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The Residence Inn South Bend is located off US-31/933, and offers an ideal location just a half mile Northeast of Downtown South Bend and one mile Southwest of the University of Notre Dame. This great location also offers easy access to the Notre Dame Campus and Eddy Street Commons. Guests staying at this pet-friendly South Bend hotel enjoy the free breakfast buffet, an outdoor pool and sport court, and complimentary social hour on select evenings. Guest rooms are 50% larger than standard hotel rooms and are highlighted by flat-screen TVs with premium cable, free WiFi, and fully-equipped kitchens with stainless steel appliances. The Residence Inn South Bend offers the perfect amenities and excellent service to make it one of the top hotels in South Bend.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighbourhood
Quiet
Location
716 N Niles Ave, South Bend, IN 46617-1924
Residence Inn South Bend
256 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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We just returned from a stay at the Residence Inn in South Bend for my sister's graduation from the MBA program at Notre Dame. This Residence Inn is well appointed, clean, and houses a friendly staff. Upon arrival, we were greeted quickly and checked in without any problems. Our suite was spacious, clean, and comfortable! The only complaint I had was that there was a persistent rattling sound in our room from the pipes in the hotel in the middle of the night. It lasted from 12:30 to 1:30 AM. Kept us up for awhile and was extremely irritating. However, upon contacting the front desk, they were helpful and were willing to move us to another room. The noise stopped before we had to relocate. Beware of room 414! It appears this wasn't the first time someone complained. Anyhow, the Inn has a WONDERFUL complimentary breakfast... waffles, omelette bar, cereals... overall, it was great!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is the "older" version of the Residence Inn with exterior entrance to rooms. It could use a refresh but it is very convenient for Notre Dame visits. The breakfast buffet is typical but does the trick with options of yogurt, cereal, waffles, pancakes, fresh fruit etc. It should be noted that Alexis, from the kitchen area, is a hard worker and very guest oriented with a positive cheerful banter. Love to see someone that puts in extra effort to make the guests feel welcome and valued!! We will be back!
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Date of stay: September 2015
Location
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jonale H, General Manager at Residence Inn South Bend
Responded 14 Oct 2015
Thank you for taking the time to write a review about our hotel. We greatly appreciate your feedback and will be letting Alexis know how much she meant to your stay. We look forward to seeing you when you’re back in the South Bend area. Thank you again for staying with us!
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We stayed here for one night with our family (2 small children) while driving cross-country. Though we had a little trouble finding the hotel, and the neighborhood was not quite what I expected, our stay was comfortable and pleasant. The room was a good size with a queen bed and pull-out sofa bed. We did enjoy the breakfast, but did not use any other amenities. Overall, I would recommend for a good night's sleep.
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Date of stay: July 2011
Value
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a marriott? I wish I had read the reviews before I went. 1st the room dirty, floors had not been swept or vacuumed. The so called kitchen provide 2 packages of salt and a roll of paper towel. The mirrors in bathroom and dressing areas looked like a child had smeared soap all over them. They advertise WiFi we never were able to login, called front desk she told us to call the tech department, REALLY. Crystal could have cared less at the front desk. They also advertise breakfast, because of covid they offer a grab and go bag which is fine, however when I got my bag I received a bottle of water and a granola bar, again REALLY. The staff are very polite yet very unconcerned. I can't recommend this place for anything, please look elsewhere.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stay in a Marriott in excess of 150 nights a year and am Ambassador level. This includes plenty of stays at other Residence Inn. I have always been pleased with Marriott and NEVER compelled to leave a negative review—-until now.
I called 1 week in advance to note that I was traveling with dogs and requested a ground floor room. They were very pleasant on the phone and said no problem. I checked in on the App the day prior and then arrived at 9pm. No notes on the reservation about dogs, no request noted for first floor and of course we had a second floor room. They desk staff said they were full and could not change it. The check in woman was pleasant and did not know why the requests were not noted but also did nothing to remedy the failures and did not really apologize.
We got to the room and the keys did not work so my family and dogs had to stand there while I drove back to the main building to get the keys programmed again. Got back to the room to find no linens for the convertible sofa bed. Now I reserved for 4 people and checked in in advance. I also have extra towels on my profile. All the other Marriotts always have extra towels in the room. I had to drive back to the main building again to collect towels (only 3 in the room) and linens. We had been on the road for 10 hours and just wanted to check in and go to bed.
This property is dirty and furniture is stained. It is not well maintained. Honesty this is not up to Marriott standards and this is a failure of local management. A change is needed. You read all the reviews below mine with complaints and apologies and promises to work on issues to remedy them but it is lip service. They will not change a thing. Business as usual at a property that should not wear a Marriott badge. The local management honestly does not care even for people who are very brand loyal and spend a lot of money with Marriott.
I am only reading these bad reviews now because I have had such good luck with Marriotts over the years, I never think to check. You always know you are going to get excellent Marriott hospitality and facilities—not true here. Find somewhere else to stay.
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Date of stay: August 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Shore, General Manager at Residence Inn South Bend
Responded 14 Jul 2020
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!
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This property is not being maintained and it looks like a cheap, rundown apartment complex on the outside. When we checked in, there was a bag of trash near the entrance to our room and litter in the parking lot. The litter was never picked up. There were weeds growing in the "landscaping" throughout the property, even at the front entrance. A vehicle had torn off part of the roof over the entrance area and this was not repaired.
In our room, there was a cleaning cloth on the bathroom shelf, huge dust bunnies behind the nightstand and hairs (not ours) on the bathroom floor. We should have left. But we decided to stay, I got out my sanitizing wipes and disinfected the surfaces. Pictures are attached of some of the issues listed here.
Other reviewers have mentioned very similar issues and have gotten a lip service answer from the manager. I can't imagine how regional or other upper level managers don't know of the condition of this property, since the on-site manager is not making any changes.
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Date of stay: August 2020
Rooms
Service
Sleep Quality
Room Tip:Pick another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Shore, General Manager at Residence Inn South Bend
Responded 16 Aug 2020
Thank you for your time in providing your feedback about your recent experience with us at The Residence Inn South Bend. I would first Like to apologize for falling short of meeting your expectations and for the experience you had here at our property. As a learning and growing experience, I have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
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New management is working hard to bring this property up to standard from the previous owner. Staff is super friendly and helpful. They were quick to address a few issues with my room. This was a great location for walking/biking to downtown along the riverfront. Quiet location. Will definitely stay again when I'm back in South Bend!
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Date of stay: March 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:They are happy to do room upgrade for Bonvoy members
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Shore, General Manager at Residence Inn South Bend
Responded 14 Jul 2020
Thank you so much for sharing your experience with us here at the Residence Inn South Bend. We really appreciate you kind words and I will be sharing them with my amazing team. I hope you have safe travels and we look forward to servicing you in the future.
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I was so disappointed in my stay at this Residence Inn location. This was the first time visiting a Residence Inn and my stay was horrible. I was with a 3 family group and all of us had to switch rooms for various reasons. Rooms not clean, smelled like cigarette smoke, fixtures broken, no remote controls and etc. Not to mention that our sleep comfort was disrupted all night by college students staying at the property to have parties. I really so disappointed and tired the next morning. The only upside from my stay is that the GM did take care of our stay because of our mishaps.
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Date of stay: August 2020
Value
Service
Sleep Quality
Room Tip:You have to hope for a clean room. I wouldn't take the chance during this COVID time.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for one night on a cross country trip. It was beyond disgusting. Clogged toilet with no one available to fix. We sanitized the place as best we could and waited for morning to grab coffee and flee.
In the morning, went to the dark, dirty and empty breakfast room to get coffee. Nothing. Asked the maskless and SHOELESS woman at reception where the complimentary coffee was. “No one made any today,” she said with an indifferent shrug. When asked if she knew a place nearby to get coffee, the response was “No. I’m not from around here”.
Speechless. This place should be shut down.
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Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Shore, General Manager at Residence Inn South Bend
Responded 20 Aug 2020
I would like to apologize for your experience during your stay here at the Residence Inn South Bend. I appreciate you taking the time and providing us with your feedback. I will be addressing my team with all of the issues and to make sure we learn and grow from it. I want to assure you that your last stay was an exception. I hope we get to the chance to show you in the future that you deserve the right Marriott experience.
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I booked this on the Marriott website and didn’t check the reviews since I trust the Marriott brand. I no longer trust the brand. This was the WORST place I’ve ever stayed. Dirty, did not feel safe, reeked of pot coming in through the vents from the place next door. Partying and loud music going on until 4:30 a.m. Sketchy cars coming and going dropping and picking people up all night. It looks like a run down apartment complex. Stay away and never blindly trust the Marriott name. Marriott should be ashamed to put their name on this place.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the South Bend area.
ALSO KNOWN AS
residence inn south bend hotel south bend, south bend residence inn
LOCATION
United StatesIndianaSouth Bend
NUMBER OF ROOMS
80
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