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US$129
Free cancellation until 10/03/21
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About
#2 of 4 hotels in Greensboro
Location
Cleanliness
Service
Value
Tru by Hilton Greensboro Lake Oconee is located off I-20, minutes from Lake Oconee, close to Downtown Greensboro and Durhamtown Off Road Resort. Enjoy hotel amenities like pet-friendly rooms, free WiFi, free hot breakfast, our outdoor pool, social lobby, fitness center, and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Non-smoking hotel
Parking
Wifi
Outdoor pool
24-hour front desk
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Room features
Air conditioning
Desk
Housekeeping
Telephone
Private bathrooms
Bath / shower
Room types
Non-smoking rooms
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HOTEL CLASS
Location
Full view
29Reviews0Q+A1Room tip
Reviews
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Popular mentions
This hotel was a little disappointing. First night we arrived, front desk associate was very friendly and helpful, didn’t get her name, but she was really very outgoing and helpful. Breakfast was terrible! Website said waffles, and there were signs advertising them but there was not a waffle maker, very poor choices, got there at 9:30 the first morning and they were already clearing food, I was lucky enough to get a muffin. Second morning, we went to breakfast at 8:30, the employee was sitting in a corner booth on her phone, there were no bagels or English muffins out, fork and spoon containers were empty, we had to ask her to refill and she seemed very put out. Employees were parked in the handicap parking spaces closest to entrance, no handicap tags or placards were displayed, I am a handicapped individual and had to park further away and it was pouring rain! I mentioned it to the front desk and she just ignored me. (I know they were employees because I saw one go to her car to get something). We booked for 4 ppl, there were only two towels in the room. Conditioner bottle was completely empty and dirty cups were left in our room. We were also overcharged for our rooms, they did correct that after I showed where I booked at a cheaper price. Most of the staff was very friendly, only a couple were a little unpleasant. We were really hoping this would be a great place to stay as we have family very close and need a convenient place to stay when visiting. I know it is new, we might give it another try, but we were definitely not very impressed on our first visit.…
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Date of stay: January 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Tina M, Other at Tru By Hilton Greensboro Lake Oconee
Responded 22 Jan 2021
kdsorensen, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I do apologize for the lack of family dining opportunities, but we're very pleased to hear your positive feedback regarding our hospitality . We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. Please keep us in mind for your next stay in the area
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Hotel's Favourite
What a great hotel... never tried staying at a Tru Hilton property before this one. The room was so clean, beds were comfortable, and bathroom was perfect. I was so impressed with this property. We will definitely stay at another Tru property in the future.
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Date of stay: June 2020Trip type: Travelled as a couple
Helpful
Response from Tina M, Guest Relations Manager at Tru By Hilton Greensboro Lake Oconee
Responded 14 Jun 2020
Hi CathyP1953, Thank you for letting us know how impressed you were with our services and amenities of Tru By Hilton Greensboro Lake Oconee. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience while staying at our hotel. We are very happy to learn that your stay was so pleasant, and we hope to see you again soon! Thank you very much
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The front desk people are not friendly at all. The hotel is fairly new so it is clean. I like the modern design of the rooms. We stay here sometimes when checking on the construction of our new home. I would give it much higher marks if the employees were friendly.
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Date of stay: September 2020Trip type: Travelled as a couple
Helpful
Response from Tina M, Other at Tru By Hilton Greensboro Lake Oconee
Responded 20 Oct 2020
718tiffanyk, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I regret to hear that you weren't thoroughly impressed with our staff, though it is good to hear that you found the majority of your experience to be satisfactory. I want to assure you that your comments are being taken seriously, passed onto our staff and addressed through continuous improvements to our accommodations. We look forward to serving you again!
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Save your money and time and look elsewhere..After booking hotel for 2 nights we didnt reach till next day due to husband job.Denied our room, service or even a care by the no help front desk associate. She informed us we went in as a no show and charge both nights even though hotel looked completely empty with employees sitting in guest area. Never book with them again. Wanted to charge us for the same night that already paid for. Left and went to another hotel, the site I booked with even called and siad they couldnt believe level of customer slackness..
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Date of stay: October 2020Trip type: Travelled with family
Helpful
Response from Tina M, Other at Tru By Hilton Greensboro Lake Oconee
Responded 12 Oct 2020
Dear Valued Guest, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. While I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.
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We were greeted by Laverne. Excellent customer service!! She is a gem! Second, the room was super clean and beds comfortable. Would not hesitate to stay here again. I never make reviews but thought I’d take the time to do a shout out!
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Date of stay: August 2020Trip type: Travelled with family
Helpful
Response from Tina M, Other at Tru By Hilton Greensboro Lake Oconee
Responded 10 Aug 2020
Hi 394charlar, We are overjoyed to discover the positive impression we made with our service and hospitality. It means so much to us to hear your positive comments regarding our staff hospitality. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort, and convenience have been successful. Your comfort and convenience are our top priorities, and we thank you for letting us know how we have been successful in our efforts to impress you. We value our customers well and we are happy that you stayed with us! Thank you very much.
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PRICE RANGE
US$115 - US$154 (Based on Average Rates for a Standard Room)
LOCATION
United StatesGeorgiaGreensboro
NUMBER OF ROOMS
82
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Claim Your Listing Frequently Asked Questions about Tru By Hilton Greensboro Lake Oconee
Which popular attractions are close to Tru By Hilton Greensboro Lake Oconee?
Nearby attractions include Highgate Estate & Gardens (4.7 km), Old Gaol (4.7 km), and Greensboro Antique Mall (4.6 km).
What are some of the property amenities at Tru By Hilton Greensboro Lake Oconee?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Tru By Hilton Greensboro Lake Oconee?
Guests can enjoy free breakfast during their stay.
Is parking available at Tru By Hilton Greensboro Lake Oconee?
Yes, free parking is available to guests.
What are some restaurants close to Tru By Hilton Greensboro Lake Oconee?
Conveniently located restaurants include The Yesterday Cafe, Ripe Thing Market, and Los Torres Mexican Grille.
Are there opportunities to exercise at Tru By Hilton Greensboro Lake Oconee?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at Tru By Hilton Greensboro Lake Oconee?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Tru By Hilton Greensboro Lake Oconee?
Many travellers enjoy visiting Highgate Estate & Gardens (4.7 km), Old Gaol (4.7 km), and Historic Scull Shoals Mill Village (7.9 km).
Is Tru By Hilton Greensboro Lake Oconee accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.