DoubleTree by Hilton Trabzon
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DoubleTree by Hilton Trabzon
Barbaros Hayrettin Pasa Sokak No: 43, Akcaabat 61300 Türkiye
Full view
View all photos(249)249
Room & Suite (43)
Dining (19)
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Avg. $128 /night, 12/7 - 12/8
$184
per night
$156
per night
$128
per night
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4.5
#1 of 11 hotels in AkcaabatLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to DoubleTree by Hilton Hotel Trabzon, set on the Black Sea coast within easy reach of city center, industrial zones and Trabzon Port. The hotel offers direct access to the water and proximity to attractions including Hagia Sophia Mosque, the Atatürk pavilion and Trabzon Museum. Watch football games at Şenol Güneş Stadium or enjoy Turkish coffee and city views at the Boztepe lookout.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Pool with view
Bar / lounge
Kids stay free
Children's television networks
Car hire
Valet parking
Wifi
Sauna
Adult pool
Indoor pool
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Highchairs available
Taxi service
Meeting rooms
Spa
Foot massage
Full body massage
Hammam
Head massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Gift shop
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Telephone
Minibar
Electric kettle
Cable / satellite TV
Complimentary toiletries
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Hair dryer
Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Business
Languages Spoken
English, Arabic, Turkish
Location
Barbaros Hayrettin Pasa Sokak No: 43, Akcaabat 61300 Türkiye
Name/address in local language
Getting there
Trabzon Airport
13.6 km•
See all flights
Car Hire
343 Restaurants
within 10 kilometers
524Reviews6Q+A15Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Detailed Reviews
Hotel's Favourite
I have stayed in a one bedroom suit with sea view at Double Tree by Hilton in Trabzon from 01.Sep to 05.Sep,2024. The hotel was splendid. The behavior of the reception and all the crew was perfect. you can enjoy ultra fast check-in/check-out, unbelievable cleanliness, perfect breakfast and nice view of the hotel.
Hotel also has a nice parking and enjoyable indoor pool with the view of black sea.
Totally the hotels seemed perfect to me and my friends and really of a good value of the price and surely I would reside again in this hotel.
My recommendations for the sake of improvement is also as follows:
1- The room lighting is poor at night.
2- Access to the beach is not from the hotel and is not mentioned to the guests.
3- The hotel is popular as kids friendly but the is no special facility / promotion for the kids.
4- the gym is mostly closed that shall be opened by notification and the pool time schedule needs to be revised.
Finally I thank all the crew and esp. Mr. Erdal and the reception desk.
Hope to see you soon.
Regards,
Sepehr Maleki
Hotel also has a nice parking and enjoyable indoor pool with the view of black sea.
Totally the hotels seemed perfect to me and my friends and really of a good value of the price and surely I would reside again in this hotel.
My recommendations for the sake of improvement is also as follows:
1- The room lighting is poor at night.
2- Access to the beach is not from the hotel and is not mentioned to the guests.
3- The hotel is popular as kids friendly but the is no special facility / promotion for the kids.
4- the gym is mostly closed that shall be opened by notification and the pool time schedule needs to be revised.
Finally I thank all the crew and esp. Mr. Erdal and the reception desk.
Hope to see you soon.
Regards,
Sepehr Maleki
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Date of stay: September 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AWATEF ALİ, Guest Services / Front Office at DoubleTree by Hilton Trabzon
Responded 10 Sept 2024
Dear MALEKI, First of all thank you for choosing DoubleTree by Hilton Trabzon for your stay and leaving a detailed comment on Tripadvisor. From thoughtful touches and friendly service to our hot chocolate chip cookies, we are working as DoubleTree by Hilton Trabzon family to make your stay as comfortable as possible in everything from the beginning. Your satisfaction is very valuable and important to us. Thank you very much for your detailed feedback about your stay experience. We would like to thank you again for choosing our hotel and looking forward to have you again. Sincerely, Filiz ALGÜL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Special thanks to the amazing staff of DoubleTree by Hilton Trabzon for a incredible 5 day stay. They really take every effort to ensure the ideal customer experience.
From check in to check out, everything was managed perfectly. The management has taken great pains & efforts to ensure optimum comfort for their guests.
House keeping facilities are excellent. Rooms are spacious & comfortable. There is a excellent well kept public beach around 200 meters from the hotel entrance. The Black Sea view from such proximity is a sight to behold.
Breakfast buffet had excellent & varied choices, dinner was fantastic too.
Hotel is located a short drive from the Trabzon airport, major tourist locations are easily accessible too as are the souqs & city square. Special thanks to Ms Neslihan for her extra efforts ensuring a great dining experience.
From check in to check out, everything was managed perfectly. The management has taken great pains & efforts to ensure optimum comfort for their guests.
House keeping facilities are excellent. Rooms are spacious & comfortable. There is a excellent well kept public beach around 200 meters from the hotel entrance. The Black Sea view from such proximity is a sight to behold.
Breakfast buffet had excellent & varied choices, dinner was fantastic too.
Hotel is located a short drive from the Trabzon airport, major tourist locations are easily accessible too as are the souqs & city square. Special thanks to Ms Neslihan for her extra efforts ensuring a great dining experience.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozge Gokdeniz, Guest Services / Front Office at DoubleTree by Hilton Trabzon
Responded 2 Sept 2022
Dear Samiulla Bandarkar First of all thank you for choosing DoubleTree by Hilton Trabzon for your stay and leaving a detailed comment on Tripadvisor. From thoughtful touches and friendly service to our hot chocolate chip cookies, we are working as DoubleTree by Hilton Trabzon family to make your stay as comfortable as possible in everything from the beginning. Cleaning and hygiene is one of our most important services. Your satisfaction is very valuable and important to us. Thank you very much for your detailed feedback. We would like to thank you again for choosing our hotel for your stay and looking forward to your stay again. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ms. Filiz, left an indelible impression on us. Her unwavering commitment to service and unwavering professionalism made her the highlight of our entire stay. Ms. Filiz went above and beyond to assist us in every possible way, consistently exceeding our expectations. Her warm demeanor and genuine care for our well-being made us feel welcome and valued throughout our time at the hotel. Whether it was providing insightful recommendations for local attractions or ensuring our accommodations were nothing short of perfect, Ms. Filiz displayed an unparalleled level of attentiveness and dedication. Her attention to detail was remarkable, and her ability to anticipate our needs truly made our experience extraordinary. We are grateful for Ms. Filiz’s exceptional service and unwavering professionalism, which undoubtedly contributed to making our stay an unforgettable one. She is a shining example of the hospitality industry at its finest, and we commend her for her outstanding contributions to the hotel’s success.
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Date of stay: June 2023Trip type: Travelled with friends
Room Tip: Book a private car
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AWATEF ALİ, Müşteri Hizmetleri / Ön Büro at DoubleTree by Hilton Trabzon
Responded 30 Jun 2023
Dear Guest, Thank you very much for taking the time to share your feedback in regards to your recent stay at DoubleTree by Hilton Trabzon We are delighted that you enjoyed the overall experience at our hotel. Many thanks for your encouraging words which we are going to share with the team and hope to see you again soon. Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like to thank the translator Awatef so much for her help. She is perfect and her smile is the key of every heart. She was all the time abailable for our requests and everyone in the hotel likes her. I would like to give her points 10. Thank you so much. And thanks for the hotel for their facilities.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozge Gokdeniz, Guest Services / Front Office at DoubleTree by Hilton Trabzon
Responded 17 Aug 2022
Dear Guest First of all, thank you for choosing DoubleTree by Hilton Trabzon for your stay and leaving a comment on Tripadvisor. From thoughtful touches and friendly service to our hot chocolate chip cookies, we are working as DoubleTree by Hilton Trabzon family to make your stay as comfortable as possible in everything from the beginning Thank you for your valuable comments for Awatef. It's motivating us to giving perfect service to all of our guests We would like to thank you again for choosing our hotel for your stay and we wish to welcome you and your guests at our hotel as soon as possible. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bathtub drain did not work in 2 or if 3 rooms we had to shift between.
Staff entered into our room without permission and though I had placed the "Do not disturb" sign and told the shift supervisor that the issue will be delayed until we returned from dinner.
My wife ordered an omlet and a large playoff piece was in it, lucky she not it before swallowing it.
After all of this, the hotel's manager refused to talk to me and acted very unprofessional.
2 people out of the entire staff were kind and professional, Mr. Erdal at the front desk, and Ms. Awatef the guest relations supervisor.
Staff entered into our room without permission and though I had placed the "Do not disturb" sign and told the shift supervisor that the issue will be delayed until we returned from dinner.
My wife ordered an omlet and a large playoff piece was in it, lucky she not it before swallowing it.
After all of this, the hotel's manager refused to talk to me and acted very unprofessional.
2 people out of the entire staff were kind and professional, Mr. Erdal at the front desk, and Ms. Awatef the guest relations supervisor.
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Date of stay: May 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AWATEF ALİ, Guest Services / Front Office at DoubleTree by Hilton Trabzon
Responded 1 Jun 2024
Dear RAGAB,, First of all thank you for choosing DoubleTree by Hilton Trabzon for your stay and leaving a detailed comment on Tripadvisor. We sincerely apologize for the inconveniences you've experienced during your stay. Rest assured that we are taking your feedback seriously and investigate each issue thoroughly to prevent any recurrence in the future. Regarding the room maintenance and the foreign object found in your meal, please accept our deepest apologies. We are implementing measure to ensure such incidents do not happen again. We understand our general manager's scheduling may be challenging but he has made every effort to adress your concerns directly. Your satisfaction is very valuable and important to us. Thank you very much for your detailed feedback about your stay experience. We would like to thank you again for choosing our hotel and looking forward to have you again. Sincerely, Filiz ALGÜL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
First of all, the location is perfect and you are greeted with a warm welcome the moment you step into the hotel.
I was really impressed by the cleanliness and comfort of the room. The rooms are large, spacious and have a modern design. Every detail has been considered, everything you need for your comfort is available in your room.
I was very impressed by the delicious food prepared by the chef. Each meal was a different feast of taste. Additionally, the friendliness and helpfulness of the hotel staff made the experience even more special.
And now, I would like to move on to Ms. Awatef and Ms. Filiz, who deserve a special thanks. Their hospitality and attention were truly admirable. They responded promptly to our every request and did their best to make our stay even more special.
I definitely want to visit again. I can wholeheartedly recommend this hotel to anyone who wants to enjoy their time. Thanks for a great experience!
I was really impressed by the cleanliness and comfort of the room. The rooms are large, spacious and have a modern design. Every detail has been considered, everything you need for your comfort is available in your room.
I was very impressed by the delicious food prepared by the chef. Each meal was a different feast of taste. Additionally, the friendliness and helpfulness of the hotel staff made the experience even more special.
And now, I would like to move on to Ms. Awatef and Ms. Filiz, who deserve a special thanks. Their hospitality and attention were truly admirable. They responded promptly to our every request and did their best to make our stay even more special.
I definitely want to visit again. I can wholeheartedly recommend this hotel to anyone who wants to enjoy their time. Thanks for a great experience!
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a meeting of 50 people with a coffee break in the meeting room of the Hilton. We also stayed at the hotel. Everything was great. Everything was clean, delicious and as it should be. We were helped with everything needed for the meeting, such as a projector, microphone, etc. The view was great. Especially thanks to Ms. Çağla, who took care of our entire organization and ensured that everything was complete!
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very comfortable hotel, great amenities, they have a swimming pool which is heated to about 26-28 degrees, and a steam room, sauna and hamaam which was great for the cold weather, at night we could come and relax here.
The highlight though was Filiz, who is the Head of Customer relations/concierge. We needed help to prepare an itinerary for the trip, and she went out of her way to ensure that we obtained the best trip. We only had 2 days so she looked at our tour offering and amended it so we can see Sumela Monastery which itself was a separate trip. She then called our tour operator and arranged everything, she also called in another operator to ensure that we got the best deal possible, this showed true care for us as guests, and nothing was too difficult for her. She spoke excellent English as well which helped with the communication barrier. it is for this reason I would highly recommend this hotel to anyone travelling to Trabzon.
I gave four stars because I believed as a Diamond member I could have been upgraded to something better than a Queen room, and the hotel seemed to be at low occupancy, this was a disappointment for me, but its fine, the amenities and the excellent service by Filiz made up for it.
Overall, a great stay and I would highly recommend the hotel to anyone staying in the area
The highlight though was Filiz, who is the Head of Customer relations/concierge. We needed help to prepare an itinerary for the trip, and she went out of her way to ensure that we obtained the best trip. We only had 2 days so she looked at our tour offering and amended it so we can see Sumela Monastery which itself was a separate trip. She then called our tour operator and arranged everything, she also called in another operator to ensure that we got the best deal possible, this showed true care for us as guests, and nothing was too difficult for her. She spoke excellent English as well which helped with the communication barrier. it is for this reason I would highly recommend this hotel to anyone travelling to Trabzon.
I gave four stars because I believed as a Diamond member I could have been upgraded to something better than a Queen room, and the hotel seemed to be at low occupancy, this was a disappointment for me, but its fine, the amenities and the excellent service by Filiz made up for it.
Overall, a great stay and I would highly recommend the hotel to anyone staying in the area
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Date of stay: October 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AWATEF ALİ, Guest Services / Front Office at DoubleTree by Hilton Trabzon
Responded 21 Oct 2024
Dear GANI, First of all thank you for choosing DoubleTree by Hilton Trabzon for your stay and leaving a detailed comment on Tripadvisor. We are very pleased to hear that you were satisfied with our guest relations service. Unfortunately, we did not have availability for your preferred room type during your check-in, so we provided you with a room that has a sea view to assist you. Please know that we did our best to offer you the highest standard room available. We would be happy to welcome you back in a better room standard in the future. Your satisfaction is very valuable and important to us. Thank you very much for your detailed feedback about your stay experience. We would like to thank you again for choosing our hotel and looking forward to have you again. Sincerely, Filiz ALGÜL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sea view rooms. An excellent breakfast, a wonderful and very friendly service and especially the mihlama prepared and served by Mr. Hamza was a taste we will never forget in our lives. We would like to express our great gratitude to Mr. Hamza and the entire team.
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The moment you enter the hotel, you’ll see warm welcome and laughter. With seafront fishing refuges and fishing engine sounds, a great view accompanies your stay. The restaurant''s staff and manager serve amazing flavors. Restaurant manager Mr. Hakan and chef Mr. Erol thank you waitstaffers very caring. Thank you very much for receiving Cemal and Erdal at the front desk
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Automatically translated
Date of stay: August 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear MR Sajicell, We wish you have a great day! There is a beach with sun loungers 2 minutes walking distance from our hotel. There is no lifeguard in there and we do not have price list about beach. Regards,
No gardens there and its surrounded by industry shops , not recommended
Merhabalar, elbette kapalı havuza dışarıdan gelebilirsiniz. Havuzumuz deniz manzaralıdır , spa ücreti konusu hakkında detaylı bilgi almak için lütfen 0462 455 00 00 telefonu arayınız.
Saygılarımızla
Eğer araciniz yok ise maliyetli olacaktır. Akçaabat ilçesi girişinde olduğu için şehir merkezine uzak kalıyor. Hatta Of ve Sürmene şehrin rize tarafında olduğu için mesafe dahada artıyor.
"When asking for a taxi - let the reception staff confirm that the taxi has a working air condition system !"Read full review
PRICE RANGE
$113 - $184 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hilton Garden Inn Trabzon
LOCATION
TürkiyeTurkish Black Sea CoastTrabzon ProvinceAkcaabat
NUMBER OF ROOMS
189
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingDOUBLETREE BY HILTON TRABZON | UPDATED 2024 Hotel Reviews & Price Comparison (Akcaabat, Türkiye) - Tripadvisor
Frequently Asked Questions about DoubleTree by Hilton Trabzon
What are some of the property amenities at DoubleTree by Hilton Trabzon?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at DoubleTree by Hilton Trabzon?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Trabzon?
Yes, free parking, street parking, and valet parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Trabzon?
Conveniently located restaurants include Tirvana Restaurant, Burhan Usta Kofte Balik, and Ensar Pide.
Are there opportunities to exercise at DoubleTree by Hilton Trabzon?
Yes, guests have access to an indoor pool, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Trabzon?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at DoubleTree by Hilton Trabzon?
The staff speaks multiple languages, including English, Arabic, and Turkish.
Are there any historical sites close to DoubleTree by Hilton Trabzon?
Many travellers enjoy visiting Atatürk Kosku (7.7 km).
Does DoubleTree by Hilton Trabzon have any great views?
Yes, guests often enjoy the city view available here.
Is DoubleTree by Hilton Trabzon accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.