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SureStay By Best Western Hollister
660 San Felipe Rd, Hollister, CA 95023
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Avg. $297 /night, 3/21 - 3/22
$330
per night
$246
per night
$161
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#2 of 7 hotels in Hollister
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
At the SureStay by Best Western Hollister in Hollister, CA, you're sure to find rewarding value and quality. Everything you need, nothing you don't want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Business Centre with Internet Access
BBQ facilities
Concierge
24-hour front desk
Parking
Wifi
Outdoor pool
Bar / lounge
Breakfast buffet
Non-smoking hotel
Shops
Express check-in / check-out
Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Location
660 San Felipe Rd, Hollister, CA 95023
Getting there
Monterey Peninsula Airport
50.4 km•
See all flights
San José Mineta International Airport
72.4 km•
See all flights
Car Hire
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Detailed Reviews
This Hotel was very nice. Staff were very attentive, everything was clean. The only down was there in room TVs were very old, with no premium channels, and no Smart Tech. We plan to attend the Fair again next year and will most likely stay here again. Hopefully they will have upgraded their TVs so our grandkids can enjoy room entertainment while in the room.
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Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pros: Room reasonably clean, bed comfortable, wifi strong, easy chair in room. Front desk staff friendly. Cons: Shabby, slightly dingy especially bathroom, old, cheap fixtures including poorly functioning toilet and shower. Bottom of the line amenities. Blanket too thin. Unattractive, unhealthful breakfast options. Not a dump, but a poor value.
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Date of stay: April 2022
Value
Rooms
Service
Room Tip: Go elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Well, they have come a long way from what they were. Could be way better, could have been worse. Staff were very friendly. Lots of issues with the Covid. If the pool is going to be closed, drain it instead of having a giant green pond.
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Review collected in partnership with Best Western
Date of stay: October 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is in a great location for visiting Pinnacles National Park but it is dingy and needs a major upgrade. The staff is great but they have to deal with a substandard facility. The noise from the room above me forced me to go to the front office at 1:00 am. The continental breakfast that was provided consisted of an orange, a breakfast bar and a mini bottle of water. Covid-19 is no excuse for this pathetic breakfast.
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Review collected in partnership with Best Western
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gues Service Manager, General Manager at SureStay By Best Western Hollister
Responded 25 May 2021
Dear Mark R, Thank you for taking the time to fill out our online survey. It is unfortunate to see that you had a less the ideal experience at our hotel and for that I do apologize. We will use your feedback to improve our accommodations. Currently we are in the process of revamping our complimentary breakfast to adhere to local COVID protocols. Thank you for staying with us and have a wonderful day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was relatively clean, but the tub had peeling paint and moldy/discolored caulking, some stains on the armchair and molding falling off the wall in the closet. This all gave it a bit of a shabby feel.
Be aware that if you are on ground level, there are cars parked right outside the door. I was woken up repeatedly by people arming/disarming alarms and starting vehicles.
Be aware that if you are on ground level, there are cars parked right outside the door. I was woken up repeatedly by people arming/disarming alarms and starting vehicles.
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Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SureStay Hotel By Best Western Hollister, General Manager at SureStay By Best Western Hollister
Responded 9 Aug 2023
Dear ILowen74, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 831-637-9248. Sincerely, 52067 Property Hotel Guest Support SureStay Hotel by Best Western Hollister
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was charged a $100.00 room key card deposit for 2 room key cards that may be worth one dollar each if that much. It will take several days for that charge to come off of my credit card bill. The hotel is by no means a five star hotel.
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Review collected in partnership with Best Western
Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gues Service Manager, General Manager at SureStay By Best Western Hollister
Responded 11 Aug 2021
Dear deraldlangwell, It is unfortunate that you did not understand our incidentals deposit policy is. We require up to $150.00 incidentals deposit in addition to room and tax at the time of check in. Our website also states this which you clearly did not read. At the time of check in you were informed of this as well. When you called on Tuesday Aug 10 I did explain to you that this is not a charge and that is pre-authorization and is released by the hotel on the day of your check out and it will take your bank up to 7 business days to reverse this. Some banks are quicker then others. This is not a key card deposit for 2 room key cards. You clearly did not understand when we explained it to you. Our deposit requirement is also stated on our website which clearly was not read at the time of making your reservation using our website. If you disagreed with our deposit requirements you had the option of not booking your reservation and you had the option of not checking into the hotel when this policy was explained to you at the time of check in. We did not force you to stay with us, you have other choices. Thank you and have a wonderful day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I flew into California and drove away in a rental car, I discovered I had lost my drivers license at the airport. I had a photocopy of it, and didn't encounter unusual problems on my 5-day trip - EXCEPT at this motel in Hollister, where I had a reservation for Sept 22.
The stony-faced receptionist woman told me right away - "You're not staying here unless you show an original drivers license or passport."
I had lots of other ID - credit cards, health and auto insurance cards, library card, etc, even a photocopy of my passport, but she never budged an inch. And she never expressed any sympathy, or apologized that "this is company policy" or whatever. In fact, the on-line company policy says NOTHING about ID requirements.
So I went to another motel and got right in. If you're looking for hospitality, stay away from this place.
The stony-faced receptionist woman told me right away - "You're not staying here unless you show an original drivers license or passport."
I had lots of other ID - credit cards, health and auto insurance cards, library card, etc, even a photocopy of my passport, but she never budged an inch. And she never expressed any sympathy, or apologized that "this is company policy" or whatever. In fact, the on-line company policy says NOTHING about ID requirements.
So I went to another motel and got right in. If you're looking for hospitality, stay away from this place.
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Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SureStay Hotel By Best Western Hollister, General Manager at SureStay By Best Western Hollister
Responded 27 Sept 2024
Dear Rollingstoneman, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The hotel does require an actual valid Drivers License or a passport to be present at the time of check in matching the individual name of the reservation. If I can provide any assistance, please don't hesitate to contact me directly at hotel. Sincerely, 52067 Property Hotel Guest Support SureStay by Best Western Hollister
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The bedding and towels were old and worn and clearly wrinkled. The ‘quilt’ was wrapped in 2 sheets and fell apart. First sheet stained with pen markers and replacement sheet stained with menstruated blood. Shower caulk was moldy, and we had to flush toilet 10 times to get number 2 to flush-we finally resorted to using ice bucket to dump extra water in toilet. We could really hear the guy next door and THE TV WAS FUZZY! This is not worth $100 a nite and is not up to Best Western standards.
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pranav Morar, General Manager at SureStay By Best Western Hollister
Responded 15 Feb 2021
Dear K2sea, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Guest Servcies
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at this facility several times over the years and was always well maintained and comfortable. It is now showing its age as it's apparent very little has been done to bring it up to good standards. Since there are now 2 alternative locations in Hollister to stay, I'll not stay here again.
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Review collected in partnership with Best Western
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gues Service Manager, General Manager at SureStay By Best Western Hollister
Responded 9 May 2023
Dear Steve B, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 831-637-9248. Sincerely, 52067 Property Hotel Guest Support SureStay Hotel by Best Western Hollister
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very clean king room, fridge, microwave, coffee maker. Super nice and helpful staff! Bathroom needs work, bring your own towels if you desire poofy and luxurious. Housekeeping does a kick-ass job! Didn't try the breakfast, so can't comment. Climate control worked great, WIFI available (bring your own VPN). Overall, better than a 2.5 that it may be rated.
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Review collected in partnership with Best Western
Date of stay: December 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$147 - $224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western san benito hotel hollister, best western hollister, hollister best western
FORMERLY KNOWN AS
Baymont Inn and Suites
LOCATION
United StatesCaliforniaHollister
NUMBER OF ROOMS
42
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingSURESTAY BY BEST WESTERN HOLLISTER | UPDATED 2024 Hotel Reviews & Price Comparison (CA) - Tripadvisor
Frequently Asked Questions about SureStay By Best Western Hollister
What are some of the property amenities at SureStay By Best Western Hollister?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at SureStay By Best Western Hollister?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SureStay By Best Western Hollister?
Guests can enjoy free breakfast, a lounge, and barbeque facilities during their stay.
Is parking available at SureStay By Best Western Hollister?
Yes, free parking is available to guests.
What are some restaurants close to SureStay By Best Western Hollister?
Conveniently located restaurants include Miyako Japanese Restaurant, Happy Cafe, and Wok.
Are there opportunities to exercise at SureStay By Best Western Hollister?
Yes, guests have access to a pool during their stay.
Are there any historical sites close to SureStay By Best Western Hollister?
Many travellers enjoy visiting San Juan Bautista State Historic Park (14.6 km) and San Benito County Historical Park (13.1 km).
Is SureStay By Best Western Hollister accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.