Visited with a friend for lunch. Had to change the time as we were running late. Staff were attentive and helpful. The food was gorgeous and the view across the water is amazing. This is not a 'cheap and cheerful' place. The quality of both the food and wine is excellent. I felt like a new woman when we left, full of good food and wine.
The afternoon tea was absolutely delicious. Very attentive, cheerful and polite staff. We would all highly recommend, all 10 of us. We had a lovely afternoon and would certainly be happy to come back.
What a fabulous visit we had to The Pier. We could not fault any aspect of the experience – the bar, the restaurant, the sumptuous food, the room – but most of all the exemplary staff who were without exception utterly professional, polite, engaging, friendly and helpful. To go above and beyond accepted standards of service speaks highly of what is required to be a success in the hospitality business. It takes more than a top class product to be successful, it takes a special human touch to make the customer want to return. Which we certainly will do.
We only booked last weekend for a group of 11 to celebrate my wife's birthday. The fantastic communication and customer service from the first email enquiry to checking out was exceptional. The endless emails I sent asking questions and asking for various requests never seemed too much trouble even though I was incredibly demanding! Chelsea and Jessica on reception could not have been more helpful supplying toothpaste and safety pins at short notice. Gillian and Amy’s prompt replies to emails sent was incredibly efficient. The restaurant and bar staff were fantastic and nothing was too much trouble. At no point where we rushed even though we arrived late for our table. The very high standards of cleanliness and condition of the hotel was excellent. The care and attention shown to our party would not be out of place in a 5* London hotel.…
Stayed at the pier Hotel for one night in The Mayflower suite , very nice room although it was very cold in the room when we first arrived this was immediately dealt with by the very welcoming and efficient staff and the room was quickly very cosy , spotless room , lovely food in the restaurant, overall a nice stay and would recommend.