Candlewood Suites South Bend Airport, an IHG hotel
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Candlewood Suites South Bend Airport, an IHG hotel
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3.5
#23 of 37 hotels in South Bend
Location
Cleanliness
Service
Value
South Bend Hotel Features Great Location and Deluxe Amenities. Welcome to the Candlewood Suites South Bend Airport, centrally located in South Bend, Indiana. Our extended stay hotel is conveniently located near both I-80 and I-90 and the South Bend Regional Airport (SBN). Leisure travelers enjoy the numerous attractions that are close to our hotel, including the world-renowned University of Notre Dame that is just a short four mile drive. Other local attractions close to the hotel include the South Bend Chocolate Factory-5 mi, the Studebaker National Museum-3 mi, University Park Mall-10 mi, the Potawatomi Zoo-12 mi, and downtown South Bend- 2 mi. Our South Bend hotel's location is ideal for corporate housing. Businesses within five miles of the hotel include South Bend Memorial Hospital, Eaton Corp, FedEx, Honeywell and the U.S. Army Reserve. The South Bend Convention Center is also just a few miles from our hotel in downtown South Bend. Guests lodging in our hotel can enjoy a cozy extended stay. Our hotel's amenities include fully equipped kitchens (including full size refrigerators, microwave, stove top, toaster, coffee maker, dishes and cookware),fitness center, free high-speed wireless Internet access, a 24-hour Candlewood Cupboard convenience store, Lending Locker, complimentary laundry services, gazebo and grill area. On your next visit to South Bend, whether for an extended stay or relocation, discover our great South Bend hotel's deals. We'll welcome you home.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Candlewood Suites South Bend Airport, an IHG hotel
98 reviews
Getting there
Car recommended
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Well above average vs. the typical Candlewood Suites. Seems like a recent build. Great deal for the price. Comfy bed. VERY clean. Pets allowed for very fair pet fee. Full size fridge, stovetop, etc. just a great deal for sure. Gonna make this my new go-to stop on my trips on I-80!
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Date of stay: February 2023Trip type: Travelled solo
Room Tip:Free parking. 7-11 store next door. Liquor store across the street.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I found this Hotel on my IHG app while looking for Hotels in the area. I was in the South Bend area for business and looking for a Hotel close to New Carlyle. The price for a one night was what closed the deal. This is a budget-friendly hotel with large spacious clean rooms. There is no 'breakfast' at the hotel but they have vending machines and many restaurants close by.
I found a nice sized kitchen area, a large desk/work area, a large comfy queen bed, and a large bathroom inside my room. Overall my stay was good, but the rooms could use a touch of modernization. The rooms lack USB ports but they have electrical outlets around the room, so I was able to charge most of my devices. The Wifi connection was strong and I was able to connect through a firewall to my company server to check emails and update my CRM. I did find streaming was okay as well as I went online for Netflix and Amazon Prime and have no buffering issues.
I would have given this property 4 stars but cleanliness was an issue. I found dirty smudges on the entrance door, cup ring stains on the nightstand by the bed and hair in the drain in my shower (yech!!). Aside from that, the bathroom was large and relatively clean with plenty of towels and full shampoo, conditioner and shower gel in the shower.
The Fitness room had enough equipment for a basic workout. It had cardio machines and free weights as well as some other accessories. I got in a good 45-minute workout with weights and the cardio machine and also did some stretching (ROMWOD) on the only supplied exercise mat.
Would I stay here again...yes, as the price is right but cleanliness needs to be improved and I would like to see a touch of modernization with USB and maybe USB-C ports in the work area and the nightstands.
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Date of stay: March 2022
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip:High Floor Rooms are very Quiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you need to be at the airport or need a kitchen, this was a fine place. It's actually near a residential neighborhood as well as the airport, so there's a place to go go for a walk. Candlewood Suites are generally well-stocked in the kitchen, but I did have to double check for missing plates and the dishwasher's detergent dispenser was missing its cover. We had a comfortable say.
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Date of stay: July 2020
Room Tip:Double check to make sure your room has what you need in the kitchen.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We checked in to our room which seemed alright, a little outdate, but tolerable. I asked for extra towels and was told there was a one towel limit per person per room, so three towels was just too much to ask for. We fell asleep around midnight and were woken around 4am to what sounded like construction going on above our heads for the next FOUR hours. If that wasn't enough, I noticed a bit on my arm, followed by another and another... There ended up being bites all over me! I immediately contacted the front desk who were no help and customer service who told me there was nothing they could do, but file a claim and wait for someone to call me. We ended up going to a different hotel. I still haven't even received an apology let alone any sort of reimbursement or compensation from this disastrous experience. I do not recommend this place at all!
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Date of stay: December 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Spent 14 hours traveling only to arrive at check-in without a room. Apparently the cleaning staff went home (it was 4:30pm when we arrived for a 3pm check in). The girl at the front desk was very nice but was put in a terrible position as their cleaning staff left her with ZERO clean rooms for her arrivals that night. She tried finding us another room that the cleaning staff said was “cleaned” and none of them were cleaned and ready for guests. Tried to get ahold of the property manager and she left early for the day and “does not take calls with hotel guests”. Spent the next three hours trying to find another hotel. Terribly run- no business sense whatsoever in the hospitality industry.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arrive around noon, hoping a room is ready. Woman at the desk’s computer takes forever, and eventually assigns me a room on the third floor. I arrive, and the door is cracked open, not a good sign. I open it a bit, and the room is clearly not cleaned! Back down the elevator I go (it’s only a single elevator, so there is a wait) and inform the front desk. Again I wait and wait, and even the manager gets involved, while yelling at people. Eventually I get my clean room after at least 30 minutes.
On the way, I noticed an old faded sign for a pool. Perhaps there was one at some point, but no longer.
The room itself is typical Candlewood style, and that’s why this isn’t a one star review. I actually slept decently that night. Water pressure in the shower is terrible, even more than usual.
I check out, and that went OK, except I never received welcome points. It turns out because I paid in points (a free night), they don’t issue 500 upon arrival. I have travelled to many IHG properties, and every single one of them gave me the welcome bonus, whether I paid in points or the full rate. I’m a Spire Elite member, and spend a fair amount of time traveling for pleasure (check out how many reviews I write), and you would think giving out a measly 500 points would be no problem.
The GM did email me after the fact, and it was the standard “sorry for the inconvenience, we hope you give us another chance” template. He didn’t even attempt to address my concerns. This place clearly needs new management and perhaps ownership before I would even consider his offer.
The area between the hotel and downtown South Bend is far from good, so keep that in mind if you plan to venture down there.
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Room Tip:Stay at another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bob Strozewski, General Manager at Candlewood Suites South Bend Airport, an IHG hotel
Responded 11 Jul 2021
Dear Keith Thank you for take a time and write a review about your stay, we would like to apologies about inconvenience you had, Our check in time is 3 pm, Since last year we been struggling with staff specially housekeeper, You arrive around 12 pm, 11 am is our check out time. Look like My staff tried best to get you in room at 12 pm, HOtel is renovated in 2019, Pool is not required in candlewood suits anymore, yes we do have faded signs, its been like that 10 years, We are hoping to see you again. thank you
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The hotel was nice enough to cancel my reservation the day before arrival that I had made 2-3 months prior. I had booked with points and when they became over booked, they bumped me. Some friends that I am traveling with booked week of and since they were not using points, they got to keep their reservations. They would not help me book at another location, just told me I would have to call the reservations number. They also told me they would send me an email stating why they canceled my room, but I didn't not receive. Horrible customer service.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had two dogs with me and no one said at anytime there was a charge for them. I was charged 40.00 on my card. I was also bit half a dozen times in my room that evening. Fleas possibly????my dogs are on frontline gold. Not my bugs. When I went to check out in the morning there was no one at front desk to complain too. Not happy
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed a single night at the location for my son's lacrosse tournament that was about 10 minutes away. Felt safe in this location and hotel was very clean inside. Room was prepped nicely and had dishes/silverware stocked. AC worked VERY well. Only knock I have was the service to check in was very slow and took way longer than normal. Pool was also closed due to COVID. Overall, a nice place and is right next to airport for those that need the convenience.
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elevators were out of order, pillow cases were dirty, and for some reason, the power went off in the hotel and its parking lot from 4 am to 7:30 am. The power was out nowhere else. This was an unsafe, unclean, and unpleasant hotel stay. I doubt very much we will stay at a Candlewood again.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Candlewood Suites South Bend Airport, an IHG hotel
Responded 22 Mar 2024
Dear donnahH7247NK, I appreciate you for sharing your review about your recent stay at our Candlewood Suites South Bend Airport while visiting South Bend. It's a pleasure having you as our guest. I am truly sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness of our room and the elevators. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
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There are more places to choose from in the South Bend area.
PRICE RANGE
$195 - $308 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIndianaSouth Bend
NUMBER OF ROOMS
72
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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