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The Reach Key West, A Waldorf Astoria Resort

Traveller (1631)
Room & Suite (551)
Traveller (1631)
Room & Suite (551)
Pool & Beach (322)
Overview
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1435 Simonton Street, Key West, FL 33040-3116 See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star accommodation
Additional information
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Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer:Double Points, Every Stay
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Rooms
2 Dec3 Dec
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1 room, 2 adults, 0 children
Standard Room
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Reviews (4,183)
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3,744 results
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1 - 5 of 3,744 reviews
Reviewed 1 week ago

An absolutely terrible experience, we went for 7 days which was way too long. Rooms were disgraceful. Our shower had mould in corners and leaked, constant complaints never dealt with. Even took photos on dirtiness. The chairs in room were filthy, old suncream stains and...More

2  Thank lemon52018
Response from PropertyAssociate, Operations Manager at The Reach Key West, A Waldorf Astoria ResortResponded 1 week ago

Dear lemon52018, We are truly disappointed to know that your stay with us did not meet your expectations across the board—from the service you received at the front desk to or our oceanfront setting in front of Key West’s only private, natural-sand beach. We are...More

Hotel's Favourite
Reviewed 1 week ago

I made my reservation for a week at The Reach reluctantly after reading some of uncomplimentary reviews. I even called the hotel manager to ask for some assurance and decided to give it a shot. After all, how bad could it be? Well, to my...More

1  Thank David W
Response from PropertyAssociate, Operations Manager at The Reach Key West, A Waldorf Astoria ResortResponded 1 week ago

Dear annegV3518ZK, Thank you for choosing to stay with us at The Reach in Key West while visiting from the UK, and for taking the time to share a review. We are disappointed to know that your vacation fell short from our usual superior standards...More

Reviewed 1 week ago via mobile

So we decided to give The Reach a second chance after our deafening room.the last stay. We booked an "Ocean View" King Studio hoping for a view, unfortunately they tried to stick us in a back corner, probably a Courtyard King with the balcony looking...More

Thank maineloverLongIsland
Response from PropertyAssociate, Operations Manager at The Reach Key West, A Waldorf Astoria ResortResponded 1 week ago

Dear maineloverLongisland, Thank you for returning to stay with us again after a disappointing first visit to our resort. While we’re glad to know that this second time was an improvement from your last visit, we are saddened to hear that we still missed the...More

Reviewed 1 week ago via mobile

Below are some thoughts regarding the property after my recent stay: - The resort is old and tattered. The elevators show noticeable wear and tear. The pool tile is cracked all around. The lounge chairs are dated. The facility left a lot to be desired....More

Thank kimjoec
Response from PropertyAssociate, Operations Manager at The Reach Key West, A Waldorf Astoria ResortResponded 1 week ago

Dear kimjoec, We are very sorry to hear that your expectations were not met during your stay with us in Key West. You are right to have expected a much more luxurious stay while visiting our resort, and we apologize for the inconvenience this caused...More

Reviewed 1 week ago

For $500+, you get a very basic room overlooking garage with the only closet stuck in a bathroom (why???), a shower head spitting out water at a pressure that actually hurts, so you can only shower facing away from it, a flimsy curtain does not...More

Thank Alex B
Response from PropertyAssociate, Operations Manager at The Reach Key West, A Waldorf Astoria ResortResponded 1 week ago

Dear Alex B, We regret hearing that your stay with us was not up to our usual exceptional standards and apologize for letting you down. Please know that your feedback is very important to us, and we have passed your comments along to our colleagues...More

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About
Description
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of More hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Wheelchair Access
Free Parking
Spa
Breakfast included
Hotel Style
On the Beach
,
Spa
,
Top resorts Hotels
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
On the Beach
,
Spa
,
Top resorts Hotels
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
150
Price range
US$299 - US$817 (Based on Average Rates for a Standard Room)
Also Known As
The Reach, a Waldorf Astoria Hotel Key West
,
Waldorf Astoria Key West
,
The Waldorf Astoria Collection
,
Reach Resort Key West
Location
United States > Florida > Florida Keys > Key West
Hotel class
Contact Information
Hotel Style
On the Beach
,
Spa
,
Top resorts Hotels
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
150
Price range
US$299 - US$817 (Based on Average Rates for a Standard Room)
Also Known As
The Reach, a Waldorf Astoria Hotel Key West
,
Waldorf Astoria Key West
,
The Waldorf Astoria Collection
,
Reach Resort Key West
Location
United States > Florida > Florida Keys > Key West
Photos
Traveller (1,631)
Room & Suite (551)
Pool & Beach (322)
Dining (35)
Amenities (15)
Family and Play Areas (5)
Business Centre & Event Rooms (5)
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Questions & Answers
Ask a question
Kerry R
20 August 2018|
AnswerShow all 3 answers
Response from Albert P | Reviewed this property |
If you have a bad neck, make sure you go on a day when it is especially calm and it would be no different than riding in a car. The good news is that the it is almost always like a sheet of glass there especialy this time of... More
0
Votes
vnbond
23 June 2018|
AnswerShow all 4 answers
Response from jlsvr | Reviewed this property |
Yes! The concierge will set you up!
1
Vote
Room Tips
"No rooms appeared good especially with the humidity and hot sun there was no proper shading on balcony from..."
lemon52018
1 week ago
Read review
"Chose a different hotel."
G3NTY
1 week ago
Read review
"Poolside, ocean view"
Davidtw41
1 week ago
Read review
"Ask for pool or ocean view!"
Betsy612
3 weeks ago
Read review
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