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EAST Miami

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788 Brickell Plz, Miami, FL 33131-3521
Lowest prices for your stay
US$394
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Free cancellation until 11/04/21
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Room & Suite (422)
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About

#28 of 140 hotels in Miami
Location
Cleanliness
Service
Value
Travellers' Choice

Everyone needs a place to lay their weary head. For travellers visiting Miami, EAST, Miami is an excellent choice for rest and rejuvenation. Well-known for its romantic environment and proximity to great restaurants and attractions, EAST, Miami makes it easy to enjoy the best of Miami.

Free wifi is offered to guests, and rooms at EAST, Miami offer a flat screen TV, a minibar, and air conditioning.

During your stay, take advantage of some of the amenities offered, including a rooftop terrace, room service, and a concierge. Guests of EAST, Miami are also welcome to enjoy a pool and breakfast, located on site.

Nearby landmarks such as Gesu Catholic Church (0.6 mi) and Freedom Tower (1.0 mi) make EAST, Miami a great place to stay when visiting Miami.

If you’re looking for a sushi restaurant, consider a visit to Zuma, Komodo, or SuViche, which are all conveniently located a short distance from EAST, Miami.

Should time allow, Bayside Marketplace and American Airlines Arena are some popular attractions that are within walking distance.

Whether you’re travelling for business, pleasure or both, EAST, Miami is sure to make your visit to Miami one worth remembering.

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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Paid private parking nearby
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Snack bar
Poolside bar
Rooftop bar
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Refrigerator
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Centrally Located
Languages Spoken
English, Spanish
985Reviews75Q+A100Room tips
Traveller rating
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Popular mentions
rocksnowsurf wrote a review Feb 2021
Houston, Texas41 contributions25 helpful votes
Georgios, the Guest Experience Manager took great care of us and made sure I was satisfied when I encountered so travel issues. I would highly recommend East Miami and looking forward to our next stay.
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Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Georgios A, Guest Services / Front Office at EAST Miami
Responded 1 week ago
Highly appreciated your feedback on the quality of customer service received. It was my pleasure to accommodate you in such circumstances and will be looking forward to welcoming you on a future trip.
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Lars wrote a review Feb 2021
Perth, United Kingdom13 contributions13 helpful votes
We stayed here last year for 1 night simply to try it out--the marketing of this hotel really is first class, its a pity that the hotel does not come anywhere close to the "sexy" marketing in our opinion. Pros; Location--Its connected to Brickell shopping centre. Look--Lovely looking. Roof Top Bar Cons. Service is non existent--reading the other reviews on this site Management have done nothing to remedy this. Poolside service is dreadful with no attention to detail. We watched several members of staff just talking and laughing with each other as guests were trying to get their attention. Rooms--to high tech with touch pad controls that do not work. Also very dark. Food--once we finally did get service pool side food is cold and inedible. We went to a restaurant in the shopping centre for dinner and breakfast after that. Check in / out--we were overcharged by approx $200 which took about 2 weeks to get refunded back. Not allowed to take photos--I was chased through a restaurant by a member of staff for taking a picture of the restaurant with my son in it. Completely bizarre. Overall--not great at all--it seems that whilst trying to concentrate on being cool they have completely forgotten or do not know what it takes to run a successful hotel. The management here simply do not seem to have the ability to train their staff and run a tight ship in my opinion.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Georgios A, Guest Services / Front Office at EAST Miami
Responded 1 week ago
Thank you for choosing us to be part of your Miami experience. We truly appreciate your honest feedback commenting on our central location, good design, as well as the unfortunate instances with less-than-optimal service poolside, quality of food served and not being allowed to take family pictures within our restaurant. We apologize for what transpired and we are utilizing your feedback in order to take a closer look and improve these aspects. Allow us to clarify on a couple of points raised: Our guests are certainly allowed to take pictures within our property, if they are not with professional equipment, nor interfering with the operation or other guests, and are intended as personal mementos. Regarding the funds authorized, this is a standard process for all hotels to authorize additional funds for incidentals, which are then released from the hotel-side upon guest departure. Due to how the financial system is setup, the funds are reflected on credit cards after 1 week and on debit cards after 2 weeks on US based cards, and longer for international cards. We would appreciate being given the opportunity in the future to welcome you back and oversee your stay to ensure an optimal experience. We invite you to reach out to our Guest Experience Management team at guestexperience@east-miami.com and we would be honored to coordinate a future stay.
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Robert wrote a review Feb 2021
Houston, Texas2 contributions1 helpful vote
I would not recommend this hotel for several reasons. I booked it at Miami Airport using my phone ostensibly at a rate of $329 on Booking.Com, however, that website sneakily rescheduled the stay to one week later because there was no availability. It was mid evening, and I made my way there using Uber (a great gamechanger company) only to find out my misfortune. The hotel reception told me that everything around was booked out for Valentines day but that they could offer me a disabled room at a rate of ~$450. In desperation I agreed to pay that thinking 'hey' it was after all a Luxuy hotel. It is not! And, the standards don't meet that level of quality. The most gross aspect was drying myself off only to find the towels were stained with feces or blood as you can see in the photo. Another factor that annoyed me was the near total disreagard for COVID precautions, for example, there are no hand sanitizers, and staff don't care about the risk of using iPads etc. All in all a very poor and overpriced hotel.
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Date of stay: February 2021
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Find a better hotel
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1 Helpful vote
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Response from Georgios A, Guest Services / Front Office at EAST Miami
Responded 2 weeks ago
We appreciate your honest feedback on your recent experience during the sold out Valentines Day / President’s Day weekend. Indeed every property in Miami had been sold out for days prior. We do take Covid standards very seriously and have hand sanitizing stations across our lobby for our guests, sanitize common areas frequently as well as use PPE across our own teams with masks and sanitizing liquid behind all our stations. We place fresh clean towels in each room as well as thoroughly sanitize it prior to every checkin. We are carefully investigating the incident regarding the towel to discover what transpired and for which we truly and deeply apologize. We would love the opportunity to discuss in private with you and attempt to make it right. Our management team would be grateful to be contacted by you at guestexperience@east-miami.com
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Lauren P wrote a review Feb 2021
1 contribution1 helpful vote
I’m extremely dissatisfied and outraged about my stay. I decided to stay for a whole week and it was the worst decision of my life. I should of listened to the reviews people made stating that this hotel is money hungry and makes up false charges upon checking out and keeps people’s deposit. They said the deposit was $150 a night but charged me way over the $1050 for 7 nights and kept it all. I’ve been to Miami well over 10 times and will NEVER SUGGEST THIS HOTEL TO ANYBODY. on top of that the elevator closed on us multiple times during our stay like literally closed on our arms and torsos so clearly the motion sensor on the elevator doesn’t work. The pools and hot tubs are also way smaller than pictured online. Hotel staff is very rude and I don’t think I could say anything positive about this hotel.
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Date of stay: February 2021Trip type: Travelled solo
1 Helpful vote
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Response from Georgios A, Guest Services / Front Office at EAST Miami
Responded 2 weeks ago
Thank you for your elaborate review. We are very sorry to hear that you did not enjoy your stay. Our management has already been discussing your grievances this morning. We have not kept any amount from your initial authorization other than the incidental charges you did incur, as we would never withhold any remaining unused amount from any guest. In a few days your financial institution will reflect the released amount on your balance. We are thoroughly reviewing your grievances pertaining to the elevators (that are set to close their doors if kept open for a prolonged time) and our staff, with the outmost focus, in order to keep striving towards continuous improvement of our services and teams.
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Philip M wrote a review Feb 2021
Miami29 contributions31 helpful votes
We stayed there for 9 days in late January. Loved the suite (touch noisy with construction across the street). Gracious people at desk and breakfast bar in lobby managed by nice people. Convenient to all in Brickell. Main Resturant is so/so. When I told the waitress at check time the lobster is my lobster salad was very tough and seemed old, she smiled and left. BUT the big problem is finding anyone to help with the luggage. Our exit was the worst .. I went to get a rental car. My wife had to call 4x and finally started screaming to get someone to come to the room. No exaggeration- it took 1 hr. In the interim the parking guy made me move the car 3x. The 4th time he went to get Security - who never came. Checking in was same issues but not as long to wait. Front desk people kept saying they had no one to take the luggage.
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Date of stay: January 2021Trip type: Travelled on business
1 Helpful vote
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Response from Georgios Atzemouglou, Guest Services / Front Office at EAST Miami
Responded 3 weeks ago
We appreciate your preference to stay with us and your elaborate review. We are appreciative to hear on the positive aspects of the stay and are studying very carefully your comments on the areas that were impacted and in need of improvement, so we can implement changes. Please accept our sincere apologies.
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PRICE RANGE
US$210 - US$581 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaMiamiDowntown
NUMBER OF ROOMS
352
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Frequently Asked Questions about EAST Miami
Which popular attractions are close to EAST Miami?
Nearby attractions include Brickell City Center (0.05 km), Blue Martini Brickell (0.3 km), and Mary Brickell Village (0.2 km).
What are some of the property amenities at EAST Miami?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at EAST Miami?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at EAST Miami?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at EAST Miami?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to EAST Miami?
Conveniently located restaurants include Truluck's Ocean's Finest Seafood & Crab, The River Oyster Bar, and The Capital Grille.
Are there opportunities to exercise at EAST Miami?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at EAST Miami?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at EAST Miami?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does EAST Miami offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at EAST Miami?
The staff speaks multiple languages, including English and Spanish.