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4.5
#58 of 214 hotels in Chicago
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hilton Garden Inn Chicago Central Loop is a located in a historic building in the heart of Chicago financial district and across the street from Willis Tower, home of Chicago Skydeck. After you check in, you will experience our modern guest rooms with Smart TVs to stream your favorite shows, Wi-Fi, Keurig Coffee makers, microwaves, mini-refrigerators, and of course comfortable beds for a great night rest. And when ready head to the fitness center and hop on a bike or treadmill or utilize our weights for a personalized workout. Garden Grille is open for breakfast daily. Our Chicago hotel also offers meeting space when you need to gather. Our hotel is set in the bustle of the Loop neighborhood surrounded by award winning restaurants and theatre. Legendary attractions such as Millennium Park, Chicago Riverwalk and the Shops on State are minutes away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Hilton Garden Inn Chicago Central Loop earns high praise for its pristine rooms that feature modern amenities and comforts, according to happy guests. Many travelers find the hotel's location ideal for exploring nearby attractions and appreciate the attentive and friendly service provided by the staff.
The stylish atmosphere and high ceilings add to the overall satisfaction, while the value for money is well-regarded despite some noting the cost isn't insignificant. Guests consistently commend the hotel's cleanliness, ensuring a comfortable and welcoming stay.
Location
Central
Atmosphere
Stylish
Rooms
Comfortable
Value
Affordable
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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This hotel was very clean, front desk staff was very helpful and friendly! The locations was great. Loved the mattress and the linens. We didn’t use the restaurant so I can’t review it. Parking was in a garage close by. Would stay here when traveling to the city again.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonChicagoLoopGM, Public Relations Manager at Hilton Garden Inn Chicago Central Loop
Responded 11 Nov 2023
It's wonderful to hear about your stay at the Hilton Garden Inn Chicago Central Loop. We're thrilled our team members provided excellent service and that you enjoyed the comfort of our beds and linens. We appreciate the recommendation and can't wait to welcome you back on your next visit to the city!
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Our trip down to Chicago was a special one for my 66th birthday-to be at the start of Route 66 in Chicago. We arrived at Union Station on the train and strolled across the river bridge, past the Willis Tower, and across the street to this new hotel. Drew at the front desk greeted us promptly and gave some free advice on our plans for a Sox game via the “L”, the best pizza places, and a trip across the street up into the Willis Tower Skywalk. Drew was always attentive, interested in our plans and ready to make helpful suggestions if we needed. This hotel is relatively inexpensive, has a bar/coffee shop attached, is very convenient to food places, a short walk to Millennial Park and best of all, close to the Red Line which goes to Guaranteed Rate Field. Our room was on the northwest corner of the hotel facing the Willis Tower, but there really isn’t a bad view as there are no rooms on the first couple of floors. The windows and ceilings were high, the room spacious and the housekeeping immaculate. Coffee/ tea maker in the room is single serving cups and was great especially considering what a cup of coffee costs downtown (e.g. $2.67 at McDonald’s). You get housekeeping service every day without asking if you want it. We didn’t do much with breakfast here as we went to Lou Mitchell’s which is a Route 66 classic (100 years old in 2023) and just a short walk a few blocks west on Jackson Street. Just a few blocks east of the hotel (towards the lake) is the historic end and beginning of Route 66. Other breakfast options include the attached coffee shop which is part of the Hilton Canopy hotel in the same building. Hot coffee, packaged food and drink are available in the lobby 24 hours. Giordano’s Pizza is right across the street and open late. You will not need a car if you stay at this hotel; we walked all over downtown and never were more than 45 minutes away. You can rent bikes across the street near the Willis Tower. The hotel is the right price, spotless, great location and an awesome staff. We loved it!
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip:Go to the Willis Tower first and get “the big picture.”
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reviews+hgichicagoloop@thesocialstation.com, Public Relations Manager at Hilton Garden Inn Chicago Central Loop
Responded 19 Apr 2023
Thanks for the excellent review, davidkQ9686WR! Were delighted your time at Hilton Garden Inn Chicago Central Loop was so outstanding as providing our guests with an excellent experience is very important to us. Its fantastic you appreciated our prime location and cleanliness as well as our efficient housekeeping servicecs, ample amenities and Drew and our friendly staff. Thats what we like to see! We look forward to hosting you again soon for another fantastic experience.
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I visited Chicago for the first time at the beginning of my trip. I searched for a good hotel at a price I can afford in a central location, and which will not be too noisy. I decided to book a room in the Hilton Garden Inn Chicago Central Loop. The room I received was at the hotel's lowest floor (floor 4) and facing Quincy street. the room was huge, though not so comfortably arranged, in my opinion. It was clean. The hotel is expensive, but in the mid range for Chicago downtown, The first evening, I heard a lot of traffic noises, and especially the L-Train, passing on Wells street, a short distance from the hotel. However, later on, the train frequency decreases and it stopped bothering me. Otherwise, the room proved to be quiet. On the first day, housekeeping did not visit my room. I read that some hotels do not send housekeeping to the occupied rooms every day, so on the third day I asked reception when is housekeeping supposed to come. She said that every day and made a note to place my room number on the housekeeping list. From then on, my room was cleaned every day, The hotel doesn't include breakfast in the room's rate. There is a restaurant at the hotel and it is possible to eat there breakfast, but it is a separate charge, The prices of breakfast are pretty high (e.g.: $16 for a continental breakfast), so I chose to get breakfast outside the hotel. There are a number of places you can get something to eat and drink a short walking distance from the hotel. The location is convenient, and you can get to the river or to the lake front by foot. If you want to use public transportation, there is a L-Train station on Quincy and Wells, a mere 3 minute walk from the hotel.
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Date of stay: September 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonChicagoLoopGM, Public Relations Manager at Hilton Garden Inn Chicago Central Loop
Responded 19 Sept 2023
Doron, we appreciate learning about your experience at the Hilton Garden Inn Chicago Central Loop. We're glad to know the spaciousness of your room and our convenient location were beneficial for your trip. Despite the noise from traffic and the train, we're happy you found your room generally quiet. We're sorry to learn about the missed housekeeping visit. We strive to provide dependable and thorough cleaning services. We're glad that after the issue had been discussed, our team members were able to properly care for your room. While we do have a range of breakfast options available at the hotel, we understand the appeal of exploring local eateries, and your feedback will be shared with our team to help us improve future guest experiences. We thank you for taking the time to share your feedback and look forward to your next stay in Chicago with us at the Hilton Garden Inn Chicago Central Loop.
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I checked in just before lunch on Thursday and a friend and I ate lunch in my room and later had coffee and snacks, in an effort to stay as Covid-careful as we possibly could. Also the room has beautiful windows overlooking the street and so it was nice to eat in the room. On Friday we were out and about and when I arrived to the hotel I found that no one dropped off towels or more toilet paper, cleaned, or disposed of any of our trash, which included food. Also the TV did not work. So I went downstairs and requested towels and toilet paper, which I received. The next morning (Saturday) I stopped in to request my room be serviced and the trash be taken out and the television be repaired, and then headed out for the day. So I was surprised when I came back late Saturday to find the food trash from Thursday was still in the room, no towels on the floor were taken, and the television wasn’t fixed. When I went downstairs to ask for these issues to be addressed again, the hotel sent someone from housekeeping with towels, and I answered the door with a mask on and took his towels, but asked that he wear a mask to come into my room. He left and never came back and I learned later that was because he didn’t have access to any masks. Later a very sweet building engineer came and did wear a mask of his own and couldn’t fix the TV on the first attempt but after a little while returned and was able to address the problem. A little later again late Saturday evening, he came back and generously took three days of trash out of my room. He was very kind. The next morning at check out I went and explained the situation to better understand how the hotel would address and compensate for the unsanitary lack of service and lack of functioning television for two days, and the representative said, “You wouldn’t want a free breakfast, would you?” I found this really interesting — after describing a highly problematic and unhealthy situation, she knew her response was insufficient yet that’s what she offered, which to me speaks to a lack of agency among team members to do right by customers. She then offered $100, which I also found offensive, having paid $1500 for a three nights’ stay. Beyond the poor customer service, I wonder if my experience was unusual or if it has become commonplace for Hilton not to dispose of food trash regularly, as this will serve to grow bacteria in rooms, which can be dangerous for future occupants with more vulnerable immune systems.
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is good and the rooms are well maintained.
However, I cannot recommend the hotel for any Hhonors member, because the management seems to be not aware about the modified program in general. No welcome as a Hhonors Diamond member, no upgrade offered and a room chosen to the center area watching against a wall. The food & drink Diamond member incentive has been refused except for breakfast. The new program is not anymore a good reason to be a Hhonors member, but it is very disappointing that this hotel is not taking care about long term hotel visitors. I was not even possible to get a Coke. Maybe it will change, because this hotel just started a few months ago.
The Hilton Palmer Hotel takes much better care about Hhonors member and the location might be also better for some Chicago visitors.
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil DeGuia, General Manager at Hilton Garden Inn Chicago Central Loop
Responded 1 Dec 2021
Hello 16christofd, Thank you for taking the time to review our hotel. I apologize about the experience you had at our property. I assure you that our hotel and our staff is better than you experienced. I look forward to sharing your feedback with our staff as this assists us in making improvements for our future guests. We did just open up, but that is not an excuse for the experience you had with us. We appreciate all of our guests and make every effort to making each of our guests experience a special one. If you have plans to come back to the area, please let me know. I assure you that your next visit with us will be a better one. We look forward to having the opportunity to host you again. If you have any questions, additional comments or concerns, please feel free to reach out to me directly. Take care, Neil DeGuia General Manager neil.deguia@hilton.com 312-989-3961
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The hotel is located across the street from Willis Tower and shares the building with Hilton Canopy. HGI is Lobby to 7th Floor, Canopy is the higher floors. There is limited food in the area for dinner, although there is a restaurant on site. Parking is $45 with in and out privilege. The hotel looks very new.
Check in to the hotel was fine, all the front desk staff extremely helpful. Only time this was questionable was when I requested ice. One person asked if I needed a bag or if I wanted something filled up, and took my cooler to fill it up. One person insisted that I could only get a bag via room service. Another told me to go into the restaurant and fill up my cooler myself.
We had a 2 queen room, only issue we had was one of the beds was really close to the wall and the only way to get into bed was to crawl in from the side or bottom. There was a layer of dust on the headboard in the room. There was a closet area by the door, fridge, microwave, arm chair and desk area with office chair. The bathroom included a shower, sink and dual flush toilet, towels were located in the closet area.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, Public Relations Manager at Hilton Garden Inn Chicago Central Loop
Responded 30 Aug 2022
We appreciate the feedback, asia999. We're happy you had a pleasant stay with us and found our staff to be helpful. However, we're disappointed that your stay with us was less than ideal. We regret that there was confusion regarding where to get ice and that the room size was not to your liking. We will be addressing the dust issue with our housekeeping team in order to remedy this in the future. We look forward to hosting you again soon for a more positive experience.
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Hey guys! This hotel is an A+++ in my book. Rooms are spotless, hallway carpets always looked and smelled as if just cleaned. I had a King-city view room...it was so large i almost felt guilty being in it alone, almost! A little oops upon checkin with the correct room type but Jasmine at the front desk is just precious and the manager was joyfully right on the issue and resolved with 100% satisfaction. The towels and bed inens are great. The mattress may be a little firm for some, but i slept like a baby. This hotel is quiet!! Its directly across from Willis Tower. Still Sears to us old timers! Great area for walking to shops, food places and theaters!! My only deduction was no safe in room, but its a personal preference. Room has keurig, microwave and fridge and space to live in...i will surely be back!
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reviews+hgichicagoloop@thesocialstation.com, Public Relations Manager at Hilton Garden Inn Chicago Central Loop
Responded 11 Apr 2023
Thanks for the great review, terparnell! Its wonderful you enjoyed your stay at Hilton Garden Inn Chicago Central Loop so much! We strive for excellence so were thrilled you appreciated not only our clean rooms and stunning views, but also our comfortable bedding, prime location, quiet atmosphere as well as Jasmine and our friendly staff! Your praise lets us know were doing our job! We cant wait to host you again soon for another amazing experience!
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Will not apply the daily food & beverage credit to snack purchases from the grab N go pantry even though the Hilton website states such purchases qualifies. This is how Hilton a billion dollar company robs their best guests/most frequent customers.
Per Hilton site: With the Hilton Honors Daily F&B Credit, Gold and Diamond members can apply the complimentary credit to any eligible food or beverage purchases billed to their room up to the total daily credit value, any time of day – from a delicious burger via room service to a fresh brewed coffee or snack from the on-property grab-and-go market.
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Date of stay: July 2022
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, Public Relations Manager at Hilton Garden Inn Chicago Central Loop
Responded 6 Aug 2022
We appreciate the feedback, Brian. We're disappointed your time with us was less than ideal. We care deeply about the satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for your feedback. We'll be sure to address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
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I and my family stayed in this hotel during the very very cold January. The location is Perfec and the parking lot is very closed to the hotel which I spit during the cold weather. There is also a very famous Chicago Deep Dish pizza within 1 minute walking distance which my family liked a lot. I will recommend this hotel to any of my friends visiting Chicago.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonChicagoLoopGM, Public Relations Manager at Hilton Garden Inn Chicago Central Loop
Responded 17 Jan 2024
Steve, thank you for sharing your recent experience at the Hilton Garden Inn Chicago Central Loop. Our team members are delighted to know that you appreciated our convenient location, nearby parking, and the close proximity to iconic Chicago cuisine. It's also great to hear that you would recommend our hotel to friends planning to visit Chicago. We look forward to welcoming you and your family again when your travels next bring you back to Chicago.
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Had a great stay and Drew at the front desk was beyond helpful and extremely accommodating. I arrived early in the morning on my first day and though a room wasn’t available he took down my phone number, stored my bags and gave me a breakfast recommendation. About an hour later he called me to let me know a room had opened up and was ready for me. Later in the week, when my plans changed he helped me out again with adjusting my stay. The hotel is centrally located and directly across from the Willis Tower. The rooms are spacious, modern and clean. It’s a very comfortable stay and the staff are professional, courteous and accommodating. Would stay again whether for work or personal.
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reviews+hgichicagoloop@thesocialstation.com, Public Relations Manager at Hilton Garden Inn Chicago Central Loop
Responded 13 Apr 2023
We appreciate the outstanding review, marcb134! Were so glad that you chose to stay at Hilton Garden Inn Chicago Central Loop. Its wonderful to know that Drew had such a positive impact on the quality of your experience. Our staff is dedicated to providing our guests with courteous and attentive service, and were delighted to know that he went above and beyond in this regard. We cant wait to see you again soon so we can share another excellent experience with you soon.
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There are more places to choose from in the Chicago area.
PRICE RANGE
$220 - $445 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
135
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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