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The all new, 4-star, full service and newly renovated Hilton Santa Monica Hotel & Suites is located 3 blocks from the world famous Santa Monica Pier. Enjoy easy access to shops and dining at the 3rd Street Promenade. Dine at Monica's our on-site restaurant and bar with a menu from locally sourced farmers markets.
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Nestled in the heart of Santa Monica, the Hilton Santa Monica Hotel & Suites has garnered appreciation for its modern and inviting atmosphere, spacious rooms, and prime location near the beach and downtown. While guests consistently praise the hotel's cleanliness and friendly service, some have reported slow service and booking errors.
Although the value is recognized by many, visitors point out the steep prices for parking and on-site dining. Despite its well-regarded amenities, a handful of travelers note that room decor lacks character and some amenities feel overpriced.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Satisfactory
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We stayed as a family of 5 in a double queen room 614 and adjoining king room 616 which look out to the ocean in the distance. The two bedrooms were separated by a lounge room that seated two at a small table and had a 3 seater couch that could have used some cushions to make it comfortable. The mini fridges were empty allowing us to store our drinks and snacks. The coffee machine also heated water for a cup of tea. There is no toaster or microwave. Housekeeping were attentive (a bit too much one day confiscating the picnic plates and cutlery we’d brought with us). Spring break was unseasonably cold so the kids jumped in and then out of the pool, preferring the gym to the pool deck. We were able to have our bags stored for a few hours after checkout free of charge. To leave them whilst we flew to Vegas for 48hrs would cost $10 per bag per day. Shout out to nearby Dogwood Cafe for decent coffee yummy bagels and a laid back breakfast vibe with live music on weekends.
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Date of stay: March 2024
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Trip type: Travelled with family
Room Tip:Even numbered rooms face the pool deck/ocean side.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, Owner at Hilton Santa Monica Hotel & Suites
Responded 1 Apr 2024
Hello travellingbug2013, It was a delight welcoming your family to our home here in Santa Monica! Thank you for taking a moment to share that your overall visit was excellent, thanks in part to our attentive service. All of your feedback, positive and constructive, will serve as topics of internal discussion as we continue our ceaseless journey of improving how we accommodate our guests. We trust you enjoyed Santa Monica and perhaps, found the time to explore Los Angeles more broadly. There’s always something new to enjoy in our community, so please, hurry back soon for your next adventure and know that we’d love to be a part of it. Sincerely, Hilton Santa Monica Hotel and Suites
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Very nice hotel. All the hotel staff was very wonderful. The parking staff were excellent. We loved being able to valet with in and out service throughout the day. The housekeeping staff was excellent as well. We gathered in the well appointed lobby serval times with family and other wedding guests. The bar and lobby store were frequented as well. We thoroughly enjoyed our stay at this hotel. We strolled to the pier, over to the third street promenade and even walked as far as the Santa Monica Seafood Market & Cafe one day. Not recommending that walk, but since we out and it was a nice day, we just kept going. I would recommend this hotel for its central location.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, Other at Hilton Santa Monica Hotel & Suites
Responded 5 Sept 2023
Hello Elsie, We are warmed to know that we managed to accommodate you and your party so well! It was a joy having all of you with us and sharing our memorable hospitality, amenities, and of course, our central location. Anytime you’re in town, whether it be for another event or a personal getaway, know that we’re here for you! Sincerely, Hilton Santa Monica Hotel and Suites
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We stayed for just one night in this Hilton located near the beach a few minutes walk from the Santa Monica Pier Pacific Park. The location is certainly enviable, you can walk to the beach and also the most commercial part with the various shops, restaurants, etc. The hotel is in excellent condition, it has an interesting internal structure with balconies overlooking the rooms and panoramic glass elevators. The rooms are large, bright, ours overlooked a baseball field, the beds were comfortable and large, the bathroom was very nice. Small note on car parking, there is no space accessible to guests, but only a valet service. We paid $54 for just one night, with the further problem of not being able to decide independently to take the car, but having to notify the service first by telephone so that they would make it available on the ground floor.
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Date of stay: January 2024
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visit a lot of Hilton properties and can vouch that this one is much better than we expected it to be. It’s secure, safe and convenient for the Santa Monica area. Yes of course there’s a lot of folks on the streets but that isn’t anything to do with the Hilton. The rooms are far larger than we anticipated and we enjoyed a sea and pool view with great housekeeping and all the facilities we needed. You’re well located here to go to Trader Joes for snacks, generally around Santa Monica for food and shopping but also Main Street for lots of good eats. We’ll definitely stay again when we’re in the area. The pool gets really busy and there isn’t quite enough space for everybody but it’s a great bonus if you can make it work for you.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, Owner at Hilton Santa Monica Hotel & Suites
Responded 13 May 2024
Hello MCRX, This is wonderful feedback. Thank you for it! It sounds as though our stellar location and focus on guest safety resonated with you among our other qualities. And your loyalty to Hilton warms us! Anytime you’re in Santa Monica, know that we’d be delighted to care for you. If there’s anything we can do to be of assistance in planning that return, don’t hesitate to be in touch. Sincerely, Hilton Santa Monica Hotel and Suites
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Fantastic service, clean and tidy room. Good value for money. Added bonus of laundry room which makes cleaning clothes a lot cheaper when you have been travelling for 3 weeks and need fresh clothes. Only downpoint is the location is approx 15 min walk from Santa Monica Pier and did not feel comfortable walking back at nighttime.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, Owner at Hilton Santa Monica Hotel & Suites
Responded 18 Aug 2024
Hello Stephanie, We’re glad that our service and unique amenities shone brightly during your stay! While most of our guests love the fact that our property is a 10-minute walk from the beach depending on pace, we’re sorry that perk didn’t resonate with you. If you’d like suggestions on alternative transportation options when you next join us, let us know. Santa Monica has a lot to choose from! Sincerely, Hilton Santa Monica Hotel and Suites
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I recently stayed at the Hilton Santa Monica for four nights during a work retreat, and while its proximity to our office was convenient, the experience left much to be desired.
The positives start and end with the lobby, which was modern and inviting. Beyond that, the stay was riddled with issues: 1. Basic and Underwhelming Rooms: My suite had an awkward layout, with a TV in the bedroom positioned at an odd angle and fixed to the wall, making it difficult to view comfortably. 2. Temperature Control Issues: The room’s AC system was frustrating. It couldn’t be set below 68 and had a motion sensor that turned it off when I was still, such as while sleeping. Waking up hot and uncomfortable became the norm. After four complaints, I was finally offered a box fan—on my last night. 3. Unreliable Amenities: The showers didn’t work on the first day, and the hotel’s phones didn’t work the entire week. I had to use my cell phone to call the front desk. 4. Overpriced Services: Parking was $54 per night, and prices at the restaurant and market were equally steep, with no real value to match. 5. Disappointing Welcome Gift: I was promised a welcome fruit basket but had to call to request it. On the second day, I received a small cereal bowl with some fruit and a card—a far cry from my expectations. 6. Lack of Outdoor Seating: There’s no outdoor space near the front lobby to relax or wait for an Uber, which was inconvenient.
The Hilton Santa Monica had multiple opportunities to make things right and provide a great experience but consistently fell short. Unfortunately, I can’t recommend this property and if I need to stay again for work, I’ll definitely have my expectations lowered.
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Date of stay: November 2024
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Trip type: Travelled on business
Room Tip:There’s no hot tub and only an unheated outdoor pool. It gets chilly in the evenings during...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, Owner at Hilton Santa Monica Hotel & Suites
Responded 4 Dec 2024
Hello, Thank you for sharing your perspective on your stay. We're glad that our common areas left a stellar impression, though, we're sorry other dimensions of your visit fell short thereafter. While some of your notes are part of our advertised experience, others like those pertaining to the maintenance issues you've outlined will be dug into as we appreciate the importance of providing our guests with consistent, streamlined experiences where our many offerings work as expected. Expect better if we have the opportunity to welcome you back to our home in the heart of Santa Monica and until we have that privilege of seeing you again, know that we're wishing you the best in your travels. Sincerely, Hilton Santa Monica Hotel & Suites
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We generally avoid the big hotel chains but this hotel gives reasonable value in Santa Monica and is within walking distance of Santa Monica and Venice Beach. The hotel check in was fast and easy. The room was clean and comfortable although the furniture layout could be improved. The rooms are bland and lack character and could use some more or better placed pictures. Our TV in the suite area wasn't working properly and they fixed it promptly when requested. There are a variety of good breakfast and other restaurants within a 10 or 15 minute walk. The rail tram station is 5 minutes away and it's relatively easy to use public transit to get to other parts of Los Angeles at ridiculously low fares. Well located generic hotel with large clean rooms.
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Date of stay: April 2024
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Location
Cleanliness
Service
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Trip type: Travelled as a couple
Room Tip:10 or 15 min walk north into Santa Monica or south to Venice Beach for good restaurants.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, Owner at Hilton Santa Monica Hotel & Suites
Responded 29 Apr 2024
Hello, We appreciate this feedback touching on our stellar location and overall value! It’s always our goal to overdeliver against guest expectations and we hope that we managed to leave enough of an impression on you that you’d gladly make yourself at home with us again here in the heart of our beachside city. When you do, expect an even better stay as our team is always exploring ways to improve. Sincerely, Hilton Santa Monica Hotel and Suites
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Very disappointed with my stay due to an incident. As further explained below, I was double-charged for my breakfast, and the hotel refused to refund me.
I booked my stay with breakfast via booking.com. In the morning, while waiting to get seated, I explicitly communicated that I had booked the room option with breakfast included. After seating me, the waiter mentioned that they have a buffet or individual dishes, with both options listed on the menu and prices shown. I asked whether the breakfast rate included coffee, to which the waiter said no (the coffee machine was broken anyway, which is why I didn't order a drink). I ordered a bagel, which was cheaper than the buffet option. Before leaving, the waiter brought a sheet on which I had to sign my name, room number, and sign.
Before leaving the hotel, I noticed that I was charged more than shown on the booking platform. I mentioned this and was told that single dishes are not included in the breakfast option. Thus, I had been charged with both the bagel (around 30 USD) as well as the buffet option. As stated above, I had confirmed this at least twice with the waiter. The manager, whose name I wrote down but decided to omit due to privacy reasons, handled the situation in an unsatisfactory way. His tone was patronizing, and he was being very defensive. I explained to him the situation, but he quoted some hotel's terms and conditions, explaining that there was nothing that they could do, mentioning that I should put myself in his shoes, and came up with vague excuses (e.g., that the waiter was likely too busy to explain).
I frequently travel and from time, things happen I'm not happy with in hotels. Typically, in such situations, hotels are apologetic and try to accommodate clients. My experience here at Hilton was the most disappointing one, as I felt treated unfairly and the manager was not even attempting to resolve the situation. While I still stayed in the Hilton Pasadena branch for a week, where everything went smoothly, I will avoid Hilton branches in the future.
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Date of stay: October 2024
Value
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Location
Cleanliness
Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, Owner at Hilton Santa Monica Hotel & Suites
Responded 5 Nov 2024
Hello Manuel, As we noted on a separate platform, we’re sorry that there was confusion regarding your breakfast entitlements, resulting in your ordering items outside of the scope of your rate. Your feedback is heard and we’ll continue to be diligent with our booking partners in explaining rate allotments as well as being responsive to guests onsite when they have questions regarding our dining options. We’re wishing you the best and do hope to have another opportunity to more fully impress when you’re next exploring beautiful Satna Monica. Sincerely, Hilton Santa Monica Hotel and Suites
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Ajay jadhav was very helpful when my daughter was sick the hotel also cleaned our room thoroughly after she was unwell over everything. The pool is a nice sault water pool - need more water dispensers though and laundry machines but Rooms are nice aircon is nice! Thanks!
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, Owner at Hilton Santa Monica Hotel & Suites
Responded 13 Sept 2024
Hello Kerry, First, we hope your daughter is doing well. Second, we thank you for lauding your experience and the level of care you and yours received throughout your visit. Anytime you make yourself at home at our Hilton, expect the same level of attentive excellence and comfort. Until we see you back in Santa Monica, Ajay and the rest of our team wish you the very best. Sincerely, Hilton Santa Monica Hotel and Suites
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We chose this Pension as our last stop after our West American Road Trip. Very good Pension, we had a room with New sofa and two queens. We had chosen the option with breakfast included, valued at 200 € extra for 4 days for 5, it was definitely worth it. Swimming pool completely correct. Located close to the Santa Monica Stone. Don’t take the Pension parking worth $55 there is parking right across the street at $15 per day.
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Date of stay: August 2024Trip type: Travelled with family
Room Tip:Prenez la formule pt dej compris et parking en face pas celui de l’hôtel bcp plus cher
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Santa Monica area.
PRICE RANGE
$486 - $682 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree suites by hilton santa monica hotel santa monica, doubletree hotel santa monica, doubletree santa monica
FORMERLY KNOWN AS
DoubleTree Suites by Hilton Santa Monica
LOCATION
United StatesCaliforniaSanta MonicaOcean Park / Santa Monica
NUMBER OF ROOMS
286
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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