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Best Western Plus Diamond Valley Inn
3510 W Florida Ave, Hemet, CA 92545
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Avg. $228 /night, 3/17 - 3/18
$332
per night
$278
per night
$223
per night
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About
#2 of 10 hotels in Hemet
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Business
Languages Spoken
English
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Bicycle rental
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Outdoor pool
Fence around pool
Business Centre with Internet Access
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Room features
Air conditioning
Fireplace
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Location
3510 W Florida Ave, Hemet, CA 92545
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 49 out of 100
49
Palm Springs Municipal Airport
47.4 km•
See all flights
Ontario Intl Airport
64.3 km•
See all flights
Car Hire
54 Restaurants
within 1 kilometer
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Detailed Reviews
The accommodations featured pleasingly appointed rooms that added a touch of delight to the overall stay. The staff, characterized by their promptness and friendliness, contributed significantly to the positive experience, ensuring guests felt warmly attended to throughout their visit. Moreover, the breakfast provided surpassed expectations, offering a truly delightful start to each day with its outstanding quality and variety.
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Review collected in partnership with Best Western
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at Hemet while attending Coachella. The hotel is an hour drive from Coachella. We failed to book on time and all Coachella hotels were sold out by the time we got the show tickets. The hotel has old amenities but the staff was extremely friendly and engaging. Breakfast is served in morning though its pretty limited. I wouldn't advise anyone travelling from Coachella to stay here and commute because you may get tired after the show and driving late may be gruesome. But if you driving through Hemet a good place to sleep over.
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Date of stay: April 2022
Value
Location
Service
Room Tip: Choose rooms far from the Reception breakfast area can be noisy in morning
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I came to Hemet to see the wildflowers at Diamond Valley Lake. The hotel was a short drive to the lake. The facility was extremely clean and the staff was friendly and helpful. The breakfast seemed ample, though I had only coffee (because I don’t eat breakfast). The wifi signal was weak and not usable, but this wasn’t a problem for me. The curtains don’t shut completely so if you like to sleep in a dark room, bring a couple of clothespins to keep them closed. The bed was firm and extremely comfortable. We had a really excellent and surprisingly affordable dinner at Osaka House Ramen and Sushi, which is just a couple of minutes away. It was a great stay and I’d stay there again.
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Review collected in partnership with Best Western
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favourite
Judged a Dog Show and stayed at BW during that trip. Excellent, very helpful staff! Very good location and ammenities near by. Extremely neat, clean accomodatons. Will plan on staying at this location again.
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Date of stay: May 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
California law says, NON-SMOKING , enforce it or clean it up. Check room for trash , inappropriate items, clean the room, just not throw out the trash cans. Front staff, Angle (girl with black and blonde hair) was at a loss on how to get the room recleaned. She claims they charge a $250 damage on smoking room, then I say, use it to clean a room, scrub the halls enforce non-smoking, , lower the noise at 1 AM. I have used this hotel before, but the quality , security, cleanliness has not been maintained.
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Review collected in partnership with Best Western
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vicki Heavin Robinson, Other at Best Western Plus Diamond Valley Inn
Responded 3 Aug 2021
Dear Michael Thank you for taking the time to do our survey your feedback has been very helpful to us. We would like to see you again in the future so you can see the changes we have made.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked this BW for a weekend stay for my granddaughter's soccer tournament in Temecula. I hadn't read any reviews in advance since I have always found BW hotels to be great places to stay. The day before traveling my daughter texts me to suggest that I look at some of the recent posted reviews. Oh my.
Perhaps it was because once I read some of the other reviews the bar was now set so low that anything short of purgatory would have been acceptable. Or, maybe we were just lucky.
In all fairness, this hotel has some shortcomings, most of which are probably related to Covid. Yes, the pool was closed. Yes, breakfast was a grab and go. (It wasn't bad, mind you. Fresh apple, pre-wrapped muffin, granola bar, and a juice box.) And yes, check-in, although efficient, was not the "welcome home experience" that I am accustomed to when staying at a BW.
Our rooms were clean, décor was fine, everything worked except a couple of outlets (other reviews also noted this), and sleep quality was good. Unlike others who said the place smelled of urine or tobacco or that they didn't feel safe, I experienced none of this. Even when after dark we walked over to the Wendy's across the lot for a Frosty.
For the price paid and the value received, next year should we go to the Albion tournament again, I'm likely to stay here. I just hope that between now and then staff gets some training on guest service.
Perhaps it was because once I read some of the other reviews the bar was now set so low that anything short of purgatory would have been acceptable. Or, maybe we were just lucky.
In all fairness, this hotel has some shortcomings, most of which are probably related to Covid. Yes, the pool was closed. Yes, breakfast was a grab and go. (It wasn't bad, mind you. Fresh apple, pre-wrapped muffin, granola bar, and a juice box.) And yes, check-in, although efficient, was not the "welcome home experience" that I am accustomed to when staying at a BW.
Our rooms were clean, décor was fine, everything worked except a couple of outlets (other reviews also noted this), and sleep quality was good. Unlike others who said the place smelled of urine or tobacco or that they didn't feel safe, I experienced none of this. Even when after dark we walked over to the Wendy's across the lot for a Frosty.
For the price paid and the value received, next year should we go to the Albion tournament again, I'm likely to stay here. I just hope that between now and then staff gets some training on guest service.
Read more
Date of stay: July 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loud noisy people all over Hotel. Not a friendly-looking place at night. I'm a diamond Rewards member i stay at over a 100 nights a year with Best Western. I have never walked out of a hotel before and gone to the one next store. I called at approximately 10 a.m. to give my rewards number make a room reservation and told them I would be there after 6 pm. They did not want my credit card and would not take it said I didn't need it I'm a Rewards member I'm good. After dealing with traffic coming from LA getting something to eat in this town I arrived at about 8:30 p.m. . They had given my room away lied and said they had called me which I run my business from my telephone I do not miss calls. She called someone else and they said well we tried to charge his credit card but it was declined. They never took my credit card number again they lied. Then they wanted to charge me for a different room because they seemed to think it was my fault. I would just like to remind this hotel owner people like me that work for a living stay in hotels during the week come in at night sleep and go to work before breakfast and don't damage your hotels can stay anywhere we want. So for this trip I paid more money and stayed next door at the Hilton. Get a grip on your staff they're going pretty heavy on cash stays, if you know what I mean. Highly recommend going somewhere else the Antics that have been allowed to go on there at night are not what most people want in a hotel, if they did they'd stay at Motel 6 next to a prison
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had the worst experience but had no choice but to stay at this horrible hotel/motel. We were there for a memorial service and had booked two suites with one suite that would allow a pet, we called a couple of weeks in advance to make sure we would get at least one suite that allowed pets. When we get there the woman at the front desk tells us that we didn't book it right and the person that confirmed did not do their job correctly and we were out of luck they could only give us a very small room with two queen beds. ok fine. Then we take a look at the other "suite" and they were old, smelly and had broken appliances in them. We cancelled this suite and got another room at Hampton In down the street for the other guests. We unfortunately were stuck at this place because of our dog. I will never stay here again but there are plenty of homeless people that stay here and hang around outside. There was even a dumpster fire while we were there, ugh. Please be careful if you stay here, be aware of your surrondings.
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Review collected in partnership with Best Western
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from vicki heavin, Other at Best Western Plus Diamond Valley Inn
Responded 11 Jan 2022
Dear Guest Thank you for taking the time to take our survey your feedback is very important to us. I am so sorry to hear that your stay was not a pleasant one. I am going to be looking into this situation as this is not the way things are supposed to be handled here. Customer service is what our team takes pride in and what we are most known for. I do hope if your in our area again you will give us another chance to show you the customer service every guest deserves.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Best Western Plus, Diamond Valley Inn:
By far the worst customer service I have experienced at a Best Western Plus. If you simply ask for a cup of coffee at this establishment after breakfast hours, the cleaning lady on duty, Juliet, will certainly make you feel terrible for asking. After my wife asked Juliet if coffee was available, she looked at my wife incredulously, as if we were asking for something very outlandish. Juliet, after recovering from my wife's coffee availability question, then gathered herself and told my wife that ONLY coffee was available. My wife then asked me why this person had such an attitude with her. Juliet made it a point to walk up to my wife and to ask her what did she say, and rather than exercise customer service, she made it a point to make her personal points to my wife that she felt that she hadn't been rude. My wife told her she didn't want to speak to her and so the cleaning lady left to then bring back her cleaning lady friends so they could gossip in the corner about my wife in Spanish. The manager Vicki Heavin was of no customer assistance, simply saying that she could not picture Juliet or the other cleaning ladies acting in this manner.
Vicky Heavin in all her back woods glory of illustrating incompetence at its finest, claims she CAN see my wife on the motels camera footage, but she CANNOT see her own employees in this same camera footage approaching my wife, and standing right next to her, to make personal comments, having absolutely nothing to do with customer courtesy and professionalism, or being gathered together by Juliet, to come and see my wife and gossip in Spanish about her.
Apparently, Juliet in all of her old aged wisdom and maturity, still needs comfort and support to deal with her own emotional and personal discomfort via her fellow employees Laura and Maria who were summoned by Juliet, to leer at my wife and make personal comments, which were all condoned by Vicky-the friend ; I mean the "manager" of Juliet. So good to see nepotism/ unprofessionalism/ lack of accountability alive and well at The Best Western Plus, Diamond Valley Inn.
Please someone at this organization have Vicky Heavin add optometry to her insurance plan as well as ethics training, she needs it.
By far the worst customer service I have experienced at a Best Western Plus. If you simply ask for a cup of coffee at this establishment after breakfast hours, the cleaning lady on duty, Juliet, will certainly make you feel terrible for asking. After my wife asked Juliet if coffee was available, she looked at my wife incredulously, as if we were asking for something very outlandish. Juliet, after recovering from my wife's coffee availability question, then gathered herself and told my wife that ONLY coffee was available. My wife then asked me why this person had such an attitude with her. Juliet made it a point to walk up to my wife and to ask her what did she say, and rather than exercise customer service, she made it a point to make her personal points to my wife that she felt that she hadn't been rude. My wife told her she didn't want to speak to her and so the cleaning lady left to then bring back her cleaning lady friends so they could gossip in the corner about my wife in Spanish. The manager Vicki Heavin was of no customer assistance, simply saying that she could not picture Juliet or the other cleaning ladies acting in this manner.
Vicky Heavin in all her back woods glory of illustrating incompetence at its finest, claims she CAN see my wife on the motels camera footage, but she CANNOT see her own employees in this same camera footage approaching my wife, and standing right next to her, to make personal comments, having absolutely nothing to do with customer courtesy and professionalism, or being gathered together by Juliet, to come and see my wife and gossip in Spanish about her.
Apparently, Juliet in all of her old aged wisdom and maturity, still needs comfort and support to deal with her own emotional and personal discomfort via her fellow employees Laura and Maria who were summoned by Juliet, to leer at my wife and make personal comments, which were all condoned by Vicky-the friend ; I mean the "manager" of Juliet. So good to see nepotism/ unprofessionalism/ lack of accountability alive and well at The Best Western Plus, Diamond Valley Inn.
Please someone at this organization have Vicky Heavin add optometry to her insurance plan as well as ethics training, she needs it.
Read more
Date of stay: March 2024Trip type: Travelled on business
Value
Location
Service
Room Tip: Avoid this place, rude customer service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vicki Heavin, General Manager at Best Western Plus Diamond Valley Inn
Responded 6 Mar 2024
Dear David I am truly sorry you and your wife feel the way you do about the situation. It was one of those times where no one was going to be happy, so I felt another hotel would be a better fit for you. You didn't even stay at hotel so it is quite unfair for you to do a review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our first room was so bad that the maintenance man suggested we move to a different room. The hotel added $10 amenity fee for a pool that was closed. Upon checkout, they added 3% for using a credit card. This was our worst experience in 35 years.
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Review collected in partnership with Best Western
Date of stay: June 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I don't have any knowledge about the pet fee; best to contact the hotel to ask.
I don't recall having any problems with the Wi-Fi. Probably any place can have occasional slowdowns, which may or may not indicate a chronic problem.
I mentioned it in my review. There is no on-site laundry. There is a public laundromat in the adjacent shopping center, at the far end from the hotel.
Yes, that is fine as long as it is a one time thing. Please make sure to mark the package in care of your name and if possible let us know when the package might be delivered so we can keep an eye out for it.
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PRICE RANGE
$221 - $273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
super 8 hemet, super eight hemet, hemet super eight, hemet super 8
FORMERLY KNOWN AS
Super 8 Hemet
LOCATION
United StatesCaliforniaHemet
NUMBER OF ROOMS
66
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingBEST WESTERN PLUS DIAMOND VALLEY INN | UPDATED 2024 Hotel Reviews & Price Comparison (Hemet, CA) - Tripadvisor
Frequently Asked Questions about Best Western Plus Diamond Valley Inn
Which popular attractions are close to Best Western Plus Diamond Valley Inn?
Nearby attractions include Gibbel Park, Hemet (0.9 km), Regal Cinemas Hemet 12 (1.1 km), and AMF hemet lanes (0.7 km).
What are some of the property amenities at Best Western Plus Diamond Valley Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Plus Diamond Valley Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Diamond Valley Inn?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Plus Diamond Valley Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Diamond Valley Inn?
Conveniently located restaurants include Los Vaquero's Mexican Grill, Steer 'n Stein Restaurant, and Mia's Country Kitchen.
Are there opportunities to exercise at Best Western Plus Diamond Valley Inn?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at Best Western Plus Diamond Valley Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Best Western Plus Diamond Valley Inn?
Many travellers enjoy visiting Soviet Transpolar Landing Site (6.0 km).
Is Best Western Plus Diamond Valley Inn accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.