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All reviews highball harvest jw marriott next door lobby lounge spa pool club level kids club lazy river pool turn down service beautiful property pool staff luxury hotel four seasons fitness center self park upon check great pool sea world
We've stayed here a few times, just for one night each time, on/about our Wedding Anniversary.
Last year, it was just after Hurricane Irma and both The Ritz-Carlton and JW Marriott were the worse for wear.
This year, everything seems back to normal. It looks...More
1 Thank FlyBacon
Response from Jenny P, Manager at The Ritz-Carlton Orlando, Grande LakesResponded 3 days ago
Dear FlyBacon, We love having guests return to stay with us again and again. This tells us that we are doing something right. We are happy to know you noticed our improvements from previous visits and appreciate our efforts to provide the luxury experience you...More
My car had less than 2,000 miles on it and I used the Valet service. When I picked up my car the valet escorted me from behind the car. When I got home I notice my front bumper was all smashed in. Tried to work...More
Response from Jenny P, Manager at The Ritz-Carlton Orlando, Grande LakesResponded 1 week ago
Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please contact me at the hotel directly so we can look into this matter further.
Over the last 15 years, I have stayed at this hotel 5 or 6 times with varying degrees of satisfaction. This hotel has undergone some much needed common area updates and over all this was by far the best experience I have had at this...More
Response from Jenny P, Manager at The Ritz-Carlton Orlando, Grande LakesResponded 2 weeks ago
Dear JFSD, thank you so much for being such a loyal guest to The Ritz-Carlton Orlando, Grande Lakes and for sharing your thoughtful feedback with us. It was our pleasure welcoming you back and pleased we could provide you with an exceptional experience and that...More
Stunning grounds, very friendly and engaged staff, and the easiest and quickest check in I have ever experienced. The room was fine, the bed a little soft but comfortable, plenty of closet space, large bathroom, and everything was sparkling clean. The air conditioning was at...More
Thank Ken A
Response from Jenny P, Hotel Manager at The Ritz-Carlton Orlando, Grande LakesResponded 2 weeks ago
Dear Ken A,
Thank you for your review of our hotel. We are pleased you enjoyed the inspired and personalized service for the majority of your visit, and we appreciate your feedback as it helps us improve our guest services. We apologize for the inconvenience...More
We have stayed in this luxury hotel a few times now and we are never disappointed!!
Beautiful location, great food, helpful staff and just what you need after a long day at the parks.
The suites are luxury a home from home so much space.More
Response from Jenny P, Manager at The Ritz-Carlton Orlando, Grande LakesResponded 3 weeks ago
It was our pleasure welcoming you to The Ritz-Carlton Orlando, Grande Lakes once again. We are pleased we could provide you with a restful retreat from the parks and that you enjoyed our luxurious accommodations, exquisite dining, and our beautiful location. On behalf...More
The Ritz-Carlton Orlando, Grande Lakes is a 500-acre nature inspired luxury resort in Orlando, Florida located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can …Moreenjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from JWNewYorkCity | Reviewed this property |
The location alone is worth it. It offers some fine dining, spa services. My accommodations were excellent. Here is my advise: call the property directly, ask for a rooms reservation supervisor, tell him or... More
The location alone is worth it. It offers some fine dining, spa services. My accommodations were excellent. Here is my advise: call the property directly, ask for a rooms reservation supervisor, tell him or her what your needs are, special stay, birthday celebration, and you want to make sure that your accommodations are not outdated, but updated. Upon your arrival, if you don’t like what they gave you, simply ask for different accommodations.
Response from Suzy_Shopper | Reviewed this property |
We had the garden view and it was pretty much what you could expect, a garden view. Nothing too exciting but a lot of green and palm trees. It was just OK. But seriously, think about it, how much time do you ever spend... More
We had the garden view and it was pretty much what you could expect, a garden view. Nothing too exciting but a lot of green and palm trees. It was just OK. But seriously, think about it, how much time do you ever spend looking out your balcony? Save the money and have a nice dinner at Blue, the most amazing restaurant in the hotel. That will be memorable. 😀
And no pool view there. You should just be sleeping in your room. Go out and enjoy the grounds, swim in the pool, play golf, enjoy the beautiful Caymans!