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Holiday Inn Express & Suites Heber Springs, an IHG hotel

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1350 Southridge Pkwy, Heber Springs, AR 72543-8895
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (19)
Room & Suite (21)
Dining (8)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Heber Springs, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 7 hotels in Heber Springs
Location
Cleanliness
Service
Value
When staying at our new hotel in Heber Springs, enjoy a free, full hot breakfast before a day of fishing & boating on Little Red River & Greers Ferry Lake. Take the family for a day of hiking on Sugarloaf Mountain, and make your way to historic downtown Heber Springs to visit one of our many unique shops. Historic Spring Park hosts several local festivals and see the Trumpeter Swans. We are also a short drive from the Heber Springs Community Center, JFK Overlook Park, the Fish Hatchery, and the new Heber Springs Sports Complex.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Breakfast available
Breakfast buffet
Meeting rooms
Baggage storage
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English
127Reviews3Q+A25Room tips
Traveller rating
  • 86
  • 28
  • 5
  • 4
  • 4
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Popular mentions
Harry R wrote a review 5 Sep
Overland Park, Kansas697 contributions213 helpful votes
Clean - the type of place that could make me rethink my loyalty to Hilton. There is a good catfish restaurant walking distance away that is very good. Also a BBQ place that is closer that I did not try. There is a Daylight donuts and gas station next door.
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Date of stay: August 2021
Location
Cleanliness
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Trip type: Travelled on business
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familyof3 wrote a review Apr 2021
Little Rock, Arkansas50 contributions29 helpful votes
To be transparent, I have stayed at this hotel previously with no problems, actually just 6 months ago. But this stay was NOT like my previous ones nor was it what I expect from IHG hotels as a Platinum Elite member. Also at the time of my review, I have left my name and number for the manager to contact me and I have NOT heard from them still to report these issues. First, I waited behind 2 other people for 25 minutes to check in. The front desk person was friendly but the process was not efficient and I guess no one else was working and that is a management problem when it is check in time on a Friday and only one person working. Second, both beds in our room looked as if they had been haphazardly thrown together, including the lower bedding being all out of order. It was hard to tell if the sheets were actually clean. When arriving back for our second night, our door was cracked open and we know we closed it but the front desk took no responsibility for this issue and did not care. Additionally, our room had NOT been cleaned and we had not been told it would not be cleaned. That needs to be clearly spelled out at check in, especially since you can request the daily cleaning...we need to be asked one way or the other. Then, none of our 4 room keys worked for that second night...so something definitely was wrong with our room. When I called the front desk about our keys not working, the phone rang at least 25 times. The girl finally answered but I know for a fact that she had been sitting downstairs across from the desk with a male who appeared to be her boyfriend, so she was busy with him and I was apparently disturbing her by calling the desk. She refused to bring us new keys. When I asked about the boy with her she stated he was a "guest." So either she is a very friendly hotel worker late at night, or she was lazy and lying. The breakfast was as expected and the same older lady was working it that was there on my previous stay. She was working very hard and really could have used some help because several people were waiting for their breakfast (they are still packaging meals to go). Then, finally the hotel was covered with signs stating that masks are required. Of the six hotel workers I saw over the weekend, the older lady serving breakfast was the only one wearing a mask. So, either take the signs down (Arkansas has removed their mandate) or if IHG requires them, keep them up but have your employees follow the rules. Hopefully, the manager will indeed call me and can rectify these issues so that they don't happen again. (also, the rooms were higher in price than 6 months ago, and we received less adequate service so that is an issue too)
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Date of stay: April 2021
Value
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Response from IHG Service, Owner at Holiday Inn Express & Suites Heber Springs, an IHG hotel
Responded 4 May 2021
Hi there, familyis3! Thank you for your stay and for taking the time to give us feedback. It's quite disappointing to know that we did not live up to your expectations because of delayed check-in, limited housekeeping, key cards not working, and how our staff handled your concerns. The situations you have described are not what we expect from any of our properties, or the experience we want you to have. I'm so sorry for all the trouble. I'll share your thoughts with our hotel management team as a reference for improvements. I hope we get the chance to serve you again and create a better experience for you in the future. Warm thoughts, Deborah R. Case Manager IHGService
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todolist wrote a review Oct 2020
Wilson, Arkansas328 contributions128 helpful votes
We’ve tried to stay in other places around town but the slight difference in cost isn’t worth the poor value. This holiday inn is nice, consistent, easy, clean, up-to-date, well appointed and worth the money. The simple breakfast during the pandemic is mediocre at best. We keep coming back; nothing in the area matches this place.
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Date of stay: October 2020Trip type: Travelled as a couple
1 Helpful vote
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Becky121212 wrote a review Jun 2020
Memphis, Tennessee27 contributions9 helpful votes
Hotel is clean and under renovation. We had a room with sleeper sofa. Room was recently renovated and very nice. The staff was having disagreements with workmen and cleaning people. They were nice to us.
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Date of stay: June 2020Trip type: Travelled with family
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AshleyShell wrote a review Oct 2019
Springfield, Missouri39 contributions26 helpful votes
This hotel really stood out to me compared with others I’ve stayed in recently. First of all, our room was a lot more spacious than most with a whole sitting area with a couch and desk in addition to the bed area. There was also a kitchen area with a sink, microwave, refrigerator, and Keurig. The bathroom was huge. And most importantly, the bed was extremely comfortable. The bedding was of a higher quality and all of it was white and freshly washed instead of having a questionable bedspread or a super thin blanket. The fitted sheet and mattress pad actually stayed in place, and there was a washable waterproof cover on the mattress. There were even two types of pillows to choose from with “soft” and “firm” labels, and they were the proper size for a king sized bed. I also appreciated that the shower curtain liner had a detachable part that was washable so I didn’t have to worry about mildew. There were even name brand, full-sized bottles of shampoo, conditioner, AND body wash mounted on the wall of the shower. The free breakfast was good, too. I ate oatmeal made fresh from scratch, and the bacon and sausage was good as well. I did discover a flea biting my ankle when I sat on the couch for a while, probably due to whoever stayed in the room last having a dog, but when I told the hotel staff they immediately offered to move me to a different room and I had no more problems there. They also let me check out a day early with no questions asked and a complete refund for the night I didn’t stay. I would definitely recommend this little gem in the middle of Arkansas!
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Date of stay: October 2019Trip type: Travelled on business
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PRICE RANGE
US$99 - US$143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express & suites heber springs hotel heber springs, holiday inn express and suites heber springs
LOCATION
United StatesArkansasHeber Springs
NUMBER OF ROOMS
79
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Frequently Asked Questions about Holiday Inn Express & Suites Heber Springs, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Heber Springs, an IHG hotel?
Nearby attractions include Collins Creek Cascade (2.5 km), Ozark Country Market (5.0 km), and Sandy Beach (3.9 km).
What are some of the property amenities at Holiday Inn Express & Suites Heber Springs, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Heber Springs, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Heber Springs, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Heber Springs, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Heber Springs, an IHG hotel?
Conveniently located restaurants include Pizza Pie-Zazz, Chuck's Diner, and Arrow's Cafe & BBQ.
Are there opportunities to exercise at Holiday Inn Express & Suites Heber Springs, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Heber Springs, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Heber Springs, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Heber Springs, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Holiday Inn Express & Suites Heber Springs, an IHG hotel accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.