My husband was in Scottsdale for business and we stayed at this hotel for four nights. My first advice: Check the cancellation policy before you book. This is on us, not them, but we tried to switch to a hotel closer to the Scottsdale airport two weeks before our stay and the penalty was one night--$200 after taxes. (I believe the actual room was about $160.) And the cancellation policy is entirely dependent on your rate. We had never stayed at any hotel with that kind of policy, especially so far in advance. Again, on us, not them. But don't be us! Double check! My next advice that this hotel taught us: Never completely move into a room until you check every fixture in the bathroom. This tip was GOLD and I learned it riding the elevator from a business traveler who stays at this hotel often, for the location, (which I completely understand, it's great), and said the bathrooms are always problematic. Not one fixture in our bathroom worked properly, but by the time we realized how bad it was, we didn't want to switch rooms, and figured another room might be worse. The bathroom faucet was very hard to manipulate in any direction, and hot water took an eternity. By far the worst thing, we stood ankle deep in water during our showers, every morning, because while the tub drained, eventually, it was at a glacial pace. About an hour for all of the water to clear after a shower. Fortunately our personal schedules were staggered enough so the tub would be emptied by the next shower. An added bonus was the black shmutz that came out of the drain and floated around during the first shower. And everything left over in the tub after it drained. (I always rinsed my ankles and feet afterwards.) Which is not only gross, but we aren't spring chickens, and by shower two or three, the tub gets slick and potentially dangerous, because of the draining issue. And the toilet was very hard to flush. The bathroom was also very cramped, and you had to sit sideways on the toilet to clear the door. And there was no bathroom fan. We always had to leave the door wide open during showers to let the steam clear. The beds were great. I mean, really great. Better than our own. Clean and comfortable. And some people will get this, others won't, but the room had a LOT of furniture, which I loved. Comfy chairs, nesting tables, multi purpose ottomans, a lovely desk with a nice light--it gave us multiple places to put suitcases, and multiple ways to use the furniture. I am not sure the floors have ever been vacuumed, because all of the carpet in the hotel is dark brown. And so were the bottom of our slippers when we left, which were clean when we went. My advice is the same for all hotels, not just this one--don't walk barefoot. We were so encouraged by the lobby on arrival! Brand new looking, modern, a really nice restaurant that we never ate in. But stepping into the room hallways was a bit of a time warp. Mostly the carpet and the rooms themselves, a bit dated. But mostly clean. And ultimately, clean always wins for me. The red haired gal at the front desk was very sweet--I appreciated her nice smile! They don't do housekeeping unless you ask, which to us is a plus, not a minus. There is no free breakfast of any type, but you can buy breakfast in the restaurant. And no free coffee in the lobby, but a K-cup coffeemaker in the room. The location of the hotel is AWESOME. A very quiet business park, zero traffic, and centrally located, of course depending on your needs. There were big pluses to this hotel, and big minuses. But most we could deal with for four days. Most of all, we would just say watch the cancellation policy, and check your bathroom before you "move in." That was a great lesson for us, going forward with any hotel. I wanted to write the kind of review I like to read myself, so I hope it was helpful.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.