Hotel Maya - A DoubleTree by Hilton Hotel
2,196 reviews
#10 of 65 Hotels in Long Beach
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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Room & Suite (323)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 05/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Maya - A DoubleTree by Hilton Hotel
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Updated 05/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 65 hotels in Long Beach
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California.
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Room & Suite (323)323
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Poolside bar
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Paid private parking on-site
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Vending machine
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Great View
Languages Spoken
English, Spanish, German
Location
Full view
76Somewhat walkable
Grade: 76 out of 100
36Restaurantswithin 1 km
15Attractionswithin 1 km
Contact
700 Queensway Dr, Long Beach, CA 90802-6343
Getting there
1st StLos Angeles Metro Rail20 min
2,196Reviews47Q+A100Room tips
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Popular mentions
I purchased a TravelZoo voucher and used it on Valentines Day, looking for an intimate evening of cozy love, and though there were hiccups along the way (the voucher was a hassle for the desk clerk, and there was a lot of partying going on), we mostly got what I was hoping for. Their little water/cookies welcome bag was nice (I came back multiple times for more cookies), and the waterfront room had a little balcony with a great view (see the accompanying photo). Fuego, their restaurant was good (though pricey), and their “esplanade” (walkway) was a fun. Onsite parking seemed overpriced, but maybe that’s just how it is nowadays.
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Date of stay: February 2021Trip type: Travelled as a couple
Helpful
Response from Greg Guthrie, General Manager at Hotel Maya - A DoubleTree by Hilton Hotel
Responded 1 week ago
Thank you for sharing your feedback with us! We are so happy you enjoyed your stay despite a couple of hiccups along the way which we will share with our Front Desk Manager to address with his team. We are glad you enjoyed your front row views of the waterfront sunrises from your balcony and enjoyed your time in Fuego as there is not a better view in Long Beach from the patio. Please come back again soon!
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Hotel's Favourite
The location of this hotel is perfect for gorgeous scenery and a view of the Queen Mary. Lots of walking trails nearby to enjoy the Long Beach waterfront. The hotel staff is fantastic and very nice. I love the vibe of the hotel. The decor makes it interesting and unique.
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Date of stay: September 2020Trip type: Travelled on business
1 Helpful vote
Helpful
Response from Allison Lesser, Marketing at Hotel Maya - A DoubleTree by Hilton Hotel
Responded 13 Sep 2020
Thank you for choosing the Hotel Maya and thank you for comments! We are so happy you chose to stay with us and glad to hear you enjoyed your experience. We hope you come back again soon!
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I booked this hotel because I have been a Hilton member for over 10 years and am usually loyal to the Hilton brand. I will definitely disassociate myself with Hilton after the terrible experience at this hotel. I booked through Hilton and when I checked in, I was told that the booking price did not match what the Hotel was charging that night. I did have a 2 night confirmation email that I received from Hilton and showed it upon check-in. The front desk worker, Alexis, called my hotel room to harass me and my family because of the price difference. Then the front desk manager, Dayshona, called me while she was at the gas station to again harass me because of the price difference. When I explained to her that I booked through Hilton and if there was a mistake in the price, I should not be held accountable, it should be Hilton. She proceeded to say that I have to take that up with Hilton because I did not book directly with maya hotel. She said, “you have to deal with Hilton about that, not me,” She then proceeded to scream over the phone from the gas station that I have to immediately leave the premises. The level of professionalism was the worst I have ever encountered with any hotel, I especially NEVER expected this from Hilton.…
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Date of stay: January 2021Trip type: Travelled on business
3 Helpful votes
Helpful
Response from Greg Guthrie, General Manager at Hotel Maya - A DoubleTree by Hilton Hotel
Responded 5 Jan 2021
We are sorry to hear about your recent experience here at the Maya and please accept our sincere apologies for not delivering a memorable experience. I have spoken with our Team Members about the experience you described and the rate that you booked through Hilton which was indicated on your email confirmation was our "Back to Home School Blues" package which is a day rate only available between 9am-6pm, it is not an overnight rate package. All of our available rates and packages on-line and through Hilton Reservations direct include rate plan descriptions of what is included and the terms and conditions of each package. I apologize if there was confusion on what rate plan you booked and our team made you feel unwelcome when they were attempting to assist in providing you with an overnight rate to accommodate your request. Thank you for being a loyal customer to the Hilton Brand of Hotels, we really hope that we can serve you in future, if you feel like giving us another chance, please do not hesitate to contact me directly.
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This is a cute hotel and they have a nice pool and water view. I would say it's on the smaller end, which is nice and 'quaint'. It's not walking distance from really anything, so you would have to drive or take an uber, though it really isn't far from downtown long beach with lots of restaurants and entertainment. this is a summer time destination.
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Date of stay: April 2020
Value
Cleanliness
Service
3 Helpful votes
Helpful
Response from Greg Guthrie, General Manager at Hotel Maya - A DoubleTree by Hilton Hotel
Responded 5 Jan 2021
Thank you for your comments. We hope you can join us again in the Summer
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Ants everywhere. Horrible housekeeping. Woke up with 10+ bug bites and asked for the housekeeping. Christie answered my call and asked me if I went for a hiking yesterday. I woke up with bunch of bug bites around my torso and it was very unpleasant that my honesty was questioned. They need to employee better people who really care for their clients. Then, I found the empire of ants between the living room and a bathroom. How will they combat COVID 19 while they cannot even take care of the bugs in a hotel room?
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Date of stay: November 2020
Rooms
Service
Sleep Quality
Room Tip: Do not. Get a room if you want bug bites.
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Helpful
Response from Greg Guthrie, General Manager at Hotel Maya - A DoubleTree by Hilton Hotel
Responded 2 Dec 2020
We are sorry to hear about your recent experience here at the Hotel Maya and please accept our sincere apologies for not delivering a memorable experience. The health & safety of our guests & team members is our number one priority and the hotel is following all guidelines as required by both the state and local health orders throughout the property to keep everyone safe as we navigate through this pandemic. We will address your comments with both our Housekeeping & Front Office Managers and use it as a training opportunity for the team, so that we can ensure this does not happen again. We hope that you will return to Hotel Maya again in the future so that we have the opportunity to make it right.
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PRICE RANGE
US$203 - US$369 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
maya hotel long beach, coast long beach hotel
LOCATION
United StatesCaliforniaLong Beach
NUMBER OF ROOMS
199
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Claim Your Listing Frequently Asked Questions about Hotel Maya - A DoubleTree by Hilton Hotel
Which popular attractions are close to Hotel Maya - A DoubleTree by Hilton Hotel?
Nearby attractions include Aquarium of the Pacific (0.8 km), Shoreline Village (0.9 km), and The Queen Mary (0.9 km).
What are some of the property amenities at Hotel Maya - A DoubleTree by Hilton Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Maya - A DoubleTree by Hilton Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Maya - A DoubleTree by Hilton Hotel?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Hotel Maya - A DoubleTree by Hilton Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Hotel Maya - A DoubleTree by Hilton Hotel?
Conveniently located restaurants include Sir Winston's Restaurant & Lounge, Parkers' Lighthouse, and Fuego Restaurant & Bar - Maya Hotel.
Are there opportunities to exercise at Hotel Maya - A DoubleTree by Hilton Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hotel Maya - A DoubleTree by Hilton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Maya - A DoubleTree by Hilton Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Maya - A DoubleTree by Hilton Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.