Private check-in / check-out
Dry cleaning
Laundry service
Room features
Soundproof rooms
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Spanish, Italian and 1 more
Location
594 Rue du Center, 05330 Chantemerle, Saint-Chaffrey France
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 85 out of 100
85
Marseille Airport
199.3 km•
See all flights
Car Hire
29 Restaurants
within 0.5 kilometers
469Reviews7Q+A4Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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Detailed Reviews
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The Pension has been very well renovated internally, excellent beds, well soundproofed and very comfortable rooms, no outside noise as the square in front of the Pension is pedestrian.
The breakfast buffet is superb, the restaurant is very good with excellent Value for Award.
The staff of the restaurant, young and efficient, is particularly pleasant and soothing. A great moment of tranquility!
The breakfast buffet is superb, the restaurant is very good with excellent Value for Award.
The staff of the restaurant, young and efficient, is particularly pleasant and soothing. A great moment of tranquility!
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Automatically translated
Date of stay: August 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very comfortable rooms, great SPA and treatments, top quality cuisine to highlight in sometimes less refined restaurant environments, royal breakfasts with a variety of choices and top quality products, optimal location.
The only peculiarity: a musical entertainment during dinners (at the Pension bar or in the restaurant bar opposite) which takes up all the sound space. This will delight the dancers and supporters of the party, and it will strongly parasitize the moments of tranquility and contemplation facing the mountain.
The only peculiarity: a musical entertainment during dinners (at the Pension bar or in the restaurant bar opposite) which takes up all the sound space. This will delight the dancers and supporters of the party, and it will strongly parasitize the moments of tranquility and contemplation facing the mountain.
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Automatically translated
Date of stay: August 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nice hotel with spa. Rooms on the small side, but nice bountiful and delicious breakfast and nice modern chalet feel all around. Spa was nice and relaxing at the end of the day. Central location in the resort makes it easy to go out shopping or to the restaurants. At the base of the gondola so that going up in the mountains is very easy. Lots of good restaurants nearby. Free parking 50m away.
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Date of stay: August 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Me and my partner were very excited to get to know this hôtel. We knew the spa was going to be closed due to the covid19 crisis, but still we were expecting a very good stay... After all, we did payed almost 400€ for two nights..
Well arriving there, the room was very very tiny, even for a couple ! The door of the bathroom was brooken. After paying 400€ you will be expecting something better..
The Windows were not sound proof, so all night we heared the loud music of the closest bar.
And if that wasnt't enough, we could not sleep because of the heat in the room ! It was very very hot and we could not open thé window because of the loud music !
After all of this we were still planning to enjoy the pool at least, but all we found was a ridiculously small pool, always crowded with children so impossible to enjoy and relax.
In our last day there, while I was in my room working on my laptop before joinning my partner, two girls of housekeeping knoked at my door and told me they had to do the cleening, I asked them if they could pass later because I was working and their answer was "no, because we will go out in 15min", I understood so told them that it was ok if they didn't do it that day, the room was not dirty, but they told me they had to do it, they were very rude by the way. They literaly kicked a client out of a room.. Had to work from the hall the time they were cleaning the room.
And to the grand finale, when checking out the morning after, we did our best to be nice but at least we had to talk about the heat felt in the room. One older woman in the front desk very rudely just told us that the heat is normal, and because is summer time and everybody is hot everywhere!... What ??
And that it was normal because we got a room without air conditioning (that when we booked clearly said with air conditioning). Not a single apology was given ! The woman just acted like it was not her business.. Outrageous !
The only positive points in our stay was the location of the hôtel ! And the restaurant on the 1 floor is alright, but not amazing.
So very expensive hôtel, but not worth it. Very bad management.
Well arriving there, the room was very very tiny, even for a couple ! The door of the bathroom was brooken. After paying 400€ you will be expecting something better..
The Windows were not sound proof, so all night we heared the loud music of the closest bar.
And if that wasnt't enough, we could not sleep because of the heat in the room ! It was very very hot and we could not open thé window because of the loud music !
After all of this we were still planning to enjoy the pool at least, but all we found was a ridiculously small pool, always crowded with children so impossible to enjoy and relax.
In our last day there, while I was in my room working on my laptop before joinning my partner, two girls of housekeeping knoked at my door and told me they had to do the cleening, I asked them if they could pass later because I was working and their answer was "no, because we will go out in 15min", I understood so told them that it was ok if they didn't do it that day, the room was not dirty, but they told me they had to do it, they were very rude by the way. They literaly kicked a client out of a room.. Had to work from the hall the time they were cleaning the room.
And to the grand finale, when checking out the morning after, we did our best to be nice but at least we had to talk about the heat felt in the room. One older woman in the front desk very rudely just told us that the heat is normal, and because is summer time and everybody is hot everywhere!... What ??
And that it was normal because we got a room without air conditioning (that when we booked clearly said with air conditioning). Not a single apology was given ! The woman just acted like it was not her business.. Outrageous !
The only positive points in our stay was the location of the hôtel ! And the restaurant on the 1 floor is alright, but not amazing.
So very expensive hôtel, but not worth it. Very bad management.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from regis lecendreux, Service clients/Réception at Grand Hôtel & Spa Nuxe Serre Chevalier
Responded 13 Aug 2020
Dear customer, Thanks for choosing Grand Hôtel Serre Chevalier and for taking time to share your comment. We are really sorry to read that your experience was not up to your expectation. I regret that you have been inconvenienced by the noise from the nearby bar outside. Our hotel enjoys an exceptional location in Chantemerle, which offers many activities appreciated by the vast majority. I'm surprised by your remarks regarding the heat in the room. Usually nights are cold in the mountains, none of our rooms have air conditioning. Finally, you should have let us know that the door of your bathroom as broken so that we could have fixed it. Remaining at your entire disposal on this email adress : welcome@grandhotel.fr and looking forward to welcoming you back in better conditions, Yours sincerely, Alexandra Berger -General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is ok but didn't live up to our expectations. On the positive side, the staff in the reception was friendly and welcoming, the room was spacious with a huge bed and the view on the surrounding mountains was nice. For a summer holiday, it's nice with a swimming pool and a terrace. The location is perfect considering the closeness to different activities. On the negative side, the room was on the top floor under the roof and therefore really hot with no AC, we slept badly due to the heat, the provided fan didn't help really... We mentioned it at the checkout and the staff was not surprised, it's a bit disappointing they sell those rooms for such a high price knowing it's too hot. The street outside is very noisy, mostly due to the bar on the other side playing music loudly and pretty much constantly. Delivery trucks in the morning also made a lot of noise, the room not being soundproof. All in all, the stay didn't provide us with the relaxing vibe we had expected. Breakfast was ok but a bit limited.
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don't forget there is no air conditioning.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christophe UREN, Directeur général at Grand Hôtel & Spa Nuxe Serre Chevalier
Responded 22 Jul 2023
Dear Guest, We thank you for your review. Thank you for talking about our staff, the mountain views that some of our rooms provide, and the facilities. We are deeply sorry that you spent a bad night on the room of the top floor : indeed, generally in our valley the temperature goes down to 12°C during summer nights, but it is true that we had a heatwave during this beggining of month. Now, concierning the outside noises, we are once again, very sorry for that and we hope to have the opportunity to show you that this situation remains exceptional. If, despite your disappointment, you place your trust in us again, we would be very happy to take care of your reservation personally. We hope we will have the chance to welcome you again in better conditions. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Restaurant visit to Planches. The area we were seated was cold. We were offered blankets….The meal itself was enjoyable if somewhat confusing in its presentation (duck with wok vegetables was presented as a small plate with some duck, and a separate plate with veg). What spoilt it was the table next to ours which apparently had the master chef checking on his reputation. Bringing the kitchen staff into the restaurant to give them a half hour dressing down in front of paying guests is NOT professional and created an awkward atmosphere. The staff looked deflated and miserable.
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Date of stay: January 2024Trip type: Travelled with friends
Value
Location
Service
Room Tip: Take layers of clothing, it’s cold.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christophe UREN, Directeur général at Grand Hôtel & Spa Nuxe Serre Chevalier
Responded 1 Mar 2024
Dear L4476LXginab, We are deeply sorry that you did not enjoy your expérience at the restaurant Les Planches. To ensure a high quality of service and culinary experience to our guests, we are regularly monitored by a Michelin star Master chef who set high standards to our teams. It is a pity that you had to face this kind of situation and we apologise for that. We hope that you won't be too hard on us and that we will have the pleasure to receive you again. Best regards Christophe Uren General manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were looking for a triple room overlooking the slopes: we were well guided by phone on our choice
A wide choice of rooms, and services that correspond to the images presenting the site. The culinary services are also worth a visit, especially for breakfast with a wide time slot. And we were able to enjoy the outdoor pool!
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Automatically translated
Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We enjoyed the "Nuxe" products at our disposal in the bathroom, as well as the bathrobes. The place facing the seat and cabin mount, the view from our room. The super spa with its lovely pool and relaxing atmosphere of this place and finally the very kind and friendly staff.
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Automatically translated
Date of stay: August 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is really classy overall, which is of course reflected in the price. But you also get real value for it. Starting with the staff who were really always super nice and helpful and approachable at any time. A huge breakfast buffet with more choice and variety than you can imagine, all of excellent quality. The location of the hotel directly at the cable car and overlooking the slope in winter / summer is unique. In summer, the pool, also overlooking the mountain, is a welcome refreshment.
The spa area is very nice and invites you to relax. Even if the French rules (swimming trunks in the sauna) are very strange and unhygienic.
If it takes us back to the region there is no other alternative than the Grand Hotel.
We felt very comfortable and can recommend the place without restriction.
The spa area is very nice and invites you to relax. Even if the French rules (swimming trunks in the sauna) are very strange and unhygienic.
If it takes us back to the region there is no other alternative than the Grand Hotel.
We felt very comfortable and can recommend the place without restriction.
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Automatically translated
Date of stay: August 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very pleasant hotel, attentive and very smiling staff, a room on the top floor, comfortable and cozy.
Extraordinary breakfast, very good cooking and the evening snacks on the terrace are really pleasant.
A plus for the management who was able to rectify the problem of noise with the restaurant opposite and the wandering in the hotel of the big dogs of "uneducated" customers.
:-)
We will come back with pleasure.
Extraordinary breakfast, very good cooking and the evening snacks on the terrace are really pleasant.
A plus for the management who was able to rectify the problem of noise with the restaurant opposite and the wandering in the hotel of the big dogs of "uneducated" customers.
:-)
We will come back with pleasure.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Ebba S,
The access to our Spa Nuxe is included in the room rate. Nevertheless, we kindly ask our guests to make a reservation to access the Spa Nuxe since we can not accommodate all our guests at the same time. The complementary Spa Nuxe entrance fee gives you access to our Sauna, Hammam, Sensory Shower and our spa bath (up to 6/8 guests). The spa access is limited to 10 guests at a time.
We remain at your disposal for any further information and invite you to discover our property on our website.
Kind regards,
Regis
"Save a few Euros and choose a room without the balcony. You're out of the room most of the day, right?"Read full review
PRICE RANGE
$304 - $434 (Based on Average Rates for a Standard Room)
LOCATION
FranceProvence-Alpes-Cote d'AzurHautes-AlpesSaint-ChaffreyChantemerle
NUMBER OF ROOMS
66
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Grand Hôtel & Spa Nuxe Serre Chevalier
What are some of the property amenities at Grand Hôtel & Spa Nuxe Serre Chevalier?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Grand Hôtel & Spa Nuxe Serre Chevalier?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hôtel & Spa Nuxe Serre Chevalier?
Yes, paid private parking on-site, secured parking, and street parking are available to guests.
Are there opportunities to exercise at Grand Hôtel & Spa Nuxe Serre Chevalier?
Yes, guests have access to a pool, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Grand Hôtel & Spa Nuxe Serre Chevalier?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hôtel & Spa Nuxe Serre Chevalier offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Hôtel & Spa Nuxe Serre Chevalier?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.
Does Grand Hôtel & Spa Nuxe Serre Chevalier have any great views?
Yes, guests often enjoy the mountain view available here.
Is Grand Hôtel & Spa Nuxe Serre Chevalier accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.