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Arizona Grand Resort & Spa
8000 S Arizona Grand Parkway, Phoenix, AZ 85044-5409
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Avg. $831 /night, 3/18 - 3/19
$1,301
per night
$949
per night
$596
per night
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Today
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1 Apr
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#5 of 7 resorts in Phoenix
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Nestled at the base of America's largest urban park and wilderness preserve, Arizona's only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a desert oasis.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Golf course
Hiking
Children's television networks
Electric vehicle charging station
Parking
Wifi
Paid wifi
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Hot bath
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Vending machine
Poolside bar
Raquetball
Water park
Bicycle tours
Table tennis
Waterslide
Children Activities (Kid / Family Friendly)
Kids pool
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
Minibar
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Lagoon View
Family Resort
Languages Spoken
English, Spanish
Location
8000 S Arizona Grand Parkway, Phoenix, AZ 85044-5409
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 54 out of 100
54
Phoenix Sky Harbor International Airport
7.9 km•
See all flights
Phoenix-Mesa Gateway Airport
29 km•
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Car Hire
25 Restaurants
within 1 kilometer
Reviews
4.0
1,700 reviews
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Reviews summary
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At Arizona Grand Resort & Spa, guests have experienced a dichotomy of service, with some applauding the helpful staff, while others encounter unresponsiveness. The resort's amenities are appreciated, yet some travelers point out maintenance and accessibility issues. Room sizes are generally lauded, but concerns over upkeep and outdated decor persist.
Visitors often question the value, citing high costs and additional fees. Although the lobby's atmosphere is inviting, dated areas detract from its charm. The location gains praise for its convenience, and cleanliness receives mixed reviews.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews
The property is expansive and feels worthy of the “resort” label.
Pros:
1. All suite resort and comfortable airy suite
2. The water park is great for children up to around 14 as there are only three slides (in addition to the splash pad, hot tub, wave pool and lazy river) and so really no queuing for rides required
3. Athletic Club (aka gym if you are not at a resort) is nice and they have a lap pool (lanes on the floor, not lane barriers (and no flags, so no backstroke).
4. Everywhere smells really nice which adds to the ambiance
5. Close to PHX airport ($20 Uber ride/11 mins)
6. Really close to In N Out
Cons
1. Resort prices in the pool - $12 milkshakes and &10 cup of ice cream, $6.50 for a bag of chips
2. The mini bar snacks are left out in full view when you walk into the room so if you have little ones… might want to hide them or rack up a $59 snack bill
In M&Ms and Reeces when you are in the bathroom
3. Bathrooms are dated and really small, hard to shower little ones
4. The sink for the bathroom is actually in the bedroom so risk waking up the family if you use the restroom and (hopefully) wash your hands
5. We were in the Camelback suites and had two queens. One of the beds was really close to the door that you have to walk around it to get in and out, which felt clumsy.
6. Bed sheets came off both mattresses in the night, which makes me think they were too small for the queen beds.
Pros:
1. All suite resort and comfortable airy suite
2. The water park is great for children up to around 14 as there are only three slides (in addition to the splash pad, hot tub, wave pool and lazy river) and so really no queuing for rides required
3. Athletic Club (aka gym if you are not at a resort) is nice and they have a lap pool (lanes on the floor, not lane barriers (and no flags, so no backstroke).
4. Everywhere smells really nice which adds to the ambiance
5. Close to PHX airport ($20 Uber ride/11 mins)
6. Really close to In N Out
Cons
1. Resort prices in the pool - $12 milkshakes and &10 cup of ice cream, $6.50 for a bag of chips
2. The mini bar snacks are left out in full view when you walk into the room so if you have little ones… might want to hide them or rack up a $59 snack bill
In M&Ms and Reeces when you are in the bathroom
3. Bathrooms are dated and really small, hard to shower little ones
4. The sink for the bathroom is actually in the bedroom so risk waking up the family if you use the restroom and (hopefully) wash your hands
5. We were in the Camelback suites and had two queens. One of the beds was really close to the door that you have to walk around it to get in and out, which felt clumsy.
6. Bed sheets came off both mattresses in the night, which makes me think they were too small for the queen beds.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karly Makay, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 28 Feb 2024
Hi there! Thank you for taking the time to leave us a review. We appreciate your feedback and strive to improve our property for your next visit! I am delighted to hear that the suite-style rooms worked well for your family, as well as the water park features! It is always an added bonus when wait times are low for those attractions. Your feedback regarding the room layout is appreciated and has been shared with relevant department heads. We hope that our property has a room layout that can accommodate every family and group, so thank you for bringing our attention to this matter! We hope you consider a future stay with us so we can meet and EXCEED your expectations next time. Warm Regards, Front Desk Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I stayed at the Arizona Grand for 4 nights for our “baby moon” trip and had a great time!
First of all: the costs to stay were very inexpensive in comparison to other resorts in the Phoenix area. The resort has a lot of things on campus, but we’re from out of state and knew we wanted to see a lot of different things all over, and the resort’s location was perfect for that! We were able to see downtown Phoenix, Tempe, and Mesa, and with no longer than a 20 minute drive from any of those cities.
The customer service was phenomenal. Everybody was so friendly and knowledgeable. The resort has a number to call/text with any questions or request during your stay, which was incredibly convenient and we did use several times! Getting checked into our room was super easy. It was busy when we got there (Friday afternoon so wasn’t a huge surprise) and they were a little behind in getting our room cleaned, so we did end up waiting 15 minutes or so before we could get into our room.
The room itself was in good condition. It wasn’t run down by any means, but a fresh coat of paint and some other minor updates wouldn’t hurt either. Beds were clean and comfortable. I think our biggest complaint was the bathroom is very small (very nice big shower though).
We didn’t golf at all during our stay but it looks like a beautiful course. Oasis water park was nice to have so close - would be a great place to take kids if you have them. Several pools scattered throughout for just the resort guests as well. There are tons of places to eat at the resort, and while we didn’t try everywhere the places we did try were pretty good but nothing to write home about.
All in all: this is a great place to stay and we’ll definitely keep it in mind if we ever make it back to the Phoenix area.
First of all: the costs to stay were very inexpensive in comparison to other resorts in the Phoenix area. The resort has a lot of things on campus, but we’re from out of state and knew we wanted to see a lot of different things all over, and the resort’s location was perfect for that! We were able to see downtown Phoenix, Tempe, and Mesa, and with no longer than a 20 minute drive from any of those cities.
The customer service was phenomenal. Everybody was so friendly and knowledgeable. The resort has a number to call/text with any questions or request during your stay, which was incredibly convenient and we did use several times! Getting checked into our room was super easy. It was busy when we got there (Friday afternoon so wasn’t a huge surprise) and they were a little behind in getting our room cleaned, so we did end up waiting 15 minutes or so before we could get into our room.
The room itself was in good condition. It wasn’t run down by any means, but a fresh coat of paint and some other minor updates wouldn’t hurt either. Beds were clean and comfortable. I think our biggest complaint was the bathroom is very small (very nice big shower though).
We didn’t golf at all during our stay but it looks like a beautiful course. Oasis water park was nice to have so close - would be a great place to take kids if you have them. Several pools scattered throughout for just the resort guests as well. There are tons of places to eat at the resort, and while we didn’t try everywhere the places we did try were pretty good but nothing to write home about.
All in all: this is a great place to stay and we’ll definitely keep it in mind if we ever make it back to the Phoenix area.
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Review collected in partnership with this hotel
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monique Delaney, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 12 Apr 2023
Hello! Thanks so much for spending this weekend with us! pride ourselves on ensuring that our guests enjoy outstanding service, and we’re so happy to hear that you experienced that! We look forward to seeing you again soon! Warm regards, Mason McIntyre, Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
This is a truly great resort. The facilities are stunning and clean. The grounds are maintained very well, the rooms are large and well-appointed, and the premises was festively decorated for the holiday season.
We frequently made use of the lobby building -- especially due to the holiday -- because they had great food (Starbucks + more) for breakfast, and superb gelato at night.
The rooms themselves were clean and spacious with a living area and a bedroom area. Bathrooms were small, but again clean.
We were only able to enjoy the water park on 12/23, because it was closed 12/24 and 12/25. I don't have a problem with this decision; it would make sense to close an amenity for Christmas. What I did have a problem with, however, was the fact that the resort failed to notify already-booked customers of the change from not closed to closed on those dates. When people call your resort and are told (specifically told that the Waterpark would be open 12/24 and 12/25) information you should either make good on your promise or properly notify guests of your change in decision. Adding that information to the website in November, when people have already booked is unacceptable -- not fair notification to those who were misled by your own organizations words. For the sake of others, please at least email or call folks in situations like this is in the future.
To end on a positive note: this resort was truly wonderful and relaxing. We enjoyed all of the features of the resort, and I'm not willing to dock the rating because of this rare inconvenience. The staff was truly great as well. They were so generous to work during these dates and brought the holiday cheer the whole time -- truly wonderful + kind people.
We frequently made use of the lobby building -- especially due to the holiday -- because they had great food (Starbucks + more) for breakfast, and superb gelato at night.
The rooms themselves were clean and spacious with a living area and a bedroom area. Bathrooms were small, but again clean.
We were only able to enjoy the water park on 12/23, because it was closed 12/24 and 12/25. I don't have a problem with this decision; it would make sense to close an amenity for Christmas. What I did have a problem with, however, was the fact that the resort failed to notify already-booked customers of the change from not closed to closed on those dates. When people call your resort and are told (specifically told that the Waterpark would be open 12/24 and 12/25) information you should either make good on your promise or properly notify guests of your change in decision. Adding that information to the website in November, when people have already booked is unacceptable -- not fair notification to those who were misled by your own organizations words. For the sake of others, please at least email or call folks in situations like this is in the future.
To end on a positive note: this resort was truly wonderful and relaxing. We enjoyed all of the features of the resort, and I'm not willing to dock the rating because of this rare inconvenience. The staff was truly great as well. They were so generous to work during these dates and brought the holiday cheer the whole time -- truly wonderful + kind people.
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karly Makay, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 31 Dec 2024
Dear Runtravelrelax, Thank you so much for your wonderful 5-star review! We are thrilled to hear you had such a positive experience at the resort, from our stunning facilities to the festive decorations and great food offerings. We truly appreciate your feedback on the water park and apologize for the lack of communication regarding the closure. We understand how important this amenity is, and we will work to improve our notification process in the future to ensure our guests are fully informed. It’s great to hear that despite this, you still had a relaxing and enjoyable stay. Thank you for your kind words about our staff—we’ll be sure to share your compliments. We look forward to welcoming you back soon for another fantastic experience! Warm Regards, Phil Kneip Front Office Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were a group of two mothers with our two daughters from August 3 to 11 for a dance competition. It is important to mention that the cost of accommodation was higher than usual precisely because of this competition. The hotel is supposed to be blocked exclusively for this event, with most people arriving on Friday or Saturday. Our check-in was on Saturday, but the room could not be delivered earlier because the hotel was supposedly fully booked, so we had to wait over three hours in a crowded lobby to get our room. It was handed over exactly at 4 p.m. They don't have a special area for luggage storage; they ask you to leave your bags outside under a canopy where no one watches them, and no control numbers are given for retrieval, so we couldn't leave the lobby as we had to keep an eye on our luggage.
The day before, another mother checked in and provided our confirmation number to request that we be given rooms nearby, to which they responded that it was not possible because the reservation was not made as a group. As a result, when we arrived, we were assigned to a distant building. My friend requested a microwave upon her arrival on Friday, which was provided without any charge. When we requested one at reception, we were told it would be sent, but when I called the next day to inquire about it, they said we hadn't left a card to charge the fee, and they couldn't explain why my friend wasn't charged but we were. It's $10 per night for a microwave!
The worst experience was on the first day of the competition when our room had a strong smell of marijuana, which I immediately reported. Security staff came to inspect but couldn't determine the source and said they would send housekeeping to spray air freshener. Not even 10 minutes later, the smell became even stronger, and our daughters and we started to get headaches. When I opened the balcony door, I noticed that the neighbor was smoking marijuana on his balcony, and that was the source of the strong smell entering our room. We reported it again, and security knocked on their door, but of course, no one answered. I immediately went to the front desk to demand that we be moved to another room because the smell was unbearable, especially for people about to compete, and I was also concerned for our safety as the neighbor realized we had reported him. The manager's response was that they were sold out and only had small rooms available. I asked for two small rooms instead, but she refused and only said they would move us on Wednesday (it was Monday), which never happened. We left without ever being contacted for a room change. It’s unbelievable that the hotel prioritized profit over providing us with two small rooms to ensure the safety and comfort of their guests. We weren’t charged $100 per night; it was much more, and for a prestigious resort, this response is shameful. Additionally, the strong smell of marijuana could be detected in the hallways at various times of the day. It’s unacceptable for a venue hosting a sports event not to have proper security. We are completely disappointed.
The day before, another mother checked in and provided our confirmation number to request that we be given rooms nearby, to which they responded that it was not possible because the reservation was not made as a group. As a result, when we arrived, we were assigned to a distant building. My friend requested a microwave upon her arrival on Friday, which was provided without any charge. When we requested one at reception, we were told it would be sent, but when I called the next day to inquire about it, they said we hadn't left a card to charge the fee, and they couldn't explain why my friend wasn't charged but we were. It's $10 per night for a microwave!
The worst experience was on the first day of the competition when our room had a strong smell of marijuana, which I immediately reported. Security staff came to inspect but couldn't determine the source and said they would send housekeeping to spray air freshener. Not even 10 minutes later, the smell became even stronger, and our daughters and we started to get headaches. When I opened the balcony door, I noticed that the neighbor was smoking marijuana on his balcony, and that was the source of the strong smell entering our room. We reported it again, and security knocked on their door, but of course, no one answered. I immediately went to the front desk to demand that we be moved to another room because the smell was unbearable, especially for people about to compete, and I was also concerned for our safety as the neighbor realized we had reported him. The manager's response was that they were sold out and only had small rooms available. I asked for two small rooms instead, but she refused and only said they would move us on Wednesday (it was Monday), which never happened. We left without ever being contacted for a room change. It’s unbelievable that the hotel prioritized profit over providing us with two small rooms to ensure the safety and comfort of their guests. We weren’t charged $100 per night; it was much more, and for a prestigious resort, this response is shameful. Additionally, the strong smell of marijuana could be detected in the hallways at various times of the day. It’s unacceptable for a venue hosting a sports event not to have proper security. We are completely disappointed.
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Date of stay: August 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karly Makay, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 26 Aug 2024
Dear JD O, I am sorry for the frustration you experienced during your stay. It is our top priority to provide comfortable accommodations and service to all hotel guests, and it sounds like you did not receive that. Please know that your comments have been shared with the relevant department managers to ensure a better experience if you choose to stay with us again next year. Warm Regards, Karly Makay Front Office Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Biggest Attraction is Water Park
I booked this as a gift for my daughter-in-law to bring the grandkids here. Coming and going from the main parking lot is literally like being in a sardine can. Tons of people no places to park going around and around in the parking lot till you can find a place in the 115° heat.
Now let’s talk about the room, this room is so old and dated there’s no way I would ever stay here, had it have not been for the water park. I will say that it’s clean. I actually did not stay the night here, but I met them here so I was in the room. The room is semi dark and dated, and there’s no microwave.
Another annoying feature is that they don’t let you check in until 6 PM, really? You pay top dollar and you can’t check in until 6 PM and check out is 11 and they don’t allow late check out at least right now they’re not allowing it.
Next time, I’ll definitely book them another room to come take a little staycation. The waterpark is very nice.
Food is absolutely outrageous. I think it said for a piece of avocado toast. It was $19. Any other breakfast do you wanna order is between 25 and $27 like that is insane. We are not eating here, but hopefully their food is good enough to claim that kind of price tag .
I booked this as a gift for my daughter-in-law to bring the grandkids here. Coming and going from the main parking lot is literally like being in a sardine can. Tons of people no places to park going around and around in the parking lot till you can find a place in the 115° heat.
Now let’s talk about the room, this room is so old and dated there’s no way I would ever stay here, had it have not been for the water park. I will say that it’s clean. I actually did not stay the night here, but I met them here so I was in the room. The room is semi dark and dated, and there’s no microwave.
Another annoying feature is that they don’t let you check in until 6 PM, really? You pay top dollar and you can’t check in until 6 PM and check out is 11 and they don’t allow late check out at least right now they’re not allowing it.
Next time, I’ll definitely book them another room to come take a little staycation. The waterpark is very nice.
Food is absolutely outrageous. I think it said for a piece of avocado toast. It was $19. Any other breakfast do you wanna order is between 25 and $27 like that is insane. We are not eating here, but hopefully their food is good enough to claim that kind of price tag .
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Family trip. We come from humble origins and this was a BIG SPLURGE for us…. Check-in: massively crazy, didn’t get room until way late. Room: Clean, nice, as advertised. Grounds: meh…. cleanish, trash in ponds and on curbs could have been cleaned up. Restaurants: $18 for a drink (weak pours), food was okay but overpriced for okay…. Waterpark: s$@t show, good luck finding a seat, the staff is more interested in checking your bag so you don’t sneak outside food and beverage in so that they can stiff you for another $38 for a cocktail and burger. Slides are a joke, wait 30 minutes for a 3 second experience. One high note for the waterpark, the life guards were dialed! When a whistle would blow a team of them would converge to help in seconds. Housekeeping: these poor ladies are working their tail off, what I’m going to say is not a reflection on them as my grievance is a management issue. 8pm housekeeping service is completely unacceptable! Period. $600 a night and we can’t get ready for dinner reservations because our room has no towels. If your charging Nordy’s price give the Nordy’s service. Arizona Grand you can do better.
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: Maybe dont visit during Spring Break?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rachel Gibford, Owner at Arizona Grand Resort & Spa
Responded 31 Mar 2024
Thank you for providing feedback on your recent stay with us. We sincerely apologize for the challenges you encountered during check-in and throughout your visit. Your comments regarding cleanliness, pricing, and service are deeply concerning, and we have addressed these issues with our team to ensure improvements are made promptly. We appreciate your recognition of our hardworking lifeguards and acknowledge your valid points about housekeeping service timing and overall value. Please know that your feedback is invaluable to us, and we are committed to delivering a superior experience to all our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we've implemented based on your feedback. Sincerely, The Arizona Grand Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The first 4 days were ok , then room service had to be called multipul times to come clean the room daily... total stay was to be 11 days , then on day 5 me and my girlfriend get engaged and come back to no hot water we are advised to move locations , so we did a day and a half later the room moved into says now we have to move again because of bug/pest control. Went back and forth to the lobby as the key 🔑 no longer works 3 times back and forth and the guy at the counter has the balls to tell me to calm down as I'm gettin upset that I'm doing this running around, then security comes to the room to let us in and HE CANT EVEN get in now we wait and wait ... managment has "no clue" about these issues as they don't talk or as soon as the phone is hung up it's not their problem any more theres multipul more issues that i could write but the just has been said ... my new engagement to my Fiance is now been a stress nightmare dealing with the ordeal of getting a room. I wonder if Arizona Grand will have customer service in mind and answer this or contact me directly and make it right.
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Date of stay: September 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karly Makay, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 10 Sept 2024
Dear Trevor E, Thank you for taking the time to share your feedback with us. I am very sorry to hear about your experience with us, and all of the challenges you described. Unfortunately, we are unable to locate your reservation based on your first name, so please feel free to contact the front desk and ask to speak with the Manager on Duty so we can ensure this stay will not be your last. We are honored that you chose our property to celebrate your recent engagement, but it seems like we missed the mark during your stay. We look forward to hearing from you. Warm Regards, Stephanie Kirk Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a king room with a pullout for 4 people. The pullout didn’t have any pillows or bedding and we had to call the desk 3 times to get pillows for it. Pull out was stained. TV in the bedroom wouldn’t turn on. Arrived at 3:30 and were told room would be ready by 6. Since when can hotels charge full rates to allow you in by 6 pm? When entering the pool area they checked bags and threw away granola bars I had unknowingly had in my bad from traveling. I am floored, I a grown adult, was searched to enter a pool in hotel that I paid a premium at. Poor customer service and everything is extremely overpriced for unclean and bare bones treatment. Find somewhere else to spend your money.
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Date of stay: March 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karly Makay, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 30 Mar 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. Your feedback is valuable, and we will address the issues you mentioned to ensure a better experience for future guests. Warm Regards, Front Desk Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful views, especially off the front lobby.
Came as a family of 4 for Spring Break.
We didn’t realize or catch how pricey the resort fees were, on top of the booking. They didn’t ask for our payment of this until we arrived. Not ideal.
The food at the Oasis Water Park area is very expensive and wasn’t very good. They do not allow outside food, but we found the resultant off the front desk/lobby area to be so much better. We wish we would have gone that route more than the pool food route.
The lazy river is a nice touch. The water is warmer but it isn’t “hot” especially in 70 degree weather. Really bizarre but the lifeguards literally push all the extra and empty tubes into the river, really causing an annoying congestion. Every time we tried to help move some off the river and out of the way, a worker would push them back into the river. A lot of other people guests expressed the same annoyance. There were private areas that you had to pay more for and they provided yard games with. No one tried to upsell us on this, which was nice, but we also didn’t know it was an option.
The rooms were interesting. We had a pull out couch that was between a queen and a full size. Not much to the mattress, and we had to request an extra pillow as they only provide one extra.
The toilet and shower area is beyond tiny. You have to move around to even close the toilet room door. There is a lot of room in the bedroom space, so it’s odd the bathroom is seriously so tiny. The shower head is also very low, so if you’re taller, you get to bend to wash your hair. It could use an update. Our balcony was also tiny and hard to move around on with the furniture. It was nice to have a door to open, but again, not the best use of space.
Staff is very friendly and accommodating. Our kids loved it!
Came as a family of 4 for Spring Break.
We didn’t realize or catch how pricey the resort fees were, on top of the booking. They didn’t ask for our payment of this until we arrived. Not ideal.
The food at the Oasis Water Park area is very expensive and wasn’t very good. They do not allow outside food, but we found the resultant off the front desk/lobby area to be so much better. We wish we would have gone that route more than the pool food route.
The lazy river is a nice touch. The water is warmer but it isn’t “hot” especially in 70 degree weather. Really bizarre but the lifeguards literally push all the extra and empty tubes into the river, really causing an annoying congestion. Every time we tried to help move some off the river and out of the way, a worker would push them back into the river. A lot of other people guests expressed the same annoyance. There were private areas that you had to pay more for and they provided yard games with. No one tried to upsell us on this, which was nice, but we also didn’t know it was an option.
The rooms were interesting. We had a pull out couch that was between a queen and a full size. Not much to the mattress, and we had to request an extra pillow as they only provide one extra.
The toilet and shower area is beyond tiny. You have to move around to even close the toilet room door. There is a lot of room in the bedroom space, so it’s odd the bathroom is seriously so tiny. The shower head is also very low, so if you’re taller, you get to bend to wash your hair. It could use an update. Our balcony was also tiny and hard to move around on with the furniture. It was nice to have a door to open, but again, not the best use of space.
Staff is very friendly and accommodating. Our kids loved it!
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Date of stay: March 2024Trip type: Travelled with family
Value
Location
Service
Room Tip: The wave pool area gets very crowded in the afternoon. We found shade over the bridge and by the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rachel Gibford, Owner at Arizona Grand Resort & Spa
Responded 14 Mar 2024
Thank you so much for taking the time to let us know about your recent visit to our resort. I am happy to read that you had a mostly positive stay and appreciate your constructive comments on where we can improve our offerings. Please know that your comments have been shared with the Director of Property Operations and their entire staff so that our service levels and accommodations can continue to improve. We do collect resort fee at check-in, we do not want to charge that specific fee prior to the check in date just in case guests need to cancel or do not show up for their reservation. On a positive note, the staff were consistently friendly and accommodating, which helped to mitigate some of the shortcomings of our stay. Despite the drawbacks, we are so glad you family thoroughly enjoyed themselves. Thank you again for your kind review and thank you for your business. Warm Regards, The Arizona Grand Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I brought my family (2 adults, 2 toddlers) to the Arizona grand for 3 days. My kids are 4 and 2 (almost 3), and this was the absolute perfect place for them. They were beyond excited every day to go to the pool/jacuzzi outside our hotel, and the water park was amazing as well. Given their age and swimming ability, we spent most of the time in the shallow portion of the wave pool and the small kid pool. The weather was amazing, and my son scream/cried for 15 minutes once he realized we had hopped on a plan back home away from “vacation”. He still won’t take his water park wrist band off lol.
A few things to note - we stayed in a first floor room (by choice) so the adults could sneak out the back door at night if necessary. That was helpful for us, as we didn’t want to wake the sleeping kids. It was not loud, and we slept great. We were in the Sedona suites, which were maybe a 5 minute walk to the water park.
If you’re thinking of using the gym, I highly recommend it! I was so excited to see such a nice hotel gym. It was a refreshing break from the kids.
I brought a lot of our own food/drink to avoid the insanely overpriced hotel/water park food. There are lots of food places close to the hotel you could go to and avoid 15 dollars for chicken strips. The hotel provides a fridge, but no microwave, so keep that in mind. :)
The rooms were clean, spacious, and perfect for a family. I loved that there was a separate space for the bedroom and the living room - with my kids at the age that they are, that’s the only hotel I’m trying right now. I 100% will be back to this location, and I recommend it to anyone!
A few things to note - we stayed in a first floor room (by choice) so the adults could sneak out the back door at night if necessary. That was helpful for us, as we didn’t want to wake the sleeping kids. It was not loud, and we slept great. We were in the Sedona suites, which were maybe a 5 minute walk to the water park.
If you’re thinking of using the gym, I highly recommend it! I was so excited to see such a nice hotel gym. It was a refreshing break from the kids.
I brought a lot of our own food/drink to avoid the insanely overpriced hotel/water park food. There are lots of food places close to the hotel you could go to and avoid 15 dollars for chicken strips. The hotel provides a fridge, but no microwave, so keep that in mind. :)
The rooms were clean, spacious, and perfect for a family. I loved that there was a separate space for the bedroom and the living room - with my kids at the age that they are, that’s the only hotel I’m trying right now. I 100% will be back to this location, and I recommend it to anyone!
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monique Delaney, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 5 Apr 2023
Hi! We appreciate you taking the time to leave us a review of your experience! We’re really pleased to hear that you and your family enjoyed our water park and gym! We pride ourselves on ensuring that our guests enjoy excellent service, and we’re so happy to hear that you experienced that! We hope to see you in again soon! Warm Regards, Mason McIntyre Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not that I’m aware of, but on the weekend I did notice the restaurant had $18 breakfast buffet.
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"Look for somewhere better. The cost is expensive enough that other places must be comparable."Read full review
"Use Walmart delivery to get some groceries and drinks. Drinks and food are pricy at the resort. "Read full review
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PRICE RANGE
$418 - $746 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arizona grand hotel phoenix, pointe south mountain resort, pointe south resort, arizona grand phoenix, arizona grand resort
LOCATION
United StatesArizonaCentral ArizonaPhoenixSouth Mountain
NUMBER OF ROOMS
744
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingARIZONA GRAND RESORT & SPA | UPDATED 2025 Reviews & Price Comparison (Phoenix) - Tripadvisor
Frequently Asked Questions about Arizona Grand Resort & Spa
Which popular attractions are close to Arizona Grand Resort & Spa?
Nearby attractions include Arizona Mills (1.2 km), Arizona Grand Golf Course (0.1 km), and Mercado Mexico (0.7 km).
What are some of the property amenities at Arizona Grand Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Arizona Grand Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Arizona Grand Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Arizona Grand Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Arizona Grand Resort & Spa?
Conveniently located restaurants include Aunt Chilada's Tempe, Rustler's Rooste, and Garcia's Mexican Restaurant.
Are there opportunities to exercise at Arizona Grand Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Arizona Grand Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Arizona Grand Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Arizona Grand Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Arizona Grand Resort & Spa?
Many travellers enjoy visiting The Lavender Farm At Château De Vie (5.9 km).