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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Palo Alto
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 28 in Palo Alto
Location
Cleanliness
Service
Value
Enjoy your stay in the closest hotel to downtown Palo Alto. Stop and stay now and get access to our complimentary fitness center, indoor swimming pool, and outdoor patio area with fire pit. Our hotel has over 3,000 sq. ft. of flexible function space and onsite catering. When you're not in meetings or exploring, feel at home in a comfortable guest room or suite equipped with complimentary WiFi, a microwave, a mini-refrigerator, a Keurig(R) coffee maker and an oversized desk.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English
Location
Full view
Contact
4216 El Camino Real, Palo Alto, CA 94306-4404
Getting there
San AntonioCaltrain18 min
Car HireSee all Palo Alto car hire
691Reviews8Q+A58Room tips
Reviews
Traveller rating
- 362
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- 80
- 29
- 28
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Popular mentions
I booked online and carefully looked at my confirmation - "breakfast included" and a small tourism fee in addition to the quoted pricing. When I arrived (late at night), I was tagged with a parking fee not stated on my reservation confirmation. When we went to "breakfast" the next morning, my teenage boys were faced with toast and fruit. When I asked "the kitchen isn't open on the weekend" was the explanation. The wi-fi speed is horrendous.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Helpful
Hotel's Favourite
I've not had good luck with hotels in Palo Alto recently. I've stayed at some "nice" hotels and been disappointed. I tried the Hilton Garden Inn Palo Alto. Good choice. The staff was on point. The room was nice and as described. I was happy to find a complimentary electric car charging station were my car has lived happily for the past few evenings. The room is clean and comfortable. Good office chair and desk with ample plugs and charging stations. The pillows are too soft but work. I like that the shower is mounted 7 feet up; however not thrilled with the shower massage showerhead. Neutrogena bath products. There is a restaurant on property; however, they do not provide complimentary breakfast. I'm happy and will be back.
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Date of stay: July 2021
Location
Cleanliness
Service
Room Tip: $10 More for deluxe king bedroom.
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Helpful
Pros: (For this part, this hotel deserved a 5-star review) 1. Rohan the front desk manager was nice. He made me feel welcome. He acknowledged the Hilton gold member status right away and offered the perks without me asking. He offered $ 10 breakfast credit or additional reward points.Which I picked the breakfast credit. He also gave us an upgrade to a bigger room and waived the parking fee. 2. The room is really clean and everything in great order. For example, the bathtub held the temperature of water for a long time and the shower drains fast. The bed is firm, which I like a lot. The thermostat, the refrigerator, the TV, etc all in great condition. The edges of the bathroom walls or around the bathtub also looked very clean. 3. The gym, the swimming pool, and the hot tub are all well maintained.4. The location is really good. Close to all the places we need to go. 5. The room does not have any strange smell. Cons: (For this part, one star out of five was removed) 1. Billing system: Used the Hilton app to checkout on my mobile phone. The pdf of the receipt never arrive in my email. So I went to the front desk to ask for a printout of the receipt. That was when I found out that all the perks (waive parking fee, breakfast credit, etc) promised at check-in for gold member status were not honored and my credit card was charged. The front desk manager could not find the credits in the system until I mentioned Rohan's name. Then the credits were finally applied and I got a new receipt. So it is always a great idea to make sure you review the receipt before leaving the hotel to avoid surprises like that. 2. $12.95 continental breakfast per person is steep, considering what you get. There are just some cut fruits, pastries, and bagels, and Quaker instant oatmeal in the cup. I was expecting some eggs, pancakes or hash browns for that price. I don't recommend it unless you need the convenience of eating breakfast in the hotel and you are given the $10 credits. 3. Instructions about the facility are lacking: I could not find the pool hours and breakfast hours on the hotel website or in the app. I did not see any posted signs about the hours, either. Had to ask the front desk for information. 4. The blackout curtain in the bedroom cannot totally be pulled to the center to cover the entire window. It left a big gap (about 4 feet wide). got woken up by the bright light early. 5.$15 parking fee. …
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Review collected in partnership with Hilton Garden Inn
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
We had 10+ rooms, rooms were clean, staff was friendly, the area around the hotel was full of good restaurants. Breakfast during the weekdays was ok, on weekends week. Parking in the garage was comfortable, the gym was ok. Good hotel to start business meetings in the bay area.
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Date of stay: April 2022Trip type: Travelled
Helpful
The pool was perfect - manageable size for teenagers! And water was warm! I liked it was indoors. We were able to get a connecting room which made it easier for the 3 girls to be together. The hotel desk service personnel were amazing especially Eddy and the late night desk person! The breakfast person was great! The only thing is, breakfast at the weekend was a continental breakfast rather than typical hot breakfast which seems strange given there would be families and tourists! And other similar hotels had hot breakfast but did not understand why weekend would not. And the parking fee did not seem to match other comparable hotels in the area which had free parking. Other than that, we had a great stay! The area was safe and convenient.
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Review collected in partnership with Hilton Garden Inn
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
US$134 - US$502 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaPalo Alto
NUMBER OF ROOMS
174
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Claim Your Listing Frequently Asked Questions about Hilton Garden Inn Palo Alto
What are some of the property amenities at Hilton Garden Inn Palo Alto?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Palo Alto?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Palo Alto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Palo Alto?
Yes, parking is available to guests.
What are some restaurants close to Hilton Garden Inn Palo Alto?
Conveniently located restaurants include Dinah's Poolside Restaurant, The Sea by Alexander's Steakhouse, and Hobee's Restaurant.
Are there opportunities to exercise at Hilton Garden Inn Palo Alto?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Palo Alto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Palo Alto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Palo Alto offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Palo Alto?
Many travellers enjoy visiting Hewlett Packard Garage (4.7 km), The Rengstorff House (4.0 km), and Mount Eival (3.4 km).
Is Hilton Garden Inn Palo Alto accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.