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Kempinski Hotel Grand Arena

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Traveller (642)
Room & Suite (556)
Dining (204)
Overview
Hotel website
Pirin Street 96, Bansko 2770 Bulgaria See on map
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
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Rooms
7 Oct8 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (995)
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786 results
Traveller rating
612
127
35
8
4
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Time of year
LanguageEnglish
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612
127
35
8
4
Show reviews that mention
All reviewssnow roomgallery restaurantski roomvip passpiano barboot rooma mountain view roomvip skiindoor and outdoor poolsthe general manageramazing hotelice roomperfect servicebreakfast was excellentjunior suitegreat sparoom number
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1 - 5 of 786 reviews
Reviewed 4 days ago via mobile

We are visiting the hotel for 7th or 8th time. The hotel is with amazing new SPA! Very modern and with minimalistic design. Warm pools and great experience for the body! Service is amazing. Helpful and kind! 5 stars staff! Bravissimo! Rooms need redesign and...More

Thank Pavel Y
Response from NataliaK1844, General Manager at Kempinski Hotel Grand ArenaResponded 3 days ago

Dear Pavel Y, Thank you very much for your comment. It is wonderful to know that you enjoy your stays with us and visit us often. We are also very grateful for the constructive comments and we will look into the areas you mention could...More

Reviewed 6 days ago

Best Hosting and hospitality ever. perfect location in heart of nature. Ms Roza Kyutukchieva, the Guest Service Manager, took care of all our desired and unknown wishes and transferred them successfully to a great service experience. She definitely have made the difference between a nice...More

Thank Storyteller783088
Response from NataliaK1844, General Manager at Kempinski Hotel Grand ArenaResponded 3 days ago

Dear Storyteller 783088, Thank you very much for sharing your feedback with us. It is very good to know that you enjoyed your stayed with us, and I am sure Roza, who is a great addition to the team, will be more than happy to...More

Reviewed 1 week ago

the spa and the breakfast are both amazing. truly 5 star . so is the service and staff. really enjoyed stay there. only downside is the rooms which are spacious but real.y need modernization , the televisions are from stone age and furniture not more...More

Thank alex j
Response from NataliaK1844, General Manager at Kempinski Hotel Grand ArenaResponded 3 days ago

Dear alex j, Thank you very much for your constructive feedback. It is very good to know that you enjoyed your stay with us, and especially that service that facilities that we provide. Please let us assure you that we are touching up certain areas...More

Reviewed 1 week ago

We were there for some time off. I noticed that at the lobby there was nobody to serve you. The tables were free of people. We decided to sit at one of them, no "Reserve" label on it. When the waiter came, he asked to...More

Thank Gintcho K
Response from NataliaK1844, General Manager at Kempinski Hotel Grand ArenaResponded 3 days ago

Dear Gintcho K, Thank you very much for your kind feedback. May we please ask you to contact us directly at guestservices.grandarena@kempinski.com so that we could personally follow up with you on the issues that made you not satisfied with your stay with us. Will...More

Reviewed 2 weeks ago via mobile

Honestly here I feel like home. The only one hotel in Bulgaria that I have been to that I can say it's deserve 5 stars. This is my second time at Kempinski Hotel Grand Arena Bansko and I will keep coming back again and again....More

Thank Gerita6
Response from NataliaK1844, General Manager at Kempinski Hotel Grand ArenaResponded 3 days ago

Dear Gerita6, Thank you very much for your kind review, and for all the details you mention. It is wonderful to read that you enjoyed your stay with us, and it is especially nice that your kid (or kids...?) had fun too. We will be...More

View more reviews
About
Description
Whether visiting Bansko for business or leisure purposes, Kempinski Hotel Grand Arena is the ideal base from which to work or explore all that the town has to offer. Located at the footsteps of the Pirin ...More Mountains, the luxury hotel is situated right next to the Gondola lift station that takes you all the way up to highest slopes, half pipes and snowboard facilities. The shopping and cultural district of Bansko is also easily accessible within walking distance from the 5 stars hotel. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Free High Speed Internet (WiFi)
Spa
Breakfast included
Bar/Lounge
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Ski In/Ski Out
Wheelchair Access
Beachfront
Free Parking
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Family
,
Luxury
,
Romantic
,
Top resorts Hotels
,
Ski-In / Ski-Out
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Luxury
,
Romantic
,
Top resorts Hotels
,
Ski-In / Ski-Out
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
157
Price range
US$83 - US$479 (Based on Average Rates for a Standard Room)
Also Known As
Kempinski Hotel Bansko
,
Kempinski Resort Grand Arena
Location
Bulgaria > Blagoevgrad Province > Bansko
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Luxury
,
Romantic
,
Top resorts Hotels
,
Ski-In / Ski-Out
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
157
Price range
US$83 - US$479 (Based on Average Rates for a Standard Room)
Also Known As
Kempinski Hotel Bansko
,
Kempinski Resort Grand Arena
Location
Bulgaria > Blagoevgrad Province > Bansko
Photos
Traveller (642)
Room & Suite (556)
Dining (204)
Pool & Beach (100)
Amenities (49)
Family and Play Areas (1)
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Questions & Answers
Ask a question
S4cma
12 September 2018|
AnswerShow all 8 answers
Response from hilaplanet | Reviewed this property |
I think 28 euro per person.
1
Vote
Inspire544591
26 June 2018|
AnswerShow all 5 answers
Response from Shelli67 | Reviewed this property |
The hotel does provide ski equipment and instructors but we got ours from outside of the hotel as it can be cheaper. There are many very close to the hotel. The hotel does allow you to keep your equipment on site. From the... More
0
Votes
Room Tips
"book a room facing the mountain"
Read review
"Mountain view rooms are best choice; SPA facilities are great"
Read review
"Rooms with a view to the mountain are better, but they are a bit more expensive as well."
Read review
"Probably all are ok - I wouldn't be too concerned - choose mountain, or city - I suspect all will be are..."
Read review
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