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JW Marriott Chicago
151 West Adams Street, Chicago, IL 60603
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Avg. $491 /night, 12/7 - 12/8
$1,190
per night
$806
per night
$421
per night
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4.5
#92 of 214 hotels in ChicagoLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at JW Marriott Chicago. Our luxury hotel in downtown Chicago, Illinois, is located at LaSalle & Adams and soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, historic JW Marriott Chicago exudes Burnham's refined style combined with 21st-century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our luxurious hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, JW Marriott Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Bowling offsite
Car hire
Paid public parking nearby
Free wifi in the business centre
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Tennis court offsite
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Manicure
Massage
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Classic
Languages Spoken
English, Spanish, Chinese, Bosnian and 1 more
Location
151 West Adams Street, Chicago, IL 60603
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Midway Airport
14.3 km•
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O'Hare Intl Airport
25.4 km•
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Quincy
2 min•Chicago L
Car Hire
241 Restaurants
within 0.5 kilometers
1,906Reviews22Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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Detailed Reviews
I was here a few weekends ago as part of a wedding party and was a little nervous because of some of the negative reviews on here. Overall, though, this hotel easily surpassed my expectations and I was happy with my stay.
A few days prior to my arrival I received an email asking if I had any special requests. I told them I wanted a king size bed on a higher floor with a view. They responded to me that they would try to honor the request.
On check-in, we got exactly that. A nice king size bed, spacious room, with an outdoor view. Everything about the room was totally comfortable. Bed comfortable, I liked the marble bathroom with toilet separate, and the walk in shower. The walk in shower was especially good as there was a lip on the shower floor that prevented water from spilling out. I've been in too many hotels where there's no lip and water just spills out onto the floor. So this was a detail I appreciated.
It's Covid time so I completely undersand that hotels are stretched. I know that a lot of hotels around the country are not providing housekeeping on a daily basis due to staffing issues. They didnt mention this when we checked in. That said, though it came late, they did clean our room and did a good job of it, so I was happy.
Others have mentioned service quality issues. I did not have that experience. My partner and I noticed quickly that the coffee provided in the room was decaf only. I called the service desk and asked for a few pods of regular coffee and it was quickly brought to our room. So that was nice.
The only issue I had with the room was the towels in the bathroom. They were just thin and not very plush. For a hotel aiming for the quality it's aiming for I'd expect better towels. But this is a minor issue I had.
This hotel's location worked perfectly for my needs as it was close to the wedding event venues. I also use to work in the Willis Tower just nearby so was well aware of the location. This location works if you need to be in the center of the loop or west loop. It's not as good if you are in Chicago for things along the Magnificent Mile or the North side. Just keep that in mind.
Overall, I was happy with my stay at this hotel and would recommend it if you need to be in the loop area.
A few days prior to my arrival I received an email asking if I had any special requests. I told them I wanted a king size bed on a higher floor with a view. They responded to me that they would try to honor the request.
On check-in, we got exactly that. A nice king size bed, spacious room, with an outdoor view. Everything about the room was totally comfortable. Bed comfortable, I liked the marble bathroom with toilet separate, and the walk in shower. The walk in shower was especially good as there was a lip on the shower floor that prevented water from spilling out. I've been in too many hotels where there's no lip and water just spills out onto the floor. So this was a detail I appreciated.
It's Covid time so I completely undersand that hotels are stretched. I know that a lot of hotels around the country are not providing housekeeping on a daily basis due to staffing issues. They didnt mention this when we checked in. That said, though it came late, they did clean our room and did a good job of it, so I was happy.
Others have mentioned service quality issues. I did not have that experience. My partner and I noticed quickly that the coffee provided in the room was decaf only. I called the service desk and asked for a few pods of regular coffee and it was quickly brought to our room. So that was nice.
The only issue I had with the room was the towels in the bathroom. They were just thin and not very plush. For a hotel aiming for the quality it's aiming for I'd expect better towels. But this is a minor issue I had.
This hotel's location worked perfectly for my needs as it was close to the wedding event venues. I also use to work in the Willis Tower just nearby so was well aware of the location. This location works if you need to be in the center of the loop or west loop. It's not as good if you are in Chicago for things along the Magnificent Mile or the North side. Just keep that in mind.
Overall, I was happy with my stay at this hotel and would recommend it if you need to be in the loop area.
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Date of stay: August 2021
Value
Rooms
Service
Room Tip:Â ask for an outdoor facing room. the others face an internal courtyard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 17 Sept 2021
jasoncrh - We are delighted you enjoyed your stay and we could meet all your expectations! Thanks again for joining us. We truly hope to have another chance to welcome you to downtown Chicago!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is attractive, clean and well organized. The room was the same. Nice deep bath tub, efficient, clean, well outfitted room. At over $300 for a Friday night I would have expected more though. Maybe a jetted tub, complimentary beverages, more channels on the TV, a room with a view....something! The shower door could swing in or out. There was about a 1/2-3/4" gap under the door. When I finished with my shower I found a puddle that extended into the hallway. It took several towels and the bath mat to soak it up. That shorted us towels for the morning. Parking was validated at a ramp around the corner. That was worth about $40-50 at cheaper hotels.
We had dinner that night. My wife and I had the same. I don't remember what it was called, but it was a fettuccine type pasta, red sauce, muscles, three large shrimp, one large scallop, two soft drinks, two milk, and one order of chicken strips. They started with 6 small slices of bread. equal to two in most Italian restaurants.The fettuccine meal would have almost fit in one cupped hand. Take the shells off the muscles and definitely would have fit in one hand. The wait staff kept flittering in trying to grab dishes before we finished probably 5-6 times. Dessert wasn't offered. We asked. We had a tiny slice of chocolate cake (mudslide?) with a tiny scoop of ice cream. I guess it wasn't meant for sharing. All of that for over $120 before the tip. I think someone must be pretty full of themselves in thinking THAT food was worth THAT much.
All in all it wasn't an unpleasant stay or meal. Just way over priced
We had dinner that night. My wife and I had the same. I don't remember what it was called, but it was a fettuccine type pasta, red sauce, muscles, three large shrimp, one large scallop, two soft drinks, two milk, and one order of chicken strips. They started with 6 small slices of bread. equal to two in most Italian restaurants.The fettuccine meal would have almost fit in one cupped hand. Take the shells off the muscles and definitely would have fit in one hand. The wait staff kept flittering in trying to grab dishes before we finished probably 5-6 times. Dessert wasn't offered. We asked. We had a tiny slice of chocolate cake (mudslide?) with a tiny scoop of ice cream. I guess it wasn't meant for sharing. All of that for over $120 before the tip. I think someone must be pretty full of themselves in thinking THAT food was worth THAT much.
All in all it wasn't an unpleasant stay or meal. Just way over priced
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 5 Aug 2021
tim k - Thank your for sharing your feedback. We appreciate your time and hope to welcome you back next time you are in Chicago!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Big bold rooms, quiet, clean and close to everything. Booked this hotel to be close to work and was happily rewarded with a great stay. With executive lounge status (it's open, friendly, coffee and fruit, and with great breakfast and evening hors d'oeuvres!), I was really fortunate to receive exceptional hospitality from Katie and Heidi during my first night stay. Katie went out of her way to ensure I had something vegetarian/non dairy to eat when the Lounge was serving really beautiful looking meat options. She even checked to see that the yummy salad she had provided met my needs!
In the morning, my delight was amplified from the service from Elizabeth who also went above and beyond to ensure I was well fed and ready for a big day of meetings. Throughout my stay, staff were cleaning the hotel/lounge to ensure it was safe and masks are required (they will provide a disposable mask, should you need one).
Whatever the JW Marriott is doing to retain these exceptional hospitality staff....Bravo!!! Thanks for an amazing stay and for having an OPEN exec lounge as this is an amenity I truly appreciate when traveling.
Gym is huge and open 5a - 10 p. It was totally empty at 5 am - very clean with water and towels provided. Tons of weights and machines.
In the morning, my delight was amplified from the service from Elizabeth who also went above and beyond to ensure I was well fed and ready for a big day of meetings. Throughout my stay, staff were cleaning the hotel/lounge to ensure it was safe and masks are required (they will provide a disposable mask, should you need one).
Whatever the JW Marriott is doing to retain these exceptional hospitality staff....Bravo!!! Thanks for an amazing stay and for having an OPEN exec lounge as this is an amenity I truly appreciate when traveling.
Gym is huge and open 5a - 10 p. It was totally empty at 5 am - very clean with water and towels provided. Tons of weights and machines.
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Date of stay: September 2021Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 23 Sept 2021
We were so delighted to receive your feedback highlighting so many of our outstanding team members! Thank you again for allowing us to host you in downtown Chicago!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently spent 4 nights at this property during an extended work project. It was very early mornings and long nights, but I came back to a comfortable room. The staff was very helpful but the only issue I experienced was on Saturday when my room was not cleaned. I did enjoy one breakfast and one dinner from room service, which were both decent. I’d stay here for business again due to its proximity to my office, but probably would choose elsewhere when/if traveling for pleasure. I’m sure it will be much nicer after renovations are completed.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Companion22507782234, Manager at JW Marriott Chicago
Responded 8 Feb 2020
Good Evening Adamsfamily520, Thank you for taking the time to provide some feedback. I'm glad you were able to enjoy the stay, and I'm sorry to hear that our housekeeping team was unable to service your room one of those days. We look forward to welcoming you again, and hopefully with your family once our renovations are complete at the end of Spring. Otherwise, please let us know if there is anything else we can do to make sure your next trip to the Windy City is a flawless one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was there for 3 nights for business travel. Check-in was fine but no recognition for platinum elite. There was a problem with my room key on the third night. I tried both key cards and not working so I stopped by at the front desk. The lady was probably having a bad day so was kinda giving me attitude and asked me if I was at the correct floor or the room might be wrong. I told her this is my 3rd night here and I am pretty sure I was trying to get into my room. She gave me a new card to try which was still not working. Called the front desk again and she said she’ll send some facilities person over. Waited over 10 mins no one show up. Had to call again and finally someone come up. When I said I’ve been waiting for about 10 mins, he asked me was it really 10 mins?! No apologies or whatsoever. Plain rude! Turns out the keypad battery was dead which is why no keycard works.
If you’re looking for a place to stay nearby, please do yourself a favor and go to residence inn around the corner, much better rooms with nice service.
If you’re looking for a place to stay nearby, please do yourself a favor and go to residence inn around the corner, much better rooms with nice service.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Companion22507782234, Manager at JW Marriott Chicago
Responded 9 Feb 2020
Good Evening EiEiSan, Thank you for taking the time to provide us with your feedback in regards to your recent stay at the JW Marriott Chicago. I regret to hear that we did not exceed your expectations. Please note that we will be following up with the appropriate hotel teams to ensure that this type of guest experience will not occur in the future. Thank you again for choosing the JW Marriott Chicago. We hope to serve you again in the near future. Warmly,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m a loyal Marriott traveler and have never been so disappointed with a stay. The level of service is like a two star hotel when we paid a premium to stay here being marathon weekend. When we arrived no one was outside to hep us with our luggage, not once was there a bell man to hail a cab either. It’s marathon weekend, we have an infant, and prior to arrival I asked for a late check out so I could finish the race and allow our daughter to have a nap before flying home. At first, the late check out was granted, something they always do for Elite members, then they rescinded it. When I inquired they said I could pay $180 to stay until 6:30 pm, but no they wouldn’t extend a complimentary late check out. Clearly there is room available, they are just trying to pinch more money off their loyal customers. Tonight, the night before the marathon, I asked room service to deliver a bowl, coffee mug and spoon and they told me I had to come downstairs to get it, as they didn’t have someone to bring it up to us. When my husband went down, he was given a plastic bowl and paper cup. For platinum elite members Marriott always provides room upgrades when available. It’s a busy weekend, so I understand that, but the room we were given was garbage. It is dated and has a view of other hotel rooms. I will never stay here again and it really makes me wonder about how JW’s as a brand are managed.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 11 Oct 2021
MHornderman - Thank you for sharing your feedback and allowing us to review your experience further with our team. We were very disappointed to learn of the opportunities you had during your stay. We will be following up accordingly with our leadership team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our recent 4-day stay was excellent in every aspect. The room was immaculate and beautifully appointed, the beds and linens were great quality, and oh my, the extra deep and long soaking tub in our bathroom got a lot of use. We enjoyed the Italian restaurant, Florentine, on the premises so much that we dined there twice and the servers were very welcoming and attentive (say yes please to the generous mimosas at Sunday brunch). The service in the spa was top notch and the massage therapists were superb. The bar in the lobby was a beautiful, friendly and comfortable place to hang out with the relatives that we were in town to visit and a great place for evening snacks and cocktails while playing cards. We thoroughly enjoyed our stay.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip:Â City view room was excellent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarriottChicago, Sr. Executive Assistant at JW Marriott Chicago
Responded 12 Feb 2020
LorraineMontana - We were thrilled to hear how much you enjoyed your stay! We look forward to welcoming you for many more luxurious visits!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed a few days with family in a connected suite. The rooms were updated and had many nice features. Just wish the floors were not carpeted. Everything was clean and beds were great. Lounge breakfast was simple but good but happy hour food goes quickly so we didn’t get to eat. My complaint is that this hotel still uses tiny plastic bottles instead of more eco-friendly refillable shampoo/soap. Not sure why when Marriott has this options in their other hotels.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 16 Jul 2021
cvu79 - Thank you for your feedback and suggestions. We are glad we could host you during this trip and look forward to the opportunity to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had pretty nice staycation for Valentine's Day. This is fairly old style traditional, even classic, luxe hotel in the heart of the Loop, close to Union Station, Financial District, Millennium Park and other "go to places" in downtown. Got early check in, and upgraded to very nice and spacious suite, as Marriott Platinum Member. Service was good throughout. Well, of course a lot of stuff is closed due to COVID, including Lounge. Florentine is pretty spot for breakfast and lunch, but the food options are limited, and somewhat mediocre. The pool experience was downright bad, once again, due to COVID regulations. Even after making required reservation for 1 hour slot, we couldn't enjoy the pool. It wasn't our idea to share the pool with a bunch of very noisy kids, even without COVID. Other than that, absolutely no complaints, and the value was good too. Recommend for both leisure and business travelers, especially if moderately priced.
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I’m surprised by some of the negative reviews here. I just stayed at the hotel for 6 nights visiting from the UK on business. It was a positive experience from first to last. The check in was rapid and friendly. My room (717) was quiet and well appointed with a king size bed and large airy bathroom with a shower and separate bath tub. I had breakfast at Florentine 3 times which was very good. If there is one small criticism it is that the waiters on each occasion were less than friendly and need to provide service with a smile. By contrast, the bartenders were great and mixed a great Manhattan! The hotel is perfectly located for anyone on business in the West Loop business district. I will stay here again gladly.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Spa was still closed when I was there a couple of weeks ago
No it was close
We went to a really fun rooftop bar next to the Art Institute. I can't remember the name but you could see the Art Institute from the roof. It's toward Millennium Park. Perhaps the hotel staff would know the name.
"All 4 sides face taller buildings, corner rooms might offer partial views. Lounge is closed on Fridays and Saturdays at noon."Read full review
"Ask not to be near the ice Machine. The constant banging of the door kept me up and there were no rooms I could change to."Read full review
"You will have a better stay and be treated better if you stay at a lesser class hotel."Read full review
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PRICE RANGE
$402 - $608 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott chicago hotel chicago
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
610
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about JW Marriott Chicago
Which popular attractions are close to JW Marriott Chicago?
Nearby attractions include Skydeck Chicago - Willis Tower (0.3 km), L Stop Tours (0.3 km), and Lyric Opera of Chicago (0.5 km).
What are some of the property amenities at JW Marriott Chicago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Chicago?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to JW Marriott Chicago?
Conveniently located restaurants include The Berghoff Restaurant, Giordano's, and The Village.
Are there opportunities to exercise at JW Marriott Chicago?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is JW Marriott Chicago located near the city centre?
Yes, it is 0.6 km away from the centre of Chicago.
Are any cleaning services offered at JW Marriott Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Chicago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Chicago?
The staff speaks multiple languages, including English, Spanish, Chinese, Polish, and Bosnian.