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All reviews french restaurant mar y tierra emerald suite don miguel main pool the lazy river pool privilege package breakfast and lunch room service silver suites two swim up bars the french onion soup sports bar coors light sushi bar michael jackson show other resorts
This resort is fantastic! The grounds are beautiful, the staff is excellent, and the food is delicious. We were very impressed with the resort. The pool activities are fun and the animation team is great! Juicy Julian is the best and his bike ride tour...More
Just returned from our 3rd visit to this magnificent resort. Our absolute favorite place to stay. For the first time we paid for the privilege package, which includes a reserved Bali bed on the beach. This is where we met Francisco, the beach concierge. Francisco...More
The resort is beautiful. Something for everyone. I feel like I need to go back. I wasn't able to see or do everything I wanted to. I attempted to return just a month or two after my initial visit, but the prices were much higher....More
People write reviews to get their points across. It is important to respond with how you will address the concerns of your guest and not dismiss valid concerns with a thank you and come again. People pay money for an experience and each guest must...More
Date of stay: January 2019
4 Thank Guest1235
Response from VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera MayaResponded yesterday
Thank you very much for the review and for taking the time to share your experience with us.
At Valentin Imperial Riviera Maya we always appreciate the suggestions and feedback from our guest, as you can find in all our response to the...More
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. …MoreSet amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Star rating provided by Expedia.
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Free High Speed Internet (WiFi)
Awards & Recognition
Travellers' Choice2018 Winner
What is Travellers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Response from Darlene66 | Reviewed this property |
The emerald doesn't have what I would describe as an open concept bathroom because there is a full wooden door on the 'water closet '. The sink area is separated from the room by a very thick, heavy curtain. The large... More
The emerald doesn't have what I would describe as an open concept bathroom because there is a full wooden door on the 'water closet '. The sink area is separated from the room by a very thick, heavy curtain. The large glass shower can not be seen from most places in the room but to have complete privacy the curtain needs to be closed. The silver suite does not offer any bathroom privacy. The term luxury suite might only be used by your travel company so you can't be sure which one you are referring to.