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Paradisus Grand Cana (formerly The Grand Reserve)

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Avenida Barcelo, Bavaro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 03/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Grand Cana (formerly The Grand Reserve)
Updated 03/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 47 hotels in Bavaro
Location
Cleanliness
Service
Value
Travellers' Choice
All-inclusive luxury is taken to a whole new dimension at The Grand Reserve at Paradisus Palma Real. Its sophisticated design is the perfect canvas for a unique and thoughtfully-crafted experience to create endless memories. Among its superiorly appointed All-Suites room types, with subtle and innovative touches, The Grand Reserve at Paradisus Palma Real offers Swim-Up Suites with direct access to their very own breathtaking pool. Enjoy an exquisite All Inclusive culinary concept with more than 8 Restaurants offering the best of world cuisine. Maia a superior full service SPA, in collaboration with world-renowned Natura Bissé, which will provide well-deserved royal treatments for all senses to wholly come to life. A complete, well-rounded fitness program, using a variety of trends and strategic areas within the Resort, which will challenge your wellbeing goals.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Tennis court
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Bathrobes
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Minibar
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Spanish and 1 more
Hotel links
Special Offer:Book now on our website
2536Reviews212Q+A100Room tips
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Popular mentions
Paradise298137 wrote a review Yesterday
2 contributions
+1
Our experience at Paradisus Grand Cana was beyond spectacular. The resort was beautiful, clean and every staff member made you feel special. Our butler was Carolina who went above and beyond on every detail of our trip experience. Frances!!
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Go and enjoy this resort, tip everyone a usd $1
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Sudeep D wrote a review 4 Sep
Princeton, New Jersey14 contributions18 helpful votes
Hotel's Favourite
We are Circle Red members and this was our annual member week at what is our home resort. This was our second time at this specific property and third overall at the Melia group of properties in this area. In all, a very satisfying week (although some of the special experiences were members only benefits and so may not be available to all). First, as it relates to rooms, we had a 2 BR Lock Off, which is an adjoining room configuration where one room is a MBR suite and the other is a one BR suite. There were 4 of us in our group - 2 Adults and 2 13 year olds - and the rooms setup was absolutely perfect with lots of room for all. Second, as it relates to dining and drinks, overall experience was excellent (Mina A+; Amor Da Mar A+ (especially the members breakfast); Romantic Beach Dinner A). Third, as it relates to customer service, overall experience was an absolute A+. Special mentions include Juan Rivero (our concierge who literally was available for every request 24/7), Carmen Vasquez, Ermogenes Almonte, Julio Marcelino and Pedro aka Coco. Thanks to the entire crew for making our stay memorable. Finally, thanks Carlos and Santo for helping us with the Circle Membership upgrade process. We hope to see you all soon!!
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: Airport on way back super busy!! Must allow for extra time.
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Response from Alexa Carolina Fuchs, Propietario at Paradisus Grand Cana (formerly The Grand Reserve)
Responded 3 weeks ago
Dear 249sudeepd, We love your enthusiastic review and thank you sincerely for sharing your wonderful comments with us. As creators of memorable experiences. We strive every day to exceed our guests' expectations by providing high-quality service. It is a true pleasure to know that we have achieved our goal since you arrived at our property. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back again at our hotel. Kind regards, Guest Service Center Management.
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jvette7159 wrote a review 23 Sep
North Plainfield, New Jersey1 contribution
This was our first international trip and it was to celebrate my 50th birthday. We had a wonderful time at the resorts and we are definitely planning a second vacation there. The staff was friendly and our concierge Frankelly Castillo did an excellent job.
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Review collected in partnership with Meliá Hotels International
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Alexa Carolina Fuchs, Propietario at Paradisus Grand Cana (formerly The Grand Reserve)
Responded 2 days ago
Dear jvette7159, We extend our gratitude for the great privilege of allowing us to be your host hotel for such a special occasion as your 50th birthday. We are delighted to note that you had a wonderful stay and enjoyed the excellent service from our staff. It would be a pleasure for us to welcome you back. Kind regards Guest Service Center Management.
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Ronald S wrote a review 21 Sep
28 contributions
Thank you Kelvin and Dianery for the nice drinks and the great show at mama y juana bar in Melia Grand Paraiso Punta Cana and carmen vasquez in activity sexi dancer she is lovely and the woman more beatifull
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Date of stay: September 2021Trip type: Travelled on business
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Response from Alexa Carolina Fuchs, Propietario at Paradisus Grand Cana (formerly The Grand Reserve)
Responded 6 days ago
Dear ronalds784, We extend our gratitude to you for the great privilege of allowing us to be your host hotel for your vacation in this lovely region. We appreciate your recognition of the excellent service provided by our team at the Mamajuana bar, especially Kelvin and Dianery, and Carmen. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We wish you a good trip, we hope to have the pleasure of welcoming you again on future visits. Kind regards Guest Service Center Management.
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Michelle M wrote a review 19 Sep
12 contributions3 helpful votes
We LOVE Paradisus, we have been to their resorts 7 times, it is our go-to place and we always have a great time. This last trip to Grand Cana has changed our mind, we will NEVER give this resort another penny. I waited to post my review because I wanted to be sure I still felt the same a month later, and I go. We expected to see some changes because of COVID but what we experienced goes beyond that. The purpose of this trip was to take my parents on a vacation of a lifetime, they have been to an all-inclusive once in their 51 years of marriage, we also wanted to celebrate their 50 years of marriage (delayed from COVID). We upgraded their room so they can experience what we are used to when traveling and what we always brag about. We booked one 1 bedroom master swim up and one 1 bedroom swim up (which was not cheap). We confirmed with Yolando (our concierge) he knew that it was my son’s birthday and my parent's anniversary, we also had arranged for two separate dinners to have a celebration. I have texts and emails confirming this would happen and which dates. We arrived at the hotel after 20 hours of travel, we are a party of 7. They didn't greet us with a cocktail or a cold cloth (I wrote that up to COVID - and moved on). check-in took 45 minutes, shortly after we arrived, we noticed there was no water, no drinks in the reserve lobby, and after 20 hours of travel, we asked for some water. We never did get them – this will be an ongoing theme. We had also asked for a specific concierge before arrival and was told we would get him, upon check-in we were placed with Yolando, in hindsight I wish I refused to have him as our concierge. He was beyond terrible. We also asked before our arrival to have our rooms close but not together. At check-in, they confirmed we were in the same building but not next to each other (we wanted some privacy). Yolando took us for a tour of the hotel and brought us to our room, turned out that our rooms were connected! We were beyond tired and accepted the connected rooms. We made it clear we were two different parties and didn’t want to be considered one, our reservations were also booked months apart. He agreed and made the note. He left our room I assumed he gave my parents the same tour. My parents did not get a tour, there was no explanation on anything there was no discussion with them on WhatsApp and how to connect with the concierge (disappointing). We also had to figure out the internet connections on our own and how to download and use the Melia app (had I never been to Paradisus before I would not have known this was a thing). After we got settled we noticed there were minimal towels, no wash clothes (which I read is an ongoing issue at the resort – so I expected this). We called to get more so we could shower off – this too was an ongoing daily theme, we had to call daily to get more than 3 towels (we were a room of 4). We also had to call daily to get new drinking cups in our room. We read online if we wanted turn down service we had to request it, which we did when first meeting with Yolando (we never ended up getting it until day 3). We also wanted to be sure the pull-out bed for the kids would be pulled out that first night while we were at dinner and he confirmed turn down would do that. Our reservations were at 8pm that night and turn down was set for 7:30. When we returned to our room that night beyond exhausted the room had not been touched, the pull-out bed was still closed and had no linens. Also when we returned to the room on the first night there was some sort of broken glass in the entrance of our door and some got into our room and I cut my foot. We also asked for it to be cleaned up. Housekeeping came quickly and made up the bed but didn’t take care of the glass, it took 2 additional requests and 18 hours to get the glass cleaned up. We should not have had to call and worked that hard to get a bed made for my kids, these details should have been taken care of, I shouldn’t have had to do this and put in the effort I did. On day two my 70-year father had said he was having issues sleeping on his pull-out couch, the springs were coming through the fabric in the mattress. They gave him a cot to sleep on! There was no attempt to change the mattress in the pull-out couch (the hotel was 56% capacity) when I found out he had been sleeping on a cot I got upset we were spending a lot of money and he should not be sleeping on a cot. It took 2 days and about a dozen calls and a trip to the lobby to get his bed sorted out. They finally gave him a new mattress similar to the one we had in our room. One of the first mornings we were at the buffet my mimosa had metal in it and cut my mouth! It was brought to the manager's attention no one really apologized, but he did say the hotel manager would be in touch. (this didn’t happen on its own) it turned out it was a piece of the orange juice dispenser that fell out into my glass! Our dinner reservation times were ALL wrong, our text and email confirmation stated each dinner reservation was at 6:30, each time we showed up the reservations in their system showed 9pm, 8pm other random times. It was ALWAYS an ordeal when we showed up and I had to show our confirmation each time. It was never easy to be seated and they always made it seem like we were annoying by showing up at the wrong time. We always had to show our reservation confirmations to show it was not our error. Our room service orders daily to our patio were always wrong, even though they were read back correctly. We dealt with that and chalked it up as a language barrier. The man who brought our meals daily was very pleasant; I wish I ended up getting his name. One night my son noticed that there was some red stuff on his pillow, turned out both his pillows did. Housekeeping came and gave new pillows. I had pictures posted but the size was too big and I was not able to post, along with the glass and metal in my drink pictures. One night we were at the steakhouse which was supposed to be my son’s celebration for his birthday which didn’t happen. The 2nd time we actually saw Yolando he came to greet us at dinner and to confirm he’d be getting his cake (it turned out they ended up forgetting and then had to deliver the cake later to the room). Because our concierge was always MIA and always ignored us he took the time during dinner with my family of 7 to try and sell us to go to a timeshare meeting. Are you kidding me! If he even paid attention to us, he’d know from 10am – 3pm DAILY we are in our swim-up pool that would be the opportunity to ask that. I felt at a nice dinner with my family was not the time to be trying to sell me a timeshare. The night of my parent’s anniversary celebration they also forgot, I even confirmed earlier that day! I thought maybe when they got to their room they’d have a surprise, there was NOTHING. This is when I made an official complaint with management. I wanted their trip to be special, and be treated like we normally would have been treated on all our previous trips I met with two managers the next day, I spoke about why I was not contacted after cutting my mouth. There must have been a communication error, we talked it out, I explained to them the shortcomings of our trip. The room issues missed celebrations, ignores messages, lack of attention to detail, incorrect dinner reservations, our concierge not responding to messages of us trying to set up experiences. I also expressed how we specifically asked for a different person on check-in. We were given an opportunity to change concierge then but only had 2 days left and I declined. We just decided to conclude he was useless. They assured me we would start to experience the true Paradisus experience. They also ordered an inspection of our room, it turned out when management did a room check they noticed two more pillows that were in the closet with more red blood stains! Very disgusting, how do you just ignore that and add a pillowcase. Management did say they will make it up to us. Later Yolando came back and apologized and said our experience would be better for the next few days. That night after dinner we came home to the things we ALWAYS experience with Paradisus, a bath with candles, wine rose pedals. my parents with chocolate and wine. There was a card apologizing. We were also invited to dine our last night at Amor de Mar. (which was an amazing food and service night). What we experienced those last 48 hours are what keeps us going back to Paradidus and normally what we experienced in our typical 7-night stay. It should not have required us to complain. We departed on Tuesday and on Sunday night I realized we didn’t get anything on our COVID testing to return home. In a panic I contacted Yolando, he gave me the link to set up the appointments which we did on our own. I read comments here people complimenting their concierge who took care of it for them and escorted them to the testing room. Not in our case, it took me 1hour to make COVID testing reservations for the 7 of us. The confirmation didn’t say where the testing was, Yolando said he would bring us there and asked us when the appointment was. Come time for the appointment he was nowhere to be found, so we eventually found our way there. All other parties there in the testing room had been escorted. Again, one of those special touches missing that usually made Paradisus so special to us. We never heard from Yolando after the COVID text, we arranged our own checkout, confirmed our own pick-up times, arrange our own luggage pick-up, there was no send-off or goodbye, which is OK because his tip went to the other staff who made up for the shortcomings. On our second night, we met Rosemary at the Japanese cooking show, she was amazing and we created a special bond with her. After the metal incident in my drink, we no longer ate at the buffet and found Rosemary at the sit-down breakfast restaurant, which she took care of each day. She was truly amazing, and I hope Management realizes what a gem she is. We enjoyed seeing her daily, we wished we found this breakfast place earlier, the buffet really had no service (it would take about 20 min to get OJ or coffee). We also loved Santos Frias, he took care of ALL our needs in our swim-up. He ensured we had everything we needed while in the pool. He brought us towels and knew our drink we never went without! We really enjoyed him and appreciated him. The resort was beautiful just like every other Paradisus hotel. You would always see grounds people out and about making everything look pristine. The food was OK – we did enjoy dinner more at Palma Real and the ambiance there was more Paradisus-like with their furniture and colors. We always loved going to this hotel chain because the service from everyone had always been amazing and they paid attention to the little details. This trip lacked the big things and small things. We thought there was no anniversary banner or birthday door banner because of COVID, but a few days in we see other rooms with them. There were never any spontaneous gestures from the concierge which we would normally see. We know what to expect from Paradisus or any other luxury resort we have been to, this hit the mark. We stayed at another resort in DR while Paradisus was not up and running to its full capacity yet and their service was not hindered at all. I think my loyalty to Paradisus has come to an end which honestly is a little sad, we really enjoy their room configurations, we love the hotel aesthetic. There were too many things that were missed by many different people in many different departments that we feel it's time for us to move on.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
3 Helpful votes
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Response from Alexa Carolina Fuchs, Propietario at Paradisus Grand Cana (formerly The Grand Reserve)
Responded 5 days ago
Dear Michelle M, Thank you for your feedback regarding your recent stay at our Paradisus Grand Cana. As a service-oriented company, our guests' opinions play a crucial role in optimizing our services. We believe that the only way to improve the experience we offer is by listening to your feedback on how you perceive our services. Knowing the areas of opportunity will help us to deliver the best experience. For our company, Meliá Hotels International, the main protagonist is the guest, our main objective is to create a high-quality travel experience. In this regard, our flagship Meliá brand is distinguished by being composed of international flagship hotels with a distinctive passion for the service and well-being of its guests, strategically represented in our slogan ¨Soul Matters¨, where our soul and passion are put into everything we do so that our guests can live a unique experience. We sincerely lament reading that your stay was not as pleasant as it should have been. We understand that there is always room for improvement, our guests' experiences play a role in this continuous process towards service excellence. We are very concerned that our services did not fulfill your entire expectations. We guarantee that your feedback has been shared and addressed with the departments involved, the necessary actions will be taken. Once again, we apologize for the eventualities and would be pleased if you allow us the opportunity and honor to welcome you back to our hotel to change your impression. Kind regards Guest Service Center Management.
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PRICE RANGE
US$319 - US$845 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Grand Reserve At Paradisus By Meliá Palma Real
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
432
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Frequently Asked Questions about Paradisus Grand Cana (formerly The Grand Reserve)
Which popular attractions are close to Paradisus Grand Cana (formerly The Grand Reserve)?
Nearby attractions include HARRISON'S Fine Caribbean Jewelers (0.4 km), Palma Real Shopping Village (0.4 km), and Akon's Jewel (0.4 km).
What are some of the property amenities at Paradisus Grand Cana (formerly The Grand Reserve)?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus Grand Cana (formerly The Grand Reserve)?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Grand Cana (formerly The Grand Reserve)?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Grand Cana (formerly The Grand Reserve)?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Paradisus Grand Cana (formerly The Grand Reserve)?
Conveniently located restaurants include A Casa di Lorenzo, Gustoso Gelato Gourmet, and Lemon Fish Cevicheria and Bar.
Are there opportunities to exercise at Paradisus Grand Cana (formerly The Grand Reserve)?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Paradisus Grand Cana (formerly The Grand Reserve)?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Grand Cana (formerly The Grand Reserve) offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Grand Cana (formerly The Grand Reserve)?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.
Is Paradisus Grand Cana (formerly The Grand Reserve) accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.