Hyatt Lodge Oak Brook Chicago
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Hyatt Lodge Oak Brook Chicago

Beautiful Pool
Traveller (398)
This was my dinner from room service. Pretty bland and depressing!
Room & Suite (70)
Dining (20)
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About

4.5
#4 of 8 hotels in Oak Brook
4.5 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Discover a private lakefront retreat in the heart of Oak Brook, at The Hyatt Lodge, located on 88 acres of forest preserve and offers a variety of amenities in an unparalleled natural setting. A rejuvenating spa, health club & fitness center, 70 foot lap indoor pool, indoor and outdoor dining options, and natural stone fireplaces add the perfect touches to our luxury, lakeside lodge setting.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Patio
Highchairs available
Business Centre with Internet Access
Paid public parking on-site
Parking
Wifi
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Outdoor dining area
Special diet menus
Vending machine
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Foot bath
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Picnic area
ATM on site
Umbrella
24-hour front desk
Laundry service
Ironing service
Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Cable / satellite TV
Flatscreen TV
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Lake View
Park View
Languages Spoken
English, Spanish
4.5
4.5 of 5 bubbles1,886 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled by a lake among wooded areas, Hyatt Lodge Oak Brook Chicago offers a serene retreat, highly appreciated by many for its picturesque locale close to shopping and the airport. Guests often laud the lush grounds and variety of amenities, though the pool can get crowded. While the hotel's service and cleanliness generally receive high marks, some visitors have encountered service lapses and room maintenance issues. Despite mixed views on value, the cozy, lodge-like atmosphere is a highlight for travelers seeking tranquility.
Location
Picturesque
Atmosphere
Tranquil
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Relaxing

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1,886Review6Q+A100Room tips
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Detailed Reviews
76nasa wrote a review Sept 2020
Chicago, Illinois
5.0 of 5 bubbles
We had a lovely time with a quiet and calm atmosphere. We particularly enjoyed the balcony where we were able to enjoy the sounds of nature! The Pure Room had an air filtration system that provided an additional comfort. They were very accommodating to our request for an added quiet stay.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Brand, General Manager at Hyatt Lodge Oak Brook Chicago
Responded 20 Oct 2020
Thank you for staying with us and for this amazing review! We are so glad you enjoyed our Wellness Pure Room, many of our guests enjoy this one of a kind amenity. We do hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ORD-TGU wrote a review Sept 2020
Tegucigalpa, Honduras
5.0 of 5 bubbles
I had a previous stay that was great, so decided to come back. Things have changed due to Covid. Biggest changes - no valet, closed sauna, steam, whirlpool, limited food and beverage. Large indoor pool is still open.

But what has stayed the same is great, friendly staff. Beautiful and well maintained property set in the middle of an urban forest. Covid practices set in place and followed (multiple alcohol wipes available in room). Rooms are clean and comfortable, have a mini fridge, but no microwave.

We went for an hour long walk through the different walking paths, along the forest (saw a handful of deer), walked along lake and saw swans and then to the connected oak brook park.

Overall a very comfortable and relaxing stay, great property set in an urban forest, located close to multiple shopping and dining.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Brand, General Manager at Hyatt Lodge Oak Brook Chicago
Responded 20 Oct 2020
Thank you so much for staying with us again, we love our loyal guests! We appreciate the kind words and wanted you to know that we do have more F&B options and hope you will check us out again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
gregh2k wrote a review Feb 2021
Metro Minneapolis-Saint Paul, Minnesota
5.0 of 5 bubbles
We just needed to get away during the covid times and went down to IL. We were able to get all our favorite foods just not very many places open for dine in. The hotel room was nice it had a desk with two chairs that we were able to eat our meals at. The hotel was very clean and everything was very nice. The rooms seem like they have had a recent remodel and everything was done well. All of the people working there were friendly and the hotel was in great condition. They let us park up top in the valet spots because there is no valet for covid. It was nice because the self parking was a little bit away. If you do self park go up the stairs instead of around the whole thing, it will save you time.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Brand, General Manager at Hyatt Lodge Oak Brook Chicago
Responded 17 Feb 2021
Thank you for staying with us and for the amazing review and score! We appreciate the kind words and hope to see you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Travel-am85 wrote a review Nov 2022
1.0 of 5 bubbles
We were staying for a family wedding and from the beginning of our stay to the end the customer service was the worst I’ve experienced in a long time from any hotel chain, including “discount” hotels like Holiday Inn. We called ahead because we were bringing our dog and told thank you for the heads up we will block out a first floor room so it is more convenient and comfortable for you. I was impressed and excited we would be able to walk out our patio to take our dog for walks. However, when we arrived we were assigned a third floor room and when we asked about the first floor we were dismissed and told “every room is dog friendly, you’re fine on the third floor.” Had we not been told we were going to have a first floor room probably would have thought nothing of it. However, our expectations were elevated and because of the dismissive behavior of the staff our expectations were not at all met all, actually felt more like we were a nuisance then a guest. That was the vibe we had the entire visit, the wait staff and especially the female bartender at the wedding had a level of arrogance that I can not believe is tolerated at what should be a mid-to-upper level property. I understand this is not a Westin Resort but the staff could still make it feel like one. The day of the wedding we had to ask numerous times to have the cobwebs cleaned from the windows behind what was going to be the alter and all the furniture to be cleaned from a wedding the night before. No one from grounds or housekeeping ever took care of them and luckily the wedding coordinator took it upon herself to go out in the rain and remove them. Customer service is not difficult, I’ve spent the majority of my career in it, you just need to outperform your customers expectations. It is that simple. Based on my experience, either they don’t understand what their customer expectations are for that particular property, or the staff is poorly trained and managed. Overall, I would not recommend the property to anyone, especially for a wedding, due to the staff attitude and responsiveness, over-promised and under performed service, and lack of attention to detail.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Lodge Oak Brook Chicago
Responded 8 Nov 2022
We are heartbroken that we failed to earn your recommendation. However, we appreciate you letting us know where we fell short, as this will enable us to reflect and improve. Allow us to demonstrate our true caring spirit of hospitality the next time your travels bring you to Oak Brook. Warm Regards, The Hyatt Lodge Team
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Courtney M wrote a review Apr 2021
1.0 of 5 bubbles
What was supposed to be my daughters 9th birthday celebration turned into a mess. We got there in the hypoallergenic room just before 3pm. Saw two ants start crawling near the donuts we bought. I killed them. Told the front desk. They never came up to spray or clean in between the desk and tv stand like I asked. There was food and crumbs and paper bags shoved down there. I thought that would solve it. We got dressed. Went swimming for an hour and a half and came back up to the room (room 331). More ants all over the beds, in our clothing and suit cases and all over the table and tv stand!! They moved our room but the ants traveled with us downstairs to room 218. When we entered this non hypoallergenic room I noticed cake smashed in the carpets, tables were dirty and disgusting. I bagged up all our things and have spent the last couple hours washing our stuff and disinfecting what we could. I had to throw out my luggage as well. I got a full refund but I feel like there should be more because of all this. Not a pleasant experience.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Brand, General Manager at Hyatt Lodge Oak Brook Chicago
Responded 12 Apr 2021
Thank you for staying with us and we are so sorry this occurred during such an important event. This was obviously an oversight of our staff and we have remedied the issue. This is extremely rare and we can guarantee this will not occur again.
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Tosha J wrote a review Mar 2021
Chicago, Illinois
2.0 of 5 bubbles
1. The staff was courteous and the pool is nice. However, there was only one restaurant open with very limited service. Considering this the vending machines were understocked with expired food in them.
2. There was nowhere on the property to get emergency items like a toothbrush or sanitary products. These could be easily stocked in a vending machine.
3. At 12:00 a.m. someone banged very loudly on my door and completely traumatized my 8-year-old daughter. You could hear teenagers running and playing around in the hallway.
4. There were no towels in the pool area despite the fact that hotel was functioning well below capacity.
5. There was no service of the room and not even a plan for collecting trash. Someone should at least be collecting trash and the process for this should be communicated during check in.
6. One cup of coffee was $5.42. Outrageous for a regular cup of coffee.
7. I was charged $50 a night for incidentals. Most hotels only charged $50 total not $50 per night.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2021
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Brand, General Manager at Hyatt Lodge Oak Brook Chicago
Responded 2 Mar 2021
Thank you for staying with us and for your feedback. We are so sorry these things occurred during your stay and we are working diligently on solutions. We are working through the restrictions of the Pandemic and are slowing opening more amenities and services as we deem safe for our guests and our employees. We do hope you will consider staying with us again, please reach out to me directly if there is anything else we can do.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
drcvb wrote a review Feb 2020
tulsa
5.0 of 5 bubbles
This hotel is beautiful sprawling mid-century modern and feels very cozy and comfortable. It is on a large piece of property so you don't have the road noise from a nearby highway or busy street or the rush, rush of the city. They rooms are beautifully updated with a sparkling clean, modern look. We spent a long weekend there for a conference and enjoyed the relaxation of the low-key feel of the place and the city of Oak Brook. We will definitely be back!
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josh wrote a review Nov 2022
Holland, Michigan
2.0 of 5 bubbles
Parking at this property is far away. You have to walked a decent distance to get to the hotel. If you can find parking up front you can turn on your flashers and get your bags to the room but it's a decent hike to your vehicle after that. Valet was only available during the weekend when I was there - I didn't use it.

The bathroom reminded me of living in the dorms in college. There was no separation from the shower and the rest of the bathroom, minus a shower curtain. The entire floor was wet even when being careful not to get water all over. Counter space was tiny and didn't allow for both of us to have our bathroom things on it at the same time. The hot water was terrible, and at times it was barely lukewarm. The sink didn't drain properly, but it wasn't a clog because sometimes it worked just fine, it seemed more like a plumbing issue. One morning there was water coming out of the drain into the sink. The shower head was in some serious need of cleaning - though the rest of the bathroom was cleaned well.

We didn't bring anything up to the staff so I can't say if it could have been better. We didn't feel like dealing with the hassle for the little bit of time we actually spent in the room. The staff was all very friendly, even the housekeepers you'd pass by all said hi and were very friendly and helpful.

Overall, I wouldn't recommend staying at this hotel, unless you have a convention there.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Lodge Oak Brook Chicago
Responded 15 Nov 2022
Dear Uwwjosh, Thank you for taking a moment to leave us your comments. Had we known that your experience was not as you expected, we would have been happy to properly address your concerns right away. In the future, please do not hesitate to let us know of any issues as they arise; we know we have what it takes to impress you, and we would love to welcome you back! Warm Regards, The Hyatt Lodge Team
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Alicia P wrote a review Jan 2021
Chicago, Illinois
4.0 of 5 bubbles
The customer service is amazing. Easy check in and out. Pool is huge but recommend calling down before going. There is a maximum of 40 persons allowed in at a time. Although that sounds like a lot they allow huge party’s in. On the Saturday night I was there, there was a group of 20 that came in and they were not respectful of personal space. Saturday night our temperatures were checked at the pool door (thumbs up). Xavier was the pool Attendant Saturday night he was amazing towels were stacked, he was continuously counting pool guest, and asking if we needed anything. Sunday mornings there are swim lesson that take up 2 lanes. We came down to the pool at 9am thinking it was early and I didn’t need to call We had to wait 45 minutes. So I suggest to always call. Also temperatures weren’t checked and they were out of towels.
We called down for extra towels (Only 2 towels for four guest) and staff brought them right up. The food from the restaurant was great we had pizza, wings and burgers. I will definitely be returning.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Brand, General Manager at Hyatt Lodge Oak Brook Chicago
Responded 27 Jan 2021
Thank you for staying with us and for your feedback! We appreciate the kind words about our team and have ensured they have seen your review. We appreciate the name mention a great deal! It means a lot to the staff and the entire team. We have implemented processes to eliminate the larger pool groups and restrictions have been eased so we may now allow up to 96 guests into our entire pool area. We are excited to safely allow more of our guests into our amazing amenity. We do hope to see you again soon.
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Charly_CH wrote a review Oct 2022
Lausanne, Switzerland
1.0 of 5 bubbles
This well located facility seems out to get your money at minimum effort. Dirty windows all around the facility, non working doors, dark meeting rooms spoil and otherwise nice facility. The gardens are nice but the interstate noise is always present. The food prices extraordinary high. Breakfast is different every day and I had to ask for porridge and “feel lucky to get it” every day. Room cleaning service was refused to me despite my explicit request: “we only clean the rooms every third day”. So why do I stay at a hotel? Perhaps I should sleep in a tent?
Highly disappointing.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Lodge Oak Brook Chicago
Responded 10 Oct 2022
Dear Charly, Thank you for sharing your concerns with us. Please accept our heartfelt apology for a stay that didn't provide the value you anticipated. We also regret any inconvenience caused by our housekeeping policy. Your feedback will aid us as we continue making improvements. It saddens us that this detracted from your enjoyment of our convenient location and attractive property. We appreciate your thoughtful input and wish you safe and pleasant travels. Sincerely, The Hyatt Lodge Management Team
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Kim I asked a question Jul 2022
Evansville11 contributions3 helpful votes
Does your property offer a self-service laundry area??
Answer from 29lkris
1 contribution
I didnt see any.
Darius S asked a question Sept 2021
Chicago, Illinois
What is the incidental fee for check in?
Answer from Karen A
Valparaiso, Indiana18 contributions5 helpful votes
It is in case you charge anything to your room. In most cases it is returned at checkout.
David S asked a question Dec 2019
Do you offer laundry service?
Answer from aandj7
Maidenhead, United Kingdom237 contributions135 helpful votes
Yes
Answer from TwinkleTravler
Manassas, Virginia188 contributions47 helpful votes
Take a cab or Uber - I think it's under $25/ea way.
13ellezee wrote a tip Jun 2024
Oak Brook, Illinois207 contributions77 helpful votes
3.0 of 5 bubbles
"Gorgeous indoor pool."
Read full review
Outofdodge_10 wrote a tip May 2024
Santa Fe, New Mexico1,350 contribution395 helpful votes
3.0 of 5 bubbles
"I think the pool was the best part. The grounds are nice, but there was an issue with drug dealers late-night in a parking lot next door."
Read full review
Airick B wrote a tip May 2024
2 contributions1 helpful vote
5.0 of 5 bubbles
"Don’t just show up without making reservations, big hotel but they stay booked "
Read full review
drillsgtwife wrote a tip Mar 2024
Park Forest, Illinois184 contributions
5.0 of 5 bubbles
"Being on the first floor is not inconvenient here."
Read full review
sunshine A wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"This place has what you need here🧡"
Read full review
Not the right property for you?
There are more places to choose from in the Oak Brook area.
PRICE RANGE
$261 - $428 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the hyatt lodge at mcdonald`s campus hotel oak brook, hyatt at mcdonalds campus, hyatt oak brook, oak brook hyatt
LOCATION
United StatesIllinoisDuPage CountyOak Brook
NUMBER OF ROOMS
218
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HYATT LODGE OAK BROOK CHICAGO - Hotel Reviews & Price Comparison (IL) - Tripadvisor

Frequently Asked Questions about Hyatt Lodge Oak Brook Chicago
Which popular attractions are close to Hyatt Lodge Oak Brook Chicago?
Nearby attractions include Tivoli Theatre (6.8 km), Escape the Room Chicago / Oak Brook (1.7 km), and Galloping Ghost (7.8 km).
What are some of the property amenities at Hyatt Lodge Oak Brook Chicago?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hyatt Lodge Oak Brook Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Lodge Oak Brook Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Lodge Oak Brook Chicago?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Hyatt Lodge Oak Brook Chicago?
Conveniently located restaurants include Antico Posto, Greek Islands Restaurant, and Chama Gaúcha Brazilian Steakhouse - Chicago.
Are there opportunities to exercise at Hyatt Lodge Oak Brook Chicago?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Hyatt Lodge Oak Brook Chicago located near the city centre?
Yes, it is 0.4 km away from the centre of Oak Brook.
Does Hyatt Lodge Oak Brook Chicago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Lodge Oak Brook Chicago?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hyatt Lodge Oak Brook Chicago?
Many travellers enjoy visiting Ben Fuller House (2.5 km), Wilder Mansion (6.6 km), and Oak Brook Polo Club (1.5 km).
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