Holiday Inn Express & Suites South Bend - Casino, an IHG hotel
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Holiday Inn Express & Suites South Bend - Casino, an IHG hotel
210 E Callander St Intersection Of Michigan Street & Ireland Road, South Bend, IN 46614-3209
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Avg. $228 /night, 12/9 - 12/10
$402
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$201
per night
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3.5
#19 of 36 hotels in South BendLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Welcome to our Hotel in South Bend near the University of Notre Dame As one of South Bend's newest hotels, conveniently located off IN-331 S, Holiday Inn Express South Bend - South is situated in the heart of the city near several businesses and attractions. Staying at this newly built hotel will make it easy to visit popular South Bend attractions like the University of Notre Dame, National Studebaker Museum, Potawatomi Park Zoo, Compton Family Ice Arena, and Four Winds Casino. Just 5.6 miles away from Eddy Street Commons, this new urbanist, mixed-use development is where you can indulge in shopping at Notre Dame Hammes Bookstore & Café, Trader Joes, Urban Outfitters, plus more shops and dining options to choose from. Business travelers will appreciate our location near major companies such as Beacon Health Systems, Navistar International, Lippert Components, Steel Warehouse, and AM General. Our hotel location is close to South Bend International Airport SBN (11 miles).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Casino and Gambling
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Indoor pool
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Meeting rooms
Non-smoking hotel
24-hour front desk
Laundry service
Room features
Air conditioning
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Business
Location
210 E Callander St Intersection Of Michigan Street & Ireland Road, South Bend, IN 46614-3209
Getting there
South Bend International
10.1 km•
See all flights
Car Hire
26 Restaurants
within 1 kilometer
2 Attractions
within 1 kilometer
33Reviews0Q+A3Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Hotel's Favourite
First off, after reading some of the reviews for this hotel I believe people may be confusing it with the other Holiday Inn Express in South Bend. This location looks to be pretty new and I found it to be in good condition. Our room was clean, and the beds were comfortable. The common areas also looked to be well maintained. There was a typical sized pool for a HIE and it was a comfortable temperature. It was conveniently located right off the highway and there were several food options nearby. The breakfast area was well-stocked and kept clean.
There were a couple issues I noticed, the first was the thermostat in our room, it had an error message on it and we were unable to adjust the temperature. Second the pool had an odd smell to it while we were using it; we attempted to use it in the morning before we left but were told we'd have to wait an hour because they were putting chemicals in it. I understand needing to clean the pool but it was frustrating that they didn't do this before the pool's posted open hours. Finally, we requested a room on a higher floor and we were given a room right off the lobby on the first floor. The hotel was pretty empty so it was not a matter of availability.
Overall, it was a good place to stay as we passed through and the price was reasonable. I would stay here again.
There were a couple issues I noticed, the first was the thermostat in our room, it had an error message on it and we were unable to adjust the temperature. Second the pool had an odd smell to it while we were using it; we attempted to use it in the morning before we left but were told we'd have to wait an hour because they were putting chemicals in it. I understand needing to clean the pool but it was frustrating that they didn't do this before the pool's posted open hours. Finally, we requested a room on a higher floor and we were given a room right off the lobby on the first floor. The hotel was pretty empty so it was not a matter of availability.
Overall, it was a good place to stay as we passed through and the price was reasonable. I would stay here again.
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Date of stay: March 2023
Value
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Though we are loyalty members of another chain, we opted to stay at this property because of its location. The room was clean and comfortable, but we soon found that this hotel has drastically reduced housekeeping, blaming it on COVID. Though there is an IHG-branded card in the room, explaining that daily housekeeping is still available upon request, when we asked for the service, we were told it is not offered. We were told we would need to bring our used towels, bath mat, and washcloths to the front desk to exchange for clean and that we could also request additional toilet paper at that time, if needed.
I appreciate hotel industry efforts to curb the spread, but other chains have found a way to still provide service while keeping guests safe. This location is not one of those.
I appreciate hotel industry efforts to curb the spread, but other chains have found a way to still provide service while keeping guests safe. This location is not one of those.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites South Bend - Casino, an IHG hotel
Responded 16 Dec 2020
Hi Sojourners88, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the housekeeping service and customer service. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. Your loyalty as an IHG Rewards Club Gold Elite member means a lot to us and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is updated. The amenities and decor are new and updated. The front desk was welcoming. Due to covid, I can not address the breakfast, pool or exercise room.
The front desk was friendly and housekeeping was excellent. It was a welcoming experience. Beds were comfy as well!
The front desk was friendly and housekeeping was excellent. It was a welcoming experience. Beds were comfy as well!
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Date of stay: October 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We travel as a family for work. This Holiday Inn Express was a great stop in South Bend.
The front desk staff was friendly and helpful, very prompt and gracious in their service.
Issues that occurred (outside of hotel staff control) were met listening ears, clear explanations, and apologies. They can’t help when guests decide to smoke in their rooms and set off the fire alarms twice in one night. They gladly gave us a late check out which was extremely helpful.
The hotel and ground were clean, and clearly well maintained.
The room smelled very clean, and was bright and quiet even though we were along a busy road.
Very comfy, medium/hard mattresses were comfy, and the bedding was clearly well maintained and cleaned, not just masked with bleach.
Breakfast was top notch for the HIE brand. My kids love the hot cinnamon rolls, and I really appreciated the baked goods physically dated with when they were wrapped.
Extra love to the front desk staff who gave my kids chocolate milk because they were out of hot cocoa.
AMAZING SHOWERHEADS!!!!!!
Overall a fantastic stay!!!
The front desk staff was friendly and helpful, very prompt and gracious in their service.
Issues that occurred (outside of hotel staff control) were met listening ears, clear explanations, and apologies. They can’t help when guests decide to smoke in their rooms and set off the fire alarms twice in one night. They gladly gave us a late check out which was extremely helpful.
The hotel and ground were clean, and clearly well maintained.
The room smelled very clean, and was bright and quiet even though we were along a busy road.
Very comfy, medium/hard mattresses were comfy, and the bedding was clearly well maintained and cleaned, not just masked with bleach.
Breakfast was top notch for the HIE brand. My kids love the hot cinnamon rolls, and I really appreciated the baked goods physically dated with when they were wrapped.
Extra love to the front desk staff who gave my kids chocolate milk because they were out of hot cocoa.
AMAZING SHOWERHEADS!!!!!!
Overall a fantastic stay!!!
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carla Watson, General Manager at Holiday Inn Express & Suites South Bend - Casino, an IHG hotel
Responded 8 Feb 2024
Dear Knittyserv, Thank you for taking the time to tell us about your experience at Holiday Inn Express SOUTH BEND - CASINO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the dirtiest HI Express I think I’ve ever stayed in. I’ve noticed the cleanliness of the common areas in a lot of the locations has deteriorated during Covid but this extends into the room as well. Also, my room smelled like smoke, which I hate. I won’t return to this location. I liked the pillows though, so there’s that.
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed there March 5&6 for a hockey tournament. The staff there made our stay a bad experience to say the least! They were just plain rude and disrespectful to all of us. We were treated like we were a bother to them instead of guests. We didn’t have a choice for hotels as the tournament companies have agreements with local hotels and then tell you which one you get.
So it’s not like they didn’t know a team was coming to stay. There weren’t enough towels the whole weekend. We were given two towels for a family of four! They shut the lights off at 8:30pm in the lobby dining room on Saturday night to discourage us from using it as a gathering place. The desk person said she “prefers to have it quiet on her shift”. Yet a noisy party took place in a banquet room and that didn’t seem to bother them.
We made sure the tournament director takes this hotel off its list for future events!
This location gives the IHG group a bad name!
So it’s not like they didn’t know a team was coming to stay. There weren’t enough towels the whole weekend. We were given two towels for a family of four! They shut the lights off at 8:30pm in the lobby dining room on Saturday night to discourage us from using it as a gathering place. The desk person said she “prefers to have it quiet on her shift”. Yet a noisy party took place in a banquet room and that didn’t seem to bother them.
We made sure the tournament director takes this hotel off its list for future events!
This location gives the IHG group a bad name!
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites South Bend - Casino, an IHG hotel
Responded 24 Mar 2021
Hello, KLPmichigan, I understand how you feel about the treatment received from the staff and I want to offer you my most sincere apology. This will be addressed. Gatherings of people, however, are discouraged during this pandemic. It is a very strict policy we enforce in all our hotels to maximize the safety of everyone. I hope you understand that the severity of the situation requires such measures. I have also sent you a PM to discuss this a bit further and forwarded your review to our management. I want to thank you for choosing our establishment for you and your team. We hope to see you again in the future and show you the adjustments we will surely make. Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here while moving into notre dame. The room had hair (not ours!). we complained the next day and asked that it be re-cleaned. It was not re-cleaned. We also asked for more towels and explained our reservations noted there were four adults. No additional towels were provided. Front desk lady Saturday morning said she would convey our concerns to management. But management never contacted us.
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Date of stay: August 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites South Bend - Casino, an IHG hotel
Responded 7 Nov 2021
Dear A4972ZCmichaelk, thank you for choosing our hotel and for sharing your experience with me. I would like to apologize for any inconvenience caused by the cleanliness in our room, the service of our staff and that no additional towel was provided. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times. I hope to have the opportunity to welcome you again in the future. Best regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wish I could give it a one actually I think it’s more like a zero. This is the worst hotel I have ever stayed at.. Rooms not cleaned bathroom is filthy looks like the towels are just reuse. Beds uncomfortable in the room definitely needs updates. Very rude at check-in and to be honest I’d rather sleep in my vehicle to sleep at this hotel again.
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Date of stay: April 2022Trip type: Travelled on business
Room Tip: Extremely dirty, Very uncomfortable beds, and the people who work here are extremely rude.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites South Bend - Casino, an IHG hotel
Responded 9 Jun 2022
Hi O1456SVericb, Thank you for your stay and for taking the time to leave us feedback. We're determined to provide a space where guests can have a pleasant lodging experience, and I am sorry to learn about what happened during your stay. I have alerted the hotel management about your comments and sent you a private message to discuss this further. I hope you will give us a second chance to make things right. Kind regards, Zel N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Appears to be some confusion about this hotel in other reviews. We stayed at the Express on the south side of South Bend near US 31, next to Menards. This is an outstanding place to stay. Rooms were spotless, staff was professional and friendly, excellent parking for our RV and a great breakfast of real food. The price was very competitive, but the value was far beyond other hotels we have stayed at. We will be back next spring on our return trip from Florida.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carla Watson, General Manager at Holiday Inn Express & Suites South Bend - Casino, an IHG hotel
Responded 10 Jun 2024
Thank you, brianH5461XT sharing your comments with the Holiday Inn Express team and community. We are happy to hear that you were very pleased with your stay. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Single woman, traveling alone, and I never felt uncomfortable or particularly unsafe. Bed was great, nice sheets and pillows. Lots of easy and convenient food and shopping nearby. Quick drive to/from the airport. Only thing I didn't like, but it was not a big deal for me, was there was no blackout or privacy curtains, and even though there was a field next to the hotel, I was very cautious about being in front of the window.
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Date of stay: January 2020
Value
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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"Hopefully others get the opportunity to be helped by Demond or somebody he has trained."Read full review
"Extremely dirty, Very uncomfortable beds, and the people who work here are extremely rude."Read full review
PRICE RANGE
$201 - $264 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIndianaSouth Bend
NUMBER OF ROOMS
107
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn Express & Suites South Bend - Casino, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites South Bend - Casino, an IHG hotel?
Nearby attractions include AMC Classic South Bend 16 (0.9 km), Walmart (0.7 km), and Chippewa Bowl (1.1 km).
What are some of the property amenities at Holiday Inn Express & Suites South Bend - Casino, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Holiday Inn Express & Suites South Bend - Casino, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites South Bend - Casino, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites South Bend - Casino, an IHG hotel?
Conveniently located restaurants include Texas Roadhouse, Macri's Italian Kitchen, and Chick-fil-A.
Are there opportunities to exercise at Holiday Inn Express & Suites South Bend - Casino, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at Holiday Inn Express & Suites South Bend - Casino, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites South Bend - Casino, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites South Bend - Casino, an IHG hotel?
Many travellers enjoy visiting St. Patrick Church (5.1 km) and K. C. Derhodes House (5.5 km).
Is Holiday Inn Express & Suites South Bend - Casino, an IHG hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.