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Thank you for choosing our Hotel and being our guest! Since we are all aware of the critical situation that is happening around the world with COVID-19 we would like to assure you as our guest that our Hotel is taking standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and associates. The health and safety of our guests and associates is our top priority. In accordance with recommendations from public health officials including the CDC, we have implemented enhanced operating protocols from check in to check out and everything in between. This includes the following: Guest Rooms: We are using cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators (and elevator buttons), door handles, public bathrooms and even room keys. Back of House: In the spaces where associates work “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, laundry rooms and staff offices. The Quality Inn® hotel in Salinas lets you relax and focus on the people and experiences you came for. We’re mere minutes away from Monterey Bay, Santa Cruz, Carmel, and Gilroy. You’ll find plenty of other sites and activities to explore near our Salinas hotel, some of which include the Salinas Municipal Airport and: Monterey Bay Aquarium California Rodeo Salinas California International Airshow National Steinbeck Center Mazda Raceway Laguna Seca From premium bedding and a refreshing shower to hot breakfast and friendly service, it all adds up to real value for you. Our Value Qs deliver professional, responsive and friendly service, as well as amenities that give you more for your money like: Free hot breakfast Free WiFi Free weekday newspaper Free coffee Copy, print and fax services Each guest room offers a refreshing shower, refrigerator, microwave, coffee maker and hairdryer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Although more affordable than other hotels of the area this was the least satisfactory of all our stays during a week in california. The mattress was covered in plastic which made me sleep very hot. The free breakfast was of only fair quality but was plentiful. The breakfast room could only accommodate about 7 people maximum and was very cramped at that level. Our room failed to have a hair dryer and it took a day for staff to find us one. Traffic in front of the hotel was heavy in mornings and evenings making access challenging. The room was normally functional other than these complaints.
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Date of stay: June 2024
Value
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Cleanliness
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Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Quality Inn
Responded 21 Jun 2024
Dear cornwall15, Thank you for taking the time to share your feedback about your recent stay with us. We're sorry to hear that your experience did not meet your expectations. We apologize for the discomfort caused by the mattress cover. Your comfort is important to us, and we will look into alternative options to improve this. Additionally, we're sorry that our breakfast and its setting did not meet your expectations. We're constantly working to enhance our offerings and will take your feedback into account for future improvements. We also apologize for the inconvenience you experienced with the hair dryer and the traffic noise. We understand how frustrating this can be and appreciate your patience. Your feedback is invaluable to us, and we will use it to make necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
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No one is at the front desk, you need to ring a doorbell several times for anyone to help check in or anything. They didn't say anything about no food until I went to get breakfast and there is a sign up hidden in a corner saying they are not serving breakfast. Well they need to at least tell customers that or take a few dollars off the bill. When I went to check out at 8:30 no one was in the office. Waited 5 minutes and rang the bell several times, but no one showed up. The fridge in the room is so old that when it turns on it shakes the tv.
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Date of stay: July 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from salinasquality inn, Owner at Quality Inn
Responded 12 Jul 2020
Dear Guest, Greetings of the day from Quality Inn Salinas!!! Thank you for the time you took off to leave us an honest review. Your feedback is vitally important to us and we always want your expectations to be met. We are highly disappointed to know that your experience with us was not up to the mark and you faced some issues. We have marked the concerns you have mentioned in your feedback and assure you that such incidents will not be repeated in future and your next visit to us would be a pleasant one. We will also counsel our staff. Please know that your comfort is our topmost priority and we work dedicatedly to do so. Please visit us again to experience our upgraded services and for a serene stay. Thank You, Warm Regards, Quality Inn Salinas
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We stayed here for one night as part of a road trip. We arrived and the staff were nice at checking and everything seemed fine. We went to our room which was by some noisy vending machines. The rooms had an odd smell to it so we turned on the aircon. Later that even we found cookie wrappers in the bedside locker and a dirty greasy pizza box in the dresser. It was obvious that this room had not been cleaned properly which made us concerned for the rest of the cleanliness. On checkout we informed the staff of the room and they said they would pass it on the manager. We never heard back (3 weeks later). We even filled in the survey they sent out and got no response form that. Very disappointing.
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Date of stay: January 2011
Value
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Cleanliness
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Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QUALITYINNGM33002, Manager at Quality Inn
Responded 16 Mar 2011
ThankYou for talking the time to give us your feedback it is our greatest desire to make continued improvements in guest satisfaction we will make sure housekeepers will check all dawers on going forward and make sure this doesnt happen to next guest .I thank you agian for your business .
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i like to spoil myself once a month by getting a room to enjoy being alone in a luxurious hotel, great service. I called to make a reservation, and i could almost see the smile on pinky"s face as she greeted me. Check in was quick and the front desk agent was Dave; who was very accommodating. As i entered the room, i could smell a clean crisp scent of what seemed to be flowers in spring. Everything was in its place and very clean. Im an owner of a maid service, so i look at everything. I had a question regu as reguarding a chanel on the tv, so ag a in.....Dave was very helpful. I slept like a baby on the king size bed, and awoke to a nutritious breakfast down in the breakfast room. Thank you to quality inn and pinky and Dave. My vacation was a success and i will return. Make sure you stop at this hotel to fill all your needs. Deborah Soper
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Date of stay: August 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Quality Inn
Responded 6 Sept 2021
Hi Vacationtimefordeb, We are exceptionally thankful that you have honored our staff members with praiseworthy words. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations to be clean and services to be so welcoming. We greatly appreciate the time you've taken to rate our hotel. We will share your great review with our staff especially with Dave and we look forward to your next visit.
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The front desk guy +tall and bald) worked at night with tall bald head was rude when I asked the thermostat on the wall not turning on. He replied rudely. I tried many times before I even called him. He said 'if you do not know how to use phone, how to turn on TV and thermostat you should not book the room. I do n't have time to go to your room" . I was shocked. And he came to room using abusive language and intimidating "what is this, now it is working " wow!! I did not feel safe there already and checked out middle of the night. He refused to give mr the receipt and said " why did you book here" . I just ignored him and came to different hotel. It was a nightmare.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Quality Inn
Responded 17 Feb 2023
Dear Sangeethaguna, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.
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I made a reservation to stay at the Quality Inn in Salinas, CA; located at 144 Kern St | Salinas, CA, 93905, US.
Our arrival to the hotels started off horrible. My family and I could not check in due to no one manning the front desk, the hotel lobby was closed.
We waited 40 minutes for someone to come out and open the front lobby, where there are signs stating 24 hours services. I would also like to add we were not the only family waiting to be checkin in. Our arrival time was 1:30am. When the receptionist did come out she stated if her boyfriend wasn't parked out front in his car, and saw us in front of the lobby she wouldn't have come out. it was cleary visible she was woken from her sleep.
I did call on Wednesday to let the front desk know I would be checking in late.
It was the most awful feeling to wait out front of a lobby not knowing how to check in. I had called the front desk using the number listed on the window with no answer. I had never experienced this before.
My family was not at ease once in the room. there were : hug stains on the floor the only chair in the room also was stained I found chewed blue gum on the floor. there were a trail of black ants on the only counter the beds looked like they had been laid in The door leading outside wasn't secure the tub would not drain. there was also brown stains on the walls to the restroom the mini fridge was corroded and didn't not close well the tv did not work
My daughter had vomited a little and I had cleaned her face with a hand towel. That dirt towel was placed on the floor of the bathroom area to be picked up and the hotel cleaning staff hung the dirty vomited towel back up!
My family and I ended up checking out 1 day early due to the disgusting circumstances. When I was checking out the lady at the front desk was the rudest hostess i have ever encountered. i told her why i was checking out however she didn't care for the news and did not apologize for the inconvenience. She had the poorest customer service. I also asked for the supervisor's name and she would not give it to me.
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Date of stay: May 2022
Value
Cleanliness
Service
Room Tip:This hotel is located off the 101 freeway, very noisy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Quality Inn
Responded 11 May 2022
Dear 795shanicec, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially with the condition of the hotel and cleanliness. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
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A friend of mine stayed at the hotel and had a very terrible experience with an extremely ableist manager who gaslit and tried to dismiss their chronic pain experience. They asked for a plug for the bathtub for their pain management and were rudely denied. It was meant to be an accessible room yet there were no accommodations made. This violates all disability-related laws. I demand that the manager (probably Neil - who also lied about his name) be fired or that my friend get a refund. He worked on the front desk at 4 am on Jan 3rd.
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Date of stay: January 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Quality Inn
Responded 11 Jan 2022
Dear radseeka, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We understand your sentiments and we take it very highly. Allow me to forward your concerns to our management team so they can discuss this one next meeting. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
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I was a little hesitatant to stay when I read the earlier reviews, but relented when I saw the newer reviews. What I found was a nice, clean room at a good price. Mini Fridge and microwave in room. The beds are hard for my taste, and it is close to the 101, so there is traffic noise. The breakfast is what you would expect at a Quality Inn, waffles, pastries, cereal, etc. The staff is good, kind people, who were very concerned about my stay. They greeted me by name, and would ask if I needed anything. If you are traveling on a budget, this is a good place to stay in Salinas.
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Date of stay: January 2011
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Price doesn’t justify the quality. The motel is loud, dirty and is in need of renovation. It doesn't meet the 'Quality Inn' standard.
If you pay cash check the receipt! In my case it was an empty form without amount for the stay. E-mails to the manager in this respect remains unanswered. A reminder mail ended up with the blocking/blacklisting of my e-mail adress.
Conclusion: I got no valid receipt, my payed stay was cancelled by the motel, I got no points for my Choice account and the motel manager is not reachable - neither by e-mail nor by phone.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Quality Inn
Responded 15 Nov 2022
Dear 337wid, Thank you for your feedback. We apologize for the situations you encountered during your stay especially with the condition of the hotel and the cleanliness. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. We have addressed your comments with the appropriate departments to ensure we use your feedback to improve our operations. We hope you allow us another opportunity to exceed your expectations on your next trip to the area.
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This property offers location and a decent room for those wanting an affordable place within 30 mins drive of Monterey. I was able to Priceline the property at the last minute and called the hotel to request a room with 2 Queen beds.
Manager on duty was incredibly rude on the phone and adamant that we had to pay a $15 upgrade fee (on the verge of extortion) per room to get 2 queens. Priceline guarantees a room for 2 people. In the end I was not interested in arguing.
Rooms were ok, breakfast adequate. As others mentioned this place is only good for one night. If you book online via Hotwire, Priceline or other sites and require 2 Queens or a King then be prepared for an unpleasant upgrade charge.
Oh and don't count on the free wifi which was not working during our stay. Manager suggested we call tech support but that is not how I intended to send my time!
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Date of stay: February 2014
Value
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Location
Cleanliness
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Sleep Quality
Trip type: Travelled with family
Room Tip:See review!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QUALITYINNGM33002, General Manager at Quality Inn
Responded 20 Feb 2014
Thank you for taking the time to tell us about your experience at our hotel. I am sorry you were disappointed on this occasion, and I apologize for any inconvenience you experienced. However, you mention a "guarantee" by Priceline for two beds. This was obviously was not the case and we had no option but to charge you an upgrade fee.
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There are more places to choose from in the Salinas area.
PRICE RANGE
$153 - $248 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn on 144 kern street hotel salinas, quality inn salinas, salinas quality inn
LOCATION
United StatesCaliforniaSalinas
NUMBER OF ROOMS
32
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Are there any historical sites close to Quality Inn?
Many travellers enjoy visiting The Steinbeck House / Best Cellar Gift Shop (1.7 km), Boronda Adobe History Center (4.2 km), and Historic Harvey House (1.5 km).
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
