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The Hotel Shattuck Plaza earns praise for its prime location near BART and UC Berkeley, with many guests appreciating its welcoming atmosphere and historic charm. Cleanliness is a highlight, with spotless rooms and commendable housekeeping. However, opinions on value are mixed, as some travelers feel rate hikes and expensive amenities don't match the level of service provided.
While rooms are generally celebrated for their comfort, issues with noise, maintenance, and reservations sometimes mar the experience. Staff service receives varied reviews, ranging from friendly and attentive to disappointing encounters.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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I stayed one night for a business trip and overall the hotel and location were great.
The staff at check-in were friendly and courteous. There was complimentary water and cookies available - a nice touch. The overall hotel was old but nicely updated.
I had a king room on the second floor (217) and it overlooked the roof, interior rooms so it was quiet. The room was nice but some very minor picky things for me: the sink in the bathroom, while updated, the faucet was close to the (raised) bowl so it made it hard to wash my hands. I was confused as to why there was a bottle of conditioner and shower gel (mounted) by the sink area, while also having duplicate bottles (mounted) in the shower (with shampoo included)--seemed duplicative when lotion would have been a better option for the sink area. So, no lotion provided. Just my minor nitpick but not an overall indication of the hotel or my stay. While I don't drink coffee, there were coffee pods with mugs to drink from but if you want coffee to go, you'll have to go elsewhere.
There also didn't appear to be a lounge area aside from the restaurant/bar so there wasn't a place for me and my colleagues to wait/sit without feeling a need to buy a drink.
The location was definitely central but would still be cautious when walking around.
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Date of stay: December 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Shattuck Plaza
Responded 9 Dec 2024
Dear Kbass0001, Thank you for staying with us and for taking the time to leave such a detailed review. We are so glad that you were able to enjoy your time with us, and your notes about the lotion bottles and lounge are appreciated. It was a pleasure to have you with us and we hope you will stay with us again.
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We were in town helping with a band who performed at a nearby venue. We arrived an hour prior to posted checkin time, expecting to just leave our bags at the desk while we went to lunch, but we were able to go on up to our room. The entire property is clean and updated, yet traditional and welcoming. And snickers bars and soda are my post show custom, so the sundries area was much appreciated. Would definitely return if ever in the area again.
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Review collected in partnership with this hotel
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dell Dellinger, General Manager at Hotel Shattuck Plaza
Responded 24 Aug 2023
Dear Sarah Lynn M, The Hotel Shattuck Plaza appreciates your business and thanks' you for sharing your experiences. We're glad you were able to get in early, have lunch and late-night snacks. We look forward to your next visit!
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Overall, had a great experience at Hotel Shattuck. Would stay here again!
The hotel is conveniently located in Downtown Berkeley, just steps away from the Downtown Berkeley BART station and is right next to an AC Transit bus stop. It’s also walking distance to UC Berkeley’s campus and there’s tons of restaurants a short walk away as well.
Upon checking in, we were greeted by Danny at the front desk. He was so friendly and let us know our room was upgraded. My fiancé and I stayed here for our anniversary and the hotel left us a complimentary bottle of wine to help us celebrate— such thoughtful touches!
The room was clean and plenty spacious for two people. The bathroom has toiletries from Elemis which was a nice touch and had a nice, not-too-fragrances smell to them. Our bathmat was a little tattered and did have a hole in it but everything in the room was clean and spotless otherwise. AC was also a bit noisy but did a good job at keeping us cool.
Overall, great experience!
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Shattuck Plaza
Responded 12 Sept 2024
Thank you for sharing your experience at Hotel Shattuck Plaza, and congratulations on your anniversary! We're glad the thoughtful touches and our convenient location added to your celebratory stay. It’s also great to know that Danny at the front desk made such a warm impression. We appreciate your feedback about the room and amenities, and we’re delighted you had a wonderful stay. It was delightful to have you with us and we'd love to welcome you back again soon!
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Worst value of all time. Would have given zero stars but this app won't let me. Would NOT recommend. We paid $638.00 PER NIGHT (before taxes and fees). The room had not been cleaned - other than fresh sheets and towels. The bathroom light needed to be replaced when we arrived (burnt out), the door for the bathroom was completely broken, and the TV didn't work. There was a brown substance on the bathroom light switch, some on the floor, the wall, and toothpaste behind the sink in the bathroom. The windows were dirty, there was a dirty fork on the floor, and an unknown substance on the glass of the framed picture in the room. We got one wash cloth and two bath towels (2 adults booked the room for 2 nights) and the bathroom was tiny. The shower was so small we had to open the shower door to lather up because you couldn't move once you closed the shower door. There was NO counter space. The closet was tiny - the furniture is cheap, in poor condition. There is no parking - you have to use the parking garage across the street and the neighborhood is very sketchy.
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Date of stay: October 2023Trip type: Travelled with family
Room Tip:Don't stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dell Dellinger, General Manager at Hotel Shattuck Plaza
Responded 2 Nov 2023
Hi sdamyhill, The team was very surprised to hear about the series of unfortunate events all in one room. Our cleanliness and attention to details are very opposite of what you experienced and we apologize for this. I'm open and happy to chat with you. Thank you sdamyhill and My direct line is 510-225-6001.
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This place seemed clean and the location is good if you want to be close to BART and/or UC Berkeley. They’ve done a decent job of updating a historic hotel but some of the typical historic hotel issues are still there - not much space in the bathroom and you’ll need a wall plug to charge your phone, no USB ports. The bed was much too soft. For 2 people we were given 2 bath towels and one hand towel for a 2 night stay - only got washcloths on request. The fitness room is very small. I packed my Peloton shoes because the hotel touted having a Peloton bike. But once I signed in it said the subscription had been canceled; the front desk had no idea what was up with that. And the pedals were apparently changed so my Peloton shoes couldn’t even be used. There’s also a Mirror fitness gadget in a corner without adequate room to use it. The final issue was out of the hotel’s control: the immediate neighborhood has declined. The Starbucks on the next corner sits next to several closed storefronts and no longer has any seating. We saw a couple of people on the street being hassled by people with obvious mental issues, and stepped around #2 in the middle of the sidewalk when we walked a few blocks down Shattuck. So just be aware of your surroundings.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dell Dellinger, General Manager at Hotel Shattuck Plaza
Responded 24 Jul 2023
Dear Ms4All, Thanks for selecting our hotel over the Holiday Season. Our hotel takes great pride in being hyper vigilant on cleanliness and we're thrilled you experienced this. We were able to resolve the Peloton subscription issue as there was a short lapse in subscription coverage. We're really sorry you experienced this. That's not ideal as exercising is incredibly important. We do thank you for your comments as well as your observations and we appreciate you sharing them with us.
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Located in a great area of Berkeley with the option to self park in a garage across the street or use their Valet service for $45/day, which I think is a very reasonable price for the city. The hotel is very clean and comfortable. Staff is very friendly and accommodating. The restaurant has really good food!
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Shattuck Plaza
Responded 16 Sept 2024
Dear Sophia, Thank you for taking a moment to review your stay. It is a pleasure to learn you enjoyed your stay with us, particularly mentioning our convenient location and commitment to comfort and cleanliness. Thank you for choosing to stay at Hotel Shattuck Plaza, and we look forward to welcoming you back soon.
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This old hotel (built in 1910) needs a lot of work. The air conditioning was broken in many parts of the building during the time I stayed there when we had record-breaking heat in Berkeley. There are two elevators in the center and the farthest rooms on each floor are a very long walk. In my room a light was burnt out and the coffee maker was broken. The bathroom is tiny with very little space to put toiletries, and the shampoo dispenser is hard to operate. The only plus is its central location in Berkeley, close to public transportation, retail, and restaurants.
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Review collected in partnership with this hotel
Date of stay: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Shattuck Plaza
Responded 17 Oct 2024
Dear Denise, Thank you for staying with us and for offering your feedback. We are pleased to hear you found our location to be ideal, but we regret that the size and condition of your room in our historic building did not measure up to what you expected. We do hope you experienced exceptional hospitality from our staff, and that you will consider staying with us again in the future.
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I stayed at this hotel as part of a conference. I was highly disappointed. I made a reservation in August. At that time there were two room options when I accessed reservations via the conference link. Both rooms were the same price. I selected one. Complete and confirmed my reservation. Two weeks later I received an email that my room rate had been increased by $100 PER NIGHT of my 5 night stay without notice or explanation. When I called to inquire about the change the person I talked to was not helpful and would only say that was the "contracted rate for the conference". I asked to be changed to a room with the original room rate and received my confirmation. When I arrived I was told the room I reserved was not available. I was told they assign rooms upon arrival and all of that room type were already assigned. I was going to be downgraded to a full size bed when I reserved a king. At this point I expressed my displeasure with the front desk about this being the second time my reservation had issues and they somehow found an "upgrade" for me. However, this was not an upgrade as it was a smaller room than the one I reserved, but it did have a king bed. I checked in when the outside temp was 90 degrees and half the hotel did not have AC. While my room technically had AC it was not working well. The hallways and common areas were very hot. The bedside reading lamps in my room did not work nor did the plug ins on the bedside tables. I had planned to use the hotel gym during my stay, but decided against it once I knew it was on one of the floors completely without AC.
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Review collected in partnership with this hotel
Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Shattuck Plaza
Responded 18 Oct 2024
Dear Heather, Thank you for sharing your feedback regarding your recent stay. We're truly sorry to hear about the issues you encountered with your reservation and the challenges with the air conditioning. It's disappointing to know that your experience did not meet your expectations, and we appreciate your patience. We hope you might consider staying with us again in the future.
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The room was clean and the hotel generally well kept. The window in my room had a large crack across the window, which was taped up. Someones old socks were missed by housekeeping. All the shampoo/soap dispensers said "Shampoo" (except the conditioner was labeled separately), so I wasn't sure in the shower which was body wash or shampoo.
Yeah, I'd stay here again, if the price is right. There are a couple other properties in Berkeley I will try before I repeat my visit here. I am not saying it was a bad visit at all. Just an average visit.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Higher floor is better. Likely aware from elevator (unless you need to be close) and overlooking...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Shattuck Plaza
Responded 6 Jan 2024
Dear Ryan, Thank you for taking the time to share your experience. We are glad that our high standards of cleanliness. However, we are also disheartened that we could not meet all of your expectations. What you experienced is not typical of a stay with us, and we will be sure to share your thoughts with our team for improvement. Please visit us again for a beyond-average experience.
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Don't stay at the Hotel Shattuck Plaza unless you enjoy walking up and down 5 flights of stairs. Elevators are old and unreliable. Pack your own food, too, because the restaurant staff must be moonlighting as elevator repair people who don't show up when service is needed.
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Review collected in partnership with this hotel
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Shattuck Plaza
Responded 5 Jun 2024
We really apologize for the short outage of the elevator that was down for 12 hours from 9pm to 9am. We assure you; everyone was impacted and our staff who are dedicated to helping all of our guests each and every day were doing their absolute best under the circumstance. They are not moonlighting as repair people. Again, we're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any issues regarding the elevators and any disappointment in our food during your visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Thank you, and we hope you will consider giving us another chance to impress you in the future.
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Thanks for your patience. Our telephone provider is experiencing failures in delivering phone services.
Please email info@hotelshattuckplaza. and our concierge team will be able to assist.
Trip advisor does not let us input a full URL so please add com to the aforementioned concierge email.
Thanks for reaching out and we apologize for the situation.
Yes I think that is correct. Once you get off at Downtown Berkeley Station, you walk about half a block south on Shattuck Ave and you will see the hotel right there on the southwest corner. Entrance to the hotel is off Allston Way - you will see the doorman from the corner.
There are more places to choose from in the Berkeley area.
PRICE RANGE
$359 - $478 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shattuck plaza hotel, shattuck plaza berkeley
LOCATION
United StatesCaliforniaBerkeley
NUMBER OF ROOMS
199
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL SHATTUCK PLAZA | UPDATED 2025 Reviews & Price Comparison (Berkeley, CA) - Tripadvisor
Frequently Asked Questions about Hotel Shattuck Plaza
Which popular attractions are close to Hotel Shattuck Plaza?
Nearby attractions include Freight and Salvage Coffee House (0.2 km), Berkeley Repertory Theatre (0.2 km), and Berkeley Art Museum and Pacific Film Archive (0.2 km).
