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Situated on Brickell Key, Mandarin Oriental, Miami enjoys a wonderfully private, yet convenient, location. Drawing on Miami's cosmopolitan feel and our Oriental heritage, our rooms enjoy a sublime décor and irresistible sense of luxury. Waterside views and delicious flavours provide the inspiration behind our dining experience. Don't miss out to visit our Spa offering a multitude of ways to improve your mind, body and spirit from therapeutic spa treatments to relaxing yoga classes.
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The Mandarin Oriental, Miami, poised in a prime location, garners appreciation from travelers for its proximity to local attractions and stunning views, though traffic issues are a noted drawback. While the hotel's amenities, including the pool and spa, are a highlight, guests have pointed out the pool's modest size and extra charges for breakfast basics. Opinions on service and atmosphere are divided; commendations are given for staff attentiveness and scenic vistas, but critiques surface regarding management and dated decor.
Room experiences vary, with some visitors enjoying the spaciousness and cleanliness, while others call for modernization and report minor issues with upkeep. Despite overall cleanliness being praised, the value proposition of the hotel is questioned by many who find the prices steep relative to the facilities and services offered.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Well-appointed
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My family stayed in Mandarin oriental Miami for three nights during the holiday season. This hotel is a little old compared with a lot of other 5-star hotels. But the service and the breakfast are still highlights of our stay.
The service of the hotel definitely is par or better than the other 5-star hotels we have stayed in Miami. From the valet, bellman who welcomes you to check in and room service, then to the restaurant and pool side, all staff are very actively giving help and politely.
The rooms are spacious enough; we had two basic rooms facing Brickell skyline and Biscayne Bay, and both rooms’ views are very nice.
The breakfast buffet is very good with a lot of variety. You can also order from the menu. They have the most variety of fruits I have seen in Miami or Sarasota hotels. All are cut freshly and there is an unlimited supply.
The pool is not big but even during the holiday season, it is not too crowded. Maybe because it’s more a city hotel instead of a family-with-kids oriented resort. Pool bar has good drinks and food. It has the best price fresh coconut in Miami 5-star hotel and resorts.
This hotel may got demolished soon and build two high-rise tower for residence and hotel. There are multiply sales lounge and signs of residence for sale around hotel.
Overall, this hotel deserves a 5 star review.
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Date of stay: December 2024
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Trip type: Travelled with family
Room Tip:register as a Fan of M.O free on official website and get two free breakfast while booking on...
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Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 22 Jan 2025
Dear Liangh, Thank you so much for taking the time to share your delightful experience at Mandarin Oriental, Miami! We are thrilled that you and your family enjoyed your stay with us during the holiday season. Your kind words about our service is truly appreciated. We take great pride in providing attentive and friendly service, and it's wonderful to know that our team made a positive impression on you from the moment you arrived. We believe that exceptional service is at the core of a memorable stay, and your feedback reaffirms our efforts. We’re also glad you enjoyed our breakfast buffet! We strive to offer a wide selection of fresh, delicious options, and it’s lovely to hear that you appreciated our variety of fruits. It’s a highlight for many of our guests, and we’re glad it added to your experience. Regarding the pool, we’re pleased to hear that you found it a relaxing spot, even during the bustling holiday season. It’s wonderful that you could enjoy the drinks and food at the pool bar as well! We appreciate your comments about our hotel’s age and the potential changes ahead. While our property holds a special place in the heart of Miami, we are always exploring ways to enhance our guest experience. Thank you once again for your kind review. Your satisfaction is our top priority, and we hope to welcome you back for another fantastic stay in the near future! Warm regards, Elysia Weiss Hotel Manager
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Truly a special experience with caring, well trained staff that sets the bar high in the Mandarin Oriental brand and among luxury hotel. Incredible views of the Miami skyline and the water.
Loved: - The special welcome at the front desk with hibiscus tea and a cold towel - The pool attendants bringing a bucket of ice and cold water to your table and offers to adjust your umbrella. Thank you to Kevin and Michael for the great service. We really appreciated the wonderful job the kitchen staff did splitting a Tuna Poke bowl for us. - The spacious room, Las Vegas luxury hotel size, with the window opening looking from the tub surrounded in marble to the bedroom and stunning view of Miami from your balcony. There is a window blind for privacy as well. - The bottles of water by the bedside that are replenished during turn-down service. - The plush washcloths, towels and the thoughtful amenities such as a dental kit, shaving kit, sewing kit, and shower caps - Color-safe shampoo and conditioner - Infinity rounded pool has the most padded, comfortable lounge chair I have ever laid on! Plenty of umbrellas. - The "wow" factor as you enter the lobby with the stunning floor to ceiling windows of the water and flowers. The path around Brickell Key right outside the hotel for about a mile walk along the water. - The M.O. Bar with the wonderful violin and piano player on Friday playing great, popular music. Our lovely waitress who provided gracious service. - Enjoyed the Mandarin Breakfast at La Mer in the morning with the tropical fruits, dumplings and congee with chicken. Husband enjoyed the American breakfast. Really lovely way to start the day with a view of Miami from the balcony - Thank you for the welcome back chocolates
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Date of stay: September 2024
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Trip type: Travelled as a couple
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Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 8 Oct 2024
Dear Claire, Thank you so much for taking the time to share your wonderful experience at Mandarin Oriental, Miami! We are absolutely thrilled to hear that your stay with us was truly special and that our dedicated team members, including Kevin and Michael, made such a positive impression on you. We take great pride in providing a warm welcome, and it’s delightful to know that you enjoyed the refreshing hibiscus tea and cold towels upon your arrival. Your kind words about our spacious rooms, stunning views, and thoughtful amenities truly capture the essence of our commitment to luxury and comfort. We are also pleased that you appreciated the attentive service by our pool attendants and that our kitchen staff could accommodate your request for the Tuna Poke bowl. We believe that these personalized touches elevate the experience for our guests, and we are glad they resonated with you. It's wonderful to hear that you enjoyed the beautiful ambiance of our lobby, the vibrancy of the MO Bar, and the exquisite Mandarin Breakfast at La Mar. Starting your day with a lovely view of Miami is indeed a special treat! Your feedback inspires us to continue striving for excellence and to provide memorable experiences for all our guests. Thank you once again for your kind words and for choosing to stay with us. We can’t wait to welcome you back to the Mandarin Oriental, Miami! Warm regards, Elysia Weiss Hotel Manager
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I traveled with a friend for a vacation getaway and chose the Mandarin Oriental Miami based on my previous excellent experiences staying at the M.O. properties in Geneva, Barcelona, and Las Vegas (the latter is now a Waldorf Astoria). Once again, I had a terrific time. I was upgraded to a veranda room and enjoyed lounging on my terrace just contemplating the view of the bay and city skyline at night (daytime in late July is a scorcher). While some of the furnishings are now showing their age, my room and bathroom were spotless. The bed was remarkably comfortable and the bathroom is stocked with premium toiletries by the Barcelona-based skincare brand Natura Bissé.
In addition to luxurious lodgings, service is the M.O. calling card and overall this property did not disappoint. As expected, there was daily housekeeping and evening turndown service, which included room/bath refreshing if needed. All staff members -- front desk, concierge, spa, restaurants -- were unfailingly warm and accommodated requests. In-room coffeemakers are not automatically placed in guest rooms (rather surprising), but a Nespresso machine was delivered as soon as I asked for this. A house car is available daily after 4:30 PM; I extend thanks to Daniel, our driver, who dropped us off at Brickell City Centre so my friend and I could indulge in an afternoon of shopping therapy and later picked us up to return to the hotel. We also enjoyed our spa treatnents, which Herby helped me book by phone in advance of our arrival.
The lobby bar is a good place to unwind. We enjoyed free mini-cocktails one evening (a Fans of M.O. benefit) and lunch the next day - I recommend the bento box special. Breakfast, while expensive, offers an excellent buffet option as well as an extensive a la carte menu, with an option for indoor or outdoor seating.
I returned home refreshed and de-stressed. My one disappointment is that after the hotel closes in May of next year we'll have to wait until 2030 when the newly rebuilt property is scheduled to reopen.
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Date of stay: July 2024Trip type: Travelled with friends
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Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 7 Aug 2024
Dear IntrepidAtlanta. Thank you for sharing your detailed and delightful review of your recent vacation getaway at Mandarin Oriental, Miami. We are thrilled that you had a terrific time and that our property lived up to your expectations, especially considering your previous experiences at other M.O. properties. It brings us joy to know you enjoyed the upgraded veranda room with stunning views of the bay and city skyline. Your kind words regarding the cleanliness, comfort of the bed, premium toiletries, and the exceptional service provided by our dedicated team are truly appreciated. We are glad you took advantage of the various amenities and services offered, such as the Nespresso machine, house car service, spa treatments, and dining options. Your compliments towards Daniel and Herby will be shared with them as recognition of their outstanding service. We are grateful for your patronage and look forward to welcoming you back for another rejuvenating stay before our temporary closure next year. Warm regards, Elysia Weiss Hotel Manager
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The experience does not live up to the name Mandarin Oriental. I booked a room for 4 adults directly on the Mandarin Oriental website for a family stay.
Several points: - it is incredible that this room is marketed for 4 people when it has 2 beds less than 130cm wide - the beds were old and stained (the bed being badly made with the mattress misplaced, this was visible unfortunately) - the room had been prepared only for 2 people and not 4, this was felt in all services (towels, bathrobes, slippers, etc.) - the reception and concierge service is bad, not only unpleasant but also incompetent (they did not even know how to describe the spa services, could not give alternatives to the parking service with valet even for a parking of 10 minutes) - the size of the pool and the number of beds are ridiculously small compared to the number of rooms - the breakfast buffet is very limited in choice and again the service is poor (we were still forbidden to change tables before we even started ordering because the table was already registered in the system? I had explained that I was too cold inside because of the air conditioning and there were plenty of tables available outside)
Finally, during the check out, the receptionist asked me how my stay went. I told her it was really not amazing and she just said “ok” without asking why...
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Date of stay: November 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is excellent, well located, beautiful. The service of the staff is very good, polite and attentive The room is great, we stayed in one with views to the skyline of Miami, beautiful view. The bed is comfortable, sheets of excellent quality, large bathrooms the towels tb of excellent quality Room service works well, fast The pool is good, has a beautiful view, but it is small and the deck is very small, which leads to having chairs in small quantity and a glue on the other. The staff are attentive and comes immediately put towels on the chairs. And a universal problem several chairs "resaved", the hspedes leave books, glasses, caps, water bottle to "mark" place. Another aspect that I did not like and I think the hotel should correct is about the fare with breakfast, in fact you have a credit of U$100 per apartment, but this is not clear in the reservation, but the worst is that a couple with fare with breakfast included the credit is not enough, because the buffet is US$45 per person, US$90 per couple with fee and gorgeta the account is in US117 , it is a small difference but who makes the reservation with breakfast included does not like to have to pay anything more because you used the one you hired. But unfortunately this assessment and others will not be useful as the hotel will close in May 2025 and will not reopen until 2030. There will be a residential building and another smaller hotel.
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Date of stay: March 2025
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Trip type: Travelled with family
Room Tip:Quartos voltados para o Skyline de Miami
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the moment we walked in until the moment we walked out the service was exceptional! We were warmly welcomed by Timo at check-in who answered all my questions, recognized that I was a Fans of M.O member, and made sure we had everything we needed before going up to our room. I don't know his name, but a wonderful bar tender in the lounge granted my wish of making me a purple specialty cocktail that is no longer on the menu. It was delicious and so kind of him! On the last morning of our stay, Angela from room service was kind, caring, and greeted us warmly. She delivered our breakfast on time and with a cheerful demeanor. She made sure that the table was positioned perfectly and that all of our food was perfect as well. Excellent attention to detail and very much appreciated!
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Date of stay: April 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 3 May 2024
Dear Gazzella18, Thank you for sharing your wonderful feedback about your recent stay at Mandarin Oriental, Miami. Your kind compliments of the service from our colleagues are very much appreciated, and I am thrilled everything went perfectly well from arrival to departure. We will be sure to pass along your praises to Timo, the bartender, and Angela, as they will be pleased to know that their efforts were recognized and valued by you. Thank you for choosing MO, Miami for your stay. We look forward to welcoming you back for more exceptional moments in the future. Kind regards, Elysia Weiss Hotel Manager
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I have just checked out after a one-night stay, and unfortunately, this was by far the worst Mandarin Oriental property I have ever stayed in. Having experienced their hotels worldwide, I would be embarrassed to call this a 5-star establishment or even part of their brand. I later discovered that the tower is set to be demolished and replaced in May, and frankly, I can see why.
Upon arrival, I was greeted politely, but I found it odd that I had to fetch my own welcome drink. I was then informed that my room was ready, but when I entered, it was still full of cleaning supplies and had not been set up. After reporting this to reception before heading out for the afternoon, the receptionist made a phone call, but no further effort was made to acknowledge or rectify the issue.
During check-out, I was not once asked about my stay, but I didn’t bother bringing it up as I had already endured a terrible breakfast experience. The server appeared embarrassed by the service and mentioned that the manager would come over—she never did. My table was not properly set, and while other guests around me received what they requested promptly, I felt completely ignored. My eggs took over 30 minutes to arrive, by which time I had already asked the server to cancel them, as my toast had gone cold and I had eaten other items from the buffet. My coffee was served, but the server spilt it, promised to clean it up, and never did. I had to ask three times for a spoon to stir my coffee and waited over 15 minutes for more milk. Had breakfast not been included with my Amex FHR booking, I certainly wouldn’t have paid for it.
To make matters worse, the manager happened to be at the pay desk when I left breakfast, and I told her about my experience. She acknowledged that the server had informed her but never once asked me directly about the issues. Her lack of concern was evident, making the situation even more disappointing.
I paid over $600 for one night and feel completely ripped off. The hotel room was in poor condition—the shower door wouldn’t close properly, causing water to flood the floor, which led to me slipping several times. When I mentioned this to the receptionist that afternoon, she simply responded with a dismissive “OK, thanks for letting us know.”
This hotel is in desperate need of an upgrade, and I would not return in its current state. Perhaps after it is rebuilt, I would consider giving it another chance. However, I left feeling that I would have been better off booking elsewhere. The manager at breakfast showed no concern—she seemed more interested in getting me to sign the bill than addressing any issues.
Most of the staff were lovely, but the overall experience was severely let down by poor management and substandard facilities. My advice? Avoid this property until the rebuild is complete. As a long-time fan of Mandarin Oriental, this was a major disappointment—though I will say, their beds remain excellent!
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Date of stay: January 2025
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Trip type: Travelled solo
Room Tip:Avoid until it reopens as it's shocking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 6 Feb 2025
Dear StephenMGBruce, Thank you for taking the time to share your experience with us following your recent stay at Mandarin Oriental, Miami. We genuinely appreciate your feedback, as it provides us with invaluable insight into areas where we can improve. We are truly sorry that your visit did not meet the high standards that we strive to uphold and that you have come to expect from our brand. Your concerns regarding the condition of your room, the service during breakfast, and the overall management response are understandably disappointing, and we sincerely apologize for any inconvenience this caused during your stay. It is concerning to learn about the cleanliness issues you faced upon check-in, as well as the delay in breakfast service. We take these matters very seriously, and your comments have been shared with our team to ensure we address these shortcomings promptly. Our goal is to provide each guest with a seamless and enjoyable experience, and we regret that we fell short in this instance. While we are excited about the upcoming redevelopment of the hotel, it is disheartening to hear that your experience was impacted. We are grateful for your long-time loyalty to Mandarin Oriental and are committed to restoring your faith in our brand. Please feel free to reach out directly if you would like to discuss your experience further. Your satisfaction is important to us, and we would love the opportunity to welcome you back and ensure a much-improved stay. Thank you once again for your feedback. We hope to have the chance to serve you better in the future. Sincerely, Elysia Weiss Hotel Manager
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Nowadays even top level hotel brands struggle to provide exemplary service. But this is not a case for Mandarin. Excellent service is a hotel DNA and all staff worked on top customer service standards making our stay special. Sebastian and his front end team went above and beyond to accommodate all our requests starting with early check-in, great room assignment and local attraction suggestions. Housekeeping, pool service and restaurant staff all were very professional and on top standards. The hotel located on a separate island, so location is very secure and just 5 min walk over the bridge to all attractions that Brickell districting can provide. Definitely recommend to stay and will get back soon.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 24 Jul 2023
Dear X3391EWalexanders, Thank you for sharing your wonderful review of your stay at Mandarin Oriental, Miami. We are honored to read your kind compliments about your stay. It is lovely to know how much you enjoyed your experience and how our devoted staff exceeded your expectations, particularly Front Office Manager, Sebastian and his team. Your gracious remarks are sincerely appreciated and will certainly be passed on to him. Many thanks again for your feedback and we look forward to your next visit. Kind regards, Elysia Weiss Hotel Manager
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Lovely location, great staff, hotel is certainly not luxurious. The beds are the worst I’ve had in a hotel much less a luxury hotel, the towels could have been from a Hampton Inn, the television is so old it has several light spots on the screen where the backlights have fallen out of their spot, the room is dated and there are several fixtures in the bathroom that are in need of repair. Unfortunate because when I think of Mandarin Oriental, I think luxury, but the only thing luxury was the price. Just because you put a hotel in this location and call it Mandarin Oriental doesn’t mean it deserves the Mandarin Oriental label.
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Date of stay: November 2024Trip type: Travelled with family
Room Tip:Don’t do it….JW and Ritz Carlton down the street with better overall property.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 29 Nov 2024
Dear Callendurst1970, Thank you for taking the time to share your feedback about your recent stay at Mandarin Oriental, Miami. We appreciate your kind words regarding the location and dedicated staff. It’s wonderful to hear that our team made a positive impression during your visit. We are, however, genuinely sorry to hear that your stay did not meet the high standards of comfort and luxury that you rightfully expect from our brand. Your concerns regarding the negative aspects of your stay have been noted, and we are taking immediate steps to address these issues. We are committed to providing a luxurious experience for all our guests, and your feedback is invaluable in helping us improve. We hope you will consider giving us another chance in the future, as we would love the opportunity to provide you with a stay that reflects the true Mandarin Oriental experience. Thank you once again for your feedback, and we hope to welcome you back! Sincerely, Elysia Weiss Hotel Manager
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Wonderful stay at the Mandarin Oriental. The room was spacious and beautifully designed. Location was very convenient (10 minute walk to Equinox Brickell) and it was nice to feel that the space was private on a mini island.
What made me remember to write a review over a year later (actual stay was May 2023) was the excellent service that Alvaro provided with my room service order. I was unable to thank him properly as I was busy on a work call, but I was so impressed by the way he opened the plate cover to present my very simple salad order with a flourish and laid out the condiments with utmost care. It is rare to experience exceptional hospitality service like this and I wish I hadn't made him feel rushed due to my meeting. When I called guest services I was recommended to write a review, so I hope I am not too late in showing my appreciation for him here.
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Date of stay: December 2023
Value
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 29 Nov 2024
Dear With Nutella, Thank you so much for taking the time to share your wonderful experience at Mandarin Oriental, Miami ,even a year after your stay! We're thrilled to hear that you enjoyed the spacious and beautifully designed room, as well as the convenient location that made your visit even more memorable. It's particularly heartwarming to read your kind words about Alvaro and his exceptional service during your room service order. We strive to create memorable experiences for our guests, and it’s always wonderful to know when our team members go above and beyond to make that happen. Thank you once again for your kind words. We hope to welcome you back in the near future for another exceptional stay! Kind regards, Elysia Weiss Hotel Manager
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dwaynea... I would assume this is OK since you will be a guest, but to be sure, send an eMail to the Hotel...when you pay $750,00 per night ( very upscale Resort ) and they don't let you relax on their pool you go and see the Asst. Mgr. on duty and challenge him. Erfurt.
There are more places to choose from in the Miami area.
PRICE RANGE
$867 - $1,427 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, miami hotel miami, mandarin oriental hotel miami, mandarin miami, miami mandarin oriental
LOCATION
United StatesFloridaMiami
NUMBER OF ROOMS
326
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Are there any historical sites close to Mandarin Oriental, Miami?
Many travellers enjoy visiting Black Police Precinct and Courthouse Museum (2.7 km), Freedom Tower (1.7 km), and Barnacle State Historic Site (7.2 km).
