The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
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The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
521 North Rush Street, Chicago, IL 60611
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Avg. $526 /night, 1/13 - 1/14
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$376
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About
#3 of 214 hotels in Chicago
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
A Chicago landmark, reimagined. The Gwen, a Luxury Collection Hotel, is a sculptural masterpiece, exuding the vintage glamour of Chicago’s 1930s prime with contemporary elegance, offering on-site activations and celebrations for every season.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
On-demand films
Iron
Laptop safe
Wake-up service / alarm clock
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Value
Business
Languages Spoken
English, Spanish
Location
521 North Rush Street, Chicago, IL 60611
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Midway Airport
15.7 km•
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O'Hare Intl Airport
25.4 km•
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Grand
4 min•Chicago L
Car Hire
297 Restaurants
within 0.5 kilometers
Reviews
5.0
2,216 reviews
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Reviews summary
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The Gwen emerges as a gem on Michigan Avenue in Chicago, with numerous guests commending the hotel's prime location for exploring the city's offerings. Lavish amenities, including a rooftop terrace boasting fire pits and gourmet offerings, receive high marks from travelers. Guests often describe the rooms as spacious sanctuaries, although a few have raised concerns about views and amenities.
While opinions on value show a divide, with some citing high costs, the exceptional service and cleanliness are consistently applauded. The Gwen's vibrant atmosphere, complete with chic decor and fun DJ nights, further enriches the guest experience.
Location
Central
Atmosphere
Chic
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch
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Traveller rating
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Detailed Reviews
Hotel's Favourite
I’ve stayed here around 15 times in last 2 years. I travel to Chicago a lot for work and it’s the only hotel I will try. The staff is amazing. Luigi at registration desk is so sweet, helpful and connected. He provides the best information and always accommodates my needs.
The food is so good and I love getting room service for breakfast. The Gwen burger is so yummy. The rooms are beautifully designed and the mattresses feel like a magic spell potion is on them. I sleep so well. Best location for shopping and restaurants. Easy to stroll around for exploring and getting coffee or lunch.
The food is so good and I love getting room service for breakfast. The Gwen burger is so yummy. The rooms are beautifully designed and the mattresses feel like a magic spell potion is on them. I sleep so well. Best location for shopping and restaurants. Easy to stroll around for exploring and getting coffee or lunch.
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Date of stay: August 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maira Arias, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 14 Oct 2024
Thank you very much for sharing your experience at The Gwen. We are thrilled to hear you had such a great time with us and we truly appreciate the kind remarks. We hope to welcome you back soon! Best, Mary Claire Murphy, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was our family’s first time staying here and we were really impressed with the decor and cleanliness. Andrew checked us in and was very courteous and professional. Andrew acknowledged our Ambassador status and upgraded us to a suite on the 17th which provided some beautiful views of the Magnificent Mile. The room is stunning and very large for a place in Chicago as rooms usually run small. This hotel really cares about all the details and have taken Covid 19 precautions by sanitizing all touch points in the room.
Location is great, two blocks from Chicago River and you literally have tons of restaurant options within a three block perimeter. Trust me, you cannot go wrong.
Location is great, two blocks from Chicago River and you literally have tons of restaurant options within a three block perimeter. Trust me, you cannot go wrong.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Spent 4 nights at the Gwen and was impressed by the level of service provided by staff. Rooms were not serviced due to Covid but our wastebaskets were emptied regularly by leaving them outside the door and towels, soap, sheets or any other necessities were re-supplied after a call to guest services.
Hotel’s location is definitely one of its best selling points as it is centrally located in downtown area, close to tons of restaurants, shops and other activities to keep the average tourist busy. The Riverwalk is a few mins walk from the hotel and is a great way to kill some time on a sunny day. We also ended up taking the 90 min Architecture Cruise which was interesting but smaller kiddos might get bored. If you have small kids the FREE Lincoln Zoo is also a great choice.
We ate alot of good food in the Windy City but would highly recommend Gibson’s Bar & Steakhouse and Manny’ Deli if you only have 24 hours. This is definitely a city that warrants a return visit based on good eats alone.
Would definitely stay at the Gwen in future visits to Chi-Town. Happy Travels.
Hotel’s location is definitely one of its best selling points as it is centrally located in downtown area, close to tons of restaurants, shops and other activities to keep the average tourist busy. The Riverwalk is a few mins walk from the hotel and is a great way to kill some time on a sunny day. We also ended up taking the 90 min Architecture Cruise which was interesting but smaller kiddos might get bored. If you have small kids the FREE Lincoln Zoo is also a great choice.
We ate alot of good food in the Windy City but would highly recommend Gibson’s Bar & Steakhouse and Manny’ Deli if you only have 24 hours. This is definitely a city that warrants a return visit based on good eats alone.
Would definitely stay at the Gwen in future visits to Chi-Town. Happy Travels.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our wedding at The Gwen exceeded all of our expectations!!
My husband and I wanted to have our wedding somewhere in the city with an amazing view and an intimate feel. We found The Gwen and from what we saw online the space looked perfect. We went to see The Gwen Lux Suite and we immediately fell in love!! The suite is on the sixteenth floor and has a beautifully designed indoor space with two bedrooms, three bathrooms, a living room, and a dining area. It also has two stunning terraces that look down Michigan avenue and at night the buildings light up the sky around you. We secured the venue in February of 2020. With all of the changes that have happened since, resulting from COVID19, the staff at The Gwen have went above and beyond to make us feel safe. They implemented many safety meaures, such as; placing sanitizer throughout the hotel, requiring the guests to wear masks in all common ares, and allowing two people max on the elevator at a time.
We had our ceremony and reception on the larger of the two terraces and our cocktail hour was held inside the suite and on the smaller terrace. The staff transformed the space from the ceremony to the reception in less than an hour! My guests were so impressed with how quickly it was done and how amazing it looked! The chef is also extremely talented and the food was amazing! After our initial tasting my husband and I were raving about the food to our friends! They were not disappointed! We have received so many compliments on the food and the professionalism of the staff. The space was also able to accommodate our 45 guests, vendors, and the hotel staff comfortably.
But don't let me stop there!
As a Bride planning a wedding can get very stressful and overwhelming. The reason I am rating my experience an A++ is because of the Director of Catering, Vasso Power! She is amazing! She made everything run so smooth, from the first day of planning until the night of the wedding. She cares about you and your perfect wedding day. She helped me find vendors, she coordinated all of the details on the day of the wedding, she even helped bustle my dress and fix my hair! I had an issue with the décor vendor that I hired two weeks before my wedding that could of resulting in a major catastrophe. I spoke to Vasso and explained what was going on, she was able to recommend and connect me with an amazingly talented florist in hours! The decor and floral was better than I could have imagined and it was all thanks to Vasso's expertise and connections in the wedding industry.
The wedding day/night was so enjoyable and stress-free because of Vasso and the banquet manager, Omero. Together they made sure the day was perfect!
I highly recommend booking your wedding at The Gwen! Not only do you get the most beautiful venue but you get to meet and work with Vasso, Omero, and the rest of the team!!
The only negative remark I have is that the day passed by too quickly! :)
My husband and I wanted to have our wedding somewhere in the city with an amazing view and an intimate feel. We found The Gwen and from what we saw online the space looked perfect. We went to see The Gwen Lux Suite and we immediately fell in love!! The suite is on the sixteenth floor and has a beautifully designed indoor space with two bedrooms, three bathrooms, a living room, and a dining area. It also has two stunning terraces that look down Michigan avenue and at night the buildings light up the sky around you. We secured the venue in February of 2020. With all of the changes that have happened since, resulting from COVID19, the staff at The Gwen have went above and beyond to make us feel safe. They implemented many safety meaures, such as; placing sanitizer throughout the hotel, requiring the guests to wear masks in all common ares, and allowing two people max on the elevator at a time.
We had our ceremony and reception on the larger of the two terraces and our cocktail hour was held inside the suite and on the smaller terrace. The staff transformed the space from the ceremony to the reception in less than an hour! My guests were so impressed with how quickly it was done and how amazing it looked! The chef is also extremely talented and the food was amazing! After our initial tasting my husband and I were raving about the food to our friends! They were not disappointed! We have received so many compliments on the food and the professionalism of the staff. The space was also able to accommodate our 45 guests, vendors, and the hotel staff comfortably.
But don't let me stop there!
As a Bride planning a wedding can get very stressful and overwhelming. The reason I am rating my experience an A++ is because of the Director of Catering, Vasso Power! She is amazing! She made everything run so smooth, from the first day of planning until the night of the wedding. She cares about you and your perfect wedding day. She helped me find vendors, she coordinated all of the details on the day of the wedding, she even helped bustle my dress and fix my hair! I had an issue with the décor vendor that I hired two weeks before my wedding that could of resulting in a major catastrophe. I spoke to Vasso and explained what was going on, she was able to recommend and connect me with an amazingly talented florist in hours! The decor and floral was better than I could have imagined and it was all thanks to Vasso's expertise and connections in the wedding industry.
The wedding day/night was so enjoyable and stress-free because of Vasso and the banquet manager, Omero. Together they made sure the day was perfect!
I highly recommend booking your wedding at The Gwen! Not only do you get the most beautiful venue but you get to meet and work with Vasso, Omero, and the rest of the team!!
The only negative remark I have is that the day passed by too quickly! :)
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Date of stay: September 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a very nice room at the Gwen, it looked recently remodeled. The room was sealed when we entered for COVID precautions and the staff followed all COVID precautions. The room had a nice sized bath with separate shower, tub and toilet area and a large single sink. The bed was comfortable and the room had two chairs, a desk chair and club chair. The blackout curtains were good. I missed not having a coffee pot in the room but free coffee was available in the morning. There were lots of outlets for devices. Breakfast at the hotel was excellent, well prepared and fresh, but the breakfast area could use more staff. There was a lovely outdoor patio off of the lobby. You can enter the hotel from Michigan Avenue through the shopping center until 7pm, otherwise you must use the Rush Street entrance. The valet parking is very pricey at $75 per day but if you are just looking to park your car the $25 per day self parking (no in and out privileges) option across the street on Rush is a very good option. We would stay here again.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Adams, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 28 Apr 2021
Thank you so much for taking the time to share your experience with us! We are so glad you enjoyed your stay! We hope to welcome you back on your next visit to Chicago!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First off, I used to live in Chicago and now live in Los Angeles so when I come back to Chicago I want to hit all my favorite places and the location of the Gwen provides for just that. It’s in the heart of the best City on the planet.
Secondly, we were treated with such professionalism by the Manager Brian Adams. I was meeting the rest of my friends who were set to arrive later and Brian made sure I could have an early check in and even managed making sure all my other friends could get their room keys. We had early flights out and he sent up a coffee maker to our room because we missed their awesome buffet breakfast. Overall when I visit Chicago this hotel will be my one of choice. It’s so convenient, high end (but competitive pricing), great service by management, and attached to the Nordstrom building is key.
Secondly, we were treated with such professionalism by the Manager Brian Adams. I was meeting the rest of my friends who were set to arrive later and Brian made sure I could have an early check in and even managed making sure all my other friends could get their room keys. We had early flights out and he sent up a coffee maker to our room because we missed their awesome buffet breakfast. Overall when I visit Chicago this hotel will be my one of choice. It’s so convenient, high end (but competitive pricing), great service by management, and attached to the Nordstrom building is key.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I planned our intimate wedding for June 2020 over a year ahead of time. Due to Covid we worked with the Gwen to postpone until August 2020. The city of Chicago began reopening mid June and the entire Gwen staff exceeded our expectations throughout the short planning process. Vasso Power was our main contact and stating that she is a superwoman is an understatement! She is the Director of Catering but that title does not due justice. Her experience of weddings helped me plan for things I wasn't even aware of and her constant communication eased the stress of wedding planning because I knew she had things handled.
Flash forward to the day of the wedding, Vasso and the rest of the Gwen staff worked to make the entire day seamless. Weather was a slight issue so communication and plans were outlined early in the day so all options were available and prepared for. Our Captain, Boris, and all servers worked swiftly and efficiently you almost barely knew they were there but they were working tirelessly. My husband and I fell in love with the food when we had our tasting with Vasso and the chef. After the event all of our guests raved about hor d'oeurvres, dinner and sweet table. Definitely A+ for food, drinks and service.
The Gwen did a great job maintaining Covid protocols as well. Staff wore masks and gloves and the building had sanitizer available throughout.
The Gwen gave me the wedding of my dreams and it could not have been possible without their amazing staff and Vasso Power. No matter what your event, I could not recommend The Gwen enough!
Flash forward to the day of the wedding, Vasso and the rest of the Gwen staff worked to make the entire day seamless. Weather was a slight issue so communication and plans were outlined early in the day so all options were available and prepared for. Our Captain, Boris, and all servers worked swiftly and efficiently you almost barely knew they were there but they were working tirelessly. My husband and I fell in love with the food when we had our tasting with Vasso and the chef. After the event all of our guests raved about hor d'oeurvres, dinner and sweet table. Definitely A+ for food, drinks and service.
The Gwen did a great job maintaining Covid protocols as well. Staff wore masks and gloves and the building had sanitizer available throughout.
The Gwen gave me the wedding of my dreams and it could not have been possible without their amazing staff and Vasso Power. No matter what your event, I could not recommend The Gwen enough!
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Date of stay: August 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We loved our stay at The Gwen! Despite the pandemic restrictions (such as the restaurant being closed, no housekeeping during our stay, wearing masks in public areas) we felt welcome and comfortable. Our room was cleaned and sealed before our arrival and all Covid safety protocols were followed.
The location of this hotel is so convenient to holiday shopping and restaurants, and we loved the rooftop bar with fire pits and provided blankets to keep us warm. The staff, including reception, doormen, bartenders and bar wait staff were friendly, helpful, and professional. We parked in a parking ramp across the street and were given discount coupons for parking.
We’ve stayed in several downtown hotels over the years and The Gwen is our favorite.
The location of this hotel is so convenient to holiday shopping and restaurants, and we loved the rooftop bar with fire pits and provided blankets to keep us warm. The staff, including reception, doormen, bartenders and bar wait staff were friendly, helpful, and professional. We parked in a parking ramp across the street and were given discount coupons for parking.
We’ve stayed in several downtown hotels over the years and The Gwen is our favorite.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Adams, Other at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 1 Jan 2021
What an amazing review you were so gracious to share. We're honored to be your getaway hotel here in Chicago and plan to remain your favorite hotel for a long time. We hope to see you back soon. Brian Adams Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros:
LOCATION: You are in the heart of everything. Quick walks to great restaurants, shopping, the River for architecture tours etc and easy driving access to Lake Shore Drive via Illinois.
Clean: the bathroom was spotless and I’m SUPER picky. I still Clorox wiped everything but it wasn’t dusty. There were some fingerprint smudges on the back of the desk chair but everything else for the most part (see laundry in cons) was very clean.
Quick elevators: This may seem odd to mention but many Chicago hotels need to be accessed from a ground floor elevator. Many times these are extremely slow with long lines. The Gwen elevators both from ground floor up and from lobby to your room were extremely quick. If you happen to be on the 11th floor (maybe others too?) you can access the elevators straight to Rush street and if there is a meeting you can go straight up to that floor and bypass the elevator switch.
Free coffee: 6am-11am!! This is important to us! The coffee was well brewed and they had everything you needed to make your perfect cup. Only problem is that it seemed they weren’t monitoring this too closely as one morning the coffee was out (they made an easy quick switch to fresh pot) and another there was no more creamer. They were attentive and quickly replaced it though.
Lobby restaurant breakfast: It was delicious and surprisingly the cheapest meal we had the whole trip! Our girls’ kids breakfast portions were huge and we all left with happy, full bellies. Servers were kind and attentive.
Quick service: We needed extra linens/towels and used the “chat with us” option through the Bonvoy app. They responded promptly and sent us what we needed within 5–10 minutes.
Parking: There is a garage right across the street and you can get validation tickets from the front desk so overnight is $30. That’s extremely reasonable! Just make sure you pay at the kiosks in the garage lobby before exiting.
CONS:
Laundry: We had a few pillowcases with stains and had to remove a few towels for similar reasons. One washcloth had a few of someone’s fake lashes still attached! Yikes. Whoever is doing the laundry should toss these or perhaps housekeeping especially with linens should try to keep a closer eye out before using those to make beds.
Towels: These were NOT what I’d expect from a luxury hotel. All the towels seemed to be different and majority were not plush and soft. After the first shower I was drying my daughter and she complained the towel was scratching her. 😕
No stay is ever perfect, but overall this was a nice stay. The beds were comfortable and this was definitely the quietest Chicago hotel I’ve ever stayed. There was very minimum city road noise and probably for the first time I did not awake once in the middle of the night from the sound of sirens! I’d definitely consider staying again next time.
LOCATION: You are in the heart of everything. Quick walks to great restaurants, shopping, the River for architecture tours etc and easy driving access to Lake Shore Drive via Illinois.
Clean: the bathroom was spotless and I’m SUPER picky. I still Clorox wiped everything but it wasn’t dusty. There were some fingerprint smudges on the back of the desk chair but everything else for the most part (see laundry in cons) was very clean.
Quick elevators: This may seem odd to mention but many Chicago hotels need to be accessed from a ground floor elevator. Many times these are extremely slow with long lines. The Gwen elevators both from ground floor up and from lobby to your room were extremely quick. If you happen to be on the 11th floor (maybe others too?) you can access the elevators straight to Rush street and if there is a meeting you can go straight up to that floor and bypass the elevator switch.
Free coffee: 6am-11am!! This is important to us! The coffee was well brewed and they had everything you needed to make your perfect cup. Only problem is that it seemed they weren’t monitoring this too closely as one morning the coffee was out (they made an easy quick switch to fresh pot) and another there was no more creamer. They were attentive and quickly replaced it though.
Lobby restaurant breakfast: It was delicious and surprisingly the cheapest meal we had the whole trip! Our girls’ kids breakfast portions were huge and we all left with happy, full bellies. Servers were kind and attentive.
Quick service: We needed extra linens/towels and used the “chat with us” option through the Bonvoy app. They responded promptly and sent us what we needed within 5–10 minutes.
Parking: There is a garage right across the street and you can get validation tickets from the front desk so overnight is $30. That’s extremely reasonable! Just make sure you pay at the kiosks in the garage lobby before exiting.
CONS:
Laundry: We had a few pillowcases with stains and had to remove a few towels for similar reasons. One washcloth had a few of someone’s fake lashes still attached! Yikes. Whoever is doing the laundry should toss these or perhaps housekeeping especially with linens should try to keep a closer eye out before using those to make beds.
Towels: These were NOT what I’d expect from a luxury hotel. All the towels seemed to be different and majority were not plush and soft. After the first shower I was drying my daughter and she complained the towel was scratching her. 😕
No stay is ever perfect, but overall this was a nice stay. The beds were comfortable and this was definitely the quietest Chicago hotel I’ve ever stayed. There was very minimum city road noise and probably for the first time I did not awake once in the middle of the night from the sound of sirens! I’d definitely consider staying again next time.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Summerville, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 7 Apr 2022
Thank you very much for sharing your experience at The Gwen. We're thrilled you chose to stay with us and we couldn't be more grateful for all your comments. I'll be sure to share these remarks with the team as valuable feedback. We look forward to welcoming you back hopefully very soon! Warm regards, Brian Adams, Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Checked into the Hotel at around 1:00 pm (Check-in is at 3:00 pm) and they had a king room ready on the 15th floor. The room was quite large for a big city. The bed was super comfortable and the bathroom was perfect with a separate tub and shower as well as the toilet in yet another room. The color palate is done in soft grays, straw yellow, black & off white with accents of brushed gold. It is very soothing to enter forgetting all the chaos outside. Cocktails on the terrace was a nice treat even in November as fire pits and heaters are everywhere. Breakfast was very good quality, hot and quite filling. No coffee makers in the room but you can request a Keurig to be sent up which they did as well as restocked it each day. The Hotel is located between North Rush and Michigan Avenue. The only down side is there is no entrance on the Michigan Avenue side. You can go through the Mall but when returning to the Hotel late at night the mall is closed preventing you from entering on that side. This is minor. After eating in some great restaurants I needed to walk around the block. It was my first time visiting Chicago and this Hotel was the perfect choice for me.
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Date of stay: November 2021
Value
Location
Service
Room Tip: Room 1522 was so quiet that I never heard or saw another person on the floor except the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Adams, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 15 Nov 2021
Thank you so much for sharing the kind words about your experience here at The Gwen! We truly appreciate the feedback and will be sure to share it with our team. We hope to see you back very soon! Warm regards, Brian Adams, Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having just called the hotel with the same question, what I can pass on is that one difference is the view. The latter has city views, whereas if I understood correctly, the former has a view of the building across the street.
The superior king room has them separate, Ive also stayed in the double queen room which only has a shower and no tub.
There's a parking garage right across the street. Hotel cusomers get a discounted rate. I think it was $11 a day.
I believe the orange line station at State & Lake is the closest. If you have luggage it may be a bit of a hike.
…
"I would stay somewhere else - manager and staff don’t seem to be concerned with taking care of customers!"Read full review
"Remember to go top side to get anywhere, there are stairs that go from the entrance level to the elevated street level. "Read full review
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PRICE RANGE
$428 - $698 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
conrad chicago hotel chicago, chicago conrad
FORMERLY KNOWN AS
Conrad Chicago
LOCATION
United StatesIllinoisChicagoCentral / Near North Side / Magnificent Mile
NUMBER OF ROOMS
311
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingTHE GWEN, A LUXURY COLLECTION HOTEL, MICHIGAN AVENUE CHICAGO | UPDATED 2025 Reviews & Price Comparison (IL) - Tripadvisor
Frequently Asked Questions about The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Which popular attractions are close to The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Nearby attractions include The Magnificent Mile (0.4 km), The Escape Game Chicago (0.3 km), and Chicago Architecture Center (0.4 km).
What are some of the property amenities at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
What food & drink options are available at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Conveniently located restaurants include La Grande Boucherie, Olio E Più, and Do-Rite Donuts & Chicken - Streeterville.
Are there opportunities to exercise at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
The staff speaks multiple languages, including English and Spanish.