I don’t blame the staff. The hotel was noisy. Our toilet broke and was never iced. The hotel was old. The breakfast staff were super nice and helpful and kind. They deserve better. Shape up this location please
Met all expectations. As Expected from Best Western. Have not stayed there previously, but would do so again. Great Location and freeways access. Clean, and dependable service. Enjoyed stay, very quiet.
I’m writing this review because I wish I had known these things before booking this hotel. This was a family trip with 2 children. When exiting into Garberville, my stomach dropped. Immediately this town did not feel safe. The evening check inn employee did not communicate well. We had to ask her to repeat herself several times. Parking was in the back of the hotel, which was SUPER sketchy. Homeless people mulling about and walking dead looking druggies were a dime a dozen. You would not want to be out behind this hotel alone. Getting to our room #116 was like walking through a prison cell block. There was no security to this lower level, which means the posse we met in the back parking lot had full access. Upon entering the room, it did not smell clean. The kitchen floor was sticky, the bottom of the fridge was broken off and laying on the floor and there was grit in the tub. There were 4 of us on the reservation, but only 2 towels and no bedding for the pull out sofa. So back to the lobby we go to ask for these items. The check in employee seemed annoyed at our requests, but complied. Before bed I took a shower.. a cold shower because the hot water didn’t work and the tub barely drained as I stood ankle deep after 2 minutes with the water running. In the morning, I used the bathroom sink to brush my teeth and could hear gurgling. The tub started to fill with sewage and the toilet started to overflow. That was it for me. We awoke the kids and told them we were leaving. We had originally booked 2 nights. When I told the front desk that we were checking out early, she didn’t seem surprised at all. She apologized and refunded my 2nd night. We loaded up the truck, which thankfully was still there, and promptly left Garberville never to return.…
I have to start with the positives about Best Western Plus Humboldt House Inn. The staff are really great. I had a very late check-in (after 2:00 am) and the gentleman who checked me in who very nice even though it was so late. The bed was also amazingly comfortable, probably one of the most comfortable beds I have ever slept in, in a hotel. Unfortunately, the Humboldt House Inn is pretty ratched. As soon as I opened the door to the room, I was greeted with the overwhelming stench of pot. I get it, it's Humboldt County, but I was worried that I would get hit with a $100 fine. I called downstairs and reported it immediately. I really wanted a different room, but it was so late and there were a lot of cars in the parking lot, so I figured there probably weren't any other rooms. As I was unloading my car, there were a fair amount of transients around the parking lot, so I definitely would NOT leave anything of value in your car. The bathroom hadn't been cleaned properly (dirty toilet, random hairs in the shower). The carpet was stained, dirty fridge, dirty handprints on the door. I was then awakened at 10:00 am by a screaming argument next door complete with the N word yelled over and over again. Really was not great, as I was exhausted and really needed sleep. I spoke to the Front Desk staff the next morning and they were very professional and courteous. Although, I do feel that a discount off the room should've been offered for the room smelling so awful.…
Pictures on the internet look much nicer than in person. The hot tub was out of service as was the waffle maker. The beds were not as nice as other Best Westerns including those that were not labeled "Plus" but they were adequate. Room was musty but we had a sliding class window that allowed us to air the room out once we fixed the screen that was off the tracks. The room rate was expensive for what we got but I would say that about 90% of the Best Westerns we stayed at.
We stayed 3 nights in a king room. The room itself was good sized and very clean and quiet! Complimentary hot breakfast each morning was a bonus! They had a great variety of options and there was plenty. Every employee we dealt with were very nice and helpful...we really enjoyed our stay!
I thoroughly enjoy this hotel and consider myself a regular. The hotel has a huge lobby that is great for socializing and for those who prefer social distance. Free coffee and tea is available in the lobby 24 hours. Owners, Harry and Nimi are wonderful hosts.
Excellent spacious room and plenty of choices for breakfast but quite expensive. Great spot for visiting the Redwood Forest and Avenue of the Giants, the Lost Coast and Shelter Cove are both within easy reach.
My wife and I stayed here one night when we were on vacation. The outside of the hotel was decent and so was the room. However, I thought the hotel was overpriced for what we got. For example, there was no microwave in the room. The breakfast was very good.
We were pleasantly surprised how big our room was, so atypical for hotels. We had a little deck overlooking the pool and it was very clean. The morning breakfast was good and there was plenty. I thought Renee at the front desk was super friendly and helpful. I guess I was surprised that one night was $308 and I wasn't aware of the hefty tourism taxes in California, yikes. But of course, not Best Westerns' fault. Thanks