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Cristal Samaña Salt Hotel

Carretera De Ingreso Al Salar A 5 Km De Colchani, Uyuni Bolivia
Traveller (422)
Cristal Suite
Room & Suite (61)
Dining (24)

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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

3.5
#4 of 21 hotels in Uyuni
4.3 of 5 bubbles
Location
3.8 of 5 bubbles
Cleanliness
3.5 of 5 bubbles
Service
3.3 of 5 bubbles
Value
A modern building constructed entirely with blocks of salt extracted from the salt flats.Our 27 double, triple and family rooms, all in suite have hot water and heating all day long, which distinguishes our quality.If you're planing to visit Bolivia, you must come to Uyuni and enjoy the amazing experience of sleeping under the stars by the side of the salt flats.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Game room
Billiards
Airport transportation
Conference facilities
Banquet room
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Wine / champagne
Vending machine
Darts
Karaoke
Table tennis
Shuttle bus service
Meeting rooms
Baggage storage
Currency exchange
Gift shop
Non-smoking hotel
24-hour front desk
Laundry service
Ironing service
Room features
Safe
Bottled water
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
Languages Spoken
English, Spanish

Location

Carretera De Ingreso Al Salar A 5 Km De Colchani, Uyuni Bolivia
Getting there
Uyuni Joya Andina Airport
20.5 km
See all flights
306Reviews1Q+A13Room tips

Reviews
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Detailed Reviews
Reslysten54 wrote a review Nov 2022
Vienna, Virginia2,068 contributions451 helpful votes
+1
4.0 of 5 bubbles
It's a surreal but attractively designed hotel, constructed to 90% with salt we were assured. Surrounded by salt flats we had an enticing view from our window.

The room was spacious and comfortable with the usual amenities. The main room was well heated, but the sitting room was chilly.

Warm water was a short-lived experience.

The breakfast buffet was a bit sparce, but service was friendly.
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Date of stay: October 2022
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JulesTravels2004 wrote a review Aug 2014
Vienna, Austria76 contributions58 helpful votes
3.0 of 5 bubbles
This hotel posts pictures that makes it look luxurious and deluxe, both the rooms and the dining room. They also talk on their website about feng shui, the fountains, the music. But they just don't make it. Yes, there's new age music playing softly inside, but outside the workers are listening to loud radio. Yes there are fountains, but only one of three work. Yes, the advertise 24 hour heating, but in reality it's 2 hours and it heats your room to maybe 50 degrees (F). It's cold!!! And dirty all around. Dinner buffet was alright but nothing special at all and the breakfast buffet was downright terrible. They advertised it available from 7:30am-9am. We went at 8:40am and there was nothing left but cold cereal. No coffee, no bowls to eat the cereal in, no knives. All the tables had dirty dishes on them. It's too expensive a place for this!
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Date of stay: August 2014
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manhattanmom wrote a review May 2014
Fes, Morocco907 contributions286 helpful votes
4.0 of 5 bubbles
We stayed in Uyuni for two nights. The first night, we were at the Palacio de Sal. However, since they had a large group coming in the second night we were there, we had to move to the Cristal Samana. You can see my review of the Palacio de Sal and compare it to this one if you're trying to decide where to stay. Here are the positives and negatives.

1. The Cristal Samana is smaller than the Palacio de Sal. However, it's very cosy, cute and quite romantic.
2. Because it's smaller, you don't have those long, cold hallways that you have in the Palacio de Sal.
3. The room was significantly larger than the one we had in the Palacio de Sal and we were able to get a queen size bed. Both hotels were cold inside albeit at the Cristal Samana, we had a wood burning fireplace just outside our room with some sofas so we kept our door open to let the warm air from the fireplace waft in.
4. The bathroom was more ergonomically designed and very spacious. The shower was very hot and had great water pressure unlike the Palacio de Sal.
5. The desk clerk was very helpful.
6. The location is good - right by the edge of the salt flats - very close to the Palacio de Sal.

Now, for the negatives:

1. The staff is very small so the service isn't as good because they have to do everything with just a few people.
2. The food was better and more plentiful at the Palacio de Sal vs. the Cristal Samana albeit the soup they made at the Cristal Samana was excellent.
3. The radiator in the room didn't turn on until 8:00 PM at night. At the Palacio de Sal, it was on when we arrived at 5:00 PM. Consequently, the room was still pretty cold when we went to bed.
4. There were no electric blankets albeit they did have a thick comforter. However, I still slept in my thermal underwear.

You have to look at these reviews in context with what's available. The Cristal Samana and the Palacio de Sal are the two best places to stay in Uyuni so if it's maximum comfort that you're looking for, then you'll have two choose one or the other.
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Date of stay: May 2014
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Get one of the rooms where the fireplace in the corridor is just outside your room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Avalanas wrote a review Apr 2022
New York City, New York153 contributions103 helpful votes
2.0 of 5 bubbles
Usually no hot water or at best slightly higher than body temperature, considering freezing conditions outside this was the biggest issue. Restaurant offers very poor food and service and hotel very secluded, 25mins ride to uyuni town. Front desk will order you a taxi but it will either not come or take very long to arrive. Several maintenance issues with the heating of the room, the bathroom toilets, etc. Seems like a tourist attraction to pay a premium to stay in a hotel made of salt when it’s a low 3 star hotel.
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cecilia N wrote a review Jan 2020
7 contributions3 helpful votes
5.0 of 5 bubbles
Unique salt hotel. Very clean and friendly staff. Loved the warm beds. Fixed menu only for dinner. Order extra water for your room.
Breakfast buffet is good. Instant coffee with hot milk is the Uyuni way! Cooked eggs available!
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bon_vivant_traveller wrote a review May 2013
Brisbane, Australia125 contributions103 helpful votes
1.0 of 5 bubbles
Having stayed in hotels all over the world, regretably our recent stay at this hotel was amongst our worst experiences ever. The hotel was booked for us as part of a 3 day Salar trip organised by Ruta Verde. On arrival at 4pm we were met with a grim faced woman with a terrible hacking cough who grimaced at us throughout the registration process. Despite us requesting a matrimonial room and being the first arrivals for the day we were allocated a tiny horrible twin room with no television. The room looked nothing like the other rooms frequently featured in photos. When it became clear the hotel was not even close to fully booked we requested to be moved to another room, only to be told "you should have asked earlier, you've missed your chance". On our insistence we were moved to another slightly nicer room, this time there as a tv however there were filthy towels in the bathroom, there was no toilet paper and the tv didn't work as it was lacking a remote. Only after three separate long walks to reception and unsmiling interactions with the grim faced caretaker was the room made basically acceptable. Despite the reception desk staff speaking English, we were not warned running water is cut off during the night so were unable to shower in the morning before departure or flush the toilet and wash hands during the night. This was a nightmare as we were both became ill during the night - an utterly miserable situation. (We understand the need to cut the water but not why we weren't advised of this in advance so we could be better prepared.)

The set evening meal was the worst food we experienced on our month long trip, the soup was watery, the main full of gristle and the desert a horrible blamange. Drinks were the most expensive we experienced anywhere in Bolivia. Breakfast was awful, except for the pre packaged yogurts.

As you will see from my other reviews I am committed to doing my best to provide fair even handed reviews recounting only my own personal experiences, sadly on this occasion our experience at this hotel was unpleasant. Despite this I can see this hotel has lots of potential and its physical, dining and service shortcomings could certainly be viewed as more minor if the staff were even slightly less hostile and were more friendly and welcoming. All other hotels booked for our Uyuni trip by Ruta Verde were exceptional.
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Date of stay: April 2013
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Ask to see a few rooms before choosing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate B wrote a review Mar 2013
London, England, United Kingdom4 contributions7 helpful votes
1.0 of 5 bubbles
Where to start? We booked to stay here as a treat as we were backpacking and fancied a bit of luxury. The rooms were beautiful and clean and the layout of the place is amazing. The breakfasts are great.

But that's where it ends. We paid extra to have meals included but on the first night we were given toast as part of our meal because they had only registered that one of us was vegetarian, not two (that's about $20 for toast). Also note that no drinks, not even soft drinks, are included in the 'all inclusive menu' - we weren't told this, even when invited to a 'welcome drink' of coca tea.

We booked a trip with them to see the salt flats. We wanted to learn about the landscape and discover what the salt is used for. We were driven around with a group of Japanese tourists and simply dropped off in a couple of similar locations to take photos while the 'tour guide' sat and chatted to his mates. He didn't tell us anything about the flats (this tour cost nearly $30 US per person).

And then we tried to check out. We asked the guys at reception if they would call a hostel in town to see if it was available. They told us their phone wasn't working, even though we saw them using it for other calls, then they told us there was no answer. We needed the loo shortly after we checked out - they told us there were no public toilets at the hotel and we couldn't use the one in our room because it had been cleaned and reallocated to someone else (it hadn't, it was on the ground floor so I popped my head through the window and it was just as we left it). We asked what time the bus left and they told us it didn't have a timetable. Basically we were being lied to constantly - it felt very much because this was because there was no further money to be made out of us.

The worst thing was the taxi. We asked them to book one for us to take us back to Uyuni. The cost was 200 bolivianos (£20), which was a bit steep but we had no choice (given that the bus had 'no timetable' - with hindsight we realise they told us this so they could make money out of us on the taxi). The taxi turned up and had brought a delivery of food for the hotel - a bit cheeky, we thought. Then the guys started loading our taxi up with more stuff to be taken into town [2 photos posted to prove this], including a gas canister (10 tourists were killed in uyuni in 2008 when two cars carrying gas canisters collided). They were using our taxi to ferry their goods, without asking us. We objected to this and suggested they pay towards our fare, seeing as they were using it. One man said yes, but another man got aggressive and said no we had to pay the full fare, which suddenly shot up to 280 bolivianos (£28). The man behind the desk then lied and said he'd never told us that the fare would be 200 in the first place.

We had a nightmare arguing that this was our taxi. The men were rude and intimidating, and accused us of lying. It took a long time but we eventually got the cab for the original price without any gas cannisters in the boot, but it left us exhausted and angry. I can't recommend this place.
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Date of stay: March 2013
1.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kirstin H wrote a review Feb 2012
Oslo2 contributions6 helpful votes
1.0 of 5 bubbles
We expected a romantic stay at this salt hotel. The night we stayed turned out to be a disaster. Warning: The hotel was staffed with one adult and two 15- year-old children. The prize for a double room with private bathroom was expensive so we had great expectations regarding the comfort. However, the room and bedding were not clean. When pointing this out, the hotel manger sent the two children to clean the room. They had obviously not the done this before and the room, hence, remained dirty. The shower drain was close. We were not able to get a new room even though the hotel was not fully booked.

So, why did we choose to stay here for one night? We had really no choice as we arrived late at night at were not able to get a taxi back to Uyuni. We requested a discount, however, the hotel manger was not at all service minded and actually started a dispute. We cannot recommend this hotel.
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Date of stay: February 2012
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tsung Y wrote a review Mar 2015
4 contributions9 helpful votes
1.0 of 5 bubbles
After escape from palacio de sal with the rats we booked this hotel in last minute we believed it was a good choice but other nigthmare, lack service NO recepcionist, the worst ever food that we eat, the rooms was tiny and outdated the hotel still under construction the windy goes inside for every little hole in this hotel and the rooms too, the heating dosent exist the badhrooms was dirty and not hot water, the toilet dosent work we have to sleep with bad odor all nigth, no hairdryer, no mirror no ligths and no wifi the tv not working and bad treat of the personal, if i write the bad things of this "hostel" i will take hours. they dont wan to recognize my reservation because they was overbooking porr managment, the solution they put 6 PERSON IN A TIN ROOMS FOR 2 ORDER OF MANAGMENT. we are preapring a formal complain to the comapany with we make the booking to refund all the money
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Date of stay: March 2015
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lijuan C wrote a review Jun 2013
Singapore, Singapore283 contributions128 helpful votes
1.0 of 5 bubbles
Check in was ok. Water was cut off from the bathroom without warning and we weren't informed during check-in that water would be cut off either. We got a shock when water was cut off in the middle of bathing (and it was winter! imagine wet, cold and freezing in the bath stall). After 10 pm, all lights in the hotel seems to be switched off, even the lights at the reception desk; except for the light at the hallway immediately outside our room door. It was pitch black and we couldn't see beyond a couple meters from our room door. Imagine having an emergency and you needed to find the reception or get help. The reception desk was vacant and no one seems to be manning it except for when we're checking in. Room was very cold even with the portable heater provided. We checked out very early, breakfast was dismal, not even hot toast was available, we only got cold bread and cookies. If you're up for a freezing adventure stay with sudden water supply being cut off, you can try here as you'll have the opportunity to grope in the dark trying to find the receptionist at night to resolve whatever issues that you may have.
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Date of stay: May 2013
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from JacquieAdios
Virginia Beach, Virginia275 contributions25 helpful votes
I don't work for the hotel. I can't answer your question. I have no idea. I was with a private group and we had a guide and jeep. And if you have no transportation out there you can't get to the salar. You have to contact the hotel directly or ask your salar guide to meet u at airport
Nhiker wrote a tip Oct 2019
ks624 contributions226 helpful votes
3.0 of 5 bubbles
"second story rooms seem to be in better shape"
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TekTeh wrote a tip Jul 2018
Kuala Lumpur, Malaysia440 contributions65 helpful votes
4.0 of 5 bubbles
"Get one with the view of the salt flat"
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Pam S wrote a tip Mar 2018
Bloomfield Hills, Michigan165 contributions82 helpful votes
3.0 of 5 bubbles
"Any room with a view of the salt flats, and sunset or sunrise!"
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RobertDG7 wrote a tip Jan 2018
Cochabamba, Bolivia6 contributions
5.0 of 5 bubbles
"All rooms are very nice and have a unique touch which based of Aymara culture"
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Sae B wrote a tip Jan 2018
1 contribution
3.0 of 5 bubbles
"I heard loud music from the next room. It is better to tell the staff."
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LOCATION
BoliviaPotosi DepartmentUyuni
NUMBER OF ROOMS
82
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CRISTAL SAMAÑA SALT HOTEL - Reviews (Uyuni, Bolivia) - Tripadvisor

Frequently Asked Questions about Cristal Samaña Salt Hotel
Which popular attractions are close to Cristal Samaña Salt Hotel?
Nearby attractions include Museo de la Llama y la Sal (3.7 km).
What are some of the property amenities at Cristal Samaña Salt Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Cristal Samaña Salt Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a snack bar during their stay.
Is parking available at Cristal Samaña Salt Hotel?
Yes, free parking is available to guests.
Does Cristal Samaña Salt Hotel have airport transportation?
Yes, Cristal Samaña Salt Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Cristal Samaña Salt Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Cristal Samaña Salt Hotel?
The staff speaks multiple languages, including English and Spanish.
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