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Sonesta Denver Downtown

Traveller (146)
View from my room
Room & Suite (111)
Crowne Plaza Denver
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About

4.0
#80 of 162 hotels in Denver
4.7 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.6 of 5 bubbles
Value
Indulge in the warm, urban style and inviting boutique feel at the Sonesta Denver Downtown. Graced with city and mountain views and inspired by the vibrant energy of the city, our hotel retreat is dotted with inviting spaces for you to lounge or mingle, all in a refined and sophisticated setting. No matter what brings you to Colorado's capital, this is the ideal venue for business meetings, social events and cultural exploration. Enjoy amenities and services you won't find at any other downtown Denver hotel. Relax by our outdoor rooftop heated pool, featuring 360-views. Savor locally sourced Spanish tapas, Charcuterie plates, and regionally inspired farm-to-fork cuisine at The Lockwood Kitchen and Bar. What's more, our eco-friendly property is passionate about energy reduction, with enhanced lighting efficiency, low water-use facilities and more.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Car park
Wifi
Pool with view
Outdoor pool
Restaurant
Breakfast available
Banquet room
Meeting rooms
Convenience store
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Dining area
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Spanish, German
335Reviews47Q+A55Room tips

Reviews
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Detailed Reviews
JessicaSoto ELVS wrote a review May 2023
14 contributions4 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Maria gave exceptional customer service for me today! Being a travel agent i book a ton of rooms everywhere and sometimes front desk can be tricky to work with but not Maria!

She went above and beyond for my needs and honestly she was super sweet and took care of everything in a timely manner. More front desk agents should learn from her as she was the hero of the day. Highly recommend this hotel for personal or business travel. Ive booked a group here before and my individual reservation and everyone is exceptionally nice to work with and I couldn't ask for a better hotel partner.
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Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reviews+sonestadenverdowntown@thesocialstation.com, General Manager at Sonesta Denver Downtown
Responded 13 May 2023
We appreciate the outstanding review, Jessica! Were so glad that you chose to stay at Sonesta Denver Downtown. Its wonderful to know that MAria had such a positive impact on the quality of your experience. Our staff is dedicated to providing our guests with courteous and attentive service, and were delighted to know that she went above and beyond in this regard. We cant wait to see you again soon so we can share another excellent experience with you soon. Have a beautiful day!
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qi ✨ wrote a review Jan 2020
Singapore, Singapore9 contributions2 helpful votes
3.0 of 5 bubbles
the hotel is very close to 16th Street Mall and near to the train station, making it very convenient. however, the blankets in the room are extremely thin (not comforter but instead sheets) which aren't suitable for the cold weather experienced in Denver. furthermore, the toilet seat of the room i stayed in on the top (21st) floor had suspicious stains from previous guests that weren't removed, so i would say they have some way to go in terms of cleanliness and presentation. staff were friendly however and the hotel restaurant served decent food.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ZvonkoSiroki, General Manager at Sonesta Denver Downtown
Responded 15 Jan 2020
Dear, outroqi I was very disheartened to hear you found your accommodations less than perfectly spotless and didn't receive a proper service. We put a great deal of effort into making sure our guest rooms are meticulously cleaned; I'm so sorry that your room was not satisfactorily serviced. I've discussed your review with my housekeeping staff. Changes to procedures and checks have been made. Please join us again, I'm sure you'll find your accommodations exceed your expectations.
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Jay B wrote a review Apr 2021
1 contribution1 helpful vote
3.0 of 5 bubbles
We booked online and when we arrived we got a total that was $200 more than it said it would be online. I’m furious, if I was to only bring the amount that was said online I wouldn’t be staying in this hotel right now. On top of that I ordered room service and had to call 3 times about my order and when I went downstairs my order was never put in. S.N. The snacks available in the lobby are completely overpriced I spent $40 on a few things I could have went to CVS and got for around $10, I just don’t know my way around this town. We were supposed to be on vacation for our anniversary and it made our time a lot more difficult. Other than that I really like the view and the room was nice.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elizabeth Walker, Guest Services / Front Office at Sonesta Denver Downtown
Responded 21 Apr 2021
Hello Jay, Thank you for leaving a review. It's nice to know that you liked the room and the view. We're so sorry that you didn't enjoy your anniversary stay with us. Our goal is always to provide a quality stay at the best possible value for our guests. We aren't sure what you mean about paying an additional $200. Would you be willing to contact robyn.dibble@sonesta.com so that we can get additional information about this issue?
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Sue L wrote a review Jul 2021
2 contributions1 helpful vote
2.0 of 5 bubbles
We are staying at the Sonesta Denver for 4 nights. The value is good. The room looks quite lovely. It was well cleaned and sanitized. We were disappointed there was no blanket on the bed just sheets and a thin blanket. It was a great location. I was surprised to find out that the pool was an outdoor pool when I went to use it on a rainy evening. We were surprised to understand there was no maid service unless you requested it but they didn’t tell you that upfront. Then we requested it and it didn’t happen as scheduled. We came back a second day of no maid service. I had to work with the front desk and housekeeping and gather my towels and my trash and tell them exactly what I wanted. Then they ran out of regular caffeinated coffee for the Keurig after the first day and only had hazelnut and decaf. When we tried to get them to perform some kind of recovery action such as comping us free coffee from the restaurant they finally did that not without a hassle. The restaurant space looks lovely but the breakfast we ate there was poorly cooked. Disappointed to have to this happen when you want to get away and relax.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elizabeth Walker, Guest Services / Front Office at Sonesta Denver Downtown
Responded 12 Aug 2021
Hello Sue, We're so sorry to hear that you felt there were pitfalls during your visit with us. We know how important it is for everything to go smoothly during a stay. We'd like to have you reach out so that we can speak with you about your experience. Would you please contact Robyn Dibble, at robyn.dibble@sonesta.com? We're looking forward to speaking with you about this.
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Rodney J wrote a review Feb 2020
Sydney, Australia41 contributions56 helpful votes
4.0 of 5 bubbles
Our second Crowne Plaza Hotel for this trip and thankfully they have redeemed the previous poor performance of CP Seattle.

As a IHG Platinum member we were immediately identified, offered a room upgrade and given 2 drink vouchers for the bar.

The hotel is welcoming and the open fireplace was great in the minus 13 degree weather.

The buffet breakfast was a very good standard with plenty of options. Cappuccinos were served as standard.

The hotel is within easy walking distance of the mall which has free buses and plenty of shops and restaurants.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ZvonkoSiroki, General Manager at Sonesta Denver Downtown
Responded 23 Feb 2020
Dear, Rodney J Thank you for such a positive review and I am thrilled to see we were able to redeem your previous experience at other Crowne Plaza! I'm pleased you found all of our amenities so much to your liking. We take great pride in every aspect of our hotel; from our service, facility, and location and it is always enjoyable to hear that our guests loved their stay with us. Once again, Thank you for being a Platinum Elite member and your loyalty. We certainly look forward to extending our hospitality again soon.
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Matthew H wrote a review Feb 2020
Saint Charles, Missouri232 contributions83 helpful votes
4.0 of 5 bubbles
The Crowne Plaza is located in the heart of downtown Denver. Just off the 16th street mall. A half block from the Hard Rock. In walking distance to convention center and stadiums. Rooms are reasonably prices around the $100 mark (give or take). I highly recommend staying above the 15th floor and requesting a view of the mountains (worth the extra couple bucks - or a FREE upgrade if your an IHG member). The staff were courteous. There's a nice bar/restaurant in the building. They do not offer a FREE breakfast - but you can get breakfast at the restaurant (or there are plenty of places nearby). They do stock the rooms with Lavazza coffee which is a nice touch.
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Date of stay: February 2020
4.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: Ask for a mountain view above the 15th floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ZvonkoSiroki, General Manager at Sonesta Denver Downtown
Responded 2 Mar 2020
Dear, MatthewHundley I was delighted to hear that you thoroughly enjoyed your stay at the Crowne Plaza Denver. Thank you for mentioning the great value for the dollar about your stay with us. Even with the wide vary of amenities we offer (fridge in every room, free Wi-Fi, fitness center, roof-top pool and excellent location), we still feel we're able to offer extremely competitive pricing and I'm glad you appreciated that. Thank you once again and please come back for another visit soon.
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MarKO L wrote a review Jun 2021
1 contribution
1.0 of 5 bubbles
This place is a shady rip off, I booked and paid for a hotel room at this location over a year ago when if was the Crown Plaza, due to Covid restrictions and shut downs my plans needed to change and I tried to move my reservation multiple times and finally even tried to cancel it all together. But according to the hotel management I needed to go through the booking website I original used to get the room, that was IHG, but to my surprise IHG informed me it was up to the Sonesta hotel management to make the changes. I have been dealing with this bunch of incompetent rude shysters for over 1 month now and I have given up. I will take the loss on this and move on but hopefully I can help anyone else if they are thinking about using IHG or staying a the Sonesta, Please stay away from this place at costs if possible.
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Date of stay: June 2021
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elizabeth Walker, Guest Services / Front Office at Sonesta Denver Downtown
Responded 4 Jun 2021
Hello MarKO L, IHG is no longer associated with the hotel which is causing the issues you've experienced. You can find their customer care form here: https://www.ihg.com/hotels/us/en/customer-care/forms/claim-lowest-internet-rate. We'd love to have you stay with us and hope you'll be able to!
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Samantha F wrote a review Feb 2021
1 contribution1 helpful vote
5.0 of 5 bubbles
My boyfriend and I came to your hotel for a “Valentine’s Day” package. From the second we walked into hotel we were greeted promptly and felt very taken care of. We headed to our room to find champagne and strawberries with a hand written greeting card from Brecken Clifton which was very thoughtful and kind. We had our 4 course meal which was absolutely phenomenal. Our waiter (chuck) was incredibly helpful and friendly. We went on to have a couple of drinks at the bar which was also great service. Breakfast the next day was delicious as well. Definitely had an amazing valentines weekend thanks to your staff and accommodations. Will absolutely be back again! Kudos to you and your staff for making us feel special and as if we were your only guest.
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elizabeth Walker, Guest Services / Front Office at Sonesta Denver Downtown
Responded 17 Feb 2021
Wow, Thank you so much for this rave review, Samantha! We're super thrilled to hear that we made your Valentine's Day one to remember. Making our guests feel taken care of from the moment they walk in is always our goal. It sounds like we were able to meet the mark! We'll definitely be passing along your praise to the restaurant staff at The Lockwood. We'd absolutely love to have you back for another 5-star stay.
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Jaime M wrote a review Mar 2023
1 contribution1 helpful vote
2.0 of 5 bubbles
They will nickel and dime you for everything there is a $250 deposit for each room not just the reservation. Water starts at $3.50, there is no microwave, and breakfast is like $20 for a plate. There are better places downtown to stay, that have better rooms, parking, and restaurants in and around
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Date of stay: March 2023Trip type: Travelled on business
Room Tip: Don’t stay there Research the prices for
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reviews+sonestadenverdowntown@thesocialstation.com, General Manager at Sonesta Denver Downtown
Responded 31 Mar 2023
We appreciate the feedback, Jaime. Were disappointed your time with us was less than ideal. We regret the confusion with your billing and that your stay didnt exceed your expectations. We hold ourselves to a higher standard so well address your concerns with our team moving forward. We do hope to share a more positive experience with you soon.
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Kayla E wrote a review Jul 2023
2 contributions3 helpful votes
2.0 of 5 bubbles
Not what I expected. Upon checkin, the key card reader wasn't working so we had to come back later that evening to actually get checked in. The room was spacious but there were 2 large distinct yellow water stains on the ceiling, one of which was right above our bed and the other above the TV. The TV also did not work. We did get comped breakfast because of the late check in but the quality was definitely not worth the normal $20 a person continental breakfast. We did go to the pool right after we saw them cleaning and testing it but it was still full of dead insects and other debris. Great location but not worth the price and steep $250 deposit and $47 parking fee.
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Date of stay: July 2023
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SonestaDenverDTGM, General Manager at Sonesta Denver Downtown
Responded 15 Jul 2023
We appreciate that you took the time to share your feedback, Kaylae. We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope for the opportunity to host you again soon for a more positive experience.
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debdirect asked a question Jul 2021
Lancaster, New York26 contributions4 helpful votes
Is this a good area to stay and walk around I have no idea
Answer from MarKO L
1 contribution
Yes the area is right downtown but the homeless population makes it very problematic, streets are always dirty alot of panhandling around that area but its only a block from the 16th street mall and a few from the capital. But that's also where there is a big homeless camp is. Becareful
Quest361461 asked a question Mar 2021
Buffalo, New York4 contributions
Is there a Taco Bell?
BHartz asked a question Jan 2021
Cheyenne, Wyoming43 contributions40 helpful votes
How much is parking?
Answer from Jinjinpom
Miami Beach, Florida294 contributions110 helpful votes
It’s been months since I was there, perhaps calling the hotel directly. 303-573-1450
Michael W asked a question Sept 2019
1 contribution1 helpful vote
Is there a club lounge? Thanks.
Answer from dbarano
olmsted Falls39 contributions52 helpful votes
yes
Feather M wrote a tip Mar 2024
1 contribution
1.0 of 5 bubbles
"Horrible Go to the Hyatt ! "
Read full review
Tamtom T wrote a tip Oct 2023
4 contributions4 helpful votes
3.0 of 5 bubbles
"If you have complimentary breakfast, go over the details with the front desk of both hotel and restaurant to make sure how it works."
Read full review
Alysa W wrote a tip Aug 2023
1 contribution
1.0 of 5 bubbles
"Find a different hotel…there are plenty near that are cleaner and have more amenities for the same price. Parking was too expense as well."
Read full review
Sabrina F wrote a tip Apr 2023
Loris, South Carolina3 contributions1 helpful vote
3.0 of 5 bubbles
"Book someplace else such as Homewood Suites, Courtyard By Marriott, Residence Inn"
Read full review
Glenda C wrote a tip Apr 2023
Frisco, Texas10 contributions1 helpful vote
3.0 of 5 bubbles
"Bring your own lotion"
Read full review
Not the right property for you?
There are more places to choose from in the Denver area.
PRICE RANGE
$224 - $394 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza denver, denver crowne plaza
FORMERLY KNOWN AS
Crowne Plaza Denver
LOCATION
United StatesColoradoDenverCentral Business District
NUMBER OF ROOMS
380
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SONESTA DENVER DOWNTOWN - Now $226 (Was $̶3̶1̶5̶) - UPDATED 2024 Hotel Reviews & Price Comparison (CO) - Tripadvisor

Frequently Asked Questions about Sonesta Denver Downtown
Which popular attractions are close to Sonesta Denver Downtown?
Nearby attractions include Delicious Denver Food Tours (0.4 km), American Museum of Western Art (0.4 km), and The Dinner Detective Murder Mystery Dinner Show - Denver, CO (0.3 km).
What are some of the property amenities at Sonesta Denver Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sonesta Denver Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sonesta Denver Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sonesta Denver Downtown?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Sonesta Denver Downtown?
Conveniently located restaurants include 54thirty Rooftop, Corinne Restaurant, and Maggiano's Little Italy.
Are there opportunities to exercise at Sonesta Denver Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Sonesta Denver Downtown located near the city centre?
Yes, it is 0.5 km away from the centre of Denver.
Does Sonesta Denver Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sonesta Denver Downtown?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Sonesta Denver Downtown?
Many travellers enjoy visiting Epic Escape Game Denver (2.1 km), Molly Brown House Museum (1.1 km), and Denver Union Station (1.4 km).
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