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#1 of 10 hotels in Niseko-cho
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Set in a spectacular natural landscape with stunning views across the Annupuri ranges and Mount Yotei, Park Hyatt Niseko Hanazono embodies personal luxury for global connoisseurs. A true year-round mountain resort with spaces and guestrooms designed for enriching experiences in an environment of carefully curated art, cuisine and contemporary design. パーク ハイアット ニセコHANAZONOは、名峰・羊蹄山とニセコアンヌプリの壮大なランドスケープを一望にできる最高のロケーションに誕生したラグジュアリーリゾートです。世界各国からの旅行者が賞賛するニセコの大自然を、年間を通じて贅沢なスタイルでご満喫いただけます。
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Nestled near prime skiing destinations, Park Hyatt Niseko Hanazono is lauded for its convenient location and pristine cleanliness, often attributed to meticulous housekeeping staff. Guests are enamored by its sophisticated atmosphere and luxurious amenities, including on-site onsens and ski services.
The spacious rooms with breathtaking views are well-received, though some guests note occasional housekeeping oversights. While the hotel's amenities and atmosphere earn rave reviews, opinions on value and service are mixed, with some travelers experiencing underwhelming service and unexpected charges.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Lavish
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Park Hyatt Niseko is beautiful. Actually it is probably one of the prettiest hotel I had even been in (outside the Maldives). The King room is more of a Jr Suite and is very comfortable. The free still and sparkling water is a nice touch and the in room minibar is actually somewhat reasonable (it is actually the cheapest place to get beer in the hotel).
The location is great if you are skiing Hanazono, but other than that, there is literally nothing nearby. There is a shuttle to take you to Hirafu, but the shuttle timing is somewhat limited and gives you a bit of anxiety that you might miss the once an hour shuttle (coming back).
There are 2 things that prevents the full 5 stars.
1. The staff does need more time getting used to things. Everyone is very friendly, but seemed disorganized. I wasn't recognized for status on check in. There are multiple other confusions at the Lounge, but the most memorable is that I had 3 different staff asking me what type of water I wanted for lunch, and even then it still took 10 minutes to get water (when there was almost no one in the Lounge). The Lounge staff is not too knowledgeable about the limited menu, which includes not knowing about what is in the curry and what is in the daily bento. Front desk wasn't sure what they can and cannot do when it comes to late checkouts.... etc etc
2. Breakfast a la carte was pretty much robbery. I know this is a premium hotel but 8 udon noodles and an egg is not $25 worthy. Same goes for the small tiny French Toast. Save that money for lunch and get the excellent Ramen or Curry.
Lastly, shout out to Yannik at the Bar. Your Strawberry Daiquiri is my wife's favorite drink in all of Japan and she is now sad we cannot get Hokkaido Strawberries back home.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from stefan-bollhalder, General Manager at Park Hyatt Niseko Hanazono
Responded 4 Mar 2020
Dear Happyxix Thank you very much for staying with us and sharing your experience. We are delighted to know that you had a wonderful time staying with us. Thank you for our views on our guest rooms , it is true that in most hotels around the world an room like this would be considered a suite, with its living area including dining table, sleeping sofa and the extra full bathroom. All our rooms are in fact designed to sleep 4 people. The hotel has been designed whit the location in mind, 10 restaurants including lounges and bars, 25 meter swimming pool, 2 gyms, onsen and Spa, ski valet and ski rental shop to have a seamless vacation in the resort without going for and back to Hirafu or Kutchan. We have noted you remark on the complimentary bus shuttle and are currently evaluating how we can improve the services. Please accept our sincere apologies for the service shortfalls you received during your check in and in our restaurants. We completely agree with you that we will have to provide better and more personalized service to our clients. We are looking at your comment on the breakfast servings and pricing. It is our aim to offer high quality food and beverage servings for a good value and reading your description we certainly have disappointed you, our sincere apologies for this. Thank you for mentioning Yannik and his skills in making your wife most favorite strawberry daiquiri. We have passed your message to him and complimented him on his skills and guest service. Thank you for voting the prettiest hotel you ever stayed in, we value your comment and truly hope to welcome you soon back again for a ski or summer vacation best regards Stefan Bollhalder General Manager
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We spent a week in niseko for snowboarding in feb. We stayed in a one-bedroom suite with private onsen on the Residence side. The hotel is very new. The room is spacious, and can sleep up to 4 people comfortably as it has two toilets. The benefit of staying in the residence side is that we have our own kitchenette to make breakfast or dinner with the freshest Hokkaido produce from local supermarket. There’s also a washing machine and dryer, which is extremely useful after a few days of snowboarding. The toilet amenities are of usual high quality from Le Labo. One of the best thing is soaking in the private onsen with proper spring water from the mountains after a day of snowboarding!
Service from front desk was faultless. Every staff we met spoke excellent English and addressed our needs. The luxury of staying in Park Hyatt niseko was being able to ski in-out with a ski valet service to help you with the ski/ snowboard equipments. We hired our snowboards at the ski shop inside the hotel, and they were of high quality. There were many restaurants to choose from within the hotel, but we ate out a lot as we had a car and liked going out to try new restaurants. Breakfast was good with special mentioning of beef udon noodles. The Concierge needed a bit of improvement as they mixed up our restaurant bookings and ski rentals.
The hotel is also in close proximity to Kutchan and Hirafu (less than 10 min drive). We went to Kutchan to get groceries from the big supermarkets and drug stores. And we went to have dinner in the many recommended restaurants in Hirafu and Kutchan. Overall we had a wonderful stay in Park Hyatt Niseko. We cannot wait to be back!
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Date of stay: February 2020Trip type: Travelled as a couple
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Response from stefan-bollhalder, General Manager at Park Hyatt Niseko Hanazono
Responded 26 Feb 2020
Dear backpackingnomore, Greetings from Park Hyatt Niseko Hanazono! Thank you for choosing our Hotel as your residence during your recent visit to Niseko and for taking the time to leave us a wonderful feedback - being something "unforgettable", which means so much to all of us. We are everyday working to improve our service quality and at the same time introducing new additions to our service to bring about more and more personal and luxurious experience to all of our guests. We truly look forward to welcoming you back to our mountain resort. Sincerely, Stefan Bollhalder General Manager Park Hyatt Niseko Hanazono
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The word that kept coming to mind during my stay at Park Hyatt Niseko Hanazono was "exceptional." Having only recently opened a few months ago, the hotel and on-site staff were already working together perfectly to provide a seamless experience. The ski locker/valet facility was incredibly spacious, and the staff there were very attentive and helpful in preparing my equipment before hitting the slopes. The proximity of the hotel to the Hanazono lift base can't be beat. For dinner, I ate at the China Kitchen and thoroughly enjoyed the best Chinese food in Hokkaido. The overall atmosphere of the hotel was superb--at any time of the day, it is one of the most visually appealing and comfortable hotels I have ever seen. Finally, the onsen facilities are the best that I have ever experienced. The public areas of the onsen were spotless and maintained very well. I recommend this hotel to the highest degree and want to thank the Park Hyatt team for such a wonderful experience.
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Date of stay: March 2020
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Response from stefan-bollhalder, General Manager at Park Hyatt Niseko Hanazono
Responded 13 Apr 2020
Dear carlanderandrew, Greetings from Park Hyatt Niseko Hanazono! Thank you for choosing our Hotel as your residence during your recent visit to Niseko and for taking the time to share your experience with us. We are more than humbled and feel very honored for all of your kind mentioning of our facilities and service experience as something "exceptional" - Thank you so much. Here at Park Hyatt Niseko Hanazono we thrive to deliver and all of our valued residents and guests the best service they could find here in Hokkaido, Japan by assisting them to achieve a memorable holiday they would always remember. Niseko has many distinctive and ever changing beautiful scenery and a lot of fun activities all year around. We look forward to welcoming you back with some delicious and wholesome meals with the freshest ingredients in season and some exciting new services for your next visit. Sincerely, Stefan Bollhalder General Manager Park Hyatt Niseko Hanazono
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We booked at the Park Hyatt Niseko months before they officially started taking reservations—so the anticipation was high! And the hotel delivered. The concierge was extremely helpful, easily arranging things big (guided ski tours) and small (transportation). The staff was kind, engaged, and proactive. We arrived at the hotel at 1AM and the front desk staff actually made my sofa bed and found me an extra duvet. The public spaces were gorgeous—my father and I would walk around on little ‘architecture tours’ to marvel at the design. And we were obsessed with with the pool area (with four semi-private jacuzzis) and the onsen, with separate bathing areas for men and women. It was our nightly ritual, along with a dining experience at the hotel. The Deli was great for casual, impromptu meals but the real treat was the Teppan. One of the best meals of my life. And the Lounge downstairs, and the Mountain Lounge in the Residences, were great places to let the hours unwind with crisp Japanese brews. Stefan (the GM) and his team have created something wonderful in Niseko.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
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Response from stefan-bollhalder, General Manager at Park Hyatt Niseko Hanazono
Responded 3 Mar 2020
Dear Eric Thank you for staying with us , it was a great pleasure having you and your father with us. Thank you for you wonderful recommendation. We are very pleased to know that you both had a wonderful experience with us, that you not only liked our facilities , room and restaurants but equally the care and service quality you had experienced from many of our associates. We are very much looking forward to hopefully welcome you both back , not only for a ski vacation but hopefully for an experience in our green season. best regards Stefan Bollhalder General Manager
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The new Park Hyatt Niseko Hanazono is a really great hotel. My wife and I have stayed there twice in the last month and really enjoyed our stay both times. The staff are polite and friendly and gave us a very warm welcome.
The rooms are clean and very spacious. They have a modern interior design and are very well-appointed with all the amenities and comforts one could wish for. Our room during our second stay even had a hotspring-like bathtub! Some rooms also have breathtaking views of Mount Yotei and other mountains surrounding the hotel.
If you are looking to dine at the hotel, then you have many options. There are many restaurants in the hotel. We dined at their Chinese restaurant called China Kitchen. The food we had was amazing. It is worth visiting this hotel just for the food alone. They also have a French restaurant with a 3-starred Michelin chef. They have an Italian restaurant, a teppanyaki restaurant, lounges, bars, a wine cellar and a karaoke lounge too.
We would highly recommend staying at this hotel if you are planning a trip to Niseko in the summer or winter months. We have been so happy with the customer service and experience we had at this hotel that we have made bookings for some other family members so that they can enjoy the comfort and luxury this hotel provides. We are definitely looking forward to staying at this hotel again the next month.
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Date of stay: August 2020Trip type: Travelled as a couple
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Response from Stefan Bollhalder, General Manager at Park Hyatt Niseko Hanazono
Responded 16 Aug 2020
Dear Quest142855, Greetings from Park Hyatt Niseko Hanazono. Thank you so much for your kind and warm comments regarding our mountain resort. It was our absolute pleasure & honor to have you and your wife here with us for multiple occasions. As you have mentioned - you have stayed and experienced both our hotel guestroom as well as our residence unit and we hope that you enjoyed the difference with the design and functionality in those rooms. We also truly appreciate your kind feedback on our restaurant outlets. We are very blessed with very talented chefs across all of our resort and we cannot wait for you to try many other cuisines and hear your thoughts. We will certainly take a good care of your family members during their stay. Please stay well and we look forward to welcoming you back soon. Sincerely from Niseko, Stefan Bollhalder General Manager Park Hyatt Niseko Hanazono
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We stayed at the Park Hyatt over the Christmas holiday and could not be more pleased. The hotel staff was extremely helpful and friendly. We only stayed three nights but all of the staff would great us each morning at breakfast by name. If we ever had a question or need a staff member promptly assisted us. The rooms are beyond amazing. Every little detail has been thought about in the design. The housekeeping was also prompt. Our room was always cleaned while we were out for breakfast and would be finished by the time we got back. The hotel amenities and restaurants are great. All of the restaurants are top quality. The price is also very reasonable considering the high quality. The location of the hotel next to the slopes with the adjacent ski rental shop is also super convenient. Our room also came with a ski locker which was an added bonus. Overall if I could give more than 5 stars I would. We already decided we will be back next holiday season.
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Date of stay: December 2021
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Response from Wright Paul, 支配人 at Park Hyatt Niseko Hanazono
Responded 3 Jan 2022
I would like to take this opportunity to thank you for sharing you kind words with us. We are delighted to hear you had a pleasant Christmas holiday with us at Park Hyatt Niseko HANAZONO. I am happy to hear the staff was helpful and friendly. We strive to acknowledge our guests by name and cater to each personal preference. Thank you for your kind words regarding our restaurants as top quality. We hope you had the chance to enjoy them all! As our hotel is a premiere ski-in, ski-out resort, are ski valets are adjacent to lifts, activity center and ski rental shop is also inside the hotel for our guests convenience. We could not hear better words than that you would give more than 5 stars if you could. We strive to be the premiere ski resort in all of Asia. I look forward to welcoming you again at Park Hyatt Niseko HANAZONO next holiday season. Until then, please take care. Have a wonderful year ahead. Paul Wright General Manager
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We spent 2 nights in a One King Bed Suite (Globalist upgrade at check in, up from a 1 King Bed) at a cash rate of 99,783 Yen per night.
Location 5/5: The Park Hyatt is located within the Niseko Hanazono complex, which is right next to the skiing area and the gold course. The views are beautiful, and we were lucky to catch the first snow. Lot’s of activities available around the hotel. I highly recommend to rent a car and drive to the hotel from Sapporo, as this will give you easy access to nearby towns and things to see and do. Kutchan is the nearest town to visit, just a 5 minute drive from the hotel.
Cleanliness 5/5: Spotless. Both the room and the common areas.
Service 5/5: Excellent service everywhere, from the restaurants, to the bar (great bartenders!), to housekeeping, to front desk. They make you feel like a valued guest.
Food (Breakfast) 5/5: The buffet breakfast is of great quality, and there are many choices. One of the best quality spreads I’ve seen, plus some a la carte items.
Room 5/5: The Suite was beautiful, very well designed and appointed. There was a guest bathroom, always appreciated in suites, and we really enjoyed the welcome amenities.
Common areas 5/5: Beautiful design, amazing lobby area, and the highlight has to be the (free for guests) onsen spa, which I tried and was excellent. The building blends beautifully into the surroundings, and everything about it feels well thought out.
Value for Money 4/5: Very good, given the level of luxury and service, and the fact that we got an upgrade to a suite. Yes, it’s expensive, but it’s worth it.
Bonus points for sustainable practices: Nothing worth mentioning.
• Location (10%) 5/5 • Cleanliness (10%) 5/5 • Service (15%) 5/5 • Food (Breakfast) (10%) 5/5 • Room (25%) 5/5 • Common Areas (5%) 5/5 • Value for Money (25%) 4/5 • Bonus points for sustainable practices: N/A • TOTAL: 4.75 / 5 = 5/5
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Date of stay: December 2023
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Trip type: Travelled as a couple
Room Tip:Visit the onsen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wright Paul, 支配人 at Park Hyatt Niseko Hanazono
Responded 24 Apr 2024
Dear AlvertosRevach, On behalf of the entire Park Hyatt Niseko Hanazono team, I would like to express our sincere gratitude to you for choosing to stay with us during your recent visit to Niseko. Thank you for sharing your wonderful experience with us on TripAdvisor. Your warm and positive review has genuinely brightened our day. We were delighted to hear that you had an unforgettable stay and could relax and enjoy what we offer. Thank you for taking the time to share your positive feedback. We will do our utmost to make your stay memorable and look forward to welcoming you back to Park Hyatt Niseko Hanazono on your next visit. Sincerely, Paul Wright General Manager
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Property feels luxurious, the rooms are well appointed. We were on the 6th floor and stayed in a one bedroom suite (hotel side). This is where my positive comments for the hotel ends. Service at this "5 star" hotel is appalling and not worthy of the Park Hyatt brand or any luxury brand.
Out of the 3 full days we were there, we had to call housekeeping on 2 of those days as we had returned to the room after skiing around 4/5pm to an unmade up room - no clean towels, no shower gel etc. Once we actually had to go to the front desk as even after calling housekeeping, our room was still not made up a few hours later! But all we got was a "sorry, we will send someone". A far cry from the impeccable Japanese service that we are used to in Japan and even across Asia.
Breakfast buffet is included in the room rate and while the food is decent, there is no variety. Every day it was the same options and even my kids got tired of the food after day 3.
On our last night, we decided to go down to the lounge early-ish around 6.15pm for the dinner buffet. We were told there were no seats available (the restaurant was 3/4 empty) till 7.30pm which would have been too late for us as we have young kids. We asked where in the hotel we could have dinner and the answer was that everything was booked out! What kind of hotel does not have a table for their own guests at 6.15pm for a quick dinner? Appalling - the hostess at the lounge did not seem to know what she was doing and had to ask a server for assistance whereby his answer to any of our questions was "no".
We ended up having to order room service. They brought us bottles of soda water with no bottle opener. We called multiple times and they finally brought one 35 minutes after the food/drinks were delivered.
On a more positive note, the ski school attached to the hotel is excellent. The ski valets were superb attentive and great value. Our kids were enrolled in Tic Tac (kids ski school) and the daycare and were very well taken care of. The only comment we have is that the kids ski school ends at 3.30pm! But private lessons which we took ended at 4pm. So there is a disconnect that should be addressed otherwise someone always has to end their lessons early to go pick up the kids.
Earlier in our trip, we were contemplating coming back to the Park Hyatt in December to continue our daughter's ski lessons (because the ski school is excellent) but after multiple poor service encounters at the hotel on this trip, we are definitely not coming back unless we get a serious apology or their service levels drastically improve.
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Date of stay: January 2024
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Trip type: Travelled with family
Room Tip:Stay somewhere else if you want service levels on par with the price you pay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wright Paul, 支配人 at Park Hyatt Niseko Hanazono
Responded 27 Feb 2024
Dear 377jmb sama, Thank you for taking the time to share this feedback on Trip Advisor. Reading your feedback, we know that you care. Please accept our sincere apologies for the inconvenience and failure to deliver the Park Hyatt experience. Your honest feedback is much appreciated. We are working with the team to improve, especially in the areas you have addressed. We hope to welcome you back with a much more improved experience. Sincerely, Paul Wright General Manager
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This was our once in a lifetime ski trip to Niseko & we are so glad we stayed at the Park Hyatt Niseko for 6 nights. We had 4 residences and the best thing about them was the private onsen in each room. We didn't know that the residences have a washer/dryer unit. We didn't read the description of every room carefully, had we known this we would have packed fewer ski clothes. We also did not have a car so we couldn't easily go to the supermarket to buy groceries. Our kitchen was well appointed with appliances. Given the restaurant reservations were extremely difficult to get during the Christmas/New Year's holidays - we regret not having some essential groceries. We could have had a couple lunches or dinners at our residence if we had rice, ramen, eggs, etc. It was not easy to just call a taxi so we pre-booked taxis for the 3 dinners to Hirafu and Niseko. Leaving the Park Hyatt to meet friends who were in Niseko wasn't easy, just as going to a grocery store wasn't easy. We were traveling with 7 family members and getting reservations for sushi and Teppenyaki was impossible. It was also my mother in law's 78th birthday on Jan. 2 and I started emailing the Park Hyatt concierge in late October to get a reservation to Moligere Montagne for a dinner reservation for a party of 3.I could not get a reply back and when someone finally called me back, they were fully booked. I asked to be put on the wait list for a cancellation, they did call us on the first day we got there so we were able to dine at Moliere & it wa excellent. The hotel itself is exquisite. Our kids said it was the nicest resort they've ever stayed in & we have to agree. The staff & service is also excellent. Finbar Gallagher changed my son's life by giving him advice to him while making him a coffee at the Lounge. Finbar told our son to "be happy - because if you are happy, girls will be attracted to you." Our son was in the dumps and didn't want to ski, go out to dinner, or hang out with his family until Finbar gave him this advice. Thank you Finbar for connecting with our 14 year old son & helping him change his attitude! Finbar helped make our vacation fantastic because we were worried about our son. The next night our son was approached by a man in the Robata restaurant asking if his 2 nieces could take a photo w/ our son because they thought he was so handsome! What a confidence boost to our son! Finbar really helped a young teen out with wise words and we are eternally grateful for that!
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2022
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Response from Wright Paul, 支配人 at Park Hyatt Niseko Hanazono
Responded 30 Jan 2023
Thank you for choosing our Hotel as your residence during your recent visit to Niseko and thank you for take a time for such a warm review. I do trust your visit has been an overall memorable experience and you had the opportunity to relax and enjoy with us. We truly look forward to an opportunity to welcoming you back on your next visit. Please give our best regards to your son. Sincerely Paul Wright General Manager Park Hyatt Niseko Hanazono
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The hotel is new and spacious with perfect room size for family of 4. It’s an all suite hotel. All the standard room has a living room with sofa bed and a dinning area that could easily fit 4 people and has 2 bathrooms! Perfect in hardware!!
[Ski activity]
The world’s finest powder snow!! Ski in ski out with ski valet. Premium rental ski and snowboard equipment. Highly recommended!!
[Restaurants]
Top notch on site restaurants if you are lucky enough to get a table. Pierre Hermes bakery and two Michelin restaurants. Make sure you make a reservation 3 months before your trip. You won’t disappointed on food quality, but don’t expect too much on their service. Definitely not Japanese standards service.
[Concierge]
Short staffs and concierge is the worst that couldn’t provide any help. When concierge emailed you one month before your trip to remind you make reservations for restaurants and snow activities, basically it’s too late that all the restaurants are fully booked. We barely had a decent meal during our stay.
My husband called and emailed concierge before our trip over 3 times to arranged room deco for our 10 years wedding anniversary. Took forever for concierge to respond. Picked the most expensive deco plan and got nothing when we arrived. Talked to front desk two times and ended up they sent a last minute email on our 3rd day said too late to coordinate with local flower shop so they put the fake artificial flower and gonna charge 1,9000yen ($170usd) for it!!! Fake flower!!! I would rather they told us that they are short staffs and won’t be able to provide this kind of arrangement instead of put the low quality fake flower in our bed and ruin our anniversary!!
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2022
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Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wright Paul, 支配人 at Park Hyatt Niseko Hanazono
Responded 25 Dec 2022
Dear Grace K sama, Thank you very much for staying whit us during your visit to Niseko and for taking the time for this review. We are delighted that you have passed through our ski valley and enjoyed the Niseko snow. However, we sincerely apologize that our concierge could not meet your expectations. We will discuss this with our team and will do our best to provide a better service to all our guests. We truly look forward to an opportunity to welcoming you back on your next visit. Sincerely from Niseko, Paul Wright General Manager Park Hyatt Niseko Hanazono
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Hi there, there are quite a few restaurants in the hotel and a cafe but you need to go to the nearby village for a convenience store or shop. They do have free shuttle buses to take you.
There are more places to choose from in the Niseko-cho area.
PRICE RANGE
$669 - $776 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoAbuta-gunNiseko-cho
NUMBER OF ROOMS
100
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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PARK HYATT NISEKO HANAZONO | UPDATED 2024 Hotel Reviews & Price Comparison (Niseko-cho, Japan) - Tripadvisor
Frequently Asked Questions about Park Hyatt Niseko Hanazono
Which popular attractions are close to Park Hyatt Niseko Hanazono?
Nearby attractions include Niseko Tokyu Grand HIRAFU (3.1 km), Niseko Annupuri International Ski Area (4.5 km), and Niseko Village Ski Resort (5.3 km).
