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Lake Arrowhead Resort and Spa, Autograph Collection

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Traveller (261)
Room & Suite (97)
Dining (22)
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Overview
  • Excellent38%
  • Very good27%
  • Average18%
  • Poor10%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
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Offers from Lake Arrowhead Resort and Spa, Autograph Collection
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Offers from Lake Arrowhead Resort and Spa, Autograph Collection
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (539)
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Traveller rating
187
143
99
58
38
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187
143
99
58
38
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All reviewslake arrowhead resort and spaprivate beachfront desk managermountain viewcommon areasmain lobbywe ordered room servicehotel lobbylounge chairsthe general managerbig bearfitness centersouthern californialos angelesmid weekget awaywalking distance to the village
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1 - 5 of 525 reviews
Reviewed 2 days ago via mobile

Great location Lobby is nice and large with fireplaces and tables. Plenty of seating for reading and playing games Rooms are nice size. We booked two rooms. One for us and one for our older/adult teens. Safe area The restaurant is ok. Go to the...More

Thank 732lovetotravel
Response from Jennifer H, Executive Assistant at Lake Arrowhead Resort and Spa, Autograph CollectionResponded yesterday

Thank you for giving us your valuable feedback. We are happy to hear that you enjoyed your recent stay! We look forward to welcoming you back to the Lake Arrowhead Resort and Spa when your travels bring you to Lake Arrowhead.

Reviewed 3 weeks ago via mobile

We were a family of 4 visiting end of March, beginning April 2018. The stay was nice, the rooms clean, one only restaurant on premises and a combo gym/ spa. The area it is located it is beautiful so one has lots to do outside...More

1  Thank Katia_92109
Response from Jennifer H, Executive Assistant at Lake Arrowhead Resort and Spa, Autograph CollectionResponded 3 weeks ago

Thank you for taking the time to provide us with your valuable feedback. We appreciate you bringing these concerns to our attentions. Please note that we have shared your feedback with the appropriate team members to address and improve the issues that you encountered during...More

Reviewed 3 weeks ago via mobile

We stayed at this “autograph” Marriott for 2 nights. We found the front desk women friendly. The lobby is large and beautiful. Our room was alright, but in poor shape. The refrigerator did not seem to work, the ceiling had lines of patched paint, part...More

Thank LeeMahwah
Response from Jennifer H, Executive Assistant at Lake Arrowhead Resort and Spa, Autograph CollectionResponded 3 weeks ago

Thank you for giving us your valuable feedback. We have shared your note with the appropriate team members to work on the areas that fell short during your recent stay. We look forward to welcoming you back when your travels bring you to Lake Arrowhead.

Reviewed 4 weeks ago via mobile

I wish I could give this place zero stars. I’ve stayed in plenty of Marriotts and this place is a certified dump. Dirty carpets and linens...horrible restaurant and even worse customer service from hotel staff. Not even close to being worth the money. You will...More

1  Thank andi4music
Response from Jennifer H, Executive Assistant at Lake Arrowhead Resort and Spa, Autograph CollectionResponded 4 weeks ago

Thank you for taking the time to give us your valuable feedback. As a teachable moment we have shared your note with the appropriate team members. We appreciate all guest feedback and sincerely apologize for the inconveniences your party encountered during your recent visit. We...More

Reviewed 4 weeks ago

I typically do not write reviews/feedback and I can say that this is my first time providing a negative review, as my experience at Lake Arrowhead resort was nothing, but horrible. First of all, if you want to see how a person-who hates his job...More

1  Thank Peji_gol
Response from Jennifer H, Executive Assistant at Lake Arrowhead Resort and Spa, Autograph CollectionResponded 4 weeks ago

Thank you for choosing to stay at the Lake Arrowhead Resort and Spa, Autograph Collection and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$178 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$178 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (261)
Room & Suite (97)
Dining (22)
Pool & Beach (15)
Questions & Answers
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Tiffany M
24 January 2018|
Answer
Response from Jazzradio | Reviewed this property |
I do not know.
0
Votes
Claire S
11 January 2018|
AnswerShow all 2 answers
Response from GMLAR2017 | Property representative |
The $150.00 fee is a one time cleaning pet fee that is non refundable. Please let me know if you have any other questions. Thanks Sam
0
Votes
Room Tips
"Lake Views"
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"All the rooms are old as hell. This does not get a repeat."
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"Ask for a lake view room."
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"Choose a lake-facing room. It's well worth it."
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