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Kempinski Hotel Grand Arena

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25 Nov26 Nov
1 room, 2 adults, 0 children
Standard Room
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Travellers' Choice 2018 Winner
Certificate of Excellence
Whether visiting Bansko for business or leisure purposes, Kempinski Hotel Grand Arena is the ideal base from which to work or explore all that the town has to offer. Located at the footsteps of the Pirin Mountains, the luxury hotel is situated right next to the Gondola lift station that takes you all the way up to highest slopes, half pipes and snowboard facilities. The shopping and cultural district of Bansko is also easily accessible within walking distance from the 5 stars hotel.
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Property amenities
Channel 1
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Room Service
Free High Speed Internet (WiFi)
Children Activities (Kid / Family Friendly)
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
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Reviews (1,013)
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All reviews snow room gallery restaurant ski room vip pass piano bar boot room a mountain view room vip ski indoor and outdoor pools the general manager amazing hotel ice room perfect service breakfast was excellent junior suite great spa room number
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1 - 5 of 800 reviews
Reviewed 5 days ago

We have made a special request due to a special occasion and hotel exceeded our expectation with good choice of snacks and drinks as a special reception. Mountain view is great, big and comfortable room. good size bathroom. Spa facilities are great with excellent service...More

Thank Angela S
Response from NataliaK1844, General Manager at Kempinski Hotel Grand ArenaResponded 2 days ago

Dear Angela S, Thank you very much for your kind review. It is a pleasure to read that you enjoyed your stay with us. Thank you for noticing the details - very important to us. We are happy you had a a good time on...More

Reviewed 1 week ago via mobile

We stayed at the hotel for one night and everything was perfect. Everyone welcomed us warmly, the staff provided us with everything we needed (and more - there were little surprises in our room every time we went back from the SPA). The SPA centre...More

Thank Silvia N
Response from NataliaK1844, General Manager at Kempinski Hotel Grand ArenaResponded 1 week ago

Dear Silvia N, Thank you very much for your review. It is absolutely wonderful to read that you enjoyed your stay, and especially your details description of your experience. We strive for our guests to feel comfortable and are happy to give the most attention...More

Reviewed 3 weeks ago

. All excellent, cleanliness, gentle behavior, quietness. The most important thing is that the hotel is maintained in a very good condition although it has been several years since its construction. Congratulations!!!!!!!!!More

Thank tsiamkik
Response from KHGA, General Manager at Kempinski Hotel Grand ArenaResponded 3 weeks ago

Dear tsiamkik, Thank you for your positive feedback and impressions! We are delighted to see that you are completely satisfied with all the hotel's services and amenities, as well as our friendly staff. Hopefully we can welcome you back at Kempinski Hotel Grand Arena Bansko...More

Reviewed 3 weeks ago

Excellent service and facilities, the renovated Spa was a pleasant surprise. The breakfast as always is abundant and offers many choices, while the dinner at Come Prima Restaurant was exceptional. The staff is always friendly and eager to accomodate your every need. The location of...More

Thank Sanja M
Response from KHGA, General Manager at Kempinski Hotel Grand ArenaResponded 3 weeks ago

Dear Sanja M, Thank you for your wonderful review. What you reported makes us proud and happy, in any case we will do our best to ensure that the level of our service is always of high quality and suitable for our highly valued guests....More

Reviewed 4 weeks ago via mobile

We went for a long weekend over from Romania to Bansko, to escape a bit the summer heat in the City. Staying at the Kempinski was the right decision! Welcome: Very friendly starting from Bellboy to Reception. CHECKIN- very efficient and super friendly. Room: spacious,...More

Thank gozitano73
Response from KHGA, General Manager at Kempinski Hotel Grand ArenaResponded 3 weeks ago

Dear gozitano73, Thank you for choosing Kempinski Hotel Grand Arena Bansko and for taking your time to share your feedback from your recent stay with us. We appreciate your positive comments regarding our restaurant Come Prima, our lavish breakfast with over 100 different components and...More

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Questions & Answers
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12 September 2018|
AnswerShow all 8 answers
Response from Loveagreatvacation | Reviewed this property |
I loved the Kempinski hotel. It is gorgeous and very upscale.Pools and Spa are brand new and amazing. We booked through a travel agent so the stay was fairly cheap and included a delicious breakfast buffet. In the evening we... More
26 June 2018|
AnswerShow all 5 answers
Response from Shelli67 | Reviewed this property |
The hotel does provide ski equipment and instructors but we got ours from outside of the hotel as it can be cheaper. There are many very close to the hotel. The hotel does allow you to keep your equipment on site. From the... More
Room Tips
"Mountain view"
3 weeks ago
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"The higher the better on the side of the mountain"
28 Sep 2018
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"book a room facing the mountain"
19 Sep 2018
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"Mountain view rooms are best choice; SPA facilities are great"
27 Aug 2018
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US$87 - US$392 (Based on Average Rates for a Standard Room)
kempinski hotel banskokempinski resort grand arena
BulgariaBlagoevgrad ProvinceBansko
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