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4.0
#3 of 5 hotels in Maitland
Location
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Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Chose this location for business. Needed a larger room for a few days I could cook on and it did not disappoint. Spectacular staff & property. Everyone was very friendly. Great location. Highly recommended. Room was very clean, and well maintained.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Review: Extended Stay America 1951 Summit Tower Blvd Orlando (Maitland) FL 32810 General Manager Isabel Munoz
We stayed here for 7 nights in March 2022
Location: Firstly, don't confuse this review with two other very nearby ESA hotels. Although the same brand, they can be quite different.
Just north of Orlando, away from the "attractions", but very close to center city and the northern residential communities. Fast food restaurants across the street. Grocery within a mile. Other shopping within a couple of miles.
The neighborhood is primarily upscale office buildings and residential; well lighted, quiet. We felt very safe here.
Not much evidence of nearby public transportation.
Outstanding health club complex (pools, ice rinks, basketball, tennis, pickleball, training) a short walk away, but pricey.
The Hotel is older, and a bit on the "budget" side (no ice machine, minimal free breakfast, no USB ports in the room), BUT...
...it's very well maintained. Our room and hallway were clearly recently refurbished, with fresh carpet and flooring, new paint on the walls (very professionally done), and everything works. We had a single queen suite, with kitchenette, dinette/desk, lounge chair, and isolated vanity and tub/shower. The exterior windows actually opened, the AC was quiet and powerful. Everything was clean. A coin-op laundry is on the 2nd floor, all machines worked. Internet basic was free, pay for upgrade (we used our Hotspot instead, 4 bars).
Other features (that we didn't use): Outdoor pool, treadmills.
Staff was friendly and responsive. We asked for and received basic cooking utensils; sometimes the room key card didn't work, but they were apologetic and quickly remedied the problem.
Summary: this is a basic, but exceptionally well maintained hotel in a quiet neighborhood. My compliments to the Manager and Staff. We tipped them generously.
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Date of stay: March 2022
Value
Cleanliness
Service
Room Tip:Only two floors. You decide
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ESA GM, General Manager at Extended Stay America - Orlando - Maitland - Summit Tower Blvd
Responded 11 Mar 2022
U408YNthomasv, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with the various amenities we offer and that your room provided all the comforts you expected. We are also delighted to learn that our location worked well for you and that you were pleased with the service our associates delivered. Thank you once more for your review, and we hope you will choose us again. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was friendly and courteous. My room was clean and comfortable. Since it is a totally non-smoking hotel, one would expect ashtrays outside. However, nary a one could be found. They do not have automatic doors, so it is very difficult to get the luggage cart in and out of the hotel. Once inside, I noticed there are no signs for the very small elevator.
I turned on the ice maker in the refrigerator in my room and in 5 hours it produced exactly 7 ice cubes. There was no bath mat in the bathroom. In searching for the lever to make the recliner recline, I discovered it was a bare piece of metal on the inside, not the outside, of the chair. Once I got it reclined, I could not get it unreclined.
I spoke with a front desk clerk who explained the hotel is slated to get a total makeover in the next year or so.
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ESA GM, General Manager at Extended Stay America - Orlando - Maitland - Summit Tower Blvd
Responded 30 May 2021
Sandra, thank you for sharing your evaluation with us. Although you had a comfortable stay in your suite and liked our courteous associates, we apologize for not meeting all of your expectations for a perfect experience. We will share your comments about the refrigerator and the recliner with our maintenance teams to inspect them and do the repairs. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
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I stayed at this hotel for about a week and a half in June of 2021 and I was pleasantly surprised for the price I paid. I paid approximately $55 a night and the room and hotel were clean, everything was in good working order, and the property seemed safe. The only issue I experienced was the card readers on the room doors were prone to deactivate the card. I had to get my card reprogrammed at least once every two days at the front desk. The front desk seemed to be aware that this is a recurring issue. Also, there is no breakfast options at all due to COVID. I wish they would begin serving breakfast again.
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ESA GM, General Manager at Extended Stay America - Orlando - Maitland - Summit Tower Blvd
Responded 4 Jul 2021
Benny, thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with our immaculate accommodations and that you had a pleasant stay overall. However, we regret your disappointment with the breakfast not being available due to current circumstances and apologize for the concerns you had with the key cards. We will share your comments with our maintenance team and make sure the problem is resolved. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management
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The girl that checked us in was so pleasant and professional, she even called us in the room shortly after checking in to make sure everything was good and if we needed anything else. That is service. The room was spacious and clean no complaints. Breakfast left alittle to be desired only muffins and granola. We will stay again when we return to Orlando.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Orlando - Maitland - Summit Tower Blvd
Responded 16 Jul 2020
Thank you for your delightful review of our hotel. Your positive comments about our front desk associate and spacious accommodations are greatly appreciated. Thank you for choosing Extended Stay America. We cannot wait for your next visit. Sincerely, Hotel Management
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When we arrived on Sunday, August, 15 2021 we were assigned room 157. When I opened the door I saw a room totally not cleaned. I was then assigned room 307. The room was "cleaned" but the kitchen and bathroom floors were sticky. The rug made my bare feet black with dirt. The bathtub drain was nearly plugged.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ESA GM, General Manager at Extended Stay America - Orlando - Maitland - Summit Tower Blvd
Responded 17 Aug 2021
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve worked in the hospitality business for years and I understand a lot especially when there is a change in management but some things can not be overlooked. I haven’t been able to talk to management because of my work schedule but would expect for employees to inform them of the complaints they receive. With that being said, most of the front desk staff needs retraining. There are a couple good ones. Anthony and Caspian, who are understanding and very professional, as well as the GM April. But my boyfriend and I have gotten attitude from the rest especially the weekend evening girl ( I’m not sure of her name due to the fact that most of the staff does not wear their name tags) when asking for toilet paper, towels, etc. I change my sheets once a week and waited two weeks this last time to get sheets because “they didn’t have any clean”. Anthony was great and put some aside for me once I explained this to him. Thank you, Anthony!!!! The maintenance guy, Mark, is absolutely amazing as well and works way too hard especially on Monday after people have spent the weekend in the pool area all night drinking and making messes for him to clean up. We complained to the front desk to no avail on this one as well. Housekeeping is great as well, Anna does a great job and works hard as well. But the hallways need attention, an oxy facial pad has been sitting on the floor for over a week now by the side door. I’m not sure if the housekeeping staff is also understaffed so I get it but front desk can help as well. And although, I understand it’s legal for medicinal use. There are people smoking marijuana behind the building where the smell comes in from the Ptac, when I complained to the front desk about it, I get told either they can’t do anything because it’s outside or they will look into it. I don’t care if they smoke, just don’t do it where it can come into my room where there is a 7 month old baby and two toddlers. I have taken it upon myself to ask them to either step out into the parking lot or go by the wall where the road is away from the building. Most of them are cool about it but I am not an employee and should not have to do that. There was a fight a week ago between a mother and daughter in the parking lot and they went to jail but are still staying at the hotel. The rooms are clean and comfortable although they are a little small, they are definitely cozy. The pool is nice and refreshing after a long day at working in the heat of Florida. But I feel these things need attention.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ESA GM, General Manager at Extended Stay America - Orlando - Maitland - Summit Tower Blvd
Responded 4 weeks ago
Dear Travelingmama59, Thank you for sharing your detailed feedback. We apologize for the issues you experienced during your stay. We understand the importance of consistent and professional service, and we regret that some of our staff did not meet your expectations. We appreciate your recognition of Anthony, Caspian, April, Mark, and Anna and will ensure your commendations are shared with them. Your comments about hallway cleanliness, maintenance concerns, and the smoke issue are noted and will be addressed promptly. We value your patience and understanding as we work to enhance our services. Your insights are crucial for our ongoing improvement, and we hope to offer you a more satisfactory experience on your next visit. Sincerely, Hotel Management
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My family decided to stay on this hotel coz it's really close to highways. I didn't really expect much but surprisingly, it was a really nice hotel. The staffs are friendly and they really practice precautionary measures to avoid the virus spread. I also met the manager, John. He was so nice and accommodating. I will definitely comeback when I visited my sister again who lives in Maitland.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Orlando - Maitland - Summit Tower Blvd
Responded 16 Jul 2020
It was a pleasure hosting you at Extended Stay America. We are delighted to know you had a great stay with us and that you were impressed with our ideal location as well as the fantastic service delivered by our courteous staff. We will be sure to share your kind compliments with John. Thank you for choosing us, and we look forward to seeing you and your family again soon. Sincerely, Hotel Management
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This place was THE worst place I’ve ever stayed in, and I’ve stayed At hundreds of places. No towels or glasses in room, AND no ice so I had to spend $4.50 at 711 to buy ice. Hand towels were nasty, bathroom was not clean, and there were no glasses. To top it off the cover over the shower light/fan fell off while showering. This is a bare bones place that is not worth the $151.00+ it costs. The breakfast was a pitiful stale muffin, cereal bars and no juice or milk, just crappy coffee. I would give this a 1 star rating, especially when the A/c would not shut off and ran all night despite trying to turn up the temperature to get it to shut off. If this is typical of their national brand, they should be ashamed! 🤬
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ESA GM, General Manager at Extended Stay America - Orlando - Maitland - Summit Tower Blvd
Responded 4 Mar 2023
Dear R8174NRsteveb, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest's feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
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In a 5 week business stay I experienced. 1 day of no hot water. 1 day no internet, 1 night catching someone checking my van locks, another night attempted break in to van, roaches, No maid service for two weeks, glass all over pool area two nights, Key card only works sometimes, 5-10 minutes wait every time for desk clerk to come out to fix key card (every two days mind you), electrical socket in lobby floor broken by sinking down causing trip hazard. Hotel manager not seeing it even after she walked past it while I videoed it, and said look for trip hazard. On the security issues she claimed to have security, but even night desk said they never saw security, nor could find a guard after I looked all around inside and outside, leaving my number for contact. Tv broken, phone broken, dresser broken. Weed smell in hallways every night, pee on stairway landings. Free coffee tasted like machine had not been cleaned in years ( undrinkable) . guests Pit bulls taking dumps in landscaping by front door, Manager would flat out lie to your face about everything.
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Date of stay: December 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ESA GM, General Manager at Extended Stay America - Orlando - Maitland - Summit Tower Blvd
Responded 27 Dec 2021
447hermann, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
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