The trip began with a few snafus (valet, housekeeping) however the team went above and beyond to prioritize a high standard of hospitality. Evelyn, Jose, Marlon and the over night manger didn't catch her name are the essence of what you'd like to see when visiting a property of this caliber. In my opinion mistakes happen, but second chances can be golden opportunities. This hotel is perfectly located in the heart of Brickell, has its own lounge, and a beautiful pool with impeccable skyline and bay views. Lux lux lux. Well done SLS team and keep up the wonderful experiences
So great clean and fun Alain the bellman was amazing and so helpful! Definitely looking forward to coming again Loved everything about it and loved the staff Pool was great Pool side service was great
We had an extraordinary experience. From the moment we arrived we were greeted by Alain who was so kind and helpful. When we left he asked about our stay helped with our Uber and you can tell he is just attentive and committed. We were treated like gold. From the service in the lounge to the service at the pool. The manager Joshua was the best and he really took care of us and went out of his way. Everywhere we went the staff and team was attentive and committed to client care. Excellent service. This hotel really gets it and I have been to many many hotels in my life. We even left small earrings in the room and they went and found them for us and brought them to us.
Everything went better than expected at SLS Brickell. With the help of the front desk agent, Carlos Ventura, my experience was all the more pleasant. I would recommend staying at the SLS Brickell if you're planning a Miami trip!
My stay at the SLS was exceptional. I had been traveling for 3 days to get home due to the covid travel restrictions and had to overnight in Miami and chose to stay at the SLS as I've stayed at many of their other properties and this was no different. The staff were amazing and ensured I was comfortable and everything I needed. The room was very clean and the bed was heaven. A special shout out to Carlos at the front desk who took extra care in making sure my stay was perfect and Oscar in valet who made sure I had my many bags and that there wasn't a scratch on my 50 glass Christmas ornaments I was traveling with.
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