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Hampton Inn & Suites Phoenix Downtown
77 E Polk St, Phoenix, AZ 85004
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Avg. $401 /night, 3/24 - 3/25
$790
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$303
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About
#5 of 182 hotels in Phoenix
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Hampton Inn & Suites Phoenix Downtown is only four miles from Phoenix Sky Harbour Airport, and located in the heart of Downtown Phoenix. Our hotel is adjacent to the ASU downtown campus, and blocks from Fortune 500 companies like Ernst & Young and JP Morgan Chase. Walk to events at Phoenix Convention Center, restaurants at CityScape, Sun games and events at Footprint Center, and Diamondbacks games at Chase Field - all within a mile of our hotel. Every room offers complimentary WiFi, a 50-inch HDTV, mini-refrigerator, coffeemaker, and desk with ergonomic chair. Looking for a little more space? Our Suites are perfect with a living area, sofa bed, microwave, mini-fridge, and bar sink: some suites also have picture windows for great views over downtown. Grab a drink and light eats at Downtown 77, located on site. Wake up each day to free hot breakfast, including freshly baked waffles, oatmeal, eggs, bacon, fruit, and pastries.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Paid private parking on-site
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Meeting rooms
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish
Location
77 E Polk St, Phoenix, AZ 85004
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 89 out of 100
89
Phoenix Sky Harbor International Airport
5.9 km•
See all flights
Phoenix-Mesa Gateway Airport
40.9 km•
See all flights
Car Hire
76 Restaurants
within 0.5 kilometers
Reviews
4.5
411 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Hampton Inn & Suites Phoenix Downtown garners appreciation for its modern atmosphere and well-maintained rooms, with many guests highlighting the comfort of the spacious accommodations and the contemporary design. While the prime location is a hit among travelers for its closeness to the airport and event venues, some guests have expressed concerns about the cost of parking, although they note there are other options nearby.
The service staff, especially the valet team, is frequently commended for being friendly and helpful, despite occasional mentions of understaffing. Guests also enjoy a variety of breakfast options that the hotel offers.
Location
Convenient
Atmosphere
Modern
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
The staff was welcome and attentive. The room was very large, clean, and modern. I enjoyed having the breakfast and there was a variety of things so I didn't have the same thing 5 days in a row. I wish there would have been free or at least cheaper parking as the valet parking option was way too expensive for me. I parked in a garage operated by ASU that was just a few blocks away and only $16 per day, so that was a more affordable option. This hotel was just 4 blocks from the convention center, and 6 blocks to Chase Field and Footprint NBA arena, so it is very walkable. I'll stay here again for sure.
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Date of stay: December 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: try to get a room away from the street as there are some loud street racers at night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Owner at Hampton Inn & Suites Phoenix Downtown
Responded 3 Jan 2025
Hello, Thank you for taking the time to share your detailed experience with us. It's wonderful to hear that you enjoyed our spacious, modern rooms and found our staff to be welcoming. We're particularly glad that our breakfast variety kept things interesting during your 5-day stay! You make a great point about the parking options, and thank you for sharing the helpful tip about the ASU garage - that's valuable information for other guests looking for alternative parking solutions. Our downtown location does make it super convenient for convention center events and sports games, and we're happy you took advantage of being within walking distance to these venues. It means a lot to hear that you'll choose to stay with us again. We appreciate your feedback and look forward to welcoming you back to downtown Phoenix! Happy Holidays and best wishes for 2025! Warm regards, Guest Experience Team Hampton Inn & Suites Phoenix Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Very nice hotel and super friendly staff. Nice location from the Convention Center. The Breakfast is very good.. My favorite is the Waffles I can make myself on the spot. They have a small bar and you can buy food and drinks near reception.
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Date of stay: July 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Pet friendly that is a plus for me.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Athena Cajudoy, Guest Services / Front Office at Hampton Inn & Suites Phoenix Downtown
Responded 27 Jul 2023
Thank you for choosing the Hampton Inn & Suites - Phoenix Downtown. We are so glad you enjoyed your stay! Making you happy makes us happy! I would like to personally thank you for your recent feedback. Responses like yours truly help us to better our team and hotel. If you should have any questions or concerns, please feel free to express them to me at (602) 710-1240. We look forward to seeing you during your next visit to Downtown Phoenix!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Edgar was so pleasant to work with in valet .I had an excellent experience with the valet service during my recent visit! Edgar was incredibly courteous and professional, ensuring my car was taken care of right from the moment I arrived. They were efficient in parking and retrieving my vehicle, which made my experience seamless. I really appreciated their attention to detail and the friendly atmosphere they created. Highly recommend this valet service for anyone looking for convenience and great customer care!
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Date of stay: March 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Owner at Hampton Inn & Suites Phoenix Downtown
Responded 1 week ago
Shannon, What a fantastic shoutout for Edgar! We’re so glad to hear that his kindness and professionalism stood out during your visit. Our valet team works hard to create a smooth and welcoming experience, and knowing that Edgar made such a positive impression truly means a lot. Your recommendation says it all, and we’ll be sure to share your kind words with him—he’ll love hearing them! We hope to welcome you back soon for another seamless stay. Safe travels, and thanks again! Warm regards, Guest Experience Team Hampton Inn & Suites Phoenix Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Downtown Phoenix hotel close to (walking distance) event centers and numerous good restaurants. Valet only at hotel but public garage less than a block away. Everything was clean and bright and every interaction with staff was friendly and helpful. We had king suite with lots of room and two sunny windows. We were only there one night so room comfort overrode view requirement. Large lounge area with numerous TVs near front desk serving wine and beer. Bed was comfy, TV crisp and clear, bathroom area was large with shower/commode in one room and large vanity/closet in the other. We left early so didn't experience the free breakfast.
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Date of stay: November 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Self Parking is NOT part of the hotel but public garage near by.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Owner at Hampton Inn & Suites Phoenix Downtown
Responded 11 Nov 2024
Dear guest, Thank you for taking the time to share your detailed and wonderful review of your stay at Hampton Inn & Suites Phoenix Downtown! We're delighted to hear you enjoyed our prime downtown location, spacious king suite, and the friendly service from our team. It's great that you found comfort in our well-appointed rooms and appreciated amenities like our inviting lounge area. Your kind words about our clean facilities and comfortable accommodations truly make our day. While we're sorry you missed our complimentary breakfast, we hope you'll have the chance to try it during your next visit to Phoenix! Thank you again for choosing us, and we look forward to welcoming you back soon. Warm regards, Guest Experience Team Hampton Inn & Suites Phoenix Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I must say, I really enjoyed this hotel. Normally Hamptons are of budget quality, but this one is a step up. Now, thanks to Covid, the restaurant is closed. But, they have a little convenience store for snacks and drinks. And, they let you know there is a grocery store close by if you need more. Restaurants are within steps. Parking is expensive ($$$), but it is prompt and if you ask the attendant, he will take your luggage to your room. We never had to wait for our car. When we said we were coming down, it was there. So we got what we paid for. Also, I just like the little tiny things you find in the rooms that make your stay convenient. We had two rooms: the suite and the double/queens. Our room had two stools that my daughter and I used as end tables. That was very, very convenient. And, the bathrooms have a built-in shelf above the sink so that your toiletries don't get wet. Also, the faucet is on the right side of the sink (not centered). That design allows the water to go down into the sink and not splash/dampening anything on the sink. Last, I liked the little coat/dress hanger they have on the wall. It looks like artwork. Very functional. I thought the suite was nice as well. Very spacious. There is plenty of room in there for a family of 4. I felt the bathroom was also nicely appointed for a moderately-priced hotel. We shall stay here again!!!
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5* service without 5 * price
Very clean and professional
Breakfast bar & coffee were fantastic
Complimentary chilled water was appreciated
Monica was lovely at check in
Sean at front desk was extremely helpful
Natalie & John also fabulous
Housekeeping - sorry we missed the names but everything was always perfect
Great location for our needs - close to airport and our event venue
Very clean and professional
Breakfast bar & coffee were fantastic
Complimentary chilled water was appreciated
Monica was lovely at check in
Sean at front desk was extremely helpful
Natalie & John also fabulous
Housekeeping - sorry we missed the names but everything was always perfect
Great location for our needs - close to airport and our event venue
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Date of stay: August 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Great location
Very clean
Amazing service 5*
Thank you!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Owner at Hampton Inn & Suites Phoenix Downtown
Responded 25 Sept 2024
Thank you for your wonderful feedback - we are thrilled that you had such a wonderful experience with us, and that our hotel was so suitable for your needs and expectations. We are delighted that Monica and Sean in particular took such great care of you. They will be thrilled to be mentioned in your review! We appreciate your review, and are very much looking forward to welcoming you back. Warm regards, Guest Experience Team Hampton Inn & Suites Phoenix Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We began our tour of the Western National Parks with Go Ahead Tours at this hotel located in the heart of Downtown Phoenix.
After traveling from Orlando, FL, we arrived at the Phoenix Sky Harbor Airport and used Mayflower Cab Co. for the short trip to the hotel. The fare was a standard $17.50 for transportation to the downtown area.
This hotel appeared to be quite new; nothing worn at all, and the latest room amenities that included two power outlets on each nightstand and a USB port. There was a nice pull down shade that blacked out the room from the 106 degree heat outside, and everything in the room was spotless. The beds were comfortable, air conditioning worked well, and the bathroom was spacious with modern fixtures.
We decided to walk the five blocks to the Phoenix Hard Rock Café for something to eat and souvenirs. On the way there we noticed just about every restaurant and a few hotels had misting devices showering the outside of their establishment with a steady flow of a fine water mist for people to get some relief from the extreme heat.
We got up early the next morning to get some breakfast and have our bags out the door to be picked up and loaded on the tour bus. The breakfast at Hampton Inn was good, with enough of what anyone could find to satisfy them for a morning meal: fruit, cereal, turkey sausage, breads, and juices, etc.
We only stayed the one night, but would highly recommend this hotel for it’s great service, central location in Downtown Phoenix, and very nice, clean, spacious, modern rooms.
After traveling from Orlando, FL, we arrived at the Phoenix Sky Harbor Airport and used Mayflower Cab Co. for the short trip to the hotel. The fare was a standard $17.50 for transportation to the downtown area.
This hotel appeared to be quite new; nothing worn at all, and the latest room amenities that included two power outlets on each nightstand and a USB port. There was a nice pull down shade that blacked out the room from the 106 degree heat outside, and everything in the room was spotless. The beds were comfortable, air conditioning worked well, and the bathroom was spacious with modern fixtures.
We decided to walk the five blocks to the Phoenix Hard Rock Café for something to eat and souvenirs. On the way there we noticed just about every restaurant and a few hotels had misting devices showering the outside of their establishment with a steady flow of a fine water mist for people to get some relief from the extreme heat.
We got up early the next morning to get some breakfast and have our bags out the door to be picked up and loaded on the tour bus. The breakfast at Hampton Inn was good, with enough of what anyone could find to satisfy them for a morning meal: fruit, cereal, turkey sausage, breads, and juices, etc.
We only stayed the one night, but would highly recommend this hotel for it’s great service, central location in Downtown Phoenix, and very nice, clean, spacious, modern rooms.
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Date of stay: July 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelMangementTeam, Manager at Hampton Inn & Suites Phoenix Downtown
Responded 28 Apr 2020
Dear orlandotourist, Thank you for sharing a review of your stay with us. We are pleased that you enjoyed your time with us, and that our staff was helpful and friendly throughout your stay. It thrills us to learn that you found your accommodations clean and comfortable. Should you return to Phoenix again, we hope to have another opportunity to exceed your expectations! Sincerely, Hampton Inn & Suites Phoenix Downtown Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chose this hotel due to it's great pricing and location. Price was great for the dates I stayed. I was lucky enough to also find a coupon code via visitphoenix website. I stayed for 2 nights at this hotel (taxes and fees included) what other hotel properties in downtown were asking for only 1 night. Maybe I just got lucky with my dates - no idea!
I tried to do online check-in for this hotel but it was not available. When I arrived I was told it had not yet been setup for use. This seems to be a newer hotel, so that may be why. Breakfast is the grab&go style with cold food options. Parking was $37/night...I did not bring a car. We used the light rail [$2/trip or $4/day]. Light rail station is a short 5 minute [maybe less] walk to/from the hotel. Literally cheaper to park at the airport and ride the light rail in, or even Uber for that price.
Hotel room was clean and smelled fresh/clean. Overall had a newer vibe to it. This may be the first Hampton Inn that I've stayed in that offers only a mini fridge, and no microwave. Bed(s) were comfortable, pillows were too. AC worked great - much needed in 100+ degree weather. Water pressure in the shower was nice, and the sink had a large vanity which I always appreciate.
The location of the hotel is great. Like mentioned before, short 5 minute walk to/from the light rail. Approximately 10 minute walk to Talking Stick Resort Arena, and another 5 minute walk down the road to Chase Field. You can see both arenas/fields from one another on Jefferson, so they aren't far at all. Lots of restaurant and bar options as well as drug store and grocery store all within walking distance.
I tried to do online check-in for this hotel but it was not available. When I arrived I was told it had not yet been setup for use. This seems to be a newer hotel, so that may be why. Breakfast is the grab&go style with cold food options. Parking was $37/night...I did not bring a car. We used the light rail [$2/trip or $4/day]. Light rail station is a short 5 minute [maybe less] walk to/from the hotel. Literally cheaper to park at the airport and ride the light rail in, or even Uber for that price.
Hotel room was clean and smelled fresh/clean. Overall had a newer vibe to it. This may be the first Hampton Inn that I've stayed in that offers only a mini fridge, and no microwave. Bed(s) were comfortable, pillows were too. AC worked great - much needed in 100+ degree weather. Water pressure in the shower was nice, and the sink had a large vanity which I always appreciate.
The location of the hotel is great. Like mentioned before, short 5 minute walk to/from the light rail. Approximately 10 minute walk to Talking Stick Resort Arena, and another 5 minute walk down the road to Chase Field. You can see both arenas/fields from one another on Jefferson, so they aren't far at all. Lots of restaurant and bar options as well as drug store and grocery store all within walking distance.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeremy Dunkin, General Manager at Hampton Inn & Suites Phoenix Downtown
Responded 23 Aug 2021
We are so glad to hear that you enjoyed your time at our hotel and took the time to write such a great detailed review! We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice property with a good location. Services do not keep up with the price - no bell service, front desk understaffed, bar area undestaffed, no glassware in guest room, etc. But that seem to be the downtown rate without regard to service levels.
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Date of stay: February 2024Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Owner at Hampton Inn & Suites Phoenix Downtown
Responded 21 Mar 2024
Hello Newton, Thanks for sharing your thoughts about your recent stay at the Hampton Inn & Suites Phoenix Downtown. We appreciate your positive rating and are delighted you had a great impression of our hotel and the location. However, it's regrettable that the amenities that we provide in our hotel fell short of your requirements. We thank you for sharing your candid feedback about our services and staffing. Our primary goal is always to exceed expectations of comfort, convenience, and quality amenities. Therefore, we take this seriously and have forwarded your comments to management for review. As we are committed to our guests' comfort and satisfaction, we assure you that we will take the necessary steps to ensure our guests feel well-attended. We hope to have another opportunity to exceed your expectations and provide you with the top-notch stay that our guests love and expect from us. Thank you for staying with us on this journey. We are grateful for your business and your feedback. Warm regards, Guest Experience Team Hampton Inn & Suites Phoenix Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent one night here. Came to Phoenix to see a Diamondbacks baseball game. Staff was super accommodating. They got us into our room early! The location was perfect! Although the valet parking was pricey, we never had to drive or look for parking downtown. We were able to walk everywhere: to lunch at the Kettle Black restaurant, to a coffee shop, to CVS and even to the BB game. We took advantage of using the Lime scooters and got exercise walking. On our downtime, we relished how comfortable the bed and room was. Except for a microwave in the room (they had one in the lobby) we had all the amenities we needed. Loved the sun blocking blinds! The breakfast was in keeping with the Hampton Inn’s reputation for a hot meal with good variety of foods. They did not have a pool (Phoenix is soooo hot and I would have welcomed it but knew it going in) but had a fitness center. The area had some homeless people around but we never felt unsafe. Well lit on the streets at night. For a large city, it was uncrowded. All in all, great place!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestXperience Team, Owner at Hampton Inn & Suites Phoenix Downtown
Responded 7 Sept 2022
Dear guest, thank you so much for your stellar review and sharing your experience in details. This means a lot to us. We hope you enjoyed the game! From location to hospitality, we are delighted to read that you had a wonderful stay with us overall. Thank you for taking the time to review us. We hope to see you soon again next time you visit the area. Warmest regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
About 30 depending on traffic
There is metered street parking all along 1st Street (right next to the hotel) at a cost of $1.50 per hour; it is metered from 8am to 10pm and free overnight. There is a public parking garage one block away on the corner is on 1st Street and Van Buren.
It’s valet parking and it’s not free since they are downtown.
"This hotel is the place to stay! excellent service, rooms are clean. The view is perfect."Read full review
"try to get a room away from the street as there are some loud street racers at night"Read full review
PRICE RANGE
$232 - $562 (Based on Average Rates for a Standard Room)
LOCATION
United StatesArizonaCentral ArizonaPhoenixCentral City
NUMBER OF ROOMS
210
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHAMPTON INN & SUITES PHOENIX DOWNTOWN | UPDATED 2025 Hotel Reviews & Price Comparison (AZ) - Tripadvisor
Frequently Asked Questions about Hampton Inn & Suites Phoenix Downtown
Which popular attractions are close to Hampton Inn & Suites Phoenix Downtown?
Nearby attractions include Carnival Of Illusion Theater (0.3 km), St. Mary's Basilica (0.3 km), and Phoenix Symphony (0.4 km).
What are some of the property amenities at Hampton Inn & Suites Phoenix Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hampton Inn & Suites Phoenix Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hampton Inn & Suites Phoenix Downtown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hampton Inn & Suites Phoenix Downtown?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Hampton Inn & Suites Phoenix Downtown?
Conveniently located restaurants include Pomo Pizzeria Phoenix, Harumi Sushi & Sake, and Hanny's.
Are there opportunities to exercise at Hampton Inn & Suites Phoenix Downtown?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hampton Inn & Suites Phoenix Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hampton Inn & Suites Phoenix Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hampton Inn & Suites Phoenix Downtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.