SpringHill Suites by Marriott West Palm Beach I-95
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SpringHill Suites by Marriott West Palm Beach I-95

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Traveller (90)
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SpringHill Suites West Palm Beach I-95
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About

4.0
#13 of 40 hotels in West Palm Beach
4.3 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.3 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Modern
Quiet
Languages Spoken
English
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Bicycle rental
Kids stay free
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Bar / lounge
Breakfast available
Breakfast buffet
Vending machine
Hiking
Tennis court
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Seating area
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / wardrobe
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Hotel links
Special Offer:Earn points toward free nights.

Location

2437 Metrocentre Boulevard, West Palm Beach, FL 33407-3151
509Reviews5Q+A63Room tips

Reviews
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Detailed Reviews
Ddan7777 wrote a review Sept 2021
Raleigh, North Carolina
3.0 of 5 bubbles
We read the reviews beforehand, but really didn't get a feel for how rundown and tired this hotel really is. The only thing that made it tolerable was that as we asked the staff to fix the many issues we encountered, they reacted positively and tried to make our stay a bit more pleasant. The employees and their supervisors were consistently polite and helpful. Oh, and the location is good, right near the big highway, making it easy to get places.

There were so many things wrong that it is difficult to write this review. We had two rooms. I woke up the first morning I was there to hear through the walls my neighbors talking...... thin walls. The slide-out bed in my room was filthy. The mattress on the queen-size bed was very soft. One of the two computers in the business center did not work at all and the other one had problems printing .pdf files.

They have not resumed hot breakfasts, which is typically a pleasure at Springhill Suites. The brown paper bag breakfast they provided was pretty limited: box of orange juice, muffin, pre-packaged fruit cocktail, granola bar. Geez, they could still do a paper bag and at least put in some yoghurt or a banana. The walls had chipped paint. The microwave did not work and maintenance had to come to replace it. The bathroom faucet did not work properly. And so on...........

We spoke to other people in the lobby area. It wasn't just our bad luck, this is a tired hotel that hasn't been maintained.

Sad, as we are Ambassador level with Marriott and, so, have been to other Springhill Suites which are excellent. As a matter of fact, until this trip we thought of Springhill Suites as very good value for money. The rates we paid at this Springhill Suites were much too high for what we received.
Read more
Date of stay: September 2021
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: top floor is slightly quieter though we really did not hear any highway noise (right next to I-95)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quest58289375925, General Manager at SpringHill Suites by Marriott West Palm Beach I-95
Responded 7 Sept 2021
Thank you for sharing your feedback, Ddan7777. We appreciate your input. It's great that you loved our friendly staff. However, we'll be addressing your concerns about the accommodations with the appropriate members of our team. We look forward to having you back again soon for an even more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Motrya O wrote a review Apr 2024
Falls Church, Virginia
3.0 of 5 bubbles
We had to stay at this hotel last minute due to a snafu with our other lodging arrangements. We stopped by and the folks at the front desk were able to let us check into a room without having made a reservation prior to just showing up. All that was available was a room with two queen beds but beggars can’t be choosers.

Some positives:
Friendly staff
Comfortable beds
Large rooms
Mini fridge and microwave in rooms
Two closets
Free continental breakfast and water throughout the day
Good location, off of 95

Some negatives:
Dated rooms especially the bathrooms
Temperamental shower, from the temperature to water not draining
Louder and more crowded on Saturday nights
Bathroom light doesn’t work unless light in adjacent living room area is on
Dirty walls, especially in sink area
Outdoor screen is ripped so we couldn’t open the window without avoiding bugs in the room
Air conditioning unit blows non-stop even after desired temperature has been reached

We can’t comment on the pool (too cold to swim), the gym, or the laundry. But it’s nice that this hotel has all three! Despite having some negatives, we’d stay here again!
Read more
Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Springhill Suites WPB, Other at SpringHill Suites by Marriott West Palm Beach I-95
Responded 2 May 2024
Dear Motryam, Thank you for sharing your detailed feedback about your recent stay with us. We're glad to hear that our front desk staff could accommodate you last minute and that you found some positives during your stay, such as our friendly staff, comfortable beds, spacious rooms, and convenient amenities like the mini fridge and microwave. However, we apologize for the dated rooms, temperamental shower, and other issues you encountered. Your feedback is invaluable to us, and we'll address these concerns with our team to ensure improvements are made. We're glad to hear that despite the negatives, you would consider staying with us again, and we hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future. Thank you for choosing to stay with us.
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Dane KS wrote a review Sept 2021
Louis Trichardt, South Africa
5.0 of 5 bubbles
Very comfortable beds and rooms were clean. Staff friendly and always ready to help. Happy with my stay. Covid sanitising was efficient. There was always someone wiping down or cleaning. I like the coffee station. The breakfast pack was great
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quest58289375925, General Manager at SpringHill Suites by Marriott West Palm Beach I-95
Responded 13 Sept 2021
Thanks for the wonderful review, Dane! We're thrilled you had such a fantastic stay at SpringHill Suites by Marriott West Palm Beach I-95! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. That's what we like to see! We strive for excellence and your praise lets us know we're doing our job! We look forward to seeing you again soon for another fantastic experience! Have a beautiful day!
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Dee507 wrote a review Sept 2021
+1
1.0 of 5 bubbles
Horrible experience. If I could rate this hotel a 0, I would. First and foremost, please know that this hotel is a franchisee and is not directly owned by Marriott, therefore their quality of service is extremely poor for the following reasons. Upon arrival, both AC air filters were extremely dirty which caused an allergy flare up. After complaining to the front desk, the guy in charge, Steve, offered to change our room. The filters in the new room were fine but then the shower clogged and there were food crumbs behind the tv stand and night stand which means the room was not clean. We had to request for room service everyday because if you stay more than 4 days you have to request it. Due to so many inconveniences, they offered to credit us for one night. Then they advertise breakfast included and all they provide is a brown paper bag with granola bar, fruit cup, small orange juice and blueberry muffin. When we brought it to their attention, Steve stated that due to CDC guidelines they could not provide breakfast and then Gigi (manager) stated that they don't have enough staff to cook the breakfast. The pool was dirty. The last day of our stay, the shower clogged again. Due to so many inconveniences, we called Corporate Marriott to report everything and all they offered us was 5,000 points towards our Marriott membership. The hotel refused to credit us anything else because they felt that one night was sufficient for all the headaches we had been through. My family and I stayed 10 days. So my advice to anyone is if you don't want to go through all these inconveniences don't stay here.
Read more
Date of stay: August 2021
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: Rooms are horrible because they are not clean and cause respiratory problems
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quest58289375925, General Manager at SpringHill Suites by Marriott West Palm Beach I-95
Responded 7 Sept 2021
We appreciate the feedback. We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly and that our customer service was anything less than accommodating for you. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward. Could you provide the details of your reservation (name and dates) along with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible. We do hope you give us another opportunity to share a more positive experience with you soon.
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Jared B wrote a review Jun 2021
Key Largo, Florida
1.0 of 5 bubbles
We stayed the night here for a SCUBA trip in the area. The room and the staff were fantastic. However, even though I was happy with the property, I want it noted that these properties need to either 1, lower their rates since they are not providing the breakfast service advertised or 2, resume the breakfast service back to normal. I am sick of paying for services I am not receiving. Their bag breakfast is not an acceptable offering at full booking price. There is no reason to not start up the breakfast service again. Once the hotel resumes its breakfast service, I will come review this property with 5 stars. Until then, this is the only way to get their attention publicly.
Read more
Date of stay: May 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Curiosity89583 wrote a review Apr 2023
2.0 of 5 bubbles
The only nice thing about this hotel was The coffee, unfortunately the staff didn’t have enough sense to have enough on hand for the hotel guest. The room was dirty and we didn’t once have a hot shower, it was cold or luck warm. They didn’t make our room until we made a fuss and asked them to more then 3 of our nights. We stayed 9 nights and over one week end, the staff didn’t inform us that it would be more then one dollars a night more for the week end. The pool was over crawded because the sister hotel next door ( Hilton ). Pool was not in use so all the patrons came to our pool. Over all completely disappointed and will not be spending our time at the Marriott or the Hilton Hotels. Wast of money and holiday
Read more
Date of stay: March 2023
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amy Panunzio, General Manager at SpringHill Suites by Marriott West Palm Beach I-95
Responded 7 Apr 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
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T M wrote a review Jan 2024
2.0 of 5 bubbles
Nice but we’ll choose another hotel next time we’re in town.
No washcloths in the room and when requested we were initially told that we weren’t entitled to them because our stay was only for two nights. Explaining that we only had two towels was more difficult than it needed to be.
Not important but while I’m here… Please add Fresh fruit to the breakfast bar.
Read more
Date of stay: January 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Springhill Suites WPB, Other at SpringHill Suites by Marriott West Palm Beach I-95
Responded 31 Jan 2024
Thank you for sharing your feedback with us. We appreciate your stay and regret any inconvenience you experienced. We apologize for the misunderstanding regarding the washcloths and the inconvenience in obtaining them. Rest assured, we have addressed this issue with our staff to ensure that such miscommunications do not occur in the future. We also value your suggestion about adding fresh fruit to the breakfast bar and will take it into consideration as we continually strive to enhance our guests' experience. We hope you give us another chance in the future to provide you with a more enjoyable stay.
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Russell L wrote a review Oct 2022
Allentown, Pennsylvania
4.0 of 5 bubbles
I stayed here because of reputation, price, comfort, and location in that order. The main issue I had was that the bed was not doo comfortable., it had that dip in the center from overabundance of use and needs to be replaced. One the other hand the room was clean and comfortable. nice tv, couch, bathroom, and mini fridge. Although I didn't use the pool it was clean and looked inviting. I did see some teenage in it and they seemed to like the pool. The breakfast was awesome and a great selection of hot and cold things. You will leave stuffed after breakfast included in the price by the way. Staff was really friendly. The location is about a mile off i95 and it took about 15 minutes to get the "The square" which is a great eatery location and shops", and the beach is another 5 minutes from there. It about 15 min from Mar-a-largo club if that's your thing to drive by and see his mansion. Overall a good stay and
I'd recommend this hotel.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Springhill Suites WPB, Other at SpringHill Suites by Marriott West Palm Beach I-95
Responded 31 Jan 2024
Dear Russell L, We truly appreciate your detailed feedback and are thrilled to hear that our reputation, price, comfort, and location met your expectations. We're glad you found the room clean and comfortable, with amenities like the TV, couch, bathroom, and mini fridge enhancing your stay. While we apologize for the discomfort with the bed, we're pleased to know that the pool and breakfast were highlights of your experience. It's fantastic to hear that our friendly staff and the hotel's proximity to downtown and the beach contributed to a positive overall stay. We are grateful for your recommendation and look forward to welcoming you back for another enjoyable visit.
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gabby1010 wrote a review Mar 2020
Tennessee
5.0 of 5 bubbles
I stopped overnight at this SpringHill
Suites and had a relaxing and comfortable stay.

The room was well appointed and large. Bed and bedding were comfortable and the staff were all polite, friendly and helpful. The breakfast offerings were typical but plentiful, fresh and tasty.

I’d definitely stay here again if traveling through the area.
Read more
Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Curt K wrote a review Feb 2023
New Castle, Delaware
5.0 of 5 bubbles
This was our first visit to West Palm Beach and we stayed at the Springhill Suites by Marriott. The hotel was very nice and the staff were friendly and helpful. They offer a free Continental Breakfast every morning, which was very good with variations of items every day. You could make your own waffles, eat dry cereal or oatmeal, eggs, meats, fruit, pastries and breads. Our room was very comfortable and clean. This was a very nice hotel.
Read more
Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Springhill Suites WPB, Other at SpringHill Suites by Marriott West Palm Beach I-95
Responded 31 Jan 2024
Dear CurtK815, Thank you for choosing Springhill Suites for your first visit to West Palm Beach, and for taking the time to share your positive experience! We're thrilled to hear that you found our hotel to be very nice, and our staff to be friendly and helpful. It's fantastic that you enjoyed our diverse and delicious free Continental Breakfast with its daily variations. We're delighted to know that your room provided a comfortable and clean haven for your stay. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable visit to West Palm Beach.
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Cristina D wrote a tip Nov 2023
1 contribution
1.0 of 5 bubbles
"Book anywhere else "
Read full review
Ddan7777 wrote a tip Sept 2021
Raleigh, North Carolina4,137 contributions487 helpful votes
3.0 of 5 bubbles
"top floor is slightly quieter though we really did not hear any highway noise (right next to I-95)"
Read full review
Dee507 wrote a tip Sept 2021
15 contributions1 helpful vote
1.0 of 5 bubbles
"Rooms are horrible because they are not clean and cause respiratory problems"
Read full review
Tom W wrote a tip Aug 2021
11 contributions1 helpful vote
3.0 of 5 bubbles
"First floor is convenient if you have scuba gear"
Read full review
edwinner25 wrote a tip May 2019
Miami, Florida73 contributions64 helpful votes
5.0 of 5 bubbles
"to close to I95"
Read full review
Not the right property for you?
There are more places to choose from in the West Palm Beach area.
PRICE RANGE
$176 - $243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites marriott west palm beach hotel west palm beach
LOCATION
United StatesFloridaWest Palm Beach
NUMBER OF ROOMS
130
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SPRINGHILL SUITES BY MARRIOTT WEST PALM BEACH I-95 - Now $150 (Was $̶1̶8̶2̶) - UPDATED 2024 Hotel Reviews & Price Comparison (FL) - Tripadvisor

Frequently Asked Questions about SpringHill Suites by Marriott West Palm Beach I-95
Which popular attractions are close to SpringHill Suites by Marriott West Palm Beach I-95?
Nearby attractions include Ace Arcade (0.7 km) and Echo Lake Park (0.9 km).
What are some of the property amenities at SpringHill Suites by Marriott West Palm Beach I-95?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at SpringHill Suites by Marriott West Palm Beach I-95?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at SpringHill Suites by Marriott West Palm Beach I-95?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at SpringHill Suites by Marriott West Palm Beach I-95?
Yes, free parking is available to guests.
What are some restaurants close to SpringHill Suites by Marriott West Palm Beach I-95?
Conveniently located restaurants include Cracker Barrel, Rachel's Steakhouse Palm Beach, and Giorgio's Cafe & Deli.
Are there opportunities to exercise at SpringHill Suites by Marriott West Palm Beach I-95?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at SpringHill Suites by Marriott West Palm Beach I-95?
Yes, dry cleaning and laundry service are offered to guests.
Does SpringHill Suites by Marriott West Palm Beach I-95 offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to SpringHill Suites by Marriott West Palm Beach I-95?
Many travellers enjoy visiting Sea Gull Cottage (7.1 km).
Is SpringHill Suites by Marriott West Palm Beach I-95 accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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