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All reviews pool bar busy road nice hotel shuttle service old town per day concierge desk shuttle bus duval street clean rooms free breakfast great pool great place to stay hot tub lounge chairs mini fridge hgi
The staff here is extremely rude. They cancelled a reservation because I didn’t respond to an email sent at 10pm the night before. Our card reserving the room was compromised and upon finding out I called the hotel that morning and spoke with someone about...More
Check-In: quick and friendly coming in late and tired directly from MIA after a flight from germany; bottled waters at counter and in the room (5 stars)
Room: we choose high-floor in the Tower building with a small water view by hhh-App online check-in and...More
Response from TnajC, Front Office Manager at Hilton Garden Inn Key West - The Keys CollectionResponded 2 weeks ago
Thank you for your feedback , we will share this information with our management team . We look forward to welcoming you back to our property in the not so distant future. Once again , thank you for your feedback.
Overall, we enjoyed our stay here. Stayed for three nights while visiting the Keys. The staff here are friendly and welcoming.
The rooms are clean and well laid out, but did seem a bit smaller than other Hilton’s that we are used to.
Response from TnajC, Front Office Manager at Hilton Garden Inn Key West - The Keys CollectionResponded 2 days ago
Thank you for your feedback , we are happy to hear you enjoyed your stay in Key West and on our property. We hope to see you again in the not so distant future.
We stayed when Hurricane Michael made the weather not so nice.
This is a very nice hotel. The staff are accommodating and friendly. The concierge was very helpful providing information, and suggestions on things to do due to the weather. The cleaning lady’s gladly provided...More
Response from TnajC, Front Office Manager at Hilton Garden Inn Key West - The Keys CollectionResponded 4 days ago
Thank you for taking the time to leave a feedback, we sincerely appreciate it. . We are happy to hear you enjoyed our property and the nature charms of Key West. We look forward to welcoming you back to the property in the not so...More
The staff at this hotel make your stay very pleasant and memorable. We especially liked the happy hours by the pool. great drinks and service - the appetizers were yummy! Prices for the room were great and they had a shuttle to take you into...More
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Response from TnajC, Front Office Manager at Hilton Garden Inn Key West - The Keys CollectionResponded 6 days ago
We sincerely appreciate your feedback, we are happy to hear you have a pleasant stay and that our staff really made a positive impact during your stay. We look forward to welcoming you back to our property very soon!