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Hyatt Regency Chicago
151 East Wacker Drive, Chicago, IL 60601-3709
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Avg. $408 /night, 1/14 - 1/15
$613
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$479
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$344
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About
#64 of 214 hotels in Chicago
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently located in the heart of the downtown Chicago, connected to the Illinois Center and within minutes of the Magnificent Mile, Navy Pier, Millennium Park & Maggie Daley Park.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Canoeing offsite
Children's television networks
Airport transportation
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Snack bar
Patio
Walking tours
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Harbour View
River View
Languages Spoken
English, Spanish
Location
151 East Wacker Drive, Chicago, IL 60601-3709
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Midway Airport
15.6 km•
See all flights
O'Hare Intl Airport
25.8 km•
See all flights
Randolph/Wabash
7 min•Chicago L
Car Hire
154 Restaurants
within 0.5 kilometers
Reviews
4.0
12,190 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Hyatt Regency Chicago garners praise for its modern atmosphere and prime location, making it an ideal spot for guests looking to explore the city by foot. While the hotel's rooms and diverse amenities, including dining options, are appreciated, some guests have called out issues with noise and cleanliness that could mar the experience.
Despite the commendations for attentive service, the value is sometimes questioned due to unexpected fees, such as for parking, which can add to the cost of a stay.
Location
Convenient
Atmosphere
Modern
Rooms
Modern
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Attentive
Amenities
Well-appointed
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Detailed Reviews
We stayed one night here after a business trip outside of Chicago. We enjoyed the views, we ordered food delivered and the delivery service had no trouble finding the room. The river view was very nice, we walked to "the bean" from the hotel and it was only two miles from the SkyDeck. Lyft drivers and Uber driers were consistently in the area and easy to find. The check in process was easy, there was no wait. The bar drinks were great, a little pricey but the options were nearly unlimited. Great drink/cocktail selection and excellent service. We wanted to go to the BIG bar but there was a private event there that evening. But the views from the area were probably really neat.
The hallways, room, elevator etc were all very clean. The bathtub in the room was suitable for one person, but was shallow. We would stay here again because of the wonderful service, atmosphere, and close proximity to Chicago sights. We got breakfast at the downstairs market. There are other restaurants inside too, as well as nice lounge areas to have a drink at. There is also a fitness center. Also I heard nothing from the hallways or streets, very sound proof walls. We slept so good we thought we had overslept for our morning flight when we woke up.
The hallways, room, elevator etc were all very clean. The bathtub in the room was suitable for one person, but was shallow. We would stay here again because of the wonderful service, atmosphere, and close proximity to Chicago sights. We got breakfast at the downstairs market. There are other restaurants inside too, as well as nice lounge areas to have a drink at. There is also a fitness center. Also I heard nothing from the hallways or streets, very sound proof walls. We slept so good we thought we had overslept for our morning flight when we woke up.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is easy to walk to Chicago riverwalk. I like the downstair open restaurant, it is convenient for the hotel guest, they are open throughout the day. I like that my car can park at the adjacent garage to 5pm with the daily rate although i had to check out the hotel at 12pm on the same day. It is easy location for us to come back to use the restroom a few time after we checked out at 12pm and before we leave at 5pm. We rented at the last min and stayed for one night for the concert. The price for the hotel was not cheap. At least our car can parked in the garage until 5pm. We really liked that.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We had a great trip! Hyatt was well prepared for the large volume of crowds that were coming in. Everything ran smoothly from parking to check in to the overnight stay. Every staff member we talked to was very courteous and helpful. They went above and beyond to help. It was like watching a well oiled machine work. The room was spacious and very clean. You can also tell the Hyatt is trying to be more green in their in room products and cleaning procedures. Overall a great stay and cannot wait to return as you are in the heart of shopping and sites.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed at this hotel twice for business in the past 8 weeks. The location is great, as is staff, but what I found very odd is that this hotel, unless apparently booked to capacity, does not offer room service whatsoever. You are left with either eating at the steakhouse on the premises, the bar (if it's open and not booked for a private event) or the third, less expensive restaurant in the lobby (also potentially booked). If, like me, you want to work in your room, you are then at the mercy of GrubHub or some other delivery service. I find it odd that a hotel that caters to business customers (and a Hyatt, for crying out loud) is so deficient in this way.
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Date of stay: February 2020Trip type: Travelled on business
Service
Sleep Quality
Room Tip: West Tower offers views of the river, lake and Navy Pier
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patricia K, Manager at Hyatt Regency Chicago
Responded 10 Feb 2020
Hi stephenmN3142ZX Thank you for taking the time to review our property! While we are in our slower months, it does make sense for us on a hotel level to close our in room dining as an option for our limited amount of guests. I'm so sorry this isn't a great option for you, but I hope this doesn't deter you from staying with us in the future. We have 5 restaurants and bars to choose from including our 24-hr market in the lobby where there are loads of food options both hot and cold. Thank you again for taking the time to respond!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a work trip and as I had to prepare for several presentations. The service was the best! I don’t have a great status with them but they accommodated me the entire way. For example, the morning shift cleaning maid forgot to clean my room. Once i reported it, a maid came up in less than 10 mins and cleaned
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at this hotel on business for three weeks. Dark, dingy and dirty rooms are unpleasant to stay in and do any work in. Rooms cleaned only once every four days. Getting toilet paper or clean towels on a non-service day is nearly impossible. “Signature” restaurant remains closed. No breakfast, no lunch, no dinner. No easy way to meet with clients or customers. You will have to always go somewhere else unless you want to sit on a wobbly bar stool and eat off the five-item bar menu or you can buy stale pre-made sandwiches from the understaffed coffee shop. The location is phenomenal but this property is not ready to work with serious businesspeople. My suggestion, go to they Radisson hotel around the corner. It’s fully open and it’s staff and management are not languishing in the pandemic past like this property.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you are looking for a relaxing getaway, this is not the hotel for you. Minimal restaurant options, although if you are ready for a bit of a walk, you can get to the Illinois Center for fast food options through a connecting tunnel. Room service was not available the week of a state wide conference, which seemed odd and very inconvenient. Be ready to spend money if you eat within the hotel... all restaurants are PRICEY.
The walls are thin, so if you have a rowdy bunch in the room next to you, you may have trouble sleeping, even with posted "quiet hours".
In our hallway, the same three plates were outside of one door for 2.5 days. A few doors down, three knives were on the floor against the wall for duration of our stay! We saw house keeping each morning taking care of the rooms, however, the hallways were not cleaned.
Good location of hotel within the city.
The walls are thin, so if you have a rowdy bunch in the room next to you, you may have trouble sleeping, even with posted "quiet hours".
In our hallway, the same three plates were outside of one door for 2.5 days. A few doors down, three knives were on the floor against the wall for duration of our stay! We saw house keeping each morning taking care of the rooms, however, the hallways were not cleaned.
Good location of hotel within the city.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattRegencyChicago, Manager at Hyatt Regency Chicago
Responded 30 Jan 2020
Crissy H, I'm so sorry to hear about your experience with us. It's not the standard we strive for and most certainly not what we are capable of. If you can please reach out to me directly at hrcemarketing@hyatt.com the next time your travels bring you back to the city, I will personally ensure your stay is exceptional. Thank you for your feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in room 2377 and it sure would be nice to have an additional mirror in the room part. We had three adults in that room and it was a bit difficult getting ready in the morning. The mirror should also be located adjacent to an outlet. Looking forward to next year's conference and to see if this request is fulfilled. Thank you!
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paying for location - service at this Hyatt is below average. There is no fridge in the room and the walls are paper thin. The housekeeping staff asked us multiple times each day when we were leaving and wanted to clean the room while we were still inside
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I’ve stayed at this hotel and always enjoyed it. This time was no excepting. The door men greeted me and took my luggage and brought it up to my room and that was much appreciated. The room was nice. The bed amazingly comfortable. The water pressure in the shower was some of the best I’ve ever experienced. My only complaint this time was i got my room on a 3rd party app and the guy who checked me in even commented on it. Fine. However, my room didn’t have a mini fridge and when i checked in at 1 pm on a Friday i was told all fridges were spoken for the entire weekend. I asked if i could be put on waiting list and was basically told sure but nothing will open up. Fine. However, friends of mine came later and booked through the hotel app and they were given a fridge upon request and one already had one in his room. I’m certain they wouldn’t let me have one over people who booked directly through them. Also, the west tower seems so far away from the main hotel. I took multiple trips to my car with my things because i didn’t want to make a bellman come all the way over there again just to help me. Overall I’d stay here again! The location is great too!
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Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No, but you can get a daypass to the gym next door which has sauna/steam/jacuzzi.
I have no idea. Sorry
Yes I do recall that the service does allow you to receive packages. As long as the weight of the total packages doesn't exceed a maximum weight it is a free service. However,I cannot answer the question about how many days prior to your arrival that the hotel will receive your packages.
I took a taxi recommended by hotel staff. The cost was 50.00.
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"If you are Asian/Chinese, try avoiding the Big Bar or the bar at American Craft when you want to spend the $25 credits. "Read full review
"There is a nice little shopping center directly south of the west tower!!! Lots of convenience stores and restaurants!"Read full review
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PRICE RANGE
$342 - $471 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency chicago hotel chicago, chicago hyatt regency, hyatt chicago
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
2,032
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHYATT REGENCY CHICAGO | UPDATED 2025 Hotel Reviews & Price Comparison (IL) - Tripadvisor
Frequently Asked Questions about Hyatt Regency Chicago
Which popular attractions are close to Hyatt Regency Chicago?
Nearby attractions include Chicago Architecture Center (0.2 km), American Writers Museum (0.3 km), and Jay Pritzker Pavilion (0.5 km).
What are some of the property amenities at Hyatt Regency Chicago?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency Chicago?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hyatt Regency Chicago?
Conveniently located restaurants include Miss Ricky's, Bongiorno's Cucina Italiana & Pizzeria, and Volare.
Are there opportunities to exercise at Hyatt Regency Chicago?
Yes, guests have access to a fitness centre during their stay.
Does Hyatt Regency Chicago have airport transportation?
Yes, Hyatt Regency Chicago offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Chicago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.