AC Hotel Orlando Downtown
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AC Hotel Orlando Downtown

Traveller (93)
View of I 4 and Amway arena
Room & Suite (23)
Sunset view from Sky Lounge
Dining (9)
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Avg. $1,095 /night, 11/8 - 11/9
$1,310
per night
$823
per night
$335
per night

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About

4.5
#176 of 376 hotels in Orlando
4.5 of 5 bubbles
Location
4.4 of 5 bubbles
Rooms
4.1 of 5 bubbles
Value
4.6 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.4 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
AC Hotels by Marriott Orlando Downtown reflect the soul of Downtown Orlando. We offer a unique combination of quality, timeless European design, comfort and true authenticity. It's a whole new way to travel. The AC Brand offers Stylish Hotels for Urban Spirits, a new way to connect to the city.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Business Centre with Internet Access
Meeting rooms
Baggage storage
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Happy hour
Rooftop bar
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Safe
Iron
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.5 of 5 stars
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, Spanish
Hotel links

Location

333 South Garland Avenue, Orlando, FL 32801-3355
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Orlando Intl Airport
15.4 km•
See all flights
Orlando Sanford International Airport
31 km•
See all flights
Church St Station
3 min•Orlando Sunrail
4.5
4.5 of 5 bubbles173 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The AC Hotel Orlando Downtown is celebrated for its prime location, making it a top pick for those attending concerts or exploring downtown attractions. While the Sky Bar and breakfast offerings are commended for their quality, guests have experienced room maintenance issues. The comfortable, modern rooms are tainted by freeway noise for some, and while the hotel generally boasts cleanliness, there have been isolated lapses in room service. Despite mixed reviews on service quality, the overall atmosphere, including the captivating views, is a highlight. However, guests have expressed concerns about the value, pointing to steep parking fees and expensive services.
Location
Convenient
Atmosphere
Charming
Rooms
Modern
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Outstanding

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173Reviews1Q+A32Room tips
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Detailed Reviews
kaymacn wrote a review Apr 2022
Cape Canaveral, Florida
5.0 of 5 bubbles
The AC Hotel Orlando is sleek and modern and clean. Our corner room on the 23rd floor had windows on both walls with cityscape views. We had no difficulty finding the place in the warren of streets that is downtown. The valet greeted us immediately and pleasantly, and provided extra information about the Sky Bar and other services. The front desk clerk was pleasant and helpful and also provided useful information for a seamless check-in. The room has outlets and USB ports galore, good wifi, a mini fridge, and a safe. There is a microwave and ice and water station down the hall. Yes, there is the hum of highway noise, and the train stops here. The hotel is aware of this and provides earplugs for those who can’t tune this out, but what savvy traveler does not travel with her own favorite set of earplugs? The lounge area on the 18th floor has intimate seating areas along with places for you to hang out with a bunch of friends. There are menus for breakfast, lunch, and dinner. (Lunch was delicious). There are both indoor and outdoor seating areas, with fire pits outdoors, and an indoor/outdoor bar. The location is great for the views, sunsets, and for walking to excellent venues for food and music.

Not a big fan of tempered glass pocket doors for bathrooms. And it’s nice to have a courtesy light in a bathroom, which this one does not. Every bathroom should have a hook or two for hanging a towel or robe on. The hotel’s advertising shows bathrobes on a bed, but they acknowledged that they do not have any robes (#supplychain). But again, what savvy traveler does not stash a small lightweight bathrobe in her luggage? Valet parking is pricey but timely and efficient. I have read some complaints about the service here but ours was excellent, even when we decided we liked it so much that we wanted to spontaneously stay an extra day.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katherine Matthews, Guest Services / Front Office at AC Hotel Orlando Downtown
Responded 26 Apr 2022
Thank you so much for taking the time to review your stay with us. We are so glad to hear that you had a great time. We hope to see you again soon!
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LSussi wrote a review Aug 2021
Punta Gorda, Florida
4.0 of 5 bubbles
My husband and I have stayed many times at this location starting with this first week that they were open. We love the close proximity to many restaurants and night life and to our daughter’s apartment downtown. It is very new and is very nicely appointed. One of my only complaints is the bathroom lighting. It is way too bright! It has mirror lighting and also very bright down lighting right above the sink and vanity. They are on a sensor so when you get up in the middle of the night to use the bathroom, you are blinded by the light! It would have been nice if they had designed the lighting with two different level choices. One for the mirror only lighting and one for the spot lights. But, other that that we have been pretty much happy with our many stays there. Although, the lack of any kind of room service or housekeeping service is a real bummer. But unfortunately the lack of housekeeping service seems to be the norm these days. I really miss the days when you could get your room freshened up daily with trash being emptied, getting fresh towels and having the bed made. Blame it on Covid I guess! We have found the food from the restaurant to be very tasty and the sky bar area to be very nice. The staff have always been pretty helpful as well. I’m sure that we will definitely be back again.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AC Hotel Orlando, General Manager at AC Hotel Orlando Downtown
Responded 1 Sept 2021
Thank you for staying with us and providing us with this feedback. We completely understand how the bathroom light could be an inconvenience for some and have items available upon request to stop this from happening. Next time you stay with us just let us know and we can provide you with that solution. We have also heard the feedback from our guests and though not all AC Marriott's will do this, we have started daily housekeeping service. As a select service brand with Marriott, all AC hotels do not have room service however we are always happy to take an order over the phone and have it available at the AC Lounge for pickup. Thank you again, we hope to see you again soon.
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KnightTraveler56 wrote a review Oct 2021
5.0 of 5 bubbles
We found this hotel to be clean and modern. All of the employees were very polite and the rooms were well appointed and comfortable with a great location within walking distance to pretty much all of downtown. We stayed using points so I can’t speak to the value received but we would definitely stay here again in the future. The Sky Bar on the 18th floor was definitely a nice feature.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AC Hotel Orlando, General Manager at AC Hotel Orlando Downtown
Responded 28 Dec 2021
Thank you for staying with us and giving us your feedback. We are so happy to hear that you enjoyed your stay and the bar. We hope to see you again soon!
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sOOth wrote a review May 2022
Hallandale Beach, Florida
5.0 of 5 bubbles
There’s a lot to be said about the first faces you see when you enter a hotel. The people you first interact with can often times either make or break your experience there. When you come in either tired from flying or tired from driving you are anxious to get settled in.

Aside from the friendly and welcoming Valet crew, one of my first interactions was with Omar at the front desk. He welcomed my wife and I to the hotel with a giant smile and proceeded to inquire about how our day was going. We informed him that we parked in the wrong parking garage and he had genuine concern about our issue. He informed us of the typical rates of the parking garage and what parking situation would be best. Needless to say we went with valet since that was the most logical thing to do since we wanted the convenience.

After Omar issued us room keys he decided to offer us 2 drink tickets. We didn’t use them immediately but they definitely came in handy for our brunch day at Skybar. That was kind gesture to extend to us especially after our long drive to the hotel. It was also an incentive to visit the restaurant at some point during our busy weekend.

When we got to the room it was impeccably clean(shoutout to housekeeping) and stocked with plenty of towels and toiletries. The room was also spacious and had a great city view. I made a initial call to the hotel prior to arrival to gain information and also a few calls down to the office after check-in in regards to more items to be sent up. Nicole was the lady who received most of my calls and was very polite and ready to assist me. When the items I requested came up a gentleman from housekeeping dropped them off, he was also very polite and provided me with more than enough items that I needed. During my weekend stay; Eboni also assisted me with information and requests, once again polite and with a smile.

When we reached the skybar on our departure day, we decided to eat brunch there. The views there were amazing and it was a nice day to sit outside. Our server Diana was attentive and full of smiles as well. We then had a chance to order our drinks with the drink tickets that Omar issued us and had some delicious brunch food.

Overall the staff is friendly welcoming and attentive. Your GM should be proud to have these superstars working hard, making this hotel shine. In turn I hope that the staff is recognized for all of this. I could’ve stayed at any other Marriott but AC is one of my favorites because they are always on point. Kudos to everyone in this hotel working through such a tough time in the hospitality world. My whole career has been in hospitality and I understand how much back-breaking work it takes to serve and please guests.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AC Hotel Orlando, General Manager at AC Hotel Orlando Downtown
Responded 16 May 2022
Hi sOOth11, Thank you so much for the great review. As the hotel General Manager, I am beyond proud of the team we have here at the AC Orlando. On top of daily recognition, each time one of our family members is mentioned in a survey or a review, I be sure to personally thank these individuals for going above and beyond to make sure that our guests feel at home. I want to thank you as well for staying with us. Making our guests feel at home is what makes our family excited to come to work each day. We hope to see you again the next time you are in the Orlando area. Bobby Copeland General Manager
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Aykel I wrote a review Jun 2021
Buena Ventura Lakes, Florida
3.0 of 5 bubbles
We visited the bar Sunday night at like 845. We do understand that everything closes at 10o’clock on Sunday. I have brought a lot of people here because the views are unforgettable the service is always impeccable here and the food is always amazing. I don’t know what happened this time but both bartenders on Sunday night were more focused on closing their bar rather than servicing their guest. As I come here at least twice a week I know what to expect from not only the service but the food. The meatballs were completely cold and dry not what I’m used to the state that I Ordered was medium well instead of medium they literally gave me one crouton for my meatballs which I’m not used to. We never got a last call on food or drinks. And as a matter of fact the QR codes that were there were kind of faded we had to keep asking the bartender for a QR code which he seemed pretty annoyed. The girl bartender that was there was Not nice at all. I tried making eye contact with her since the other bartender was busy. One of my guest went to order a flan at 9:45 We were told that the kitchen was already close they never gave us A last call on food and alcohol. The bill was about $57 I only left a $20 bill so that hopefully next time when I come back they know that I tip good and it woould obligate them to give me better service. This is one of my favorite spots in Orlando and this visit was truly disappointing especially since I bring so many people into your establishment,
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip: Make sure to get there before the sunset that’s one of the most beautiful sites in the city
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katherine Matthews, Guest Services / Front Office at AC Hotel Orlando Downtown
Responded 18 Jun 2021
Thank you so much for taking the time to provide your honest feedback. I will make sure to share with our Director of Food and Beverage so we can come up with a plan on actionable measures we can take to ensure this never happens again. We appreciate the compliment about our usual service! We will make sure to print up new QR codes today and address all of your concerns in our team meeting before dinner service starts today. This is certainly not our standard and we appreciate you letting us know so we can improve.
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fitnesstrainer55 wrote a review Aug 2022
Dover, Delaware
1.0 of 5 bubbles
I was on a business trip & have stayed at other AC hotels up North in the Boston area; however, this downtown Orlando location was absolutely terrible from the front desk set-up locations, elevator confusion, clicking noise outside the room, to the cleanliness of the rooms. First off, I had to switch rooms because of hairs in the bathroom, on the floor & in the bed. The wrong name was on the tv screen & the noise from the elevators was way too loud. Got a new room; however, it was still dirty, dusty & mold in the shower & cleanliness obviously did not exist & neither did their Covid-19’s safety cleaning protocol as they advertise. There was also a clicking noise that was heard every 30 min & did not sleep well at all even with the provided ear plugs & sound machine; which should have been a red flag right there. By that time it was too late to switch rooms a second time & could tell a new room would be no different. The only decent thing was the Sky Bar & the food served. The AC Hotel Downtown Orlando was absolutely terrible, & terrible experience & there was nothing new about the hotel as advertised.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Spencer Harry, Guest Services / Front Office at AC Hotel Orlando Downtown
Responded 24 Aug 2022
Good evening, Thank you for getting back to me quickly, I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. All the details you have shared will definitely be passed on to our housekeeping leaders to ensure this is an isolated incident as all of these are truly concerning. As for the noise, I will definitely pass this on to our Engineering team so they can quickly work on that issue. We would hope to have consistency across all AC Hotels, and I am sorry we did not keep up to those standards. Your feedback is appreciated as it is our only way to improve our operations. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. Best Regards.
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Laura A wrote a review Nov 2021
Allen Park, Michigan
5.0 of 5 bubbles
Prime location for local concert venue and downtown fun. We were within walking distance to the Amway Arena, local night spots , and a stones throw to great dining.
The lobby is on the 14th floor, and this is where we found the only negative of our experience. In order to check in we had to roll our luggage through the bustling bar scene and dining guests. We felt like perhaps there could have been a better setup for arriving guests.
The rooms are a modern, minimalist decor. They are clean and comfortable. The rooms facing west do have a slight outdoor noise from the nearby freeway but the hotel provides earplugs and a white noise machine to compensate. We were very happy with our stay and will definitely visit again!
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katherine Matthews, Guest Services / Front Office at AC Hotel Orlando Downtown
Responded 14 Jan 2022
Thank you so much for taking the time to share your experience. We certainly appreciate the compliments! While our main lobby is on the 18th floor, we try to always have our first floor satellite desk open for convenience for our guests. Due to the staffing shortages the Pandemic has caused over the course of the last year this has sometimes proven to be difficult. We know how important it is to make the arrival experience a great one and definitely appreciate your specific feedback! Without that, we would not be able to improve. Thanks again.
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Pete W wrote a review Aug 2021
Eatonton, Georgia
1.0 of 5 bubbles
Unfortunately this beautiful new property with an excellent staff is located where the highway sound is so loud that sleeping is near impossible. The hotel obviously knows this problem because a very nice noise machine is set up between the beds and 4 sets of ear plugs were prominently displayed in the room next to the window. The construction company or architect made some serious errors in the design and or materials selected for this property. From the 22nd floor my room faced the Amway Center and the noise was non-stop from my check-in at 1am until I left a little after 7am. I really hate writing this review but it was so loud and the quality of my sleep was so poor that I felt that I needed to share this with other travelers.
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Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katherine Matthews, Guest Services / Front Office at AC Hotel Orlando Downtown
Responded 13 Aug 2021
Thank you for staying and taking the time to review your stay with us. We appreciate the candid feedback and are so sorry to hear that you did not have a restful nights sleep. It's great to have a hotel in the heart of downtown that is within close proximity to many attractions, businesses, restaurants, and the Sunrail that will take you to areas outside of downtown, unfortunately because of that we do have some noise with traffic and the train. We are already in talks with the Florida Department of Transportation and plans are in place to make all crossings in this area quiet zones, eliminating the need for horns. We are also working on solutions to minimize the amount of disruption from I-4 to our guests. We hope to have something in place in the near future. Thank you so much for staying with us and again we apologize that this impacted your stay.
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Marni L wrote a review Nov 2022
5.0 of 5 bubbles
We loved this place so much and could not believe the price for what we got!
Amazing place to eat upstairs with fire pits, a really cute gym and the rooms were stunning. They were inspiring! Our room cleaner, Jackson, on the 25th floor was so gracious, smile always on his face, generous and it just made our stay even better. We will absolutely return to this gorgeous, clean, central hotel. So stylish you will love- you’ve found the place, trust us!
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Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Nithing- its amazing No pool but we jever use it anyway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AC Hotel Orlando, General Manager at AC Hotel Orlando Downtown
Responded 10 Jan 2023
Thank you for staying with us and taking the time to review your stay. So good to hear that Jackson provided stellar hospitality. We hope to see you again soon.
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April L wrote a review Nov 2023
Orange Park, Florida
4.0 of 5 bubbles
Firstly, the location of the hotel is amazing, especially if you're attending a concert at the Amway, as it's just a 4-minute walk away. This was particularly convenient for me as I have bad knees.
However, I do have to mention that the valet parking service during the concert was quite chaotic. It took me about 1.5 hours to leave the garage, which was quite frustrating.
Regarding housekeeping, I truly appreciate their hard work. However, I did experience a minor inconvenience when they knocked on my door at 9 am to check if I had checked out. Since the checkout time is at noon, it would be more convenient if they could check with the front desk to see who has already turned in their keys or completed a mobile checkout, instead of waking guests up unnecessarily.
Overall, despite the minor issues mentioned, the hotel's fantastic location and the effort put in by the staff made my stay enjoyable.
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Date of stay: November 2023Trip type: Travelled solo
Room Tip: 4 m walk to Amway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katherine Matthews, Guest Services / Front Office at AC Hotel Orlando Downtown
Responded 20 Nov 2023
Thank you so much for taking the time to write a review of our property. I truly apologize that the wait to get out of the public parking garage was so long. Unfortunately on concert nights it can get very busy for the garage. I am dissappointed to hear that our housekeeping team knocked at 9am. This is something we teach our housekeepers not to do. We will certainly cover this again with our team to ensure this is not happening in the future. Thank you so much for bringing this to our attention so we can address! We will be sure to share your compliments with our team as well!
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…
Lowesteph2014 asked a question Mar 2021
Englewood, Florida36 contributions17 helpful votes
Does this hotel have a pool?
Answer from Katherine M
Hello Thank you for having an interest in AC Hotel Downtown Orlando! The Hotel does not have a pool however we do offer a list of amenity's including the fitness center, meeting spaces, AC restaurant, and more!
loaded4bear wrote a tip Aug 2024
Orlando, Florida48 contributions40 helpful votes
5.0 of 5 bubbles
"Getting ice is a challenge. There is only one ice maker per floor and the one on our floor did not work properly."
Read full review
sandracotto wrote a tip May 2024
Jacksonville, Florida12 contributions1 helpful vote
5.0 of 5 bubbles
"No bell boys. FYI"
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Crashbpm2 wrote a tip Mar 2024
Los Angeles, California36 contributions38 helpful votes
3.0 of 5 bubbles
"Stay at aloft instead"
Read full review
Cruiser133176 wrote a tip Dec 2023
1 contribution4 helpful votes
2.0 of 5 bubbles
"Book room away from highway"
Read full review
Michael M wrote a tip Dec 2023
5 contributions
5.0 of 5 bubbles
"Parking is the only drawback but its not bad at all.... self park is best... at the hotel. 5 stars all the way great property! "
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…
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PRICE RANGE
$335 - $600 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
180
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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AC HOTEL ORLANDO DOWNTOWN | UPDATED 2024 Reviews & Price Comparison (FL) - Tripadvisor

Frequently Asked Questions about AC Hotel Orlando Downtown
Which popular attractions are close to AC Hotel Orlando Downtown?
Nearby attractions include The Great Escape Room Orlando (0.4 km), SAK Comedy Lab (0.2 km), and Kia Center (0.4 km).
What are some of the property amenities at AC Hotel Orlando Downtown?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
What food & drink options are available at AC Hotel Orlando Downtown?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at AC Hotel Orlando Downtown?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to AC Hotel Orlando Downtown?
Conveniently located restaurants include Kres Chophouse, Hamburger Mary's, and The Boheme.
Are there opportunities to exercise at AC Hotel Orlando Downtown?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at AC Hotel Orlando Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel Orlando Downtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at AC Hotel Orlando Downtown?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to AC Hotel Orlando Downtown?
Many travellers enjoy visiting City Hall (0.2 km) and Jack Kerouac House (3.0 km).
Is AC Hotel Orlando Downtown accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.
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