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Tanoa Tusitala Hotel

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Beach Rd Sogi, Apia, Upolu Samoa
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Payments made by partners impact the order of prices displayed. Room types may vary.

About

#2 of 32 hotels in Apia
Location
Cleanliness
Service
Value
Travellers' Choice
In the heart of Apia, the Tanoa Tusitala Hotel is the ideal Hotel for Business and leisure. It is located within walking distance to central business district and is easily accesable to all major tourist spots.There are 95 beautifully renovated guest rooms all with individually controlled Air Conditioning. Situated on 12 acres of landscaped gardens and offering all the facilities you would expect of a 4 Star Plus Hotel. The hotel features an outdoor swimming pool and children’s pool, 2 restaurants - Tamarind & Deck Bar restaurant, 4 conference facilities and 2 *courts floodlit tennis courts.There is also onsite tour and transfer desk, a mini convenience & gift shop
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Full view
Property amenities
Free parking
Free internet
Pool
Bar / lounge
Kids stay free
Kids pool
Airport transportation
Conference facilities
Parking
Wifi
Pool / beach towels
Outdoor pool
Plunge pool
Shallow end in pool
Restaurant
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Outdoor dining area
Poolside bar
Highchairs available
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English
1,337Reviews9Q+A100Room tips
Traveller rating
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Popular mentions
Diana L wrote a review Mar 2020
2 contributions
Stayed at Tanoa Apia for a week and staffs are being really helpful for checking in, finding places, services etc. Special thank you to Ms. Kerina for my check in and late check out. Just make my journey more easy and enjoyable.
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Date of stay: March 2020Trip type: Travelled solo
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CHRIS wrote a review Feb 2020
Rotorua, New Zealand158 contributions14 helpful votes
+1
Stayed 7 nights rooms are OK clean and tidy. Check in was easy and staff helpful. Nice buffet breakfast fruit and bacon and eggs toast and local newspaper. But the evening meal was a disappointment very basic and unappealing. No real Samoa food on menu just imported.
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Date of stay: February 2020Trip type: Travelled as a couple
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Lita A wrote a review Feb 2020
Sydney, Australia23 contributions1 helpful vote
Right from the check in I was greeted with a very rude and abrupt female staff member. Who accused me of being in the wrong without gathering the full facts of my booking. I had already had a long day and just wanted to check in already. I’ve never experienced such customer service ever! following that I requested to speak to a manager who advised it was not the first time they’ve had a complaint about this particular individual which was rather concerning. She did however help to ease the situation by offering a nights buffet which was wonderful. However, I was still confused as to why she was still working at the front desk if they were aware they’ve had complaints about this individual. It made for an awkward situation every time I’d past the foyer. Further to this, the constant popping in and out of their office out the back I found very unprofessional. I feel like there should be a manager on the floor as often as possible rather than sitting out the back. In addition to this, the washing machines were terrible to use as it took nearly $60 tala in total for tokens to slot into the machines just to clean our clothes. Thankfully one of the staff members was so kind to dry my clothing in their big laundromat machines. The male staff were wonderful and always accommodating. Also upon checking out my vehicle was damaged on hotel premises. It was honestly the icing on the cake to what was already a difficult stay. I am just thankful for Manager Lafo who helped so much to ease the process! it really tainted the remainder of my trip. The trees on the premises really need to be dealt with if vehicles are damaged by ‘flying branches’ or debris due to terrible weather on a regular basis. I also found that several of the female staff were particularly rude when I’d approach the front desk and would be on their phones while I was trying to talk to them! I really think that there needs to be some sort of customer service training and shift in attitude it’s just not acceptable on any level. Aside from all of this the actual hotel premises is beautiful. I loved the rooms and the buffet and kitchen service was great! The performances were wonderful especially the fire dancing. The gym was also great to use while I was there. Thanks to Lafo and Fono for their assistance. I know their hands were tied but they tried to help where they could.
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Date of stay: January 2020Trip type: Travelled with family
1 Helpful vote
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Response from EMtth, Manager at Tanoa Tusitala Hotel
Responded 6 Feb 2020
Talofa litaa2014, You are clearly dissapointed with your stay. There are issues that we need to take responsibility for and we apologise where we have fallen short. At the same time, your expectations are unrealistic. Holding the hotel responsible for a branch falling from a tree is just plain silly. Regards Team Tanoa Tusitala ,
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Eddie T wrote a review Jan 2020
Dayton, Ohio37 contributions8 helpful votes
Tanoa Tusitala has been our family's go to hotel in Samoa for close to 10 years now. It has a family-oriented feel about it which is unique to the Tanoa hotel and not found at neighbouring hotels and resorts. The staff are polite, helpful and respectful and always go the mile when serving meals, helping you with luggage, and during all interactions. From check in to check out and all liaisons in between, Tanoa provides an experience that puts your mind at ease. The rooms are spacious and kept to a high level of cleanliness, with the housekeepers only too happy to service extra requests such as extra towels, plates, bits and ends - regularly! Each time we head out or come back, the staff are always happy to help with laundry, groceries, bags, you name it. Breakfast is something Tanoa has always done well and continues to do well. Both the continental and hot breakfasts are long-standing traditions at the hotel, one that guests are only too happy to take up, with the egg and omelette station being per busy from start to finish. The lunch and dinner menu also remains great value for money, with bar and beverage prices being cheaper than many options surrounding the hotel. In particular I wish to commend the Acting General Manager Selau who remains one of the biggest reasons as to why we continue to stay at the Tanoa time and time again. Selau's awesome leadership is evident in the quality of the service we received and our overall stay. Finally, Tanoa Tusitala boasts of a prime location in terms of being sitatuated in the CBD. It is only a 2 minute walk to the old market, wharf and string of terrific shops, and a 7 minute walk to the new market and all the other must visit shops in the CBD.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Room Tip: Rooms in the far West Wing are the best in terms of location and least noise levels.
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Response from EMtth, Manager at Tanoa Tusitala Hotel
Responded 20 Jan 2020
Talofa CedricTheKiwi, Thank you for your stay with us and for sharing your experience with other travelers. Our Team appreciates the accolades and your kind comments. We look forward to welcome you and your family in the not too distant future. With Warm Regards Team Tanoa Tusitala
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tempesttraveler wrote a review Jan 2020
Hong Kong, China55 contributions7,616 helpful votes
Rooms are okay, and are looked after by a crew of professional ladies. Central location of this hotel is an asset. Bar area is fine place to chill out after a day's excursion. Buffett beakfast needs improvement. So does coffee that did not taste right. Overall, an average stay.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from EMtth, Manager at Tanoa Tusitala Hotel
Responded 12 Jan 2020
Talofa tempesttraveler, • Thank you for taking the time to review our property. We are glad to hear of your kind comments on our Housekeeping team. We had carried out some re-training of the team in rooms presentation not long ago and glad that this initiative is evident to our guest comforts Our buffet breakfast is quite popular with our guests and our chef does daily specials.including the egg station. We are continually trying to improve the variety and quality of our breakfast offering. We will check on the coffee issue. Warm Regards Team Tanoa Tusitala
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PRICE RANGE
US$117 - US$157 (Based on Average Rates for a Standard Room)
LOCATION
SamoaUpoluApia
NUMBER OF ROOMS
95
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Frequently Asked Questions about Tanoa Tusitala Hotel
Which popular attractions are close to Tanoa Tusitala Hotel?
Nearby attractions include Samoa Cultural Village (0.8 km), Immaculate Conception of Mary Cathedral (0.8 km), and Janet's (0.6 km).
What are some of the property amenities at Tanoa Tusitala Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Tanoa Tusitala Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Tanoa Tusitala Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Tanoa Tusitala Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Tanoa Tusitala Hotel?
Conveniently located restaurants include Milani Caffe, Nourish Cafe, and Bistro Tatau.
Are there opportunities to exercise at Tanoa Tusitala Hotel?
Yes, guests have access to a pool during their stay.
Does Tanoa Tusitala Hotel have an airport shuttle?
Yes, Tanoa Tusitala Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Tanoa Tusitala Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Tanoa Tusitala Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Tanoa Tusitala Hotel have any great views?
Yes, guests often enjoy the park view available here.