Valentin Imperial Riviera Maya
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Valentin Imperial Riviera Maya

Carretera Federal 307 Chetumal-Puerto Juárez Km 311, Playa del Secreto, Playa del Carmen 77710 Mexico
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Avg. $1,271 /night, 2/19 - 2/20
$1,578
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$1,332
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$1,086
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About

#1 of 1 all-inclusive in Playa del Secreto
4.7 of 5 bubbles
Location
4.6 of 5 bubbles
Rooms
4.5 of 5 bubbles
Value
4.7 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.5 of 5 bubbles
Sleep Quality

Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya.

Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya.

Escape into a world where your every wish is our command. Come indulge yourself....You deserve it!

Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices.

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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Archery
Car hire
Valet parking
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Diving
Game room
Tennis court
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Tennis court offsite
Board games / puzzles
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Soundproof rooms
Bathrobes
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Bridal suite
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Spanish
Hotel links

Location

Carretera Federal 307 Chetumal-Puerto Juárez Km 311, Playa del Secreto, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 37 out of 100
37
Cancun Airport
30.6 km
See all flights
Aerodromo de Playa Del Carmen
21.3 km
See all flights
4.5
4.5 of 5 bubbles19,099 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a coveted location, Valentin Imperial Riviera Maya receives high marks for its pristine beaches and a plethora of amenities that ensure a luxurious stay, from vast pools to diverse dining options. While the resort's atmosphere buzzes with live music and entertainment, some guests look for quieter corners. Service is often applauded for its attentiveness and professionalism, and the resort's cleanliness is consistently commended. However, the perceived value is sometimes questioned due to extra charges and reservation difficulties, and room experiences can vary with occasional maintenance and privacy concerns noted.
Location
Convenient
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Pristine
Service
Attentive
Amenities
Abundant

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Detailed Reviews
Leo V wrote a review 12 Feb
Ottawa, Canada
+1
4.0 of 5 bubbles
2nd time visiting this resort and my first time ever repeating a resort in the 20+ times I’ve been down south. An excellent resort, extremely clean and well managed.

However I am taking off a star (could’ve been two) for the following reasons:

1. The reserving of chairs with towels or slippers or magazines it’s simply out of control. People simply throw their old towels or magazines on chairs before sleeping. Saw dozens of cases of people reserving multiple chairs at multiple pools!!! This absolutely ruins the experience in a major way. Why is the resort allowing this to happen?! Why aren’t all towels simply being cleared over night? We know that people are greedy and have no shame but why is this being allowed? Two chairs in the shade two chairs in the sun and at all three pools? UNACCEPTABLE.

2. The music and entertainment… if I hear sweet Caroline or YMCA one more time I will have a tantrum. Beleive it or not some of us travel to Mexico for the culture and music. Why am I hearing rock music night and day?! What this resulted in is us going to bed every night at 10:30 pm while the 60+ American crowd danced to the same songs every night.

3. I consider myself a great tipper and tipped $400 plus in the 10 days i was there however I don’t like feeling pressured for tips and that is very much so the case here. I get the feeling that the hotel is not paying their employees well. It’s just exhausting. Why am I getting attitude from the bartender in the pool bar when I simply can’t have cash in my swimsuit?

4. The drinks… there is something definitely going on with the liquor being served here. 6+ drinks had the effect of 1 drink at playa del Carmen downtown. This doesn’t make sense and makes me think that the alcohol is being watered down etc.

Loved this resort and enjoyed it however it is for these reasons that I will not be back.
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Date of stay: February 2025Trip type: Travelled as a couple
Room Tip: Building 3,4,5 are the most well located. No need for prive package whatsoever.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ain1974 wrote a review Jun 2023
Cincinnati, Ohio
+1
Hotel's Favourite
5.0 of 5 bubbles
We took our first trip to Valentin Imperial Riviera Maya from Sunday, June 5-Friday, June 9, 2023 after six trips to Excellence properties. We love Excellence and has always been phenomenal but on this trip, we took our 18 year-old son and his girlfriend to celebrate their high school graduation so we chose Valentin for its more lively vibe that is still not a huge “party resort”. We arrived in Cancun at about 11:45 a.m. Getting off the plane and through customs and immigration took about 15 minutes. We used the e-gates since we are all over 18 and hold US passports and it was super quick and efficient. They were not in existence the last time we went to Cancun but the lines with the agents did not seem too much longer on that particular day. By the time we got through that area, our luggage was already out and off the bag carrousel. We exited the airport to find our transportation with Kalido. If you have never been to Cancun, do not talk to anyone until you are among the transfer companies. People will try to sell you timeshares and get you in their taxis but if you ignore them, you’re fine.

We found our driver, Rafael, with Kalido and off we went. If you need a transfer service, I very much recommend Kalido. They are organized, extremely professional, and very nice. The drive to Valentin took about 25 minutes and when we pulled up, it was clear Valentin was a nice resort. Even its entrance is stunning. Since we were pretty early, we checked in with Phoebe and she told us that we were able to get the room types we had requested (two beds in each, and next-door rooms) but our rooms were not ready so we had a drink at the martini bar and then we went to lunch at their buffet. The lunch buffet truly has something for everyone and if you like dessert, they probably have about 20 different things on it just for you.

When our rooms were ready, we were taken by golf cart to them by Kevin, who gave us a lowdown of the resort. We had rooms 5111 and 5112, on the ground floor. The rooms were very nice and we were happy with the closed concept of the restrooms since I was stying with my son’s girlfriend and my son was staying with his dad. Our rooms overlooked the grounds and we could not really sit on the patios because of the mosquitoes. We had been to Cancun 5 times previously and have never used the insect repellent we brought but we were glad to have it this time. Three of the four of us were bitten all over but my husband did not have a single bite. The resort had a lot of vegetation and wildlife (coatis and iguanas are everywhere) and it is truly beautiful.

After we checked in, we were off to the foam party that they have every Sunday at 3. It was a lot of fun and I am glad we arrived in time for it. The Go Team is truly great; they work really hard to get the guests involved and excited. They had a mechanical bull on Monday, chair basketball, pool volleyball, music trivia, a “magic carpet” race, aqua cycling, and many other activities.

We spent our days at the main pool where we were very well taken care of by Miguel. He is a terrific employee for Valentin but he is also just a wonderful person. The drinks around the pool are outstanding and they did not seem watered down at all. If you want premium liquor, just ask. The pool has food available as well so you can order lunch or snacks. Everything we had off the menu was good. Just be careful when you are eating, as the coatis and iguanas are definitely drawn to the food. We did not feed them so they didn’t bother us too much. If you like to have shade, plan to arrive at the pool early. That was not a problem for me at all this trip since I naturally get up early. I did not want to wake my son’s girlfriend and since I could not sit on the patio due to the mosquitos, I would order room service coffee and head to the pool area to read and then I would head to the beach for a little while to watch the sunrise. I was able to get under the palapas at the pool every day but they were all occupied by probably 7:30 or so. If you are OK with chairs in the sun, you could wait longer but those were mostly claimed by about 9. I can’t comment about the beach during the day because we only did pool. The main pool is lively but if you want more tranquility, there is the golden pool as well as a silver pool. The silver pool in particular looked to have spots available any time, if you don’t want to play the towel game in the morning.

The food at Valentin was really good and we had no complaints with any of it. We did the buffet most mornings but did try the huevos rancheros and divorced eggs at Mar y Tierra. Both were delicious but the buffet was best for us since we have different types of eaters and everyone could find something they liked. For lunch, we again went to the buffet most of the time and were happy with that. The buffet also has snacks later in the day and we went one day for some nachos and they were terrific. The servers at the buffet are extremely kind and hardworking. Jorge remembered our names from the first day and we would request him but we also really liked Yair and Isaac. For dinner, we had l’Alsace twice (the filet, onion soup, and crème brûlée were our favorites). Luis was our server and he is awesome. We went to la Hacienda once. The chips and guacamole/pico there are good and I loved the mushroom crêpes as well as the enmoladas. My husband had the ribeye and he liked it. We had Martin as a server and he was excellent. L’Olivo and being served by José was terrific. The mushroom risotto was my favorite and my son and his girlfriend really liked the fettuccini Alfredo. Mar y Tierra was probably our least favorite but it was still good. I really liked the vegetable cream soup there.

Each night, we visited Don Miguel where the drinks are not only delicious, many are a show in their presentation. I really liked the Imperial martini and the blackberry martini. The flaming coffee was really neat to watch them to prepare but it took several minutes and I could not help but wonder how much the employees hate making that. They have live music and on our last night, they had a trio of men singing who were incredible to watch. The shows at Valentin that we watched were entertaining. We watched the Micheal Jackson show but did not love it. The performers were good but a lot of the music was remixed and it just didn’t draw us in too much. The burlesque show and fire show were more fun to watch but the best one we saw was the magic show by far. After the show, we would hit the churro cart for me and the rest of the group would get ice cream at Café Sisal. The man working the churro cart is really nice and the churros are yummy.

The housekeeping was good during the day but the turndown service for us was sporadic. Normally, that would not be a problem, but at Valentin, they do not have towel huts around the pool so you only get the ones in your room and they exchange them during turndown but a couple of nights, no one came. Not a huge deal; I just asked housekeeping or the concierge the next day for fresh ones but it would have been easier if they has the huts so we would grab them as we needed them. It was also hard to have dry towels throughout the day with how they do it.

At Valentin, you can upgrade to their privé package for about $75 a person per day for perks like liquor in room, a reserved Bali bed, dinner reservations, and lobster. We did not do it and I can’t see ever doing it. If you want a drink in your room, you can ask a bartender to make your drink in your cup (we always travel with insulated tumblers). They do have beer in your mini fridge as well. For dinner, we did have to wait a couple times so we went to Don Miguel while we waited so we were OK not having reservations and like I said, I get up early so I was always able to get the spot I wanted around the pool.

On departure day, they arrived with a golf cart promptly at the time we requested and took us to reception. Kalido was on time to take us back and this time, Rene was our driver. He was extremely funny and a great guy to chat with,

Our trip to VIM was absolute perfection and I cannot wait to come back. If you are thinking of going, do yourself a favor and book. You will not regret it!
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 12 Jun 2023
Dear New Valenthusiast, We truly thank you for the kind comments you have shared about your first experience at your recent stay at Valentin Imperial Riviera Maya hoping it will not be your only one. Thank you kindly for taking the time to share with great detail your stay for others to read and have the need to come visit us as well We will be happy to welcome you in your next visit hoping it takes place soon
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Morgan M wrote a review Aug 2024
+1
5.0 of 5 bubbles
This was our first stay at the Valentin and it exceeded our expectations! We spent the first week of our honeymoon at another resort and moved to the Valentin for the second week, and it was truly night and day from the moment we walked in the door. We met multiple couples that have been to this resort 5x up to 10x and it's completely understandable why!

We stayed in the Junior Deluxe Suite and I don't think we missed out on anything that the upper rooms had other than the bigger bathtub which we had already enjoyed the week prior. Our room was visited by the cleaning staff a minimum of twice daily (turn down service included), and we felt pampered the entire trip. They even left a beautiful towel art display with rose petals on our bed when we arrived!

All of the food at the resort was fantastic, but I was blown away by the service at the a la carte restaurants, specifically their Italian (L'Olivo) and French (La Sace) options. This is my third time in Mexico, and the food here beats out the other two resorts I've stayed at by miles.

The pool was such a fun atmosphere, and if you wanted to relax the other large pool on site was more of a quiet reading and relaxing vibe. The events team made sure that there was never a dull moment at the main pool and the highlight for us was playing pool volleyball for multiple hours every day.

Every day the app had a new "journal" that included all of the activities scheduled for the day, which restaurants were open (some were closed one day a week because we came at low capacity) which was super helpful to refer to.
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Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 2 Sept 2024
Thank you so much for your glowing review and for choosing Valentin Imperial for your honeymoon! We’re thrilled to hear that our resort exceeded your expectations and that you enjoyed the Deluxe Jr. Suite, the fantastic food, and the exceptional service at our a la carte restaurants. It’s wonderful to know you felt pampered with the daily housekeeping and special touches like the towel art display. We’re delighted that you enjoyed the lively atmosphere at the main pool as well as the serene environment at the quiet pool. It’s also great to hear that the daily app journal was helpful in keeping you informed about the activities and dining options. We truly appreciate your kind words and are thrilled to hear that Valentin Imperial stood out from your other resort experiences. We look forward to welcoming you back for another memorable stay!
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Robb L wrote a review Jun 2024
Durham, North Carolina
+1
3.0 of 5 bubbles
Ignore the many likely paid or fake generated five star reviews, it's not a bad resort but definitely not five star and by no means "all-inclusive". This is a solid three star resort for the masses, mostly couples and groups of friends, who want to party in the sun. The grounds and facilities are excellent in all respects, the service is very friendly everywhere and generally efficient. The food is a huge disappointment in all the so- called 'restaurants' as well as room service. With the exception of a decent breakfast buffet the quality and taste is better in my mother's adult living facility. All the restaurants are understaffed, meaning long waits even when mostly empty and service was very erratic and disorganized . Food looked like it came out of a microwave box and was bland, tasteless, and usually cold and/or under or overcooked. Also note there are absolutely no paper menus anywhere, so if you don't bring your phone or don't get internet connections, you don't eat. Even the ice cream in the desert bar tastes like plastic.

The daily rate does include basic meals, room service, and some basic, watered down drinks, but there are endless up charges for everything from the spa facilities, upgraded food, and you need to pay for a special package to get comfortable shaded seating by the pool or beach. It's an embarrassment to call it "all inclusive".

All that said, the rooms are comfortable and well equipped, the grounds are absolutely beautiful, the huge main pool is stunning, exceptional, and the staff is uniformly friendly and helpful. The nightly entertainment is nothing great but at least offers something to do. The staff willingly offered a late checkout at no extra charge for a guest with a later flight and went out of their way to be accommodating . Bottom line, aside from the way subpar food this is a nice resort , by no means exclusive or five star level but fine for a getaway if you don't mind being in a mass tourism facility
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Date of stay: June 2024Trip type: Travelled with friends
Room Tip: Its crowded and prepare for long waits and disappointing food
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Velazquez, Otro at Valentin Imperial Riviera Maya
Responded 9 Sept 2024
Dear guest, Thank you for taking the time to share your detailed review. We’re glad to hear that you enjoyed our beautiful grounds, the main pool, and found our staff to be friendly and accommodating. We are sorry to learn that our dining options did not meet your expectations. Your feedback regarding the food quality and the challenges with the menu system is very important to us. We are actively working on improving our dining experiences and addressing any issues related to food preparation and service. We understand your concerns about the all-inclusive aspect of our resort. We strive to offer a comprehensive package and will review our offerings to ensure they align with our guests’ expectations. Thank you again for your comments. We value your input and will use it to enhance our services. We hope to have the chance to welcome you back and provide an improved experience. Best regards,
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nursetina74 wrote a review Dec 2024
St. Petersburg, Florida
2.0 of 5 bubbles
While there were some positive aspects to my experience, overall I found it to be quite disappointing compared to other all-inclusive adult-only properties I have visited. If you have ever stayed at a Secrets, then do not bother to go to Valentin as you will be disappointed.

Pros:
The resort is well-maintained, with clean walking areas that made exploring the grounds a pleasant experience. Housekeeping did a fabulous job of keeping our accommodations tidy and replenished with necessary items, which I greatly appreciated. The bars, especially Don Miguel, offered a nice ambiance and were a highlight of my stay.

Cons:
However, several issues detracted from my overall enjoyment. Unfortunately, the clientele at the resort did not meet my expectations, and I often felt surrounded by disrespectful behavior reminiscent of a less refined environment. This may have contributed to the staff’s demeanor; I found the staff to be inconsistent in their friendliness. On multiple occasions, I felt as though I was in their way rather than being welcomed as a guest.

The dining experience was another area of concern. The food was generally mediocre, with the exception of the French restaurant and Mar & Tiera, which were both enjoyable. Room service was particularly disappointing; I received a raw hamburger on one occasion, and most food delivered was cold.

In summary, while my friends made the trip enjoyable, the overall experience fell short of my expectations. I had hoped for a much more relaxing and welcoming environment, as I have experienced at other properties. Unfortunately, I would not recommend this resort based on my experience.
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Date of stay: November 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 16 Dec 2024
Dear Guest, Thank you for sharing your feedback. We are glad to hear that you appreciated the resort's cleanliness and our bar services. However, we regret that your overall experience did not meet your expectations, especially regarding dining and staff interactions. Your comments are valuable to us, and we will address these concerns to improve the guest experience. We hope to have the opportunity to welcome you back and provide a more enjoyable stay. Warm regards,
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dsn-trav wrote a review Jul 2023
London, United Kingdom
5.0 of 5 bubbles
The resort is beatiful and vast with an immaculately kept jungle theme, when we were there the VIM it was at 94% capacity, but at no point did it ever feel crowded. We stayed in room 5314, highly recommended with both a sea and pool view. The pool was a 30 second stroll and the beach, maybe a couple of minutes. The restaurants were no more than a 3-5 minute stroll, perfect.

The sports bar is currently closed, not an issue for us; Don Miguel's, where we went every night is open until 11pm but then you have the square which has live entertainment and a bar until 1am, the coffee shop is also open until 1am, which has a lot of different goodies, their ice cream is addictive.

The restaurants were great, the French, Mexican, Surf & Turf, and Indonesian were our favourite, and either location was good for breakfast.

Recommended all the shows, something every night, MJ was particularly popular.

The staff work non stop, always giving 100%, unfortunately this was not always appreciated by all the guests, and we heard people complaining. All I have to say is you work in 33° (96°) heat, with 100% humidity for 12 hours a day and see how you feel. We were greatly appreciative for anything and everything the staff done. It's a shame as we heard a number of guests moan.

I recommend going out the resort by Collectivo, it's safe and 90% cheaper than taking a taxi, plus you get to meet other people, either from another resort or who work at another resort. We went to Playa del Carmen, Cancun, and Puerto morelos which I highly recommend on a Friday night, go to La Sarena, live music, great food, had a fab time. Speak to Dora about it.

Big shout outs to...
Everyone at Don Miguel's, and at the buffet breakfast restaurant, plus the GO team and everyone at Barracuda.
Dora has a wealth of information and if you are going to leave the resort, ask here for Thalia's number, she's a highly trusted taxi driver who use to work at the VIM.

Big shout out personally to:
Jesus, Cynthia, Dora, Carlos, Alfredo, Liliana, Jose, Michelle, Katherine, Sexy Lorenzo, Luis, Edgar, Aura, and so many more.

Missing you all already x
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 14 Jul 2023
Dear Valenthusiast Thank you so much for taking the time to share your wonderful experience at our resort! We are thrilled to read your detailed and enthusiastic 5-star review. It warms our hearts to know that you had an exceptional stay with us. Our dedicated staff members truly appreciate your recognition of their hard work and dedication. Their commitment to providing exceptional service shines through. Thank you again for your glowing review and for choosing our resort for your getaway. We hope to welcome you back soon for another incredible experience.
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Garrett A wrote a review Nov 2023
3.0 of 5 bubbles
This was our first visit to Valentine Imperial. We have been going to resorts for years and finally talked some “newbie” friends to join us on this trip. We were excited to show our friends how AWESOME all exclusive resorts are.

When comparing the experience at the Valentine to others, it was average at best. Still an enjoyable week of vacation, but the service & hospitality missed the mark.

Our room was on the third floor of the building with an elevator that was out of commission and was being worked on all week. A minor inconvenience.

An unexpected rain shower soaked our belongings & towels by the pool one day. We asked if we could exchange our wet pool towels for dry ones, we were denied since we were not premium members. We enjoyed the pool the rest of the day, but had to walk back dripping wet due to not having dry towels.

The only restaurant that required a reservation was hibachi. We were instructed to call at 10am to reserve a spot. The first day we called at 10:20am and the only time available was 9:30pm, we passed due to the lateness. The second day we called, they were full and instructed us to call the next day at 10am, but this time we called right at 10am. Third day we called, we were instructed we must go visit a concierge in person to book. We visited the main lobby concierge to book. Upon arrival we were instructed to go back to our buildings concierge to book. Unfortunately for us we were in the only building on the property with no concierge so we were then instructed to visit a neighboring building’s concierge to book.

We were nearing the end of our trip and only had large bills. We visited the main lobby to exchange a large bill for smaller ones so we could properly tip the employees. Unfortunately, the front desk associates stated they could not do that.

On our third day of the visit, all bars (both pools & beach) were out of ingredients to make certain drinks. It was disappointing to ask for a drink and be told “sorry, we cannot make that today, what else would you like?”

The resort seemed low on waiters & bartenders. The wait to get a drink took longer when comparing to other resorts in the area. If you ordered a drink at the bar, it would take nearly 10 minutes to get it. At the pools, the waiters would take your order and bring it back 30 minutes later. We started ordering double drinks due to the tardiness in receiving drinks.

I would not recommend visiting this location due to these experiences. If it was only a few inconveniences, that would he understandable. But being on the resort for 7 days & having issues daily, that is unacceptable from a resort that states it is 5 star.
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Date of stay: November 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Eat early. Wait to dinner can be 1hr plus if trying to eat at 7pm of after.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 22 Nov 2023
Dear guest, Thank you for taking the time to share your detailed feedback about your recent stay at Valentin Imperial Riviera Maya. We appreciate your honesty and want to extend our sincere apologies for the challenges you encountered during your visit. It is disheartening to hear that we fell short of your expectations, and we genuinely regret any inconvenience caused. Your concerns have been thoroughly reviewed, and we are committed to addressing each point to improve our services. We understand the importance of delivering a seamless and enjoyable experience, and your feedback is instrumental in helping us identify areas for enhancement. We truly value your insights, and your comments will be shared with our team for immediate action and improvement. We understand that your experience fell short of the 5-star standards we aim to deliver, and we are committed to making the necessary adjustments to prevent similar occurrences in the future. If you would be open to giving us another opportunity, we would love the chance to regain your trust and provide you with the exceptional experience you initially anticipated. Please feel free to reach out directly if you plan to return, and we will ensure that your stay is nothing short of outstanding. Once again, we apologize for the inconvenience you faced, and we appreciate your feedback as it helps us strive for continuous improvement. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kreg wrote a review Jun 2024
Frankfort, Indiana
+1
5.0 of 5 bubbles
I was part of a group that stayed at the resort for 7 days for a fun getaway and celebrating a friend’s birthday. The pool area is where we spent most of our time. With 2 swim up bars and constant wait staff coming around the pool, you won't have any problem getting a drink or food delivered to you from the pool side food trucks. The main pool is incredibly large and we had no problem with finding loungers each day. There are 2 other pools that a few of our group used just to say they tried them and those are great if you are wanting a quieter area to relax. The “Go Team” kept the pool area moving with daily activities like morning water cycling, volleyball, and music, along with different daily activities like bull riding, water dance, magic carpet races, and much more.
We made it to every restaurant during our trip other than the French restaurant. All of the food was fantastic with great staff members making sure you were pleased with your meals. After dinner we spent time at the sports bar playing cards and pool and a few of us had cigars/hookah at the Hookah lounge. Amanda in the Hookah lounge was amazing. Each time we came in she helped suggest cigars by telling the prices, origins, and taste profiles. These items are charged to your room.
At 9:00pm each night there are shows that you can go see that change nightly. We had a burlesque show, magic show, circus, and Michael Jackson show.
The place we spent the least time was our rooms. Everything was easy to find and the complimentary items were useful. They make it easy for you to notify them that you’d like your room cleaned or if you are good with literally the click of a button.
Upon arriving we met with Dora who was another great example of what makes this resort top notch. A staff full of smiling faces that make you feel like you’re a friend coming to visit instead of just a guest. Dora was the last person to send us off as well which pretty much brought our trip full circle.
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Date of stay: June 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 2 Jul 2024
Dear Guest, Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you and your group had a fantastic 7-day getaway celebrating your friend's birthday at our resort. It's fantastic to hear that you enjoyed our expansive pool area with swim-up bars and attentive wait staff, ensuring you had everything you needed for drinks and food right at your lounger. We're glad you were able to explore our different pools for both lively activities and quieter relaxation. We're delighted that you had the opportunity to dine at all our restaurants and enjoyed the fantastic food and attentive service. It's wonderful to know that you also had a great time at the sports bar and Hookah lounge, with special recognition to Amanda for her excellent service and knowledge. Our nightly shows sound like they added an extra layer of entertainment to your stay, from burlesque and magic to circus and Michael Jackson performances. We're pleased you found everything easy to navigate, including room services and notifications. Thank you for mentioning Dora and our team's hospitality; we strive to make every guest feel like a friend visiting. We're honored to have been a part of your memorable trip and look forward to welcoming you back soon. Warm regards,
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John W wrote a review Jul 2023
3.0 of 5 bubbles
This is a beautiful resort spread out over a large area. Our group consisted of 12 people, several who had been here before and raved about the great service and experiences in previous visits. Unfortunately, things have apparently changed, and for the price of the resort it comes no where close to what it should be. We booked the Prive package which entitles you to certain benefits such as top shelf alcohols, cabana’s at the pool or beach amongst other perks. At $154USD a day per couple this is a total ripoff. You may or may not get your cabana, and there is no choice whether it is at the pool or the beach. Prive package or not, everyone has access to the same liquor, granted you do get 4 bottles of top shelf liquor in your room. Of course as a Prive guest, you have access to the Prive lounge which also has top shelf liquor, but there is absolutely nothing to do there…. Maybe that’s why it was always empty, except for check-in’s and complainers. If you do choose to go to this resort, save $154 a day and pickup a bottle of your favorite spirit at the airport and keep it in your room. The service, or lack there of was 2 star some days, and 4 stars other days. For what you pay to go here the service should be 5 star everyday. Housekeeping was questionable at best, some days they came, some days you had to call to find out why they didn’t come. Some days you got pool towels and some days you didn’t, some days you had pull down service in the evening but most days you didn’t. First time I have been to a resort where they tell you that you have to call room service to come pickup your dirty dishes that room service previously delivered…why doesn’t the housekeeper remove them from the room? The food was good, the servers were hit or miss, there was definitely no going the extra mile for the guest. Great Martini bar, unfortunately our group of eight had to wait 50 minutes for our drinks to be delivered, that was only after I asked to speak with the Manager and complained, the next night the service was great….a little more inconsistency. If I had paid $350 a night opposed to $700 a night this place would have been easier to swallow. As I said, it’s a beautiful resort, and some days were good, but unfortunately some were not good at all. Consider a different resort.
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Date of stay: July 2023
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VALENTIN CS, Director General at Valentin Imperial Riviera Maya
Responded 20 Sept 2023
Dear guest, Allow us to thank you for taking the time to write this review in which you share your experience at Valentin Imperial Riviera Maya n with all Trip Advisor. Your comments are very important to us because give us the opportunity to better understand the areas where we can improve in order to provide the service our guest our accustomed to. Please rest assured that all the info you have shared has been directed to the appropriate department and corrective actions will be taken. We do hope that in spite the inconvenience at the resort you still will give us the opportunity to reinstate your confidence in our services. Sincerely,
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Mike Osborn wrote a review Jan 2025
5.0 of 5 bubbles
Our visit was from November 12 thru the 19th, our20th trip to VIM, and it was incredible. We stayed in building 7 on the second floor, we usually stay in building 5 but the Golden rooms are easy to become accustomed to. They are so nice and the view overlooking the Golden pool is glorious morning or evening. We made many new friends and renewed acquaintances with others.

We flew out of KC on Southwest and it was one of the best airlines we've been on, easiest check-in, boarding and flight, extra points for getting us there early! Breezed through customs and baggage, connected with our driver outside (Thanks Santiago Chavez with Local Tours!) and with ice cold cervezas provided by our driver, we were on our way to paradise.

We did the Prive check-in and went to lunch at the newly remodeled Le Marche, the meal and ambiance was excellent and I was delighted to see guacamole and a taco el pastor meat braizer added to the lunch buffet. Our room was prepared after lunch so we changed to our swimsuits and started the party in the pool! Bartenders Michel, Johnny, Diego, Sonja, Veronica and Joel made excellent drinks and ensured we never saw the bottom of our drink cups. Lorenzo and his entertainment staff kept the fun going all day, rain or shine.

The beach was rocky but sea shells were abundant and there were beautiful examples readily available. The ocean was a little rough but people were out in the water. As others have recommended, take your water shoes if you want to get in the ocean. It was too cool for us, made the pool feel good.

The meals and food were excellent as always, our favorite places, Ginger and La Alsace were frequent stops as was Mar and Tierra. We reconnected with some of our favorites, Edgar, Angel, Noemi, Oscar, Samuel, Isaac, Abelardo, Antonio and Bernadino. Wonderful people that keep us coming back. We had a fabulous meal with Oscar at the French Restaurant and William at the Sushi bar is a magician creating sushi delights.

Mornings at the coffee shop with David were always fun and he created just the right coffee blend for the morning wake up drink.

The evening entertainment was always great, the bands along with the Magic, Circus and Michael Jackson show, filled the evening (along with more than a few churros!).

We will return for trip number 21 in April of 2025. VIM delivers!
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Date of stay: November 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 4 weeks ago
Dear Guest, Thank you so much for sharing your wonderful experience with us! We are absolutely delighted to hear about your 20th visit and how much you enjoyed it. It’s fantastic to know that you felt at home in the Golden rooms, had fun in the pool, and made new memories with friends old and new. We are thrilled you loved the newly remodeled Le Marche, the delicious meals, and the outstanding service from our team members, including Michel, Johnny, Diego, Sonja, Veronica, Joel, Edgar, Angel, and others. We’ll make sure your kind words are shared with them! It’s great to hear that the entertainment was a hit, and we appreciate the reminder about the beach and water shoes—such helpful advice for future guests. We can’t wait to welcome you back for your 21st trip in April 2025! Warm regards,
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Answer from BrentP
Nebraska878 contributions127 helpful votes
Meinen Sie eine bestimmte Transfergesellschaft? BP
Answer from Isabel Casanova
42 contributions3 helpful votes
You can talk to the Barrakuda directly at the main pool, or reach out to them on their facebook ;)
Answer from BrentP
Nebraska878 contributions127 helpful votes
It seems to be hit or miss with the paper menus. Last Feb. we could get paper menus at the Italian restaurant and that was it. All other restaurants said they didn't have any. As of about a month aga it was the same thing. It almost seems it depends on your waiter or watress is that evening.
Avaughn22 wrote a tip 13 Feb
Knoxville, Tennessee11 contributions
5.0 of 5 bubbles
"Main pool is where people save chairs so go out there at 5am and do the same. I wish they would put a strict policy on this!"
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Leo V wrote a tip 12 Feb
Ottawa, Canada34 contributions5 helpful votes
4.0 of 5 bubbles
"Building 3,4,5 are the most well located. No need for prive package whatsoever."
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Dorene R wrote a tip 10 Feb
Waukesha, Wisconsin24 contributions1 helpful vote
5.0 of 5 bubbles
"Do not try to go to the specialty restaurants after they’ve been closed a day it seems everyone has the same idea."
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Valérie M wrote a tip Jan 2025
Montreal, Canada1 contribution
4.0 of 5 bubbles
"If you plan to spend time at the beach, I recommend getting there early. It fills up quickly but we never spent more than 10 mins looking!"
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Francesca F wrote a tip Jan 2025
Houston, Texas8 contributions2 helpful votes
4.0 of 5 bubbles
"Pool chairs get snagged early. Put a towel down before 7am. "
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Not the right property for you?
There are more places to choose from in the Playa del Secreto area.
PRICE RANGE
$772 - $1,191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
valentin imperial maya hotel playa del carmen, valentin imperial riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya del Secreto
NUMBER OF ROOMS
540
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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VALENTIN IMPERIAL RIVIERA MAYA - Updated 2025 All-inclusive Resort Reviews & Price Comparison (Playa del Secreto, Mexico) - Tripadvisor

Frequently Asked Questions about Valentin Imperial Riviera Maya
Which popular attractions are close to Valentin Imperial Riviera Maya?
Nearby attractions include Jungala Aqua Experience (0.8 km).
What are some of the property amenities at Valentin Imperial Riviera Maya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Valentin Imperial Riviera Maya?
Top room amenities include a flat screen TV, a bidet, and blackout curtains.
What food & drink options are available at Valentin Imperial Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Valentin Imperial Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Valentin Imperial Riviera Maya?
Conveniently located restaurants include Tramonto, Il Olivo, and Havana Moon.
Are there opportunities to exercise at Valentin Imperial Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Valentin Imperial Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Valentin Imperial Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Valentin Imperial Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
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